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headspace
Warrnambool
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Level 1 - 210 Timor Street, Warrnambool, Victoria 3280
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Phone 1300 276 749
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Fax (03) 7065 0201
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hswarrnambool@brophy.org.au
About
Welcome! Ngatanwarr!
headspace Warrnambool is a FREE youth friendly service for those aged 12-25 years.
We acknowledge that there many things can contribute to someone's mental health. That's why headspace supports young people with their:
- mental health and wellbeing
- physical and sexual health
- alcohol and other drugs support
- work, school and study
You're welcome to bring a friend or family member with you to your appointment.
If you're referring a young person to headspace, they must have permission for the referral to be made.
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REFERRALS:
Young people are now able to self-refer themselves to headspace via our online forms. Please complete the form that aligns with your age below:
To refer a young person you are working with in a professional capacity, please complete the form below:
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BOOK AN APPOINTMENT WITH NURSE HANNAH TODAY:
For direct access through to our sexual and reproductive health clinic booking system.
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If you're in an emergency situation call Emergency Services on 000.
If you need to speak to someone urgently please call:
- Lifeline 13 11 14
- Kids Helpline 1800 551 800
- Suicide Call Back Service 1300 659 467
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Our centre has full disability access (DDA compliant).
headspace Warrnambool would like to respectfully acknowledge the Gunditjmara People who are the Traditional Owners and First People of the land where our centre is.
Hours
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 7:00pm
- Wednesday: 9:00am - 7:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Warrnambool is operated by Brophy Family and Youth Services Inc. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Victoria (Western Victoria PHN).
Services
Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Support and assistance finding accommodation or related support services.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
News
Jobs and volunteering
Positions currently available at headspace Warrnambool
Employer: Brophy Family & Youth Services Warrnambool VIC
Deadline: 31 Dec 2024, 12:00 pm
Are you passionate about leading a team through collaboration and empowerment? – This could be the role for you!
In joining our team, you’ll find we also care about you – providing everything from a culture that encourages a balance of home life and work to well-being days off.
Employee Benefits
- Above Award Salary – Minimum $115,251.73 (based on qualification and experience).
- 11 Wellbeing Days (to support worker well-being)- in addition to Annual Leave.
- Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
- Portable Long Service Leave (from eligible organisations).
- Regular Clinical Supervision.
- Excellent Learning & Development opportunities.
- Relocation Assistance available for eligible candidates.
About the Role
Are you a passionate, experienced clinician ready to make a lasting impact in youth mental health? Brophy Family and Youth Services is seeking an innovative Clinical Lead to guide and inspire our team at headspace Hamilton in delivering vital mental health services for young people, their families, and their communities. This senior role in our Health Services division offers a unique opportunity to lead, shape, and improve mental health care in a dynamic, supportive environment.
As the Clinical Lead, you will be at the forefront of youth mental health care, leading a multidisciplinary team to ensure services are accessible, youth-friendly, culturally sensitive, and family-inclusive. Your clinical expertise and vision will drive the development of high-quality, evidence-based services that truly make a difference. You’ll play a key role in empowering our team through clinical supervision, continuous professional development, and fostering a culture of collaboration and best practice.
The perfect candidate will bring significant experience and expertise in youth mental health, a talent for team leadership, and a commitment to high-quality service delivery. An understanding of contemporary management practices and an ability to supervise and develop multidisciplinary teams will be essential in achieving meaningful outcomes for young people.
If you’re ready to be a driving force in youth mental health and lead a team that’s as committed to positive change as you are, apply today to join Brophy Family and Youth Services as our Clinical Lead at headspace Hamilton
A full list of key duties is outlined in the Position Description, but includes responsibilities in:
- Manage funded program delivery in accordance with service agreements, quality and safety, and evaluation frameworks.
- Provide clinical leadership, consultation and expertise to clinical staff and private practitioners in the delivery of early intervention mental health care to young people, their families and friends.
- Undertake research, service mapping, needs analysis and program evaluation to meet best practice and inform program planning and implementation.
- Ensure clinical staff are appropriately orientated and provided with adequate supervision, training and professional development, including clinical supervision of tertiary students, provisional and early career clinicians.
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Promote collaboration with headspace teams and the broader agency to create positive client outcomes.
