Next week we’ll be launching our yearly Centre Friendliness Audit. It’s where we ask you and your family to do a two minute anonymous survey when you come in about your experience of the headspace Albany Centre  - does it feel welcoming? Safe? What can we do better?

That way, we can make changes based on your feedback. We’re not just saying that, we really mean it. Since 2019, your feedback has resulted in us adding a tea and coffee station, making lighting a bit dimmer, putting plants throughout our centre (real ones, not plastic!) and being open some evenings. The photos show what feedback has made happen!

We want you to be part of the ongoing conversation of how we can make sure headspace Albany feels safe for young people and their families. We want to provide you with the best service we can, and we value your voices, so have your say in August and complete a questionnaire to help us help you.

This project is aimed at supporting five headspace centres around the country to foster connections and build meaningful relationships and partnerships with local Aboriginal and Torres Strait Islander communities. On 27 and 28 February, headspace Albany closed its doors so that all staff members as well as representatives from our lead agency could take part in a workshop hosted by Sarah Thorne and Melissa Puertollano.  

While some of us were slightly nervous – and some freaking out - at the start of the two-day workshop, many of us were ready to throw ourselves into the project to ensure that we could start helping our community as soon as possible in a way that is helpful to the community.  

This enthusiasm must be combined with the core concept of 'working at the speed of trust'. We need to work hard to take time to have a yarn and share experiences to create long-lasting relationships with First Nations people. These ideas and language itself played a very important role over the two days. Phrases such as "working at speed of trust", "sit in the uncomfortable spaces", "dabarkarn (gently moving)" and "holding space for the quiet voices".

We are approaching this project as a whole team. This work is everyone's and it can't succeed relying on one or two people, or roles. Moving clinicians into community where they can be seen, where they can listen and where they can develop true relationships is the only way we will build lasting and meaningful trust. Taking a 'whole of centre' approach is about building everyone's confidence and courage together so that we can go on this journey together. That will take longer, but help us reach further and have deeper connections with deeper listening.

If we are able to take actions that are respectful and culturally safe, we can aim to embody the idea of being and becoming an ally to those around us; rather than us deciding what we believe First Nations people need, we need to listen to understand the people in the quiet spaces and collaborate to create a project that is led and informed by these voices.   

Across the two days, our team felt comfortable asking questions and appreciated the opportunity to listen and "loved the opportunity to take turns yarning and not rushing to share stories and reflections over the two days. The practice of slowing down and deep listening was an invaluable skill to practice and learn for our engagement with First Nations peoples".  

Learning more about creating relationships that are meaningful rather than transactional was part of one of the key points about connecting with the First Nations community, as was the importance of ensuring that our work involves true co-designing rather than consulting.

The workshop allowed us to look at the way that we work and how we can do better. Are we listening to the quiet voices in the community? Do we truly know the community? It is simple to ask for information when you need it, but we may unintentionally increase the cultural and colonial load of those around us. There are many aspects of people's lives that we don't see or may not consider.   

We aren't always aware of sorry business or the cultural responsibilities to land and family that Elders and leaders in the community have – and we need to go slowly when asking for more of these people.  

Throughout the workshop, we were told that we would make mistakes, and that making them was ok, as long as we learnt from them. Fears of being tokenistic and not knowing what our next steps will be part of the journey we are embarking on. But as we learnt, trusting ourselves with interactions that we have and being ok with potential change of plans, is what will help us adjust to new situations.   

Finding this out will come through us going on a journey. Not

one that is necessarily led by us. But one where our role is to listen and to go where we need to go.  

Although we're just at the start, the project has already made our team think deeper about how we are working and how we can further incorporate Social Emotional Wellbeing into our existing Single Session and family work. As described by one team member, this experience was "a great opportunity to connect and drive this process together as a team. Great to listen to other's perspectives and experiences other than needing to share what I already think I know".    

