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headspace
Swan Hill
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11 Pritchard Street, Swan Hill, Victoria 3585
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Phone (03) 4010 7100
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Fax (03) 4026 7800
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headspace@shdh.org.au
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About
freecall us on 1800 975 115
headspace is a confidential & FREE service where young people aged 12-25 can access a range of services. We offer a mixture of in-person catch-ups and phone and videocall services so that young people can access the supports they need. headspace Swan Hill is a disability friendly building. Public transport options within Swan Hill make the centre easily accessible... the local bus stops just around the corner on High St.
Family, Friend or Professional Referral Form
Community Awareness & Engagement Request
Please call us or drop in during our opening hours if you have any questions.
Hours
- Monday: 9:30am - 6:00pm
- Tuesday: 8:30am - 5:00pm
- Wednesday: 7:30am - 7:00pm
- Thursday: 8:30am - 5:00pm
- Friday: 8:30am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Swan Hill is operated by Swan Hill District Health. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Murray (Murray PHN).
Services
Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
Digital eTherapy developed by InsideOut Institute to support young people experiencing binge eating. Participate with the support of a health professional at headspace or at your own pace.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
News
Media gallery
More information
Need support with your mental health, work, or study in addition to, in-between your headspace Swan Hill appointments or after hours? headspace online and phone services are here for young people and
their family.
eheadspace – Chat with a mental health clinician from 10pm-3pm via webchat, email or phoning 1800 650 890. You
can also book an appointment with a clinician or a peer worker. This free, confidential service is available for young
people aged 12-25 and their family, and no referrals are needed.
headspace Work & Study Online Support – Tailored 1-on-1 support to help young people aged 15-25 reach their work
and study goals. Connect via video calls, webchat or phone to discuss study or work stress, explore further education
options, job hunting (including support to write a resume and cover letter, or interview tips),career planning and more.
You can access headspace Work and Study Online Support without needing to be engaged with our headspace
centre.
headspace Career Mentoring – Kick-start your career through online mentorship with an experienced working
professional. They'll share career insights to support your professional journey for up to six months through fortnightly
video calls. Available for 18–25-year-olds.
headspace Online Communities – Connect with others and share experiences, tips and resources in supportive
moderated text-based group chats with other young people or family. Communities include qheadspace (LGBTIQA+),
Navigating Life, Work & Study and Adults Supporting Young People. Chats run during school terms from 6:30pm–
9:45pm AEDT (Melbourne time) Tuesday to Thursday.
Self-guided activities – Learn at your own pace with resources and activities to help with managing mental health and
wellbeing, or more specific topics like online support for binge eating behaviours or parenting secondary-school aged
young people.
At headspace Swan Hill, we capture data to help us provide the best care to young people. A hAPI survey helps us check in with how you are doing before your session so we can support you appropriately during your session.
When a young person has a scheduled appointment with headspace Swan Hill, they will be sent a text message with their hAPI survey along with a reminder message for the appointment time. This will also be sent the day before your scheduled appointment.
We ask that everyone that connects with headspace completes a survey before each session.
There are two ways to login and complete your hAPI. You can either create an online headspace Account and link this to your hAPI profile, or use your name and date of birth to sign in.
If you aren’t able to complete the survey before your session, we will provide you with a device to complete your hAPI when you arrive.
Follow the below link to fill out your survey.
https://hapi.headspace.org.au/login/young_person
Alongside informing your clinician how you are before your session, hAPI surveys also support us in understanding what we’re doing well and what we can improve on, so we appreciate you taking the time to read the questions and answer honestly.
A warm welcome from all of us at headspace Swan Hill!
While you are waiting to hear from us after you have completed a referral, we recommend exploring the rest of the headspace Swan Hill website, which has lots of information, tips and tools for young people and families.
