headspace Horsham provides FREE counselling and support to young people from 12 - 25 years.
The services cover issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bothering thoughts and uncertainty about future plans.
Our headspace centre has disabled access gender neutral toilets, a large waiting areas filled with natural light, sensory objects, and a family waiting area with bean bags, couches, toys, games and books.
If you are interested in accessing headspace services, see our Welcome and Orientation Kit for Young People .
If you are a family member, friend or carer of a young person, see our Family, Friends and Carer Welcome Pack .
headspace is also a LGBTQI friendly service.
- Monday: 10:00am - 6:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 10:00am - 6:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Horsham is operated by Uniting Wimmera. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Victoria Primary Health Network.
Mental Health Services
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Work & Study Services
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Alcohol & Drug Services
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
Youth Reference Group
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Frequently asked questions.
Who are we?
headspace Horsham provides FREE counselling and support to young people from 12 - 25 years. The services cover issues such as relationships, drug and alcohol, mental health, bullying, anxiety, depression, bothering thoughts and uncertainty about future plans.
headspace is a safe, youth friendly and confidential service, and we aim to help give people the skills to live a happy and healthy life.
Is headspace a LGBTIQ friendly place?
Absolutely! We support many young people with various gender identities and sexual preferences. Everyone is welcome at headspace Horsham regardless irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity we provide services that are welcoming, safe, culturally appropriate and inclusive.
How much does headspace cost?
headspace Horsham offer FREE services. If we don’t have a service available at our centre, we will help you look for other free services or services that are low cost. We have a ‘NO WRONG DOOR’ policy which means if we can’t provide adequate services to you we will find you someone that can.
What free services are at headspace Horsham?
What hours are you open?
10:00am – 6:00pm
9:00am – 5:00pm
10:00am – 6:00pm
9:00am – 5:00pm
9:00am – 5:00pm
Do I need to make an appointment?
Most young people will make an appointment before coming in, however at headspace Horsham you can also drop in without an appointment.
One of our friendly intake workers will see you if they are available. If they can’t see you right away, we can make an appointment for you.
You can also call us on 5381 1543 to make an appointment. Other people can also make an appointment for you on your behalf if you are not comfortable to do so yourself. This can include family, friend, carer, your school or GP.
Do I need a referral to come to headspace?
You don’t need a referral to see one of our intake workers. headspace Horsham has a ‘No Wrong Door’ policy, which means a worker will speak to you regarding the services we can offer and, in the case, where we identify that we can’t meet your needs we will assist you and refer you to an external agency or community service.
It is important to remember that headspace Horsham services are attended voluntarily by young people. It is recommended that referrers have a chat to their young person before making a referral on their behalf.
What happens in my first appointment with an intake worker?
When you first visit our centre for an Intake and Assessment, you will have a chat with an intake worker about what is happening in your life. The intake worker will ask you some questions about what has been going on and will try to work out a plan that will best support your needs moving forward. We encourage you to also be a part of the planning process so that you feel comfortable with the decisions being made for your care.
What happens after my first appointment?
If the young person decides to continue with headspace services, they will then work on specific goals with their allocated headspace clinician. These goals may include, but not limited to:
- Brief or early intervention
- Problem solving
- Supportive counselling
- Study, vocational or employment assistance
- Alcohol and other drug assistance with a Youth, Alcohol & Other Drug Counsellor
- Sexual Assault and Family Violence Counsellor
- Participation in headspace Horsham groups
- Referral to another agency best suited to your needs
Wait times may vary after your first appointment, this is contingent on demand periods for our centre and clinician caseloads.
I’m unable to make the long commute to your centre in Horsham. Can I still access your services?
You sure can!! The headspace Horsham Telehealth Service utilises video conferencing technology to connect rural and remote areas to headspace Horsham services, reducing travel time, expenses and personal hardship on the young person, family, friends and carers.
headspace Horsham workers liaise with registered Horsham Telehealth Centres/Schools and their Wellbeing liaison to coordinate an appointment time suitable for everyone.
Contact our centre or your school to see if this is something you can access.
Do you have access to a psychiatrist?
Yes we do, through headspace National Telehealth Service.
National Telehealth Service enables young people to access diagnostic assessment and management advice through a MBS bulk-billed Telehealth consultation with a psychiatrist using video conferencing. This includes a wide range of psychiatrists that are experienced in working with young people and are willing to collaborate with the headspace Centres clinical staff and referring General practitioners.
