headspace is not a mental health crisis service.

If you are worried for your safety, please call below:

• ACT Mental Health Crisis Team 1800 629 354
• Lifeline 13 11 14
• Emergency Services 000

There are heaps of ways to get involved with headspace Canberra, including:

There is one-hour paid parking on Torrens Street.

There is also paid parking at the Canberra Centre.

There is three-hour free parking near the Ainsley Art Centre (500m walk) or two-hour free parking along Girrahween Street, Braddon (700m walk).

Need help with the cost of parking? Give us a call on 02 6113 5700.

General

◯ Water is available at reception.

◯ Each room has comfortable seating.

◯ Rooms are air-conditioned/heated.

◯ We have telehealth options for all our support options.

◯ Support animals are welcome.

Wheelchair users

◯ You can find 1 hour paid parking on Torrens st, or if you are being dropped off, pull into the driveway nearest to Cooyong st.

◯ Our front door is not an accessible sliding door. If you need assistance, knock and reception will attend immediately.

◯ Our toilet is wheelchair accessible, however, the door is not a sliding door. Ask reception if you require assistance.

◯ All internal doorways are wide enough for wheelchair access and flooring is kept clear.

Neurodivergence

◯ We have a quiet space with stim toys.

◯ If the space is unoccupied, young people can use our group room for movement or stimming.

Invisible Disabilities

◯ Staff are aware that not all Disabilities are visible.

◯ We will take your requirements seriously.

Deaf/HoH

◯ To get support from us you can drop in to our Braddon site in person, call us using TTY, get a GP to fax a referral or ask a social/youth worker to send in a referral.

◯ headspace will pay for an Auslan interpreter for all your counselling sessions.

◯ If you need to reschedule an appointment you can email us, come in in person or call us using TTY.

◯ Reception is in the process of learning basic Auslan for communication.

◯ All staff are accustomed to being asked for pen/paper or reading phone screens.

◯ All staff are familiar with lip reading etiquette. 

Blind and low-vision

◯ On request, a walk through of the site can be arranged.

◯ Guide dogs are of course welcome. Staff are aware your guide dog is working and will not pat or play with them.

◯ When you arrive, staff will introduce themselves by their name and role.