Hours

  • Monday: 9:00am - 5:30pm
  • Tuesday: 9:00am - 5:30pm
  • Wednesday: 9:00am - 5:30pm
  • Thursday: 9:00am - 5:30pm
  • Friday: 9:00am - 5:30pm
  • Saturday: Closed
  • Sunday: Closed

headspace

Brookvale

Level 2 Brookvale House, 1A Cross Street, Brookvale, New South Wales 2100
P: (02) 9937 6500 F: (02) 9938 3099

headspace Brookvale is operated by New Horizons Enterprises Ltd. All headspace centres are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Sydney North Primary Health Network.

Welcome to  headspace Brookvale!

If you have any questions or would like to know more about how we can support you please contact us. 

Services available

Mental Health Services

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Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual Health Services

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Sexual health screenings on site or links to local services. 

Alcohol & Drug Services

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Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Work & Study Services

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Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Youth Reference Group

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A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

Youth Programs

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Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

More information

How to make an appointment at headspace Brookvale (Click to show below) (Click to hide below)

Making an appointment at headspace Brookvale

It's as simple as phoning or emailing headspace Brookvale to find a time that suits you. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace Brookvale for you. We're also available for limited after-hours appointments, please discuss this option with our admin team if you're interested.

Who can make an appointment?

headspace Brookvale provide face-to-face information, support and services to young people, aged 12 to 25 years, and their families and friends. headspace can help you with:

1. Mental health and wellbeing

headspace can help if you're experiencing significant changes in thoughts, feelings and/or behaviour, if you're being bullied, hurt or harassed or just not feeling yourself.

2. General health

headspace has youth friendly general practitioners (GPs) and health nurses who can help with any physical health issues. A GP can also help you with issues related to contraception, sexual health, drug or alcohol use, relationship problems or feeling down or upset.

3. Alcohol and other drug services

If drugs and alcohol are starting to affect things that matter to you, like your mental health, wellbeing or friendships, headspace can help.

4. Work, school and study

headspace work and study specialists can help you if you're struggling at school, unsure what course you want to do, need a hand writing a resume, or if you are searching for a job.

Your first appointment at headspace:

Appointments at a headspace centre can vary in length but are usually 50 minutes to an hour. It's okay to feel nervous about getting help for the first time. It can be helpful to bring along a family member, carer or friend to help support you. You'll probably be asked a lot of questions on your first visit. This is to make sure that all the important issues are covered, and to help develop the best solution for you. As you get to know and trust your headspace worker you will probably find that talking about what is going on gets easier. The appointment is your time. Feel free to ask questions about anything that's on your mind so the headspace worker can help you find the best solution, or find the information that you need. It also helps the headspace worker to understand what is worrying you.

Cost

Services at a headspace centre are either free, or have a low cost. You can ask if there is a cost when you make your appointment. Some services require you to have a referral from a doctor. But don't worry; headspace can help you with this as well.

Confidentiality

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions. If headspace is seriously worried about your safety or the safety of someone else they must - by law - try to keep everyone safe. This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

 

 

Want to see what we look like? (Click to show below) (Click to hide below)

 

Here at headspace Brookvale we want you to feel comfortable, and relaxed and to enjoy hanging out for a bit. So grab a seat in our funky furniture, pick up a music mag, solve the weekly headzpuzzle, do some mindful colouring, or listen to the radio with us while you wait. You can also check out our notice board for upcoming events, shows, and activities in the area, and plan your social life while you wait as well!

Brookvale Door 2

Brookvale Desk

Getting to headspace Brookvale (Click to show below) (Click to hide below)

headspace Brookvale is easily accessed by Public transport options with Warringah Shopping Centre Bus terminal located close by. 

BY BUS:

Warringah Mall bus stops are serviced by the following bus routes: 

Northern Beaches: 135, 145, 151, 188, 183, E88, 184, L88, E84, E89, L84, 190, E87, L90 and L87

Chatswood & Frenchs Forrest: 280 

BY CAR:

We are located directly across from the Warringah Mall Bunnings where there is a Westfield Shopping Centre Car park that offers 3 hours FREE parking. Please note that some car spaces are marked and not for public use. Disabled parking spaces are available.

ACCESS:
headspace Brookvale is an inclusive service that offers equal access. The centre can be accessed from two entries into Brookvale House, either from Cross St or from the Bunnings Car Park. We are located on level two of the building, which can be reached via the elevator or the staircase.

 Brookvale Door 3

Have you got your Medicare Card Handy? If not, no prob! (Click to show below) (Click to hide below)

All of headspace Brookvale's services are bulk-billed and free- all you need is a Medicare card.

