headspace Ashfield is a bulk billed and/or free youth mental health service for 12-25 year olds. We provide young people with mental health services, access to doctors (GPs), sexual health services, alcohol and drug services, work and study services and youth programs.
headspace Ashfield can also provide referral pathways to external services, should the need arise.
- Monday: 9:00am - 7:00pm
- Tuesday: 9:00am - 6:00pm
- Wednesday: 9:00am - 6:00pm
- Thursday: 9:00am - 7:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Ashfield is operated by New Horizons. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Central and Eastern Sydney (EIS Health Ltd).
Mental Health Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual Health Services
Sexual health screenings on site or links to local services.
Work & Study Services
Workers either on site or linked to the centre who can assist you with work or study opportunities.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Alcohol & Drug Services
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Youth Reference Group
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Accessibility information for getting to heaspace Ashfield
headspace Ashfield is located on Liverpool Road in Ashfield. There are two connected buildings: Ashfield Mall and Inner West Council Ashfield Customer Service Centre. There is a wheelchair accessible ramp, tactile tiles and an automatic door at the entrance to headspace Ashfield.
Ashfield Station is 300 metres from the centre and wheelchair accessible. From the station, proceed along Hercules Street to the intersection of Liverpool Road.
There are bus stops on Liverpool Road and Brown Street near Ashfield (160 metres away). The closest bus stop is on Liverpool Road, 8 metres from the centre, near Fox Lane.
For more information, please visit Transport NSW Accessibility Information.
Accessible car spaces for the public are located at Ashfield Mall via Holden Street, Knox Street or Norton Street.
Complaints, Compliments and Suggestions
Whether you are a young person attending headspace Ashfield, the carer, family member or friend of a young person attending headspace Ashfield, a health professional or service provider, we greatly encourage and value your feedback!
headspace Ashfield is constantly improving the way we work, so please let us know if you have any suggestions. We'd also like to know if you think we're doing something well as it helps us to make sure we continue to do great things in youth mental health services.
We are committed to resolving complaints promptly at a local level. If you wish to make a complaint about headspace Ashfield's services or team, start by talking to the staff member(s) involved, our Clinical Lead or Operations Manager.
Please note that headspace is not a Crisis or Emergency Service. In the event of a Mental Health Crisis, please call the NSW Mental Health Line on 1800 011 511. In an emergency, call 000 or go to a hospital emergency department.
If you are a young person and wish to refer yourself to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss your options.
Carers, Family and Friends
If you are the carer, family member or friend of a young person and wish to refer them to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss their options.
If you are a health professional or service provider and wish to refer a young person to headspace Ashfield, please complete our Service Provider Referral Form. Prior to completing the aforementioned form, please ensure that you have obtained the young person's consent, thereafter providing as much information as possible so that headspace Ashfield's Intake Workers can determine suitability and the most appropriate treatment options. headspace Ashfield will contact the young person and inform you thereafter of the outcome of your referral with us.
The completed Service Provider Referral Form can be emailed to email@example.com or faxed to "Intake" on (02) 9193 8089.
Secondary School Presentations
headspace Ashfield offers presentations to secondary schools in the Inner West and surrounding area, with the aim of promoting positive youth mental health and wellbeing. headspace Ashfield has developed a Presentation Request Form to manage and prioritise the requests we receive. Prior to completing the aforementioned form, please take the time to read headspace Ashfield's Presentation Outlines to ensure that our presentation(s) meet(s) the needs and outcomes of your school.
The completed Presentation Request Form can be emailed to firstname.lastname@example.org, to the attention of our Community Engagement Coordinator. Please allow up to 20 business days for their response.
Where Else Can We Get Help?
Online resources and services for carers, family, friends and young people:
eheadspace (www.eheadspace.org.au) provides young people, their carers, family and friends with free online and phone counselling and support.
Kids Helpline (https://kidshelpline.com.au/) provides kids, teenagers and young adults with free online and phone counselling. Available 24 hours a day, 7 days a week.
Parent Line NSW (http://www.parentline.org.au/) provides parents with free online and phone counselling. Available on weekdays 9am-9pm and weekends 4-9pm.
Smiling Mind (www.smilingmind.com.au) is a web and app-based meditation guide.
In a crisis Kids Helpline, Lifeline and the NSW Mental Health Line are available.
In an emergency contact 000.
Mood Gym - www.moodgym.anu.edu.au
ECouch - www.ecouch.anu.edu.au
ReachOut Australia - www.reachout.com
1800RESPECT - https://www.1800respect.org.au/
Mindspot - www.mindspot.org.au
Brave (Beyond Blue) - https://brave4you.psy.uq.edu.au/
Professionals or agencies I can contact during a crisis:
- Name: Lifeline Phone: 13 11 14
- Name: NSW Mental Health Line Phone: 1800 011 511
- Name: Emergency Services Phone: 000
- Name: Kids Help Line Phone: 1800 55 1800
- Name: DV & sexual abuse support Phone: 1800 737 732
- Smiling Mind - web and app-based meditation: https://www.smilingmind.com.au/
- Breathe by ReachOut Australia - app-based: https://au.reachout.com/tools-and-apps/reachout-breathe
- Worry Time (by Reach Out)
- Recharge (by Reach Out
- Beyond Now (by Beyond Blue)
Online resources and services for carers, family and friends:
- Beyond Blue - https://www.beyondblue.org.au/
- Raising Children Network - http://raisingchildren.net.au/
- Triple P Parenting - http://www.triplep-parenting.net.au
- Resourcing Parents - http://www.resourcingparents.nsw.gov.au/
- Young Parents Program - http://launchpadyouth.org.au/sydney-young-parents-program/
- Relationships Australia - http://www.relationships.org.au/
- Full list of resources available at: http://www.mentalhealthcommission.gov.au/get-help.aspx
Your Rights and Responsibilities
It is important that you know what you can expect from headspace Ashfield, its services, its staff and what your responsibilities are whilst receiving support and treatment at this centre.
You have the right to:
Be treated equally and respectfully, free from discrimination such as ageism, racism, or sexism
Feel comfortable and safe
Have a say in what support and treatment you receive
Maintain your culture, human dignity and identity.
You have the responsibility to:
Attend your appointments according to schedule and free from alcohol and/or other drug intoxication
Cooperate and work collaboratively with the team supporting and treating you
Express any concerns or questions about your support and treatment
Provide us with, to the best of your ability, information to assist with your support and treatment
Provide us with 48 hours' notice if you cannot attend your scheduled appointment (unless in an emergency or extenuating circumstances)
Take responsibility for the outcomes of any decision(s) you may make
Treat carers, family, friends, other users of the centre and staff with respect.