Do your skills include:
- Ability to monitor and lead the ongoing delivery and improvement of a high standard of evidence-based care to clients, including appropriate clinical services across the mental health spectrum.
- Considerable knowledge and experience in leading teams to achieve quality service outcomes, providing high-quality line management support and clinical supervision.
- Ability to deliver evidence-based psychological therapies to young people aged 12-25.
- Experience within the Mental Health System and knowledge of local referral pathways.
- Knowledge of and ability to comply with relevant legislation, standards, policies, practices and procedures.
- Ability to work collaboratively with others, maintain professionalism and actively engage with relevant stakeholders to advocate and support access for young people.
Are your credentials:
- Tertiary level qualifications in an Allied Health discipline including Social Work, Psychology, Mental Health Nursing or Occupational Therapy.
- Current full registration with the Australian Health Practitioner Regulation Authority (APHRA) or current full membership with the Australian Association of Social Workers (AASW).
- Minimum 4 years demonstrated experience within the mental health field, including delivering contemporary, evidence-based practices and therapeutic interventions appropriate for young people.
- Demonstrated experience and advanced level clinical leadership skills in a range of mental health service settings, including demonstrated experience working in youth mental health settings.
- A current Drivers Licence.
About Brophy (headspace Lead Agency)
Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.
At Brophy, you will join a team of just over 200 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.
At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.
Brophy’s headspace services are growing across the region – from our Warrnambool services now in operation for almost 15 years; we also provide a satellite service in Portland and are now working to establish a new headspace centre in Hamilton.
Diversity and Inclusion at Brophy:
Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone. We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.
For more information please contact Penny Bolton (Executive Manager – Health Services) on 03 5561 8888 or pbolton@brophy.org.au.
For more information contact:
Name: Penny Bolton
Phone: (03) 5561 8888
Email: pbolton@brophy.org.au
Employer: Brophy Family & Youth Services Warrnambool VIC
Deadline: 31 Dec 2024, 12:00 pm
Brophy has expanded the delivery of mental health services to young people, with a brand new headspace centre soon to be established in the heart of Hamilton.
Employee Benefits
- 11 Wellbeing Days (to support worker well-being) – in addition to Annual Leave
- Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year
- Portable Long Service Leave (from eligible organisations)
- Regular Clinical Supervision
- Excellent Learning & Development opportunities
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Minimum $106,562.82 negotiable salary
About the Role
We are looking for a Senior Mental Health Clinician who is an experienced professional, skilled in delivering early intervention services to young people with mild to moderate mental health needs. This role will involve managing a caseload of evidence-based interventions across various funding streams within the headspace stepped care model. It also focuses on engaging young people creatively and assertively to encourage early help-seeking behaviours.
In addition to delivering care, our Senior Mental Health Clinician will provide clinical supervision and support to a multidisciplinary team, ensuring safe, youth-friendly, culturally appropriate, and evidence-based services. This role also supports clinical decision-making, collaborates with external stakeholders, and assists in staff development, orientation, and training. One of the primary duties is to promote continuous improvement by evaluating service outcomes and feedback systems, aiming to enhance care for young people and their families.
Do your skills include:
- A sound knowledge of the common mental health issues faced by young people, with demonstrated experience and advanced skills in delivering mental health interventions in a range of mental health settings to young people experiencing mild to moderate mental health presentations.
- Providing support, consultation and expertise to clinical staff and private practitioners in the delivery of early intervention mental health care, and services for young people experiencing mild to moderate mental health difficulties and their families
- Delivering a range of psychological interventions; including individual therapy, group work, and family work to an allocated caseload of clients with mild to moderate mental health needs across the headspace stepped care model.
- Proven track record in building and maintaining effective working relationships with a range of internal and external stakeholders.
Are your credentials:
- Qualifications in an Allied Health discipline including Psychology, Social Work, Mental Health Nursing (Div 1) or Occupational Therapy. Occupational therapists who have full and current professional registration to practice from AHPRA must also have completed additional mental health-specific training or endorsement in mental health. Division 1 Mental Health Nurses who have full and current professional registration must also have completed mental health specific training or have endorsement in mental health.
- Current full registration with the Australian Health Practitioner Regulation Authority (APHRA); or membership of eligibility for membership with Australian Association of Social Workers (AASW) .