We do this with the support of our community partnerships and Consortium member contributions.
headspace Brookvale supports the ‘no-wrong door’ approach, and we will always guide you to the appropriate service/s to meet your needs or the needs of those people you are endeavouring to support.

You may sometimes be referred to an external service provider (E.g.: Pathology), and these may incur a cost. These costs will be discussed with you/your family, friend or carer before completing the referral. Alternative options will also be discussed with you by your clinician and/or your case manager.

Most young people share a Medicare card with their family, but if you’re aged 15 or older, you can actually get your own Medicare card.

Getting Your Own Medicare Card

What you need to do:

1. Download and complete this "Application to copy or transfer from one Medicare card to another form". 

2. Submit the above form at a Medicare or other Department of Health service centre and bring either your:

  • birth certificate
  • current driver’s licence
  • current passport
  • non commemorative marriage certificate
  • current Australian school or educational photo ID, or
  • proof of age card

To find your nearest service centre, follow this link here.

Once you get your Medicare card, create a Medicare online account through myGov and download the Express Plus Medicare mobile app to access a range of services using a secure digital channel.

Feedback and Comments (Click to show below) (Click to hide below)

Feedback and Complaints Policy

Feedback

headspace Brookvale value feedback and recognise that opportunities to improve services and delivery of services arise from receipt of feedback in the form of compliments, comments and complaints.  

headspace Brookvale’s Compliments, Comments and Complaints Policy is to ensure all feedback is captured and processed in a way that reconciles the interests of clients and our services, whilst ensuring expectations of fairness are met. Feedback is used to improve our services and practices.

A compliment is defined as:

  • Positive feedback about service provision, program delivery or specific staff members  or volunteers from clients (including members, consumers, carers, customers, other service providers, government agencies/ departments,  external as well as internal sources).

A comment is defined as:

  • Suggestion as to how the service could be improved.

A complaint is defined as:

  • Any allegation of impropriety or misconduct by a staff member or volunteer;
  • Any clearly articulated grievance about the handling of a matter, our policies, procedures or service;
  • "An expression of dissatisfaction made to an organisation, related to its products/ services, or the complaints handling process itself where a response or resolution is explicitly or implicitly expected" (AS ISO 10002:2006).

What are your rights?

  • You have the right to provide feedback whether positive or negative about headspace Brookvale.
  • You have the right to have a support person with you when you provide feedback.
  • You have the right to use an interpreter if you need one. (Translating and Interpreting Service 131 450).

You can provide feedback in a number of ways;

You have the right to complain to an external body if you are not satisfied with the outcome of your feedback. Your options are outlined by the Northern Sydney Local Health District’s “Have Your Say” procedure guide which you can access online here: http://www.nslhd.health.nsw.gov.au/AboutUs/Pages/Haveyoursay.aspx

headspace Brookvale Consortium Partners (Click to show below) (Click to hide below)

headspace Brookvale have a range of fantastic consortium partners that assist our centre to offer a range of services for young people to access.

Firstly, the lead agency for headspace Brookvale in the Northern Sydney Local Health District (NSLHD).

Our valued consortium partners are as follows:

The Burdekin Association industry leader in the provision of informed, holistic and individualised services to children and young people at risk of homelessness.

SDECC is a non government alcohol & other drugs service based on the northern beaches in Sydney that specialise in providing counselling and support for young people aged 14 -25 with problematic drug use and their families.

Northern Beaches Council has a strong commitment to supporting all young people across the Northern Beaches.

STEPS Employment is a specialised employment service aimed at assisting clients with mental health barriers or other permanent disabilities, to gain and maintain employment in the open labour market.

Sydney Counselling Centre has been providing specialised counselling and support services since 1989. The psychologists at the Sydney Counselling Centre have extensive experience in treating psychological conditions such as: major depression, eating disorders, p ost-traumatic stress disorder,  alcohol and drug addiction disorders,  and many more. 

The Northern Sydney PHN, operated by the Sydney North Primary Health Network, is one of 31 Primary Health Networks (PHNs) established by the Australian Government to increase the efficiency and effectiveness of health and medical services for the community.

 The NSW Department of Education and Communities is committed to creating quality learning opportunities for children and young people. This includes strengthening their cognitive, physical, social, emotional and spiritual development.

Our Team (Click to show below) (Click to hide below)

The headspace Brookvale Team are:

  • Michael Cumming - Operations Manager
  • Ashley Kopp - Practice Manager
  • Angela Brown - Clinical Lead
  • Jessie Booth - Youth Access Clinician
  • Sarah Hogarth - Youth Care Coordinator
  • Sally Thompson - Community Engagement Coordinator
  • Madeleine Parker - Administration Coordinator
  • Meg Pollard - Reception 

Our Private Providers are :

Need help now? eheadspace online support