A valid Medical referral from your GP is required to book an appointment
All referrals and appointments are scheduled in consultation with headspace Horsham who are required to liaise with the young person receiving the service. The young person comes into headspace Horsham for the video link with the psychiatrist, who may be located anywhere within Australia.
All Telehealth consultations are Bulk Billed, there are no out of pocket expenses.
I would like help but I am not ready to come in yet. What can I do?
If you are not ready to come into our centre for an appointment, our free and confidential online support may be of benefit to you.
www.eheadspace.com is a free online service for young people where you can talk to a trained professional on anything that is going on for you. This is a really great first step to accessing support if you are not ready to see a counsellor in our centre. eheadspace offers free web chat, email or phone conversations (1800 650 890) to young people and their family between 9am - 1am.
What do I do if I need help in an emergency?
At headspace Horsham, we understand that things can happen for young people that may be distressing. This could include thoughts of wanting to hurt yourself, or thoughts of suicide. If this is going on for you – Phone 000 or attend the nearest emergency department which is located at:
Wimmera Base Hospital
83 Baillie St, Horsham VIC 3400
Open 24 hours
Phone: (03) 5381 9111
Ph: (03) 5362 1300
24 Hour Call Line 1300 661 323
Additional contacts for support
1300 224 636
13 11 14
1800 551 800
When you talk to someone at headspace Horsham, what you say is kept confidential. This means that nothing you say can be passed on to anyone else without your permission. We also won’t tell your parents or carers any information about you accessing our service unless you want us to.
However, there are a couple of exceptions. If we are seriously worried about your safety or the safety of others, we - by law- try to keep everyone safe. This means that we might have to share these concerns with someone else and break this confidentiality to help keep you or others safe.
Do you have support for my family as well as myself?
We sure do! We have lots of resources for families and friends at our centre. We also do family and friends support or counselling if needed and we have great programs such as Tuning into Teens that we offer to parents and carers.
If I’m not connecting with my clinician is it okay if I see someone else?
It sure is. If you are finding that you are not connecting with your clinician, you are more than welcome to see someone else at our centre. You can do this by asking any headspace Horsham worker. There are many options on how this can be done. Our main priority is that you are seeing someone you feel comfortable with and who will be the best person to help support you through your journey. So, don’t be afraid to ask. Please note that transferring to a new clinician may involve wait times, this will depend on the clinician’s current case load.
Why do I need to fill in an iPad when I come to headspace?
Each survey you fill out goes to the clinician you are seeing so that they have an idea of how you have been feeling before seeing you in session. Filling out the survey also helps us with our funding so that we can keep providing FREE services to our community that supports young people.
I cannot make it to my appointment or I do not want to come to my appointment.
That’s okay! We would love it if you could call us on 5381 1543 and let us know in advance! Alternatively email email@example.com or txt 0409 553 450
We can also help you rebook your appointment at the same time.
We are in very high demand for our services,
so we ask for a minimum 24-hour cancellation notice where possible.
NO SHOW or CANCELLATION OF APPOINTMENT AT SHORT NOTICE HAS EFFECT ON:
1. You. Overcoming your presenting difficulties requires commitment to your appointments. Progress simply cannot be made if you do not attend your appointments as scheduled as momentum of headspace services is lost.
2. Other Young People. There are many Young People who are on a waiting list for an earlier appointment, and these Young People are missing out on an earlier appointment they need. With sufficient notice of cancellation, we are able to offer this earlier appointment to them, however without sufficient notice, this is very difficult for us to do.
3. headspace Clinicians. Inadequate notice of change to appointments and non-attendance is disruptive to the clinician’s time who has allocated your appointment time to you to help you achieve your goals.
We do provide appointment reminders via text messages at the time of making your appointment and 2-3 days prior to your appointment.
OTHER REMINDER STRATEGIES:
- somewhere you will see this regularly - on your fridge or bathroom mirror
- In your diary or calendar that you use
- In your phone calendar, and set an alarm reminder for the appointment
- Ensure that your appointment does not conflict with other commitments
Can I bring a support person with me to my appointment?
If you feel more comfortable with a friend, parent or carer in the room, this is okay! Whatever makes you feel comfortable is what we will support.
Is headspace wheelchair accessible?
Yes we are an all abilities access facility, with wheelchair accessible restrooms.
Can we leave feedback? And what about family, friends and carers?