- Current eligibility as an Allied Mental Health Professional to provide Medicare funded psychological therapies.
- A current Drivers Licence. (The position will require regular travel throughout the region to deliver services and support headspace Hamilton and outreach service teams).
Desirable;
- Current registration as an APHRA approved supervisor for psychology internships is desirable but not essential.
How to Apply:
Please upload your current CV, as well as a Cover Letter outlining why you’d be perfect for the role and include statements briefly addressing the key selection criteria.
About Brophy (headspace Lead Agency)
Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.
At Brophy, you will join a team of just over 200 employees delivering over 40 programs and services across areas, including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.
At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce, we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.
Brophy’s headspace services are growing across the region – from our Warrnambool services, now in operation for almost 15 years; we also provide a satellite service in Portland and are now working to establish a new headspace centre in Hamilton.
Diversity and Inclusion at Brophy:
Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone.
We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.
For more information please contact Pamela Mawson, Operations Manager – headspace Hamilton on pmawson@brophy.org.au or 03 5561 8888.
For more information contact:
Name: Pamela Mawson - Operations Manager
Phone: (03) 5561 8888
Email: pmawson@brophy.org.au
Employer: Brophy Family & Youth Services Warrnambool VIC
Deadline: 31 Dec 2024, 12:00 pm
Join headspace Warrnambool & Portland teams of experienced health professionals who are passionate about improving the mental health and well-being of young people, their families, and friends in our community.
Employee Benefits
- 11 Wellbeing Days pro-rata (to support worker well-being) in addition to Annual Leave
- Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
- Portable Long Service Leave (from eligible organisations).
- Regular Clinical Supervision.
- Excellent Learning & Development opportunities.
- Minimum $106,562.82 (pro-rata) Salary negotiable.
- Relocation Assistance available for eligible candidates.
About the Role
Are you a skilled mental health professional passionate about making a difference in the lives of young people? As our Senior Mental Health Clinician, you’ll deliver high-quality, evidence-based interventions within the headspace stepped care model, supporting youth facing mild to moderate mental health challenges. This role blends clinical work with mentorship, guiding a multidisciplinary team to deliver culturally inclusive, youth-centered services that truly make an impact.
Alongside managing a diverse caseload, you’ll actively contribute to staff training, clinical supervision, and continuous improvement initiatives, ensuring services meet the highest standards. Your work will shape pathways for staff development and support student growth, all while fostering collaboration with key stakeholders across the region. If you’re ready to bring your expertise, leadership, and creativity to both headspace and Brophy Family and Youth Services, we’d love to have you on our team!
A full list of key duties is outlined in the Position Description
Do your skills include:
- Demonstrated experience and advanced skills in delivering mental health interventions in a range of mental health settings to young people experiencing mild to moderate mental health presentations.
- Advanced clinical skills in managing young people at risk, including suicide and violence risks.
- Demonstrated experience in the provision of clinical supervision and skill development, including secondary consultations.
- Demonstrated knowledge and understanding of the appropriate legislation, case management practice, and the ability to adhere to policy and procedures.
- Proven track record in building and maintaining effective working relationships with a range of internal and external stakeholders.
Are your credentials:
- Qualifications in social work, psychology, mental health nursing, occupational therapy.
- Current full registration with the Australian Health Practitioner Regulation Authority (APHRA); Australian Association of Social Workers (AASW) or other Allied Mental Health Professional registration authority.
- A current Drivers Licence.
Desirable;
- Current eligibility as an Allied Mental Health Professional to provide Medicare funded psychological therapies.
How to Apply:
Please upload your current CV, as well as a Cover Letter outlining why you’d be perfect for the role and include statements briefly addressing the key selection criteria.
About Brophy (headspace Lead Agency)
Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.
At Brophy, you will join a team of just over 200 employees delivering over 40 programs and services across areas, including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.
At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce, we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.
Brophy’s headspace services are growing across the region – from our Warrnambool services, now in operation for almost 15 years; we also provide a satellite service in Portland and are now working to establish a new headspace centre in Hamilton.
Diversity and Inclusion at Brophy:
Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone.
We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.
For more information please contact Penny Bolton, Executive Manager – Health on pbolton@brophy.org.au or 03 5561 8888.
