Welcome to headspace Chatswood!
If you have any questions about how we can support you or your family please get in touch with us.
- Monday: 9:30am - 7:00pm
- Tuesday: 9:30am - 6:00pm
- Wednesday: 9:30am - 6:00pm
- Thursday: 9:30am - 6:00pm
- Friday: 9:30am - 5:00pm
- Saturday: 9:00am - 1:00pm
- Sunday: Closed
headspace Chatswood is operated by New Horizons Enterprise Limited. All headspace centres are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Sydney North Primary Health Network.
Sexual Health Clinic
Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.
Mental Health Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual Health Services
Sexual health screenings on site or links to local services.
Work & Study Services
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Work and Study Support
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Alcohol & Drug Services
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Youth Reference Group
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
We Interviewed DJ Tigerlily About Mental Health, Sexuality, School Life and Dealing with Eating Disorders
headspace Chatswood Virtual Tour
Make an Appointment/Referral
Talking to someone at headspace is really easy!
You don't need a referral from a doctor.
You, or someone else on your behalf, can contact us directly through a few different ways:
1. Call us on (02) 8021 3668 or
2. Email email@example.com
3. Walk in and visit us
- at 30 Devonshire Street, Chatswood
We're open 9:30am-7pm Monday, 9:30am - 6pm Tuesday - Thursday, 9:30am - 5pm Fridays and from 9am - 1pm on Saturdays (by appointment only). We follow up on all referrals within a couple of days. Feel free to contact us directly to follow up with your referral.
***If you need urgent assistance, you should contact Kids Helpline on 1800 551 800, Lifeline on 13 11 14, the Mental Health Line on 1800 011 511, go to your local hospital emergency department or call 000.
Got a Medicare Card?
All of headspace Chatswood's services are bulk-billed and free- all you need is a Medicare card.
We do this with the support of our community partnerships and Consortium member contributions.
headspace Chatswood supports the ‘no-wrong door’ approach, and we will always guide you to the appropriate service/s to meet your needs or the needs of those people you are endeavouring to support.
You may sometimes be referred to an external service provider (E.g.: Pathology), and these may incur a cost. These costs will be discussed with you/your family, friend or carer before completing the referral. Alternative options will also be discussed with you by your clinician and/or your case manager.
Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.
What you need to do:
1. Download and complete this "Application to copy or transfer from one Medicare card to another form".
2. Submit the above form at a Medicare or other Department of Health service centre and bring either your:
- birth certificate
- current driver’s licence
- current passport
- non commemorative marriage certificate
- current Australian school or educational photo ID, or
- proof of age card
To find your nearest service centre, follow this link here.
Once you get your Medicare card, create a Medicare online account through myGov and download the Express Plus Medicare mobile app to access a range of services using a secure digital channel.
Community Events & Presentations
headspace Chatswood offers a suite of presentations that target young people as well as parents, teachers and anyone in the community who might interact with young people regularly.
Designed for schools, educational institutions and organisations working with young people, our sessions promote positive mental health and wellbeing and early help-seeking in our community.
The length and content of presentations can be adapted to suit the target audience.
headspace presentations can cover the following topics:
- Body image
- Eating disorders
- Stress and stress management
- Understanding grief and loss
- General mental health
- Recognising the signs of mental illness
- How to stay mentally healthy
headspace Chatswood information stalls can be facilitated at events including school lunch breaks, sporting carnivals, community events or festivals. They facilitate linkages for young people, parents, teachers,schools and the community to headspace Chatswood. The stalls provide resources, fact sheets, referral information, merchandise and service information.
Parents, Carers or Teachers
headspace Chatswood also provides parent and/or teacher information sessions. The topics of these sessions are adapted to the needs or wants of the group. Generally they outline headspace Chatswood and what services are available for young people. Parents, carers and teachers are here provided with information so they feel better prepared to support their young people.
headspace Chatswood can provide tours and visits at our local headspace centres for service providers.