Please find attached some headspace Swan Hill resources which might be helpful including the following:
What are mental health difficulties fact sheet
Tips for a healthy headspace fact sheet
Adults supporting young people
Mental health benefits of work and study fact sheet
eResources
As well as headspace Swan Hill, headspace National has a range of useful services and supports including:
- eheadspace: www.eheadspace.org.au
Connect with us 1:1. Talk online or over the phone to a trained clinician for 1:1 support. Open 3pm – 10pm AEST 7 days a week. It’s a confidential, free and safe space to talk about what’s going on. https://headspace.org.au/online-and-phone-support/connect-with-us/ - Moderated Online Social Therapy (MOST): https://www.most.org.au/
A free platform that provides young people with access to resources and 1:1 support from a MOST clinician. Young people can also connect with their peers online through sharing and seeing posts in a moderated setting where mental health support is readily available. - Monthly Chat Series: Join the online community | headspace
Trained mental health clinicians host regular informative sessions on current topics experienced in our communities. (Navigating Relationships – weekly on Monday, Adults Supporting Young People – weekly on Monday, qheadspace – weekly on Tuesday, General Coping – weekly on Wednesday, Work and Study – fortnightly on Thursday): - Partners in Parenting: https://headspace.org.au/online-and-phone-support/partners-in-parenting/
An online set of modules aimed at parents and carers of young people. Sign up for Partners in Parenting to build your skills and confidence in supporting your high school-aged young person’s mental health and wellbeing. - headspace Work and Study: Work and study online support | headspace
Online support for young people aged 15 – 25 with weekly or fortnightly meetings to support your work and study journey. You can access headspace Work and Study by creating an online headspace Account.
While you are waiting, here are some other helpful support services you might like to try. All of the below services have phone and chat options:
- eheadspace 1800 650 890 www.eheadspace.org.au
- youth beyondblue 1300 224 636 www.youthbeyondblue.com
- Kids Helpline 1800 551 800 www.kidshelpline.com.au
- Lifeline 13 11 14 www.lifeline.org.au
- Yarning Safe ‘n’ Strong 1800 959 653 https://www.vahs.org.au/yarning-safenstrong/
- Queerspace 1800 542 847 www.queerspace.org.au
1. Complete a referral
* Online [link below]
Self-Referral Use this if you are a young person.
Family, Friend or Professional Referral - Use this if you are a family member, friend or staff member working with a young person - teacher, support worker, GP, etc
* In person [11 Pritchard St, SWAN HILL]
* Print & mail [PO Box 483, Swan Hill 3585]
* Print & fax [03 4026 7800]
* Include as much info as you can & use the young person's details
* If you need an interpreter, contact Doctors Priority Line on 1300 131 450 [24 hrs, 7 days]
2. We will contact you
Please be patient this may take a few days. If you feel its more urgent - call or drop in
3. The assessment
Meet an intake worker for an hour, they will give you info, ask you lots of questions and answer any you might have
4. Next step
Let's work out the best way to support you. If you don't understand something or have questions just ask or call us on 03 4010 7100
Clients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000.
To check out headspace Swan Hill's confidentiality info click here.
To check out our welcome pack for young people click here.
To check out our welcome pack for family and friends click here.
If you would like to book a session for your school or community group please click on this link and complete the form.
Please note: 4 weeks' notice really helps us!
All requests will be considered however, if less than 4 weeks' notice is provided, this may effect our capacity to participate.
Education sessions headspace Swan Hill can help you with;
- Introduction to headspace
- Tips for a healthy headspace
- Dealing with stress
- Anxiety
- VCE/HSC Tips
- Bullying
At headspace Swan Hill we are committed to providing the best care, as close to home as possible. To support this, we have introduced the possibility of videocalls as an option. Using telehealth, you can have an appointment with your headspace Swan Hill worker by using our videocall platform or telephone. You can do this from your home, at your school, local health service or any location with a reliable telephone or internet connection.
These appointments will only be available where suitable and must be requested and booked in advance.
Google Chrome, Safari or Firefox browsers must be used for accessing these services.
Click here to complete your pre-session survey.
See our setting up a safe space for counselling factsheet before you get started.
Click here to start your video call.
If you are chasing further information about our telehealth services you can check out the video below or download our flyer by clicking here.
Watch out video on Telehealth here.
For almost all services at headspace Swan Hill, you do not need a medicare card.
If you need to see our GP, you will need to have access to medicare. Please note: even if you don't have access to a medicare card, please contact us and we will assist where possible.
For young people aged 15 and above, you can apply for your own medicare card if you want to.
Fill out the Medicare application form and return this form with ID (such as your birth certificate or student ID) to the medicare service centre.
Our local medicare service centre is in the same building as Centrelink at 221 Beveridge St, Swan Hill VIC 3585.