Frequently Asked Questions
Please note that the answers to these questions are subject to change without notice. Please contact headspace Fremantle directly for the most up-to-date information.
Who can come into Headspace?
Anyone seeking support with their mental or physical wellbeing who is aged between 12-25 years old is welcome to our centre. We are an inclusive service and staff are trained in catering to the diverse needs of those from a Culturally or Linguistically Diverse background, young people with a disability, those who identify as LGBTIQ+ and young people who are from an Aboriginal or Torres Strait Islander background.
Where can I seek help if I’m under 12 or over 25 years old?
There are a number of services that can provide assistance if you don’t fall into the age group for headspace.
SJOG Ferns House in Fremantle and South Lake provide low-cost counselling for those over 16 years of age. See www.sjog.org.au/Murdoch or call 6226 9400 for more information.
Healthy Minds provides services to all ages at low or no cost. For more information visit their website: http://www.360.org.au/Services/Mind-Care
Curtin University Clinic is located at Cockburn Integrated Health and provides low cost counselling services. Contact them on 9266 1717 or http://healthsciences.curtin.edu.au/our-clinics/.
How do I make an appointment at headspace Fremantle?
To provide a service that will best suit your needs, we like to have an initial chat with you to find out what kind of support you would like and a bit about what is going on for you. We recommend that you call us to do this initial screen. This chat takes about 15-20 minutes. If an intake worker isn't available at the time of your call, we will take your details and give you a call back in 1-5 days (as soon as we can, but we do get busy sometimes).
Do I have to have a diagnosed condition to come to headspace Fremantle?
If you are having difficulties with school, work, personal or family relationships, or anything else, our services can provide you with support. You do not need to be diagnosed with a mental health condition to seek our services, although our centre can assist those who may be dealing with one.
How can I refer a friend or family member to headspace Fremantle?
If you wish to refer someone to our centre, you will need to make sure that the young person is aware that you have referred them, and is willing to meet with a member from the headspace Fremantle team. Once these details have been confirmed, a worker will contact the young person within 1-5 days to make an appointment.
How can I help my child, friend or family member who needs support?
Besides referring the young person to headspace or helping them to access our services, you can also check out the headspace national website which has heaps of great information on helping those around you. http://headspace.org.au/. If you are concerned about your child or someone you care for, we are able to offer the services of Helping Minds who provide counselling for parents and carers one day a week at headspace. Please contact us on 9335 6333 or firstname.lastname@example.org to book in.
What do I do if a friend or family member doesn’t see themselves needing help?
headspace is a consent-based service which means that the young person must be willing to engage with us. We do try our best to engage with young people who can benefit from our services which is why we have group programs that are not clinical in nature; this can be a good way of helping a young person to realise that headspace iis a friendly, youth-friendly place. We may also suggest eheadspace.org.au which assists young people and gives specialist support to parents and carers who are worried about a young person. This service is easily accessible and may accommodate the needs of the young person greatly, if they feel more comfortable talking to someone online or over the phone. This service is available from 9am-1am seven days a week at https://www.eheadspace.org.au/. It is a great resource for young people who are not yet ready to see someone face-to-face. If you need further advice, please contact us and we will do what we can to assist:
Tel 08 9335 6333
How much does it cost to see someone?
Our centre provides young people with services that are easily accessible and free of charge. If you are seeing a GP (doctor) at headspace you will need to bring your Medicare card and your appointment will be bulk billed (free for you). If you are an Overseas Student, then depending on whether your insurance company covers the cost of our services, you may need to pay upfront and then claim your money back (this applies to the doctor only). If you are unsure about whether you need to pay or not, feel free to ask and we’ll let you know.
What services does Headspace offer?
At headspace we provide young people the opportunity to seek out the most suitable service for their needs. At our centre, you can expect services from;
- Youth Workers
- Vocational services
- Alcohol and drug counselling
- Counselling for parents and carers of those with a mental health issue
- GP (doctor)
- Community Awareness Officer
- Counsellor from the Sexual Assault Resource Centre
- Vocational services (to assist with career or study options)
- Group programs
Everyone at our centre, including reception staff and volunteers, are trained to work with young people. This helps to make your experience at headspace an enjoyable one, within a non-judgemental and safe environment.
Does headspace offer Sexual Health services for young people?
Our centre has a sexual health clinic that provides young people with support concerning sexual health issues.
**Clinic not available between February-April 2017** During this time you can make an appointment with our GP for any of the services below, or drop into the South Terrace Clinic in Fremantle on Wednesdays between 1.30pm-6pm. For more information call 9431 2149 or go to their website.
The services offered at this clinic include:
- STI screens
- Vaccinations for Hep A, B & Cervical Cancer (must notify at booking)
- Pap smears (for 18-25 years)
- Pregnancy testing
- Counselling around any sexual health concerns
What early intervention services can be offered to those who are affected by psychosis?
headspace Youth Early Psychosis Program is an intervention program offered to help improve the lives of young people, and their families, who are affected by psychosis. These services are designed to support young people in every aspect of their lives, such as education, employment and relationships.
While these services are not offered at headspace Fremantle, the following centres are able to offer the Youth Early Psychosis Program:
- headspace Joondalup (Tel 9301 8900)
- headspace Osborne Park (Tel 9208 9555)
- headspace Midland (Tel 9274 8860)
How can I get involved with headspace as a volunteer?
We always appreciate the hard work and commitment of volunteers and the contribution they make to our service. At present we are not taking on any new volunteers as we have a waiting list of people wanting to be involved. Future opportunities will be advertised here on the website, so feel free to check back regularly for more information.
If you would like to be a part of our Youth Reference Group, please send us an email at email@example.com. Please note that this is a long-term commitment for young people aged 16-25 who would like to have their say about making headspace Youth Friendly & ensuring that services are appropriate. It is expected that you will attend 1 meeting each month (on a weekeday evening) and regularly attend events to assist with health promotion, increasing mental health literacy and creating greater awareness of headspace services.
How can I become a part of the team at headspace as a worker?
Our centre offers a range of career opportunities to those that are passionate about improving youth mental health awareness, and helping to assist clients in seeking suitable services for their needs. Our vacancies are generally advertised on our website or seek.com.au. If you do wish to be involved, feel free to send your details to us at firstname.lastname@example.org. Please note that we do get a very high volume of interest so we may not be able to reply to all queries related to employment.
How do I organise someone to talk at my school/community event/university?
We offer presentations and seminars to educate young people about general mental health, bullying, coping strategies, and other similar topics. Email email@example.com with details of your requirements. Please note that we do get a large volume of requests, so please provide as much notice as possible.
Can I donate or raise funds for headspace Fremantle?
Sure! We love it when community members, parents or young people get involved. Here are some ideas for fundraisers:
- Non-uniform days
- Charity auctions
- Movie nights
- Workplace raffles
- Fun runs
- Green clothing days
- Cycling events
- Talent shows
- Quiz nights
If you are interested in raising money for headspace, the first thing you need to do is decide whether you would like the funds to contribute to Fremantle specifically, or to headspace National. Please give us a call on 9335 6333 or email firstname.lastname@example.org if you are interested in raising funds for headspace Freo. We will do our best to assist you as we appreciate the efforts of valued community members who want to contribute.
If you are looking to fundraise for headspace National, please see this document: https://headspace.org.au/assets/Fundraising-Guidlines-by-State/headspace-Guidelines-for-Conducting-a-Fundraising-Event-WA.pdf. Once you fill out the application form, the staff at headspace National will contact you and help to co-ordinate your fundraiser.