Throughout the in-service tour you'll be provided with an overview of the services, staff and resources on site at this centre, in addition to information on making appropriate referrals to headspace.
Service and Referral Presentations
We provide presentations for groups of staff and/or service providers who work with young people (e.g. teachers, youth workers, school counselors etc).
*Please note that headspace Chatswood provides educational presentations that are of a general nature and have a health promotion and education focus. We deliver these presentations to promote positive mental health and well-being and encourage young people to do the same. Our Community Engagement staff are unable to provide sessions with a medical or therapeutic focus. As such, any community event requests which might require advice from a trained professional working at headspace Chatswood is subject to limited staff availability.
Promotional Materialheadspace Chatswood can also post out promotional material such posters, info sheets and merchandise. please be aware that resources may be limited due to availability. You can also go to to headspace's Resource Library where you can download headspace informational material for yourself.
The headspace Chatswood team:
- Mike Cummings - Operations Manager
- Ashley Kopp - Practice Manager
- Katy Stephenson - Clinical Lead
- Jacqueline Hicks - Youth Access Clinician
- Alexandra Nebauer - Youth Access Clinician
- Anna Wright - Youth Care Coordinator
- Lisette Renel - Administration Coordinator
- Katherine Jaques - Receptionist
headspace Chatswood Consortium Partners
headspace Chatswood have a range of fantastic consortium partners. These partners assist our centre to offer a range of services for young people to access.
Our valued consortium partners are as follows:
STEPS Employment is a specialised employment service aimed at assisting clients with mental health barriers or other permanent disabilities, to gain and maintain employment in the open labour market.
Sydney Counselling Centre has been providing specialised counselling and support services since 1989. The psychologists at the Sydney Counselling Centre have extensive experience in treating psychological conditions such as: major depression, eating disorders, post-traumatic stress disorder, alcohol and drug addiction disorders, and many more.
The Sydney North PHN is one of 31 Primary Health Networks (PHNs) established by the Australian Government to increase the efficiency and effectiveness of medical services for the community.
Willoughby Council has a strong commitment to supporting all young people across the Northern Suburbs in any way they can.
The NSW Department of Education and Communities is committed to creating quality learning opportunities for children and young people. This includes strengthening their cognitive, physical, social, emotional and spiritual development.
Feedback and Comments
Feedback, Comments and Complaints Policy
headspace Chatswood values feedback and recognises that opportunities to improve services and delivery of services arise from receipt of feedback in the form of compliments, comments and complaints.
headspace Chatswood's Compliments, Comments and Complaints Policy is to ensure all feedback is captured and processed in a way that reconciles the interests of clients and our services, whilst ensuring expectations of fairness are met. Feedback is used to improve our services and practices.
A compliment is defined as:
• Positive feedback about service provision, program delivery or specific staff members or volunteers from clients (including members, consumers, carers, customers, other service providers, government agencies/ departments, external as well as internal sources).
A comment is defined as:
• Suggestion as to how the service could be improved.
A complaint is defined as:
• Any allegation of impropriety or misconduct by a staff member or volunteer;
• Any clearly articulated grievance about the handling of a matter, our policies, procedures or service;
• "An expression of dissatisfaction made to an organisation, related to its products/ services, or the complaints handling process itself where a response or resolution is explicitly or implicitly expected" (AS ISO 10002:2006).
What are your rights?
• You have the right to provide feedback whether positive or negative about headspace Chatswood.
• You have the right to have a support person with you when you provide feedback.
• You have the right to use an interpreter if you need one. (Translating and Interpreting Service 131 450).
You can provide feedback in a number of ways;
• In person to any staff member
• By telephone on (02) 8021 3668
• By email to firstname.lastname@example.org for feedback relevant to headspace Chatswood
You have the right to complain to an external body if you are not satisfied with the outcome of your feedback. Your options are outlined by the Northern Sydney Local Health District’s “Have Your Say” procedure guide which you can access online here: http://www.nslhd.health.nsw.gov.au/AboutUs/Pages/Haveyoursay.aspx