For more information contact:
Name: Penny Bolton - Health Services Executive Manager
Phone: (03) 5561 8888
Email: pbolton@brophy.org.au
Employer: Brophy Family & Youth Services Warrnambool VIC
Deadline: 31 Dec 2024, 12:00 pm
When you join our team, you’ll discover that we genuinely care about you, offering a supportive culture and well-being days to ensure you feel valued and appreciated
Employee Benefits
- 11 Wellbeing Days (to support worker well-being)- in addition to Annual Leave
- Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
- Portable Long Service Leave (from eligible organisations).
- Excellent Learning & Development opportunities.
- Above Award Minimum Salary of $85,266.09
About the Role
We currently have an exciting opportunity available to join our headspace team as a Youth Mental Health Worker. In this role you will be instrumental in supporting young people through early intervention and youth-friendly models.
You will be responsible for the delivery of a range of evidence-based interventions that facilitate early help seeking behaviour and seamless access to early intervention health and wellbeing services across the headspace four core service platforms of mental health; physical and sexual health; alcohol and other drugs; and vocational and educational assistance.
Our Youth Mental Health Worker will involve working closely with young people and their families to build resilience and improve mental health outcomes. Through creative, client-focused approaches, you’ll provide psychological therapy, facilitate access to services, and promote early help-seeking behaviours. This role offers a meaningful opportunity to make a lasting impact on the lives of young people in our community.
The successful candidate will be based in Hamilton, with the expectation of regular travel during work hours to our regional locations.
If you are a high performer who displays initiative and is motivated and enthusiastic in responding to change to achieve program outcomes, then we want to hear from you!
Do your skills include:
- Knowledge of mental health as it relates to young people and discipline-specific intervention options for young people experiencing high prevalence mental health problems.
- Experience in developing and delivering group programs or social connection activities with young people.
- Experience working with young people in a health, youth or clinical setting including demonstrated ability to conduct comprehensive assessments, identify and manage risk appropriate to role, and utilise various therapeutic modalities.
- Demonstrated knowledge and understanding of the appropriate legislation, case management practice, and the ability to adhere to policy and procedures.
Are your credentials:
- A minimum qualification of a sector recognised and accredited Bachelor of Social Work, Psychology, Occupational Therapy, Mental Health Nurse or Counsellor. Qualifications must be approved by recognised professional bodies: g. AASW, AHPRA, ACA, APS etc. Eligibility to pursue accredited pathways is highly desired.
- Minimum of 2 years working experience in a mental health-focused environment, preferably with young people.
- A current Drivers Licence
About Brophy (headspace Lead Agency)
Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.
At Brophy, you will join a team of just over 200 employees delivering over 40 programs and services across areas, including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.
At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce, we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.
Brophy’s headspace services are growing across the region – from our Warrnambool services, now in operation for almost 15 years; we also provide a satellite service in Portland and are now working to establish a new headspace centre in Hamilton.
Diversity and Inclusion at Brophy:
Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone. We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.
For more information please contact Pamela Mawson, Operations Manager – headspace Hamilton on pmawson@brophy.org.au or 03 5561 8888.
For more information contact:
Name: Pamela Mawson - Operations Manager
Phone: (03) 5561 8888
Email: pmawson@brophy.org.au
Employer: Brophy Family & Youth Services Warrnambool VIC
Deadline: 31 Dec 2024, 10:33 am
Join our team and feel valued with a supportive culture and well-being days dedicated to you
Employee Benefits
- 11 Wellbeing Days (to support worker well-being)- in addition to Annual Leave
- Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
- Portable Long Service Leave (from eligible organisations).
- Excellent Learning & Development opportunities.
- Above Award Minimum Salary of $85,266.09
About the Role
We are currently looking for an Intake Worker to join our headspace Hamilton team. You will play a pivotal role in supporting young people aged 12-25 on their journey to better health and well-being. As the first point of contact for many, you’ll engage, screen, assess, and refer young people, coordinating their care across the four key service areas that headspace provides: mental health, physical and sexual health, alcohol and other drugs, and vocational and educational support. Your approach will help to establish a positive experience, facilitating early help-seeking and seamless access to essential intervention services.