We've worked really hard within our clinical work to be and not do, to listen and to work in a way that suits the young person rather than us. This project is going to further strengthen and develop that work and highlights that we need to explore more community connections and cultural supervision options to take that work further for all young people – not just First Nations young people.  

Space to both yarn and listen played an important part in the experience. Through this, mutual learning was able to take place. Sarah and Mellissa learnt from the team as well. Sarah learned it's worthwhile "checking in first with the Elders, local Aunties and Uncles of the area that I'm travelling to before meeting everyone at the centre". 

Placing ourselves as allies and not assuming that we have a seat at the table is a step towards establishing trust as we aim for self-determination during the process of co-design. This process may not happen around a table or in our centre. Having a yarn over a cup of tea, having the privilege to hear existing knowledge and being prepared to hear that what we are doing may be tokenistic or that everyone you talk to wants to be part of what we do are simply part of the process.   

The next steps may not be obvious to us, we're going to have to adjust to new ways of working and learning. Not everything will go to plan, but through meaningful interactions like having a yarn and creating connections, we can be more authentic in our actions to create a successful First Nations Community Connections (FNCC) Project. 

Give Feedback
At headspace Albany, you have the right to an environment where you feel welcome, accepted and safe. If this hasn’t happened, we want to know about it, so we can do better.

You can use this QR Code and link to provide feedback, compliments or complaints. This can be about anything to do with headspace programs, services or people.

Your feedback will be sent to our Feedback team who will decide how to respond. You can remain anonymous if you wish, but your feedback will never impact on you getting help at headspace.

 https://www.surveymonkey.com/r/feedbackhAL

If you have any questions -
please contact the Feedback team on
(08) 6266 4333 or at feedback@headspacealbany.com.au

Andrew Wenzel – Manager

Carl Heslop – Clinical Lead 

Emily Harper – Clinical Psychologist

Emily Matthews – Access Clinician

Bronwyn Waddington – Access Clinician

Lily Trovato – Access Clinician

Ella Pincus – Early Career Program Graduate / Access Clinician

Hua Tong - Early Career Program Graduate / Access Clinician

Christie Huggins – Clinical Educator/Occupational Therapist (Mental Health)

Dimitie Cook – Occupational Therapist / Counsellor

Zachary Tonkin – Social Worker / Counsellor

Josh Morcombe - Social Worker / Access Clinician

Rebecca Forster - Social Worker / Access Clinician

Monique Gray – Senior Vocational Specialist

Connie Ruffo – Vocational Specialist

Jasmine Heslop – Senior Administrator

Jamie Murphy – Receptionist/Administration Officer

Janaya Ruffo – Receptionist/Administration Officer

Thandi Wiltshire – Community Engagement Officer

Renae Tomic – Psychologist (Sessional)

Getting to headspace Albany

We are located on St Emilie Way which is at the top of York Street, the surrounding shops can sometimes help guide people here. Opposite ABC Great Southern radio studio and a few shops down to Hollywood Nails.  If in doubt Google Maps will show you the way. 

The front door opens into the arcade, not off the main street.  The whole centre is accessible for wheelchairs and people with access needs.  If you have any queries about accessibility please ask when you call us or ask your care coordinator so we can help you out.  The door is not automatic and can be heavy to open, please knock if you need assistance or call ahead.

Access information:

The entry to headspace Albany is a tiled and covered passage way.  On the St Emilie Way side there is a brick paved pathway, that is on an incline.  On the car park side there is a asphalt coated car park with some loose gravel.  This is the side where the ACROD parking is located.

Inside the centre there are carpet squares through out and lino in the bathroom.  The bathroom is for use by all genders and the hand rail is on the right hand side.

We have ample 2-hour  parking at the back of the centre in a car park shared with the surrounding shops Icky Finks, Hollywood Nails and Sportspower.

Bus timetables can be found Routes 803, 804 and 805  Routes 806,807 and 808

Enter our Waiting Area