We always love getting feedback from our clients, parents or carers. Both the good and the bad as this is what helps to make our service the best that it can be for young people.
We have feedback forms for compliments and complaints at reception. This can be completed and put in our confidential box at reception. You are also welcome to ask our staff for a feedback form if there aren’t any available to you.
How to make a referral
headspace Horsham has professionally trained staff that are focused on helping young people between the ages of 12 and 25 years to address mental health and wellbeing problems, confidentially and with respect.
All of our services are FREE for young people between the ages of 12 and 25!
How do you access our services?
- You can walk in off the street and make an appointment in person at 77 Hamilton Street, Horsham
- You can call us on (03) 5381 1543 and make an appointment
- You can email us at firstname.lastname@example.org
- You can ask a parent, carer, teacher or the youth service you use to refer you
If you are a young person, family member or friend and you are enquiring about headspace Horsham services for yourself or someone else you do not require a formal referral, simply phone and have a quick chat with one of our staff and they can help you arrange an appointment.
Service Provider and School Counsellor Referrals
Once completed, please forward your referral, with any accompanying documentation, to headspace Horsham via Post or Email as per details on the attached form.
headspace staff may ask you to fill out a 'consent and rights and responsibilities' form. Staff will provide you with this form in centre based appointments, if you are having appointments via telehealth then staff may direct you to the below link to download and complete this form.
What free services are at headspace Horsham?
- Intake and Assessment workers to help you make a plan to find the right people and help you in your situation
- General counselling
- Drug and alcohol counselling
- Sexual Assault counselling
- Social Worker
- Youth Worker
- Employment advice
- Heaps of info and someone to talk to
- Youth Reference Group
- Social and self-care groups
What does confidentiality mean for you at headspace?
In Australia, laws protect clients' rights to have the information they share with doctors and others who provide health services kept private. These laws mean that what you tell people during a health care appointment must remain private between you and that person or service, except in particular situations.
There may be times when the person you are seeing at headspace is required by law to share information about you with another organisation, your parents or carers, or in some specific situations, court or the police. This may happen if the staff member thinks you or another person is at risk physically or mentally. If you are under 16 and someone is hurting you, we are required by law to make a report to the Police or Child Protection Services.
Whenever possible, a headspace staff member will talk to you first to explain the reason and need for any disclosure of your personal information. However, confidentiality is your right in almost all circumstances. If you aren't sure, just ask the staff member about your confidentiality before you talk to them. We will always do our best to give you a straight answer.
headspace Horsham Telehealth Service
headspace Horsham Telehealth Service
This tab is for those who have completed a referral, and arranged an appointment through headspace Horsham.
Think of this as a waiting area - get yourself a glass of water (if you'd like), find yourself in a private space, and settle in. There are just two steps ahead.
1. We ask that everyone that connects with headspace completes a survey before each session.
Follow the below link to fill out your survey, ideally within half an hour of your appointment.
Come back to this page once you're finished. (Right click and open in new tab)
2. Next up, we're going to connect you with the headspace Horsham virtual waiting room.
Click on the link below, follow the prompts to enter the virtual waiting room. Remember to use the Chrome browser.
We'll be with you shortly.
Contact us on (03) 5381 1543 if you have any questions.
headspace National Telehealth Psychiatry
National Telehealth Service enables young people to access diagnostic assessment and management advice through a MBS bulk-billed Telehealth consultation with a psychiatrist using video conferencing. This includes a wide range of psychiatrists that are experienced in working with young people and are willing to collaborate with our clinical staff and referring General practitioners.
A valid Medical referral from your GP is required to book an appointment All referrals & appointments are scheduled in consultation with headspace Horsham. We are required to liaise with you and if you wish your parent/carer.
You come into our centre for the video link with the psychiatrist, who can be located anywhere within Australia. All telehealth consultations are Bulk Billed, so you do need a valid Medicare card, there are no out of pocket expenses.
What is Medicare?
Medicare allows you to access free or subsidised treatments from doctors, specialist, dentist, optometrists and other allied health professionals along with in hospital treatments as a public patient (medicare) in a public hospital and private patients in a public or private hospital. For more information visit www.humanservices.gov.au/individuals/medicare
Don't know your Medicare number?
talk to your parent/carer or
talk to one of our staff to see how we can help you
Don't have a Medicare number?
talk to your parent/carer or
talk to one our staff to see how we can help or