This role requires someone who can skillfully assess each young person’s unique needs, conduct risk assessments, and develop effective action plans for any identified risks. You’ll work closely with the clinical team, participate in regular supervision, and contribute to case discussions, making sound decisions even in high-stress situations. The Intake Worker will also provide interim support for those awaiting further interventions, ensuring continuous care and support for all.
In addition to direct client work, you’ll be actively involved in community outreach, mental health literacy, and youth engagement activities. This position calls for a dedicated professional who understands the frameworks and legislation relevant to supporting young people, is committed to ongoing professional development, and can build strong partnerships within the community.
If you are ready to make a real difference in young people’s lives by helping them access vital health and well-being services, we’d love to hear from you.
Do your skills include:
- Knowledge of mental health as it relates to young people and discipline-specific intervention options for young people experiencing high prevalence mental health problems.
- Demonstrated ability in evaluation of service outcomes and continuous improvement performance.
- Experience working with young people in a health, youth or clinical setting.
- Ability to engage young people actively and assertively from a variety of backgrounds.
- Demonstrated knowledge and understanding of the appropriate legislation, case management practice, and the ability to adhere to policy and procedures.
Are your credentials:
- Tertiary level qualifications in human services, behavioural/social sciences, community services, psychology, social work, counselling, occupational therapy or other relevant health discipline which provides a sound understanding and knowledge of assessing and working with young people at risk, or;
- Diploma or Certificate level related qualifications in counselling, mental health, community services, along with demonstrated successful experience in an intake and assessment role within a multidisciplinary mental health setting or similar.
- A current driver’s licence.
About Brophy (headspace Lead Agency)
Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.
At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas, including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.
At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce, we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.
Brophy’s headspace services are growing across the region – from our Warrnambool services, now in operation for almost 15 years; we also provide a satellite service in Portland and are now working to establish a new headspace centre in Hamilton.
Diversity and Inclusion at Brophy:
Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone. We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.
Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.
For more information please contact Pamela Mawson, Operations Manager – headspace Hamilton on pmawson@brophy.org.au or 03 5561 8888.
For more information contact:
Name: Pamela Mawson - Operations Manager
Phone: (03) 5561 8888
Email: pmawson@brophy.org.au
More information
Welcome Pack Information for Young People:
Everyone is welcome at headspace. This pack introduces you to our headspace services, where you can find further information and support.
Welcome pack - Young People: Click here
Welcome Pack Information for Families and Friends:
headspace is a famiy and friends inclusive service. We believe that family and friends play an important role in a young persons journey to better wellbeing. We also understand that family and friendships can take many different forms including all types of families, caregivers and significant others. This pack introduces you to our service where you can find further information and support for you and your young person.
Welcome pack - Families and Friends: Click here
Family roles and responsibility brochure: Click here
headspace Regional Manager: Penny
Senior Clinical Services Manager: Julia
Operations Manager: Courtney
Access and Early Intervention Team: Sharon, Brendan, Elyse, Ben & April
headspace Receptionists: Marcia, Sue & Jo
Community Awareness and Engagement Worker: Kayla
Practice Nurse: Hannah
Clinical Team: Lucy, India, Gabi & Liz
Work & Study Team: Phil, Emma & Robyn
Family & Friends Peer Worker: Tascha
Clinical Educator: Anthony
D.A.R.E (AOD) Team: Jess & Gabi
Art Therapist: Phil
Our centre had the privilege to involved in a phn initiative SPIDAH (Supporting people with Intellectual Disability to Access Health).
Throughout this project our youth peer worker developed easy read resources for young people to access to support them throughout their time with headspace:
- What is mental health? - Easy read
- 7 tips for a healthy headspace - Easy read
- Mental Health Wordlist - Easy read
- Sharing your information (Understanding Consent) - Easy read
- Your rights in Healthcare - Easy read
- Learn about Violence, Abuse and Rights - Easy read
headspace Warrnambool wants to let young people know when, how and where in the community to seek help for mental health problems. So, we undertake community awareness activities to help increase the knowledge of young people, their friends, families and the broader community.
headspace Warrnambool aims to
- improve the mental, social and emotional wellbeing of young people.
- increase the level of mental health literacy available.
- help people to understand, identify and respond to mental health needs of young people.
