headspace work & study online support

headspace Work & Study Online offers tailored support to meet your needs. For First Nations young people, support is provided within the Social and Emotional Wellbeing model, which considers the whole of you. headspace Work & Study Online support is delivered by First Nations Work & Study Specialists in a safe, culturally appropriate and non-judgemental way at your pace. 

You can book your first appointment with a First Nations Work & Study Specialist. They would love to get to know you and support you on your journey with identity and culture, alongside your work or study goals.  

Depending on your goals, they can also: 

• Connect you to culturally-safe local resources and collaborate with other services (with your permission), so that you don’t need to retell your story 
• Support with finding and applying for First Nations-specific employment including traineeships, apprenticeships and identified roles  
• Support with finding and applying for First Nations-specific education opportunities, including education and further training courses and scholarships. 
• Support with proof or confirmation of identity for Aboriginality and Torres Strait Islander people  

Participation in headspace Work & Study Online is entirely voluntary.  

Your first interaction with our team will either be with your chosen Work & Study Specialist (if you booked your appointment online) or with one of our friendly Support Officers (if you registered your interest to receive a call back to find out more).  

Our Specialists have a lot of experience in helping young people reach their work and study goals. You will have the same Specialist for each session over the three months (or less, if you reach your goals before then), helping you get to know each other. 

Your first session will take around 40-60 minutes. Your ongoing sessions can go for up to 60 minutes, depending on your needs. 

What we discuss in sessions is entirely up to you and is based on your needs. You can share whatever information you think is important in reaching your work and study goals. It might be helpful to have any relevant documents handy, like a resume or study details, just in case you want to refer to them during our conversation. 

We can help with all sorts of things from career planning and interview practice, to finding study options, or juggling your current work or study situation. 

In one session, you might work on your resume and practice some interview questions, while in another you might finalise your course selection and submit an enrolment application. It also doesn’t matter if you don’t know what to talk about, we will help get you started! 

Sessions are all online, which means you can access it from anywhere in Australia. You can have your sessions via phone, video calls or webchat. Our Work & Study Specialists are available Monday-Friday, between 9am-5pm in your local time zone.  

For video calls and webchats, you will need a laptop, tablet, or mobile, and internet connection. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays. Webchat and video chat sessions will use your data. Make sure you are connected to Wi-Fi if possible.  

If you prefer chatting over the phone, then you only need either a mobile or landline. All calls through our service are free. When we call you, it will come from an '03' number. 

We do not offer one-off or single sessions. If you’re seeking one-off information, you can check out  Work & Study peer-led online group chats, or articles and resources. 

You can choose to have your sessions weekly or fortnightly. Most young people reach their goals in the service within three months. Some young people finish with the service before three months, and some need a little longer. We will work with you to ensure you're getting the most out of your sessions. 

Please let us know as soon as possible and we can reschedule or cancel your session. You can request an appointment change through your headspace account, calling 1800 810 794 or emailing help@headspace.org.au 

Our service has dedicated mental health clinicians on the team. They will work with your Work & Study Specialist (and directly with you when necessary), to support you in managing your mental health alongside your work or study. 

If you already access mental health support from another service, we can work with them (with your consent) to help you achieve the best outcomes. 

Yes. headspace is committed to protecting your privacy. When you talk to someone at headspace, nothing said or written can be passed on to anyone outside the headspace team without your permission.

There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the headspace worker will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.

Knowing your rights when accessing support through headspace is important. The headspace Charter of Healthcare Rights outlines what young people can expect at headspace.

Yes, absolutely. If you are currently engaged with a provider such as Workforce Australia, Disability Employment Service, or Transition to Work, you can still participate with headspace Work & Study Online Support. We can also work with your Employment Service (with your consent) to ensure you get the most out of both services. 

Please note, headspace Work & Study does not provide points towards your Mutual Obligations. 

Referrers from other services 

Referrers can email help@headspace.org.au or call 1800 810 794 for enquiries. We ask that referrers don’t use the online direct appointment booking or fill out a registration form on behalf of young people.  

Referrers from headspace centres 

headspace centres can access our Centre Referral Portal on ourspace. Ask your Centre Manager for access, or contact our Support Officers at help@headspace.org.au or   1800 810 794.