headspace Ashfield is a free and confidential service for young people aged 12 - 25 years. We offer a range of services and supports for young people who are experiencing a tough time or are worried about their drug and alcohol use, mental and physical wellbeing. For some of our services you will need a Medicare card. This can be a Medicare card that you share with your family, or if you are 15 or over, you can get your own Medicare card
With a focus on early intervention and prevention, we work with young people to provide information, services and support at a crucial time in their lives – to help get them back on track and strengthen their abilities to manage their mental health.
- Monday: 9:00am - 7:00pm
- Tuesday: 9:00am - 6:00pm
- Wednesday: 9:00am - 6:00pm
- Thursday: 9:00am - 7:00pm
- Friday: 8:30am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Ashfield is operated by New Horizons. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Central and Eastern Sydney (EIS Health Ltd).
Mental Health Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual Health Services
Sexual health screenings on site or links to local services.
Work & Study Services
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Alcohol & Drug Services
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Youth Reference Group
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Accessibility information for getting to headspace Ashfield
headspace Ashfield is located on Liverpool Road in Ashfield. There are two connecting buildings: Ashfield Mall and Inner West Council Ashfield Service Centre. There is a wheelchair accessible ramp, tactile tiles and an automatic door at the entrance to headspace Ashfield.
Ashfield Station is 300 metres from the centre and wheelchair accessible. From the station, proceed along Hercules Street to the intersection of Liverpool Road.
There are bus stops on Liverpool Road and Brown Street near Ashfield (160 metres away). The closest bus stop is on Liverpool Road, 8 metres from the centre, near Fox Lane.
For more information, please visit Transport NSW Accessibility Information.
Accessible car spaces for the public are located at Ashfield Mall via Holden Street, Knox Street or Norton Street.
All services at Headspace Ashfield are provided at no cost to young people. For some of our services you will need a Medicare card. This can be a Medicare card that you share with your family, or if you are 15 or over, you can get your own Medicare card.
To get your own Medicare card, visit a Medicare office or for more information go to;
www.health.nsw.gov.au and search for ‘How to get my own Medicare Card’ or
- call Medicare on 13 20 11 or
- call Aboriginal and Torres Strait Island Access Line 1800 556 955 or
- talk to one of our friendly staff
Click here to find your closest Medicare Service Centre.
Once you get your Medicare card, you can download the "Express Plus Medicare" Mobile app. This will allow you to view your Medicare information online and view a digital copy of your card.
If you are not eligible for Medicare, please call us on (02) 9193 8000 to discuss support options with our Intake Clinician.
Compliments, suggestions and complaints
Whether you're a young person attending headspace Ashfield, the carer, family member or friend of a young person attending headspace Ashfield, a health professional or service provider, we greatly encourage and value your feedback!
headspace Ashfield is constantly improving the way we work, so please let us know if you have any suggestions. We'd also like to know if you think we're doing something well as it helps us to make sure we continue to do great things in youth mental health services.
We're committed to resolving complaints promptly at a local level. If you wish to make a complaint about headspace Ashfield's services or team, start by talking to the staff member(s) involved, our Clinical Lead or Operations Manager.
You can also use headspace Ashfield's Feedback Form.
Please note: headspace Ashfield does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.
If you are a young person and wish to refer yourself to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss your options.
Carers, family and friends
If you are the carer, family member or friend of a young person and wish to refer them to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss their options.
If you are a health professional or service provider and wish to refer a young person to headspace Ashfield, please complete our Service Provider Referral Form. Prior to completing the aforementioned form, please ensure that you have obtained the young person's consent, thereafter providing as much information as possible so that headspace Ashfield's Intake Workers can determine the suitability and the most appropriate treatment options for the young person. headspace Ashfield will contact the young person and inform you thereafter of the outcome of your referral with us.
The completed Service Provider Referral Form can be emailed to firstname.lastname@example.org or faxed to "Intake" on (02) 9193 8089.
Where else can we get help?
Please note: headspace Ashfield is not a crisis or emergency service. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.
- eheadspace (headspace.org.au/eheadspace) provides young people, their carers, family and friends with free online and phone counselling and support.
- Kids Helpline (kidshelpline.com.au) provides kids, teenagers and young adults with free online and phone counselling. Available 24 hours a day, 7 days a week.
- Lifeline Australia (lifeline.org.au) provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Available 24/7.
- MensLine Australia (mensline.org.au) is a telephone and online counselling service for men with family and relationship concerns. Available 24/7.
Parent Line NSW
- Parent Line NSW (parentline.org.au) provides parents with free online and phone counselling. Available on weekdays 9am-9pm and weekends 4-9pm.
Relationships Australia NSW
- Relationships Australia NSW (relationshipsnsw.org.au) helps individuals, families and communities improve their relationships and overall wellbeing.
- Smiling Mind (smilingmind.com.au) is a web and app-based meditation guide.
- 1800RESPECT (1800respect.org.au) is a national sexual assault, domestic and family violence counselling and information referral service. Available 24 hours a day, every day of the year.