Chat to a clinician
Find a centre
Emergency assistance
Donate now
headspace
Castle Hill
-
253 Old Northern Road, Castle Hill, New South Wales 2154
-
Phone (02) 9393 9800
-
Fax (02) 8331 6055
-
headspace.castlehill@flourishaustralia.org.au
About
headspace Castle Hill provides mental health support, services and information to young people, aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as work and study support.
If you are 12-25 years old, you can connect with us to arrange support. If you are 15 years old or younger, we need consent from a parent/carer/responsible adult to proceed with engaging you at headspace Castle Hill. To start the process to book an appointment, simply call our office, email us or fill out our online intake form and we will get in touch to provide some information on headspace services. A formal appointment is required for mental health support at headspace Castle Hill – we are not able to provide spontaneous walk-in support. We have availability for in-person intake sessions –give our office a call to book a time to attend in-person.
Bookings are required for appointments after 5pm on weekdays.
Hours
- Monday: 9:00am - 6:00pm
- Tuesday: 9:00am - 6:00pm
- Wednesday: 9:00am - 6:00pm
- Thursday: 9:00am - 6:00pm
- Friday: 9:00am - 4:00pm
- Saturday: Closed
- Sunday: Closed
headspace Castle Hill is operated by Flourish Australia . All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Sydney (Wentwest Ltd).
Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
News
Jobs and volunteering
Positions currently available at headspace Castle Hill
Employer: Flourish Australia
The headspace Family and Friends Reference Group will be made up of up to 10 diverse members who all have a lived experience of supporting a young person or friend through headspace services.
The aim of the headspace Family and Friends Reference Group is to advocate for the role, contribution and needs of families and friends across all headspace programs and services.
If you are interested in participating, please fill out the Expression of Interest form here.
Please find the position description here.
Please email the complete form it back to us at headspace.castlehill@flourishaustralia.org.au
For any enquiries about the group, you can call us on 02 9393 9800.
For more information contact:
Name: Family and Friends Reference Group
Phone: (02) 9393 9800
Email: headspace.castlehill@flourishaustralia.org.au
More information
Young People
If you are a young person and wish to see someone at headspace Castle Hill, please fill in this online form. You are also welcome to email, call, drop in or fill in our online intake form where someone will get in touch with you during our business hours to discuss your options. Please provide your contact details such as your email and phone number.
Please find more information in our Information Pack.
Please fill in the Online Intake Form here and one of our staff members will be in touch with you shortly.
Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Castle Hill, please fill out this online form. You are also welcome to email, call, drop in or fill in our online intake form where someone will get in touch with you during our business hours to discuss your options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.
Please find more information in our Information for Friends & Family Flyer.
Please fill in the Online Intake Form here and one of our staff members will be in touch with you shortly.
Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Castle Hill, please complete our 'Service Provider Referral Form'.
Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Castle Hill's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Castle Hill will contact the young person and inform you thereafter of the outcome of your referral with us.
Please return this form by email to headspace.castlehill@flourishaustralia.org.au or Fax 02 8331 6055
We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.
Our phone number is: 02 9393 9800
***
Please note: headspace Castle Hill does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.
For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
What is telehealth?
We offer both in-person and telehealth service to young people and their families and friends.
Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications.
Alongside in-person appointments, we will continue providing online appointments over phone calls and video calls using ‘Zoom’.
To find out more about our telehealth services, such as:
-
How to use telehealth services
-
How to make the most of telehealth services
-
Confidentiality
-
Troubleshooting
-
Frequently Asked Questions
Please download - Guidelines for Young People to use Telehealth.
Feedback Survey
If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the 'Survey Here'.
Consent Form
If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy.
For additional information on telehealth, please visit - headspace Online and Phone Services (Telehealth).
Rights & Responsibilities
Please download the Rights & Reponsibilties Information Flyer here.
For more information on 'Setting up a safe place at home to talk to your counsellor' please download the flyer here.
You can also access more information on 'How headspace can help you online' by downloading the flyer here.
***
If you have any questions or concerns with using our Telehealth services, please contact us on: 02 9393 9800 or headspace.castlehill@flourishaustralia.org.au
Accessing headspace Castle Hill services are free for young people 12-25 years old.
Some of our services do require you to have a medicare card.
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
Click here for more information on what a Medicare card is and why young people need one.
We also offer limited sessions outside of Medicare and the Mental Health Care Plan.
Our office is the corner heritage house located at 253 Old Northern Rd, Castle Hill (opposite 7 Eleven).
Our centre is wheelchair accessible via ramp at our main entrance.
The toilet within our centre is gender neutral.
It takes approximately 8 minutes from Castle Hill Metro.
Public parking (4 hour limit) can be found adjacent to McDougall Lane (behind 7 Eleven).
Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services.
Here at headspace Castle Hill, it takes wonderful and passionate people to complete our team and help support the young people and their families and friends that visit our centre.
Aniela (she/her) - Senior Clinical Manager
Amanda (she/her) - Senior Clinical Manager
Holly (they/them/theirs) - Clinical and Operations Manager
Meghavi (she/her) - Practice Manager
Emma (she/her) - Administration Support Officer
Serena (she/her) - Service & Community Development Officer
Marta (she/her) - Clinical Lead
Mikhaela (she/her) - Senior Youth Access Clinician
Shenay (she/her) - Youth Access Clinician
Jess (she/her) - Youth Access Clinician
Pia (she/her) - Intake worker
Anushka (she/her) - Registered Psychologist
Radhika (she/her) - Registered Psychologist
Allison (she/her) - Registered Psychologist
Emma (she/her) - Registered Psychologist
Dr Ramya Velalagen (she/her) - Psychiatrist
Dr. Juanita Ruiz (she/her) - GP
Amelia (she/her) - Registered Nurse
Brittnee (she/her) - Drug & Alcohol Counsellor
Rachel (she/her) - Drug & Alcohol Counsellor
Agnes (she/her) - Parent Counsellor
Sian (she/her) - Vocational Worker
Adrian (he/him) - Family Therapist
Ann (she/her) - Clinical Educator
Currently, headspace Castle is not running any groups.
If you have any questions or suggestions, feel free to contact us: headspace Castle Hill — 02 9393 9800 or at headspace.castlehill@flourishaustralia.org.au
headspace Castle Hill provides free youth mental health services to community and local schools in the local Hills area.
The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold an interactive information stall
- Provide educational presentations and workshops on mental health topics, information about our service and referral pathways
- Mental health educational and promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Castle Hill
The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).
Please note that we require at least 4 weeks notice for requests.
Please download and fill out our S&CD Request Form for any of the above services and return it to headspace.castlehill@flourishaustralia.org.au
For more information, please contact the Service & Community Development Officer at headspace.castlehill@flourishaustralia.org.au
Some requests can be fulfilled through online videoconferencing.
A key part of headspace Castle Hill is our consortium support.
These partnerships broaden young people’s access to arrange of services.
Our valued consortium partners are as follows:
We value input from young people and their friend and families.
Have your say about our centre by filling out the Praise, Suggestion & Feedback survey 'here'.
Your feedback will be used to ensure that we continually improve our services.
Our forms are private and confidential and you can choose not to leave your details.
However, if you wish to receive a response in regards to your feedback, please leave your contact details in the survey.