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Castle Hill
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253 Old Northern Road, Castle Hill, New South Wales 2154
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Phone (02) 9393 9800
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Fax (02) 8331 6055
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headspace.castlehill@flourishaustralia.org.au
About
headspace Castle Hill provides mental health support, services and information to young people, aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as work and study support.
Young people aged 12-25 you do not require a formal referral. Simply phone, email or show up in person or fill in our intake form online to arrange an appointment with one of our staff.
Bookings are required for appointments after 5pm on weekdays.
Hours
- Monday: 9:00am - 6:00pm
- Tuesday: 9:00am - 6:00pm
- Wednesday: 9:00am - 6:00pm
- Thursday: 9:00am - 6:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Castle Hill is operated by Flourish Australia . All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Sydney (Wentwest Ltd).
Services
Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Support and assistance finding accommodation or related support services.
Your GP can refer you to see a specialist youth psychiatrist for bulk billed assessment and management advice for mental health issues.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
News
Jobs and volunteering
Positions currently available at headspace Castle Hill
Employer: Flourish Australia
Psychologists / Social Workers - Multiple Locations
Flourish Australia
Join the team at headspace!
- Multiple locations available - Bankstown, Parramatta and/or Castle Hill.
- Flexible to fit your availability
We’re looking for Registered Psychologists or Accredited Mental Health Social Workers who love working with young people and families to join our welcoming, and well-resourced team!
In addition to relevant qualifications and experience along with a medicare provider number, we are seeking to find like-minded individuals who are enthusiastic, cooperative team players and positive contributors to the headspace culture. We are very proud of our culture and would love to find individuals who continue to support this.
Due to high demand, we are looking for registered psychologists or accredited mental health social workers to join us for an immediate start as independent contractors, running their own client caseload. You let us know your preferred hours and we will work to fill your calendar.
ABOUT US
headspace works from an early intervention and prevention framework with young people and their families who have emerging mental health issues. We deliver four core services which include general health, mental health support, vocational services, and alcohol and other drug services.
We are not just invested in young people, we are invested in providing opportunities for our team to learn, grow and thrive! Organised professional development and supervision bring our team closer, making our work environment inviting and inspiring!
headspace offers a supportive team environment. As a contracted practitioner, you receive referrals from the headspace team, and we will provide full comprehensive administration support and case management.
Open Monday to Friday! (And Saturdays in Bankstown).
ABOUT THE ROLE
To offer young people and families presenting with a variety of psychological difficulties and disorders high-level clinical services both in-person and via telehealth.
- Commitment to achieving therapeutic goals using effective evidence-based treatment strategies.
- Assessment and potential diagnosis using psychometric tools.
- Participation in clinical decisions about treatment planning, assessment, risk management and working with other services.
- Client related work – e.g. GP letters/Reports
- Participate in supervision and peer supervision
- Work within a team environment, and under broad direction
- Liaise with external providers as needed e.g. GP, NDIS, Schools
ABOUT YOU
We would love to meet you if you have direct clinical experience with:
- Young People
- Families
- Cultural Diversity
- LGBTIQ+ communities
- Eating Disorders
We are looking for a Registered Psychologist or Accredited Mental Health Social Worker AND Medicare Provider to deliver assessment and therapeutic intervention to young people and their families.
YOUR QUALIFICATIONS & EXPERIENCE
- Registered Psychologist or Clinical Psychologist with AHPRA, or Accredited Mental Health Social Worker with AASW
- Registered Medicare Provider (see here for eligibility)
- Two years+ of post-graduate clinical experience with young people or within mental health in diverse settings including (e.g. bio-psychosocial assessments, risk assessments and providing focused psychological intervention).
- Working with Children's Check and Police Check.
Whilst headspace fully supports early career and provisional psychologists and social workers, on this instance please only apply if you are fully registered or accredited and have a Medicare provider number with direct psychological intervention experience.
YOUR QUALITIES
- Able to develop rapport with young people, and families.
- Calm, flexible and punctual.
- Comfortable with commitment and desire to establish a client base amongst a caring team.
- Have excellent interpersonal and communication skills with the ability to work within a team.
- Sound knowledge of the impact of mental illness on young people and the ability to provide a positive impact on their wellbeing in a youth-friendly manner
ABOUT THE PAY
We are a bulk-billing psychology practice that provides tele-health & onsite services. As a contracted role - we offer a flat rate that is highly competitive, despite being a bulk billing service. Salary range $85,000 to $95,000 p.a (based on meeting position criteria) plus you will enjoy the benefits of:
- Contracted position (2 years with further availability)
- Consult with maximum six clients per day
- Be part of an enthusiastic clinical team, with access to multidisciplinary practitioners (including GP, dietician, psychiatrist)
- Clinical supervision including daily support and guidance, and weekly peer supervision and clinical support (including clinical manager and team leader). Additional supervision negotiable for clinical registrar programs.
