headspace
Chatswood

4

Hours

  • Monday: 9:30am - 7:00pm
  • Tuesday: 9:30am - 6:00pm
  • Wednesday: 9:30am - 6:00pm
  • Thursday: 9:30am - 6:00pm
  • Friday: 9:30am - 5:00pm
  • Saturday: 9:00am - 1:00pm
  • Sunday: Closed

About

Welcome to  headspace  Chatswood! 

If you have any questions about how we can support you or your family please get in touch with us. 

 

COVID-19 Update 

 

Our centre is currently providing online and phone services only - our services have fully transitioned from in-person services to online and phone services. Please contact us via phone to learn more.

 

 

 

 

Hours

  • Monday: 9:30am - 7:00pm
  • Tuesday: 9:30am - 6:00pm
  • Wednesday: 9:30am - 6:00pm
  • Thursday: 9:30am - 6:00pm
  • Friday: 9:30am - 5:00pm
  • Saturday: 9:00am - 1:00pm
  • Sunday: Closed

headspace Chatswood is operated by New Horizons Enterprise Limited. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Sydney North Primary Health Network.

Services

Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual health screenings on site or links to local services. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

News

More information

headspace Chatswood operates an outpost centre in Hornsby and Ryde. If you would like your appointment to be at one of these locations please let our team know when making a booking.  

 

The Hornsby office office will have someone present on Monday, from 9:00am- 5:00pm

 

Hornsby contact Details:

Phone Number

(02) 8021 3668

Street Address

Mission Australia, 1 Coronation St, Hornsby NSW 2077

email 

headspacechatswood@newhorizons.org.au


headspace Chatswood operates an outpost centre in Hornsby and Ryde. If you would like your appointment to be at one of these locations please let our team know when making a booking.  

 

The Ryde office office will have someone present on Thursday, from 10:00am- 6:30pm. 

 

Hornsby contact Details:

Phone Number

(02) 8021 3668

Street Address

The Northern Centre, 3-5 Anthony Rd West Ryde NSW 2113

email 

headspacechatswood@newhorizons.org.au

 

Talking to someone at headspace is really easy!

You don't need a referral from a doctor for your first appointment at headspace Chatswood

You, or someone else on your behalf, can contact us directly through a few different ways:

1. Call us on (02) 8021 3668 or

2. Complete the following Referral Form and email it to headspacechatswood@newhorizons.org.au

3. Walk in and visit us

      • at 30 Devonshire Street, Chatswood

We're open 9:30am-7pm Monday, 9:30am - 6pm Tuesday - Thursday, 9:30am - 5pm Fridays and from 9am - 1pm on Saturdays (by appointment only). We follow up on all referrals within a couple of days. Feel free to contact us directly to follow up with your referral.

***If you need urgent assistance, you should contact Kids Helpline on 1800 551 800, Lifeline on 13 11 14, the Mental Health Line on 1800 011 511, go to your local hospital emergency department or call 000.

All of headspace Chatswood's services are bulk-billed and free- all you need is a Medicare card.

We do this with the support of our community partnerships and Consortium member contributions.

headspace Chatswood supports the ‘no-wrong door’ approach, and we will always guide you to the appropriate service/s to meet your needs or the needs of those people you are endeavouring to support.

You may sometimes be referred to an external service provider (E.g.: Pathology), and these may incur a cost. These costs will be discussed with you/your family, friend or carer before completing the referral. Alternative options will also be discussed with you by your clinician and/or your case manager.

Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.

What you need to do:

1. Download and complete this "Application to copy or transfer from one Medicare card to another form". 

2. Submit the above form at a Medicare or other Department of Health service centre and bring either your:

  • birth certificate
  • current driver’s licence
  • current passport
  • non commemorative marriage certificate
  • current Australian school or educational photo ID, or
  • proof of age card

To find your nearest service centre, follow this link here.

Once you get your Medicare card, create a Medicare online account through myGov and download the Express Plus Medicare mobile app to access a range of services using a secure digital channel.

Presentations

headspace Chatswood offers a suite of presentations that target young people as well as parents, teachers and anyone in the community who might interact with young people regularly.
Designed for schools, educational institutions and organisations working with young people, our sessions promote positive mental health and wellbeing and early help-seeking in our community.

The length and content of presentations can be adapted to suit the target audience.

headspace presentations can cover the following topics:

- Depression

- Anxiety

- Body image

- Eating disorders

- Bullying

- Stress and stress management

- Understanding grief and loss

- General mental health

- Recognising the signs of mental illness

- How to stay mentally healthy

 

Events

headspace Chatswood information stalls can be facilitated at events including school lunch breaks, sporting carnivals, community events or festivals. They facilitate linkages for young people, parents, teachers,schools and the community to headspace Chatswood. The stalls provide resources, fact sheets, referral information, merchandise and service information. 

