headspace Joondalup is a free and confidential service that helps young people aged 12-25 with health & wellbeing services
We can help out if you:
- Are feeling worried, down, anxious or upset about anything
- Are having hassles with friends, family, or your partner
- Want help to reduce or stop your alcohol or other drug use
We have social workers and counsellors available for appointments, or you can drop in and we'll do our best to help you. And if we can't provide the support you need we'll do our very best to find someone who can.
If you just need someone to talk to, headspace Joondalup can help. The best part is our service is free, confidential and youth friendly, and no referral is required.
headspace Joondalup is open:
Monday: 8.30am - 4.30pm
Tuesday: 8.30am - 4.30pm
Wednesday: 8.30am - 4.30pm
Thursday: 8.30am - 7.00pm
Friday: 8.30am - 4.30pm
Saturday (Appointment only):
8.30am - 5.00pm
headspace Joondalup is operated by Black Swan Health Ltd. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Perth North (WA Primary Health Alliance Ltd).
Mental Health Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Youth Early Psychosis Program
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Alcohol & Drug Services
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Youth Reference Group
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Where should I start?
If you're aged 12-25 and going through a tough time, why not give headspace Joondalup a call? You can access headspace no matter how big or small your problem may seem.
You can call or drop in to headspace Joondalup and talk to one our team members Monday to Friday between 8.30am and 4pm.
In the first instance, please call us on 9301 8900 and speak with our Duty Officer about what's happening and we can go from there. Face to face appointments can be arranged if required.
If you are a young person contacting headspace Joondalup for supports for yourself, you will first chat with our Duty Officer who will:
- Chat with you about what you are wanting help with
- Explain to you the services we are able to provide; and
- Work with you to develop a plan for how your needs can best be met.
If you're not able to phone us, or if you don't feel comfortable in doing so, you can email email@example.com with your contact details and a headspace team member will get back to you either by phone or email to discuss referral options.
You can also contact eheadspace, a free online and phone support service for young people, on 1800 650 890 or visit eheadspace.org.au to have a confidential chat online
If you are in crisis please contact emergency services:
- Mental Health Emergency Response Line (MHERL) - 1300 555 788
- Acute Response Team (ART) - 1800 048 636
- Kids Help Line - 1800 55 1800
- Lifeline Australia - 13 11 14
If headspace Joondalup sounds like the right place for you, our duty officer will complete an intake form with you. They will ask you a few straight forward questions about your situation. This shouldn't take longer than 5 minutes. The next step will be inviting you in for an assessment to work out exactly how we can help you.
Frequently asked questions
What kind of things can you help me with?
headspace Joondalup can help with concerns or questions related to general health, mental health and wellbeing, employment, education and training, and alcohol and other drug concerns. If you are not sure if we can help or not then just give us a call.
How old do I have to be?
headspace provides services to young people between the ages of 12 and 25 and their families.
Do my parents need to come with me?
Although we feel it's great if parents can come and support you, we also understand this may be difficult sometimes for many reasons. Therefore your parents don't have to attend headspace with you. You may want to bring someone else that you feel comfortable with, or you can also attend by yourself if you chose to.
How much does it cost?
headspace services are free of charge.
Do I need to bring anything with me?
If you have a Medicare card you may bring it with you, but don't worry if you don't have one because we can help you get one.
For information on the Medicare card and for alternatives for young people who cannot access Medicare or other government funded healthcare programs please go to https://www.humanservices.gov.au
Do I need a referral to come?
No you don't need a referral, if you are between the ages of 12 and 25 just give us a call and talk to one of the team to see how we can help. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you.
Do you tell people what I say?
At headspace we take your privacy very seriously and anything you say to us is confidential. If your information needs to be given to other people or organisations we will ask you for your permission. The only time we would talk to someone else without your permission is if you tell us that you are going to hurt yourself or someone else, or if we are required to by law. Keeping you and other people safe is our main concern.
How do I make an appointment?
First step is to give us a call on (08) 9301 8900 or email us at firstname.lastname@example.org and talk to one of the team who will:
- Chat with you about what you are wanting help with
- Explain to you the services we are able to provide; and
- Work with you to develop a plan for how your needs can best be met
We will then use this information to match you up with a worker who will contact you to book a face to face appointment.
You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you.
What if I'm not ready to speak to someone face-to-face?
It's not unusual to feel nervous about getting help for the first time. If you're going through a tough time and you're not ready to chat to someone face-to-face, eheadspace provides confidential online web-chat and telephone mental health support 7 days a week. To access eheadspace for the first time all you need to do is register at eheadspace.org.au or phone 1800 650 890.
Do you have a waiting list?
We try and see people as quickly as possible but sometimes you might have to wait a couple of weeks for an appointment.
How do I find the centre?
We are located on the corner of Grand Boulevard and Reid Promenade, however our main entrance is on Reid promenade, just opposite the Joondalup Court. There is paid parking directly outside and also further down the road next to the Police Station. If you are using public transport, the Joondalup train station is a 10 minute walk from us, through the Lakeside shops and there are also multiple bus stops along Grand Boulevard. Our centre is wheelchair friendly.