- Full administrative support
- Professional Development opportunities with full training calendar
- Team building and social events
HOW TO APPLY
Our ad will be running for 30 days, and we will interview as we receive applications.
Only applications from registered psychologists or accredited mental health social workers will be considered.
Please submit your Resume and Cover Letter (setting out your availability and preferred location) via the prompts, addressed to Holly Greenlees. holly.greenlees@flourishaustralia.org.au
We'd love to hear from you!
For more information contact:
Name: Holly Greenlees - Clinical & Operations Manager
Phone: 0439 580 140
Email: holly.greenlees@flourishaustralia.org.au
Employer: Flourish Australia
The headspace Family and Friends Reference Group will be made up of up to 10 diverse members who all have a lived experience of supporting a young person or friend through headspace services.
The aim of the headspace Family and Friends Reference Group is to advocate for the role, contribution and needs of families and friends across all headspace programs and services.
If you are interested in participating, please fill out the Expression of Interest form here.
Please find the position description here.
Please email the complete form it back to us at headspace.castlehill@flourishaustralia.org.au
For any enquiries about the group, you can call us on 02 9393 9800.
For more information contact:
Name: Family and Friends Reference Group
Phone: (02) 9393 9800
Email: headspace.castlehill@flourishaustralia.org.au
More information
Young People
If you are a young person and wish to see someone at headspace Castle Hill, please fill in this online form. You are also welcome to email, call, drop in or fill in our online intake form where someone will get in touch with you during our business hours to discuss your options. Please provide your contact details such as your email and phone number.
Please find more information in our Information Pack.
Please fill in the Online Intake Form here and one of our staff members will be in touch with you shortly.
Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Castle Hill, please fill out this online form. You are also welcome to email, call, drop in or fill in our online intake form where someone will get in touch with you during our business hours to discuss your options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.
Please find more information in our Information for Friends & Family Flyer.
Please fill in the Online Intake Form here and one of our staff members will be in touch with you shortly.
Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Castle Hill, please complete our 'Service Provider Referral Form'.
Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Castle Hill's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Castle Hill will contact the young person and inform you thereafter of the outcome of your referral with us.
Please return this form by email to headspace.castlehill@flourishaustralia.org.au or Fax 02 8331 6055
We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.
Our phone number is: 02 9393 9800
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Please note: headspace Castle Hill does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.
For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
If you have a booked appointment to come into our centre for an in-person appointment, please fill this 'Health Check' form out prior to your visit to the centre.
Before accessing our centre in-person, all young people and their family and friends must full in the 'Health Check' form.
Please note, if you are feeling unwell, have been in a hotspot area, or have been in contact with someone who has been in a hotspot area, please let us know and reschedule your appointment. You can access the 'NSW Covid Health Advice' 'here'.
When you come in, we will:
- Ask you to sign in using the Service NSW QR code available outside our door at our centre
- We will do a quick temperature check, if you are 37.5 degrees Celsius or over, we will ask you to reschedule your appointment
- We ask that you use the hand sanitiser when you arrive at our centre, and again before you leave
- We will also have face masks available if you wish to use one during your appointment, however, this is not mandatory
These resources will all be available at our centre.
We are committed to supporting everyone to stay safe and well.
Thank you for helping us do that.
What is telehealth?
We offer both in-person and telehealth service to young people and their families and friends.
Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications.
Alongside in-person appointments, we will continue providing online appointments over phone calls and video calls using ‘Zoom’.
To find out more about our telehealth services, such as:
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How to use telehealth services
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How to make the most of telehealth services
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Confidentiality
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Troubleshooting
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Frequently Asked Questions
Please download - Guidelines for Young People to use Telehealth.
Feedback Survey
If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the 'Survey Here'.
Consent Form
If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy.
For additional information on telehealth, please visit - headspace Online and Phone Services (Telehealth).
Rights & Responsibilities
Please download the Rights & Reponsibilties Information Flyer here.
For more information on 'Setting up a safe place at home to talk to your counsellor' please download the flyer here.
You can also access more information on 'How headspace can help you online' by downloading the flyer here.
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If you have any questions or concerns with using our Telehealth services, please contact us on: 02 9393 9800 or headspace.castlehill@flourishaustralia.org.au
Accessing headspace Castle Hill services are free for young people 12-25 years old.
Some of our services do require you to have a medicare card.
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
Click 'here' for more information on what a Medicare card is and why young people need one.
We also offer limited sessions outside of Medicare and the Mental Health Care Plan.