 

Parents, Carers or Teachers

headspace Chatswood also provides parent and/or teacher information sessions. The topics of these sessions are adapted to the needs or wants of the group. Generally they outline headspace Chatswood and what services are available for young people. Parents, carers and teachers are here provided with information so they feel better prepared to support their young people.

 

In-service tours

headspace Chatswood can provide tours and visits at our local headspace centres for service providers. 

Throughout the in-service tour you'll be provided with an overview of the services, staff and resources on site at this centre, in addition to information on making appropriate referrals to headspace.

 

Service and Referral Presentations

We provide presentations for groups of staff and/or service providers who work with young people (e.g. teachers, youth workers, school counselors etc).

 

 *Please note that headspace Chatswood provides educational presentations that are of a general nature and have a health promotion and education focus. We deliver these presentations to promote positive mental health and well-being and encourage young people to do the same. Our Community Engagement staff are unable to provide sessions with a medical or therapeutic focus. As such, any community event requests which might require advice from a trained professional working at headspace Chatswood is subject to limited staff availability.

Promotional Material

headspace Chatswood can also post out promotional material such posters, info sheets and merchandise. please be aware that resources may be limited due to availability. You can also go to to headspace's Resource Library where you can download headspace informational material for yourself.

 

The headspace Chatswood team:

  • Mike Cummings - Operations Manager
  • Ashley Kopp - Practice Manager
  • Katy Stephenson - Clinical Lead
  • Kevin Fahim - Youth Access Clinician
  • Jacqui Hicks - Youth Access Clinician
  • Lexie Nebauer - Youth Access Clinician/Psychologist
  • Anna Wright - Youth Care Coordinator
  • Lucky Dodd - Community Engagement Coordinator
  • Lisa Carroll - Administration Coordinator
  • Ellen Munns  Receptionist
  • Dr Margaret Hogan  GP
  • Dr Kristine Powell – GP
  • Lyndsey Grounds - Psychologist
  • Leanne Matheson – KYDS Psychologist
  • Rebecca Clarke– Psychologist
  • Daniel Holt – Psychologist
  • OSTARA
  • SDECC

headspace Chatswood have a range of fantastic consortium partners. These partners assist our centre to offer a range of services for young people to access.

Our valued consortium partners are as follows:

Ostara Australia is a national not-for-profit organisation that works closely with the Australian Government, member services, communities and employers to provide employment services for those job seekers who are the most disadvantaged in Australia.

SDECC is a Not for Profit, charitable organization which specializes in providing free counselling and support for young people aged 14-25 with problematic alcohol and other drugs (AOD) use and their families.

The Sydney North PHN is one of 31 Primary Health Networks (PHNs) established by the Australian Government to increase the efficiency and effectiveness of medical services for the community.

Willoughby Council has a strong commitment to supporting all young people across the Northern Suburbs in any way they can.

 The NSW Department of Education and Communities is committed to creating quality learning opportunities for children and young people. This includes strengthening their cognitive, physical, social, emotional and spiritual development.

Mission Australia supports people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies, and much more.

headspace Chatswood encourages people who have feedback, suggestions or complaints about our products and services to raise them with us. Your feedback helps us to understand where we are doing well, and where we can improve.

1. Who can provide feedback or make a complaint?
Anyone, including customers, their families and friends and the broader community can provide feedback or submit a complaint.
2. How can I provide feedback or make a complaint?
You can provide feedback or make a complaint by:
  • Completing the Feedback & Complaints form at the bottom of this page
  • Phoning us on 1300 726 372
  • Speaking to (or emailing) a New Horizons employee directly
  • Writing a letter to the CEO (The address is 15 Twin Rd, North Ryde NSW 2113)
3. I need help to provide feedback / make a complaint
We can help you to submit feedback or make a complaint at any New Horizons office.
Alternatively, you may wish to:
  • Ask a family member or friend to help you submit your feedback / complaint
  • Contact an advocacy service to help you make a complaint (See our Advocacy Fact Sheet for more information)
  • Access the Translating and Interpreting Service (www.tisnational.gov.au) for assistance
4. Is my feedback / complaint private?
We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.
5. Will my supports be affected if I make a complaint?
New Horizons views complaints as a means to help improve our products and services and will ensure that your supports are not negatively impacted in any way.
6. What will New Horizons use my feedback / complaint for?
If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem.
New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services.
7. Is there anyone else I can complain to about New Horizons services?
If you don’t want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:
 
Aged Care Quality and Safeguards Commission
Investigates complaints about aged care services (including residential and community care services)
(P) 1800 951 822
 
Office of the Australian Information Commissioner
Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you.
(P) 1300 363 992
 
NIDS Complaints Commissioner
Investigates complaints about the quality of services and supports provided by NDIS Providers
(P) 1800 035 544
 
NSW Ombudsman
Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people

Give feedback or make a complaint