You can always call us, and we'll give you specific instructions as well!
I'm wanting more information on how i can support my son/daughter. Where can i go for information or support?
The family helpline
A confidential telephone counselling and information service for families with relationship difficulties. It is available 24 hours, 7 days a week on (08) 9223 1100.
The Parenting WA Line
A telephone information and support service on parenting. It is available 24 hours, 7 days a week on (08) 6279 1200 or 1800 654 432.
Parent Drug and Information Service
(08) 9442 5050
Helping Minds (formally ARAFMI)
Meet the headspace Joondalup team
Rachel Edwards | Program Manager
Jade O'Donnell | Clinical Lead
Maria Leong | Triage Coordinator
Kylie Holtham | Youth Access Clinician
Kerryanne Miller | Youth Access Clinician
Megan Double | Youth Access Clinician
Hannah Martin | Youth Access Clinician
Emma Simms | Youth Access Clinician, Outreach
Michelle Daw | Youth Access Clinician, Outreach
Carly Mercadante | MBS Practitioner
Catherine Yates | MBS Practitioner
Carol Joseph | MBS Practitioner
Julie Kendall | MBS Practitioner
Jennifer Eisenhaur | MBS Practitioner
Susan Theseira | Community and Youth Engagement Officer
Sarah Hall | Administration and Reception Officer
Sandra Mirfield| Administration and Reception Officer
Kaitlyne Williams | Administration and Reception Officer
Erin Fitzgerald | Administration and Reception Officer
Kyzer | Therapy Dog
Referral for professionals
General practitioners (GPs), allied health, school and other community-based professionals can refer young people using the headspace Joondalup Referral Form. Referrals should include as much information as possible and the young person must consent for the referral to proceed. GPs can include a mental health care plan (if applicable) for the young person and forward with the Referral Form.
For more information please read our Referral Guidelines for Professionals here.
Our Referral Form is here.
Fax: 9301 0859
School and other community requests
headspace Joondalup look forward to visiting your school or organisation. headspace resources are available upon request also.
headspace Joondalup offer presentations on youth mental health topics that can be delivered to young people
- An introduction to Mental Health
- Tips for a Healthy headspace
- Meet headspace
We also have resources including fact sheets and brochures that we can bring along to hand out to young people and organisations.
While we endeavour to meet requests, please keep in mind that we may not be able to meet them all.
Other services at headspace Joondalup
Allied Health Practitioners (Under GP Mental Health Treatment Plans)
Our team also includes private allied health practitioners, such as experienced clinical psychologists, general psychologists, mental health social workers and occupational therapists. We are able to offer these services to young people who have been given a Mental Health Treatment Plan from their GP. If this is something that you are interested in, we can help you arrange this with your GP. As headspace Joondalup is striving to increase accessibility to services for young people, appointments are provided at no cost to the young person.
We offer a range of clinical and non-clinical group workshops and programs for young people who are interested in being in a group environment. Some of the workshops and programs that we have previously run include:
• Girls With a Purpose (Run by Direction Psychological Services)
• Boost Your Mood (problem solving, sleep, exercise, mindfulness)
• Drumbeat (http://www.holyoake.org.au/drumbeat)
• Sport and recreational including cycling, yoga, gym, group fitness
Art Therapy is an expressive therapy using a variety of art based mediums (for example: paint, texters, collage, clay, and pastels) as a form of personal expression to work through an issue. Art Therapy can be useful for people with a variety of different issues for example anxiety, depression, addiction, anger, grief, and issues with identity.
You do not need to be good at art to take part in Art Therapy sessions at headspace. Art Therapy is more about the process of art making rather than the actual finished art work.
Employment Opportunities - Volunteering - Youth Reference Group
Employment and Volunteering
- Employment vacancies will be advertised at http://headspace.org.au/careers/ and seek.com.au
- We contract allied mental health private practitioners (clinical or registered psychologists, social workers or occupational therapists) from time to time to work with clients and bulk bill under the Better Access initiative. Expressions of interest can be directed to the Operations Manager at email@example.com
- Student placements will be considered on an annual basis (limited to two placements per year) and usually brokered through the respective University.
- Currently we do not have any volunteering opportunities available.
Youth Reference Group
At headspace Joondalup we believe that youth participation is fundamental to the delivery of quality services for young people. headspace aims to provide young people with opportunities to meaningfully participate and collaborate in our daily operations, structure and services.
Our Youth Reference Group (YRG) meets up every 4 weeks to discuss all that happens at headspace Joondalup and about youth mental health issues. Our dedicated members have the opportunity to come along to an array of community events to advocate for headspace.
What you get:
- New skills and training
- Building connections with your community
- Social space to meet other young people
- Food at meetings
- headspace Merchandise including T-shirt
- Potential reference and volunteer experience
How to apply:
If you are interested in learning more about headspace Joondalup's YRG please contact headspace Joondalup on 08 9301 8900 or firstname.lastname@example.org