Our office is the corner heritage house located at 253 Old Northern Rd, Castle Hill (opposite 7 Eleven).
Our centre is wheelchair accessible via ramp at our main entrance.
The toilet within our centre is gender neutral.
It takes approximately 8 minutes from Castle Hill Metro.
Public parking (4 hour limit) can be found adjacent to McDougall Lane (behind 7 Eleven).
Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services.
Here at headspace Castle Hill, it takes wonderful and passionate people to complete our team and help support the young people and their families and friends that visit our centre.
Managers
Amanda (she/her) - Senior Clinical Manager headspace Services
Holly (they/them/theirs) - Clinical and Operations Manager
Hi I’m Holly Greenlees and I’m the Clinical and Operations Manager at headspace Castle Hill.
I studied a Bachelor of Social Work at Western Sydney University and I speak English.
I love the fantastic team environment at headspace and the chance to be able to hear and honour the stories of young people and their families. I value being able to connect with each individual and walk beside them as they discover themselves and their strengths.
When I’m not working, I enjoy going on walks with my cat, baking sweets, watching T.V. and reading.
My favourite quote is “what is the ocean, but a multitude of drops”.
Practice Manager
Emma (she/her)
Administration Support Officer
And (she/her)
Ratanpreet (she/her)
Name - Ratanpreet Singh (Preet)
Service & Community Development Officer
Clinical Team
- Team Leader Access
Karina (she/her) - Senior Youth Access Clinician
Mikhaela (she/her) - Youth Access Clinician
Marta (she/her) - Youth Access Clinician
Brittnee (she/her) - Youth Access Clinician
Psychologists
Radhika (she/her) - Registered Psychologist
Bec (she/her) - Registered Psychologist
GP
Dr. Juanita Ruiz (she/her)
Name: Juanita Ruiz
Job at headspace: GP
Languages spoken: English and Cantonese
What you enjoy most about working for headspace? headspace strives to give holistic care
Great to work as part of team
A little about yourself?
- Married 5 adult children
- Pre covid enjoyed travel and shopping
- Enjoy walking esp with my dog
- Playing piano
Favourite quote: Thumper (rabbit): If you have nothing nice to say, say nothing at all.
Psychiatrist
Dr. Sydney Oen (he/him)
My name is Sydney Oen and I'm the visiting psychiatrist at headspace Parramatta.
I completed a medical degree before obtaining a specialist qualification in psychiatry.
When I am not working at headspace I work in a public hospital and in private psychiatric practice. Everywhere I go I speak English.
At headspace I am excited when I see a young person taking on their problems with courage, determination, flexibility, and thoughtfulness.
In my spare time I enjoy growing things... plants, animals, and children.
I have new favourite quotes every few weeks and for different patient groups. For headspace at the moment I have two:
1. Sometimes the best gifts come hidden inside layers of terrible wrapping.
2. The best two words in the English language are : Next time....
Mental Health Nurse
Amelia (she/her)
Dietician
Sussan (she/her)
Alcohol & Other Drug Counsellors
Jessica (she/her)
Vocational Support
Chloe (she/her)
Financial Counsellor
Edmund (he/him)
Family & Carer Counsellor
Adrian (he/him)
Youth Reference Group Members
Devin
Kayla
May
Katelyn
Zaina
Raj
Zak
Farynaz
Bandana
Rae
Annelise
Krishna
Jordan
Riya
Kelsey
Isabella
Declan
Jasmine
Jeremy
Rebecca
At our centre, we run groups for young people and their families and friends.
For more information on any of these groups please contact: headspace Castle Hill — 02 9393 9800 or at headspace.castlehill@flourishaustralia.org.au
Our current groups are:
Simple Strategies for Big Feelings
headspace Castle Hill provides free youth mental health services to community and local schools in the local Hills area.
The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold an interactive information stall
- Provide educational presentations and workshops on mental health topics, information about our service and referral pathways
- Mental health educational and promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Castle Hill
The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).
Please note that we require at least 4 weeks notice for requests.
Please download and fill out our S&CD Request Form for any of the above services and return it to headspace.castlehill@flourishaustralia.org.au
For more information, please contact the Service & Community Development Officer at headspace.castlehill@flourishaustralia.org.au
Some requests can be fulfilled through online videoconferencing.
A key part of headspace Castle Hill is our consortium support.
These partnerships broaden young people’s access to arrange of services.
Our valued consortium partners are as follows:
We value input from young people and their friend and families.
Have your say about our centre by filling out the Praise, Suggestion & Feedback survey 'here'.
Your feedback will be used to ensure that we continually improve our services.
Our forms are private and confidential and you can choose not to leave your details.
However, if you wish to receive a response in regards to your feedback, please leave your contact details in the survey.