- support and encourage active youth and carer participation through reference groups.
We also create partnerships with local organisations, networks and educational settings to work toward reducing levels of stigma and discrimination associated with seeking help for mental health problems.
If you have an event that you want headspace Warrnambool to attend, a newsletter we can contribute to, or want us to come and speak with your group, please contact our Community Awareness and Engagement Worker, Kayla Mugavin on 5561 8878 or via kmugavin@brophy.org.au.
1. Who are we?
headspace is a youth mental health foundation that provides early intervention mental health services to 12 - 25 year olds, along with assistance in promoting young people’s wellbeing over 4 core areas: mental health, physical health, work and study support and alcohol and other drug services. headspace is a safe, youth friendly and confidential service, and we aim to help give people the skills to manage their symptoms so that they can live a happy and healthy life.
2. What can headspace Warrnambool help me with?
headspace Warrnambool have a number of professionals here to help support you in the best way possible. Young people can come to headspace Warrnambool and see counsellors, mental health social workers and occupational therapists, psychologists, doctors, nurses and more! We can support you in a number of ways and for all sorts of problems including (but not limited to) if:
- You are having trouble at home
- You are feeling down or upset
- You are feeling anxious or worried
- You are feeling nervous all the time
- You are having trouble managing your anger
- You are questioning your gender or sexuality
- You are having trouble with friends and/or relationships
- You are being bullied at school
- You are looking for employment
- You are having trouble with your medication
3. How much does headspace cost?
headspace Warrnambool is a FREE service. If we don’t have a service available at our centres, we will help you look for other free services or services that are low cost. headspace is covered by Medicare and we only require you to bring your Medicare card to your first appointment. Don’t worry if you are unable to access this card! We will sort this out upon your initial visit to headspace.
4. Do I need to make an appointment?
Most young people will make an appointment before coming into headspace, however at headspace Warrnambool you can also drop in without an appointment. One of our friendly intake workers will see you if they are available. headspace Warrnambool will usually have one intake worker available each day, on each site, so that you can get the support you need at the right time. You can also call us to make an appointment on 1300 276 749. Other people can also make an appointment for you on your behalf if you are not comfortable to do so yourself. Some of these people can be a family member, friend, GP or school counsellor. Our opening hours for both centres are as follows:
- Monday: 9:00am - 5:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 9:00am - 5:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 5:00pm
- Saturday & Sunday: Closed
If you are not ready to come into our centre for an appointment, our free and confidential online support may be of benefit to you. eheadspace is a free online service for young people where you can talk to a trained professional on anything that is going on for you. This is a really great first step to accessing support if you are not ready to see a counsellor in our centre. eheadspace offers free web chat, email or phone conversations to young people and their family between 9am - 1am.
5. What do I do if I need help in an emergency?
At headspace Warrnambool, we understand that things can happen for young people that may be distressing. This could include thoughts of wanting to hurt yourself, or thoughts of suicide. If this is going on for you - attend the nearest emergency department which are located at:
- South West Healthcare Emergency Department– Corner of Ryot and Koroit Street, Warrnambool VIC 3280
6. Your confidentiality.
When you talk to someone at headspace, what you say is kept confidential. This means that nothing you say can be passed on to anyone else without your permission. We also won’t tell your parents or carers any information about you accessing our service unless you want us to. However there are a couple of exceptions. If we are seriously worried about your safety or the safety of others, we - by law- try to keep everyone safe. This means that we might have to share these concerns with someone else and break this confidentiality to help keep you or others safe.
7. Do I need a referral to come to headspace?
You don’t need a referral to see one of our intake workers. The intake worker will speak to you regarding the services we can offer based on what you need. A mental health treatment plan may need to be created so you can access our ongoing counselling services.
8. What is a mental health treatment plan?
A mental health treatment plan provides the community with up to 10 counselling services under the “Better Access Mental Health” initiative. A MHTP is developed between yourself and your doctor. Our intake clinician will give you step- by- step instructions on how to get one. If you don’t have a doctor, our intake clinician will speak to you regarding other options. At headspace Warrnambool, all your MHTP counselling sessions are FREE.
9. What happens in my first appointment with an intake worker?
When you first visit out centre, you will have a chat with an intake worker about what is happening in your life. The intake worker will ask you some questions about what has been going on and will try to work out a plan that will best support your needs moving forward. We encourage you to also be a part of the planning process so that you feel comfortable with the decisions being made for your care.
10. Is headspace Warrnambool a LGBTIQ+ friendly place?
Absolutely! We support many young people with various gender identities and sexual preferences. Everyone is welcome at headspace regardless of gender, race or sexuality.
11. Do you have supports for my family as well as myself?
We sure do! We have lots of resources for families and friends at our centre.
We also do family and friends support or counselling if needed and we have a great carer support worker in our team who works with the parents and carers of the young person accessing headspace.
12. If I’m not connecting with my clinician is it okay if I see someone else?
Absolutely. If you are finding that you are not connecting with your clinician you are more than welcome to see someone else at our centre. You can do this by either asking an intake worker to link you with another clinician, you can see our friendly peer support workers who can also help link you with another clinician, or you can ask reception to book you in with someone else. There are many options on how this can be done. Don’t be afraid to ask!! Our most important priority is that you are seeing someone you feel comfortable with and who will be the best person to help support you through your journey.
13. Why do I need to fill in an IPAD when I come to headspace?
Each survey you fill out goes to the clinician you are seeing so that they have an idea of how you have been feeling before seeing you in session. Filling out the survey also helps us with our funding so that we can keep providing a free service to the community that supports young people.
14. I cannot make it to my appointment or I do not want to come to my appointment.
That’s okay! We would love it if you could call us on 1300 276 749 and let us know in advance! We can also help you rebook your appointment at the same time.
15. Can I bring a friend with me to my appointment?
If you feel more comfortable with a friend, parent or carer in the room, this is okay! Whatever makes you feel comfortable is what we will support.
16. If I have feedback who do I speak to?
We always love getting feedback from our clients, parents or carers. Both the good and the bad, as this is what helps to make our service the best that it can be for young people. We have feedback forms on the table in our waiting room. This can be completed and put in our confidential box at reception. You are also welcome to ask our reception staff for a feedback form if there is none available to you.
17. I would like help but I am not ready to come in yet. What can I do?
If you are not ready to come into our centre, you can access our online counselling support eheadspace. This website offers free web chat, email or phone conversations to young people and their family between 9am - 1am.
Information about how to obtain a Medicare card on the Services Australia website.
Our Purple Pack is made up of a stack of useful resources we've found from many different groups and organisations to support transgender and gender diverse young people.
It includes:
- Information on pronouns, medical and social transitioning, coming out/inviting in, your legal rights, navigating relationships, sexuality and more.
- Stories from other gender and sexually diverse young people.
- Info on where to go to get more information and support online or in person.
The aim of this pack is to help you and your loved ones along your journey no matter what point you are at.
Most importantly, we want you to know that headspace Warrnambool is a safe place and we want to support you. Call us on 1300 276 749 if you would like to speak to someone. We're here to help.
The Purple Pack:
Resources:
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Trans 101: Gender Identity Crash Course (from YGender and Minus18)
-
What is gender identity? (from headspace)
- How headspace can help (from headspace)
Information for family and friends:
-
Understanding gender identity - for family (from headspace)
-
Families Like Mine (from Beyond Blue)
headspace isn't a crisis service, here is a list of services that can help quickly:
Police, Fire and Ambulance: 000
Lifeline: 13 11 14
Kids Helpline: 1800 551 800
eheadspace: 1800 650 890
After Hours GP Helpline: 1800 022 222
Suicide Call Back Service: 1300 659 467
Yarning SafeNStrong: 1800 95 95 63
BeyondBlue: 1300 224 636
South West Healthcare Mental Health Services: 5561 9100
Please phone 1300 276 749 for an appointment. Every effort will be made to accommodate your preferred time & doctor/counsellor. Emergencies will always be given priority & our reception staff will attempt to contact you if there is any unforeseen delay or your doctor/counsellor has been called away. Longer consultation times are available, so please ask our receptionist if you require an interpreter service, we can organise this for you. Just let us know about this when you make the appointment.
The doctors and counsellors of our clinic bulk-bill Medicare for services provided. This means that you only need to bring your Medicare Card, and if you have one, your healthcare card.