Our Staff

headspace Gladstone is staffed by a dedicated team of health professionals who are passionate about making sure the support we provide is youth friendly. Our headspace team consists of core staff, the Youth Reference Group, consortium members, and private practitioners.  

Centre Manager

Kerry

Clinical Lead

Nickie

Youth and Community Engagement 

Ebony

Administration 

Tanya & Renee

Care Coordinators

Mick & Kiara

Mental Health Clinicians

Stephannie & Effy & Ananya

Early and Brief Intervention Clinician

Charlotte

Early Careers Graduate

  Consortium Partners

•  Roseberry QLD (Lead Agency) 
• Gladstone Mindcare
•  Lives Lived Well
• Gladstone Women's Health Services
• Gladstone Region engaging in action Together (GRT) 
• Gladstone Regional Council
• Central Queensland Hospital and Health Service
• Country to Coast Queensland
• Better Connect
• Department of Education Queensland
• Toolooa State High School
• Gladstone State High School
• Calliope State High School
• Tannum Sands State High School

headspace Gladstone is NOT a CRISIS service

If you or your young person requires immediate support, contact:

• 000 or visit the emergency department
• Lifeline 13 11 14
• Kids Helpline 1800 55 1800
• eheadspace 1800 650 890 or eheadspace.org.au
• Suicide Call Back Service 1300 659 467
• Mental Health Support 1300 642 255 

How do I make an appointment?

If you are a young person aged 12-25 enquiring about headspace Gladstone services for yourself, you do not require a referral, simply give us a call on 07 4903 1921 to make an appointment, or drop in and have a chat to one of our Reception staff.

If you are a friend, family member or carer, you can phone to book an appointment on behalf of a young person but we do request that you discuss this with the young person first to make sure they are happy to come along.

We have a "no wrong door" policy where no young person is turned away without connection to appropriate internal or external services in their local community. 

Are you wanting to refer a young person?

If you are a School Guidance Officer, Teacher, Service Provider, or work in a Government Department, you can send the referral on behalf of the young person via email to info@headspacegladstone.com.au with the young persons consent. 

Please click here for our referral form

If you are a GP, you do not need to fill in our referral form.

If you can prepare a Mental Health Care Plan (if indicated) and attach a brief referral letter addressed to us, that would be most appreciated.

After a young person attends we will let you know if the Mental Health Care Plan will be used.

You can also fax referrals to us on (07) 4803 9100.

If you are waiting for a call or an appointment, please check out some of the community resources below:

Helplines:

eheadspace - 1800 650 890 - Free confidential, over the phone or online counselling service provided by headspace that helps young people who don't feel ready to attend a headspace centre or who prefer to talk about their problems to a clinician via phone call or online support. 

Kids Helpline - 1800 551 800 - Free, confidential counselling service available any time of the day or night by phone or webchat for young people 5-25 years. 

Beyond Blue - 1300 224 636 - Free online support. Call or chat online with a counsellor at any time. Support Service is available 24/7. 

Online Forums:

Beyond Blue - The Beyond Blue forums are a supportive place to connect with people who are going through similar experiences to you. You can read other people's stories, ask for advice or share your own experience. https://forums.beyondblue.org.au/ 

Reach Out - ReachOut Forums is a supportive, save and anonymous space where people care about what's happening for you, because they've been there too. There are supports available for young people, parents and carers and schools. https://au.reachout.com/#young-people

Websites:

eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. 1800 650 890 or at Online & Phone Support.

Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au

ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com

Medicare Mental Health - Wherever you are on your mental health journey, Medicare Mental Health is here to help you find the information, resources, and services that most suit your needs. https://www.medicarementalhealth.gov.au/   

Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org

The Brave Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/

Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision

Act, Belong, Commit - An online campaign and app encouraging people to promote their own mental wellbeing by being active, connecting with others and creating purpose in their life. https://www.actbelongcommit.org.au/ 

Blogs:

Personal Best - Find information, stories, tips and strategies to inspire you to achieve your all-round personal best.https://www.beyondblue.org.au/personal-best 

Apps:

BeyondNow App -  This is a safely planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning

Smiling Minds - A website and app teaching Mindfulness Meditation to young people (7-22 years), and adults https://apps.apple.com/au/app/smiling-mind/id560442518

Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8

For more tools and apps click here

Parking

Short term parking is available in front of Mindcare, and Gladstone Regional Art Gallery and Museum  Goondoon Street - we are located on Level 1 of the Mindcare building - follow the signage on the door and up the stairs into headspace reception or under the building around the back to the car park for ramp access. 

Other parking options are available behind our complex, entering off Goondoon St. If parking behind the complex, just walk up the ramp and then follow the signage through the headspace doors into reception.

Transport via Bus:

How do I get to headspace?

If you need transport to and from your appointment, transport from CDC Bus Service can get you here.

Students from Gladstone State High School

If you need to get to us before and after school:

You can hop on Bus 500S at school and stay on until you reach Goondoon Street. Ask the driver to let you off near Queens Hotel.

You will need to walk down the hill along Goondoon Street to the Gladstone Mindcare building. Find the headspace door, go up the stairs to Level 1, or go around the back of the complex and up the ramp for all accessibility access, go through the headspace door into reception.

Bus 500S leaves school grounds at 8:03am, 8:09am, 8:48am and then after school at 3:10pm  

If you need to get to us during school hours:

Unfortunately, the buses don’t run past Gladstone State High School during the school day, the nearest stop is West State School.

From school you can walk up Boles Street and then down to West State School, crossing at the lights. You can hop on Bus 500 and ask the driver to let you off near Queens Hotel.

You will need to walk down the hill along Goondoon Street to the Gladstone Mindcare building. Find the headspace door, go up the stairs to Level 1, or go around the back of the complex and up the ramp for all accessibility access, go through the headspace door into reception.

Bus 500 leaves West State School at 9:09am, 11:09am and 1:09pm

Getting back to school:

If your appointment was during the school day: you can catch Bus 501 back to West State School from Gladstone City (Valley) at Gladstone Square Shopping Centre at 10:34am, 12:34pm and 2:34pm. Once you get to West State School you will have to walk up Boles Street hill back to school.

If your appointment finishes around the time school finishes, you can catch Bus 501S back to Gladstone State High School from Gladstone City (Valley) at Gladstone Square Shopping Centre. The bus leaves at 3:28pm and 3:35pm and should arrive back at the school in approximately 5 minutes.

Students from Toolooa State High School

If you need to get to us before school:

You can hop on Bus 501S at school and stay on until you reach Goondoon St. Ask the driver to let you off near Queens Hotel.

You will need to walk down the hill along Goondoon St to the Gladstone Mindcare building. Find the headspace door, go up the stairs to Level 1, or go around the back of the complex and up the ramp for all accessibility access, go through the headspace door into reception.

Bus 501S leave school grounds at 7:54am and 8:14am before school, and 3:05pm and 3:12pm after school.

If you need to get to us during school hours:

Unfortunately, the buses don’t run past the Toolooa State High School during the school day, the nearest bus stop is on Sigg St just around the corner. You can walk across the crossing onto Phillip St, then down the round-a-bout and onto French St. The first street on your left is Sigg St, and Bus 501 will arrive at the bus station and take you to Goondoon St where you can ask the driver to let you off near Queens Hotel.

You will need to walk down the hill along Goondoon St to the Gladstone Mindcare building. Find the headspace door, go up the stairs to Level 1, or go around the back of the complex and up the ramp for all accessibility access, go through the headspace door into reception.

Bus 501 leaves Sigg St at around 10:15am, 12:15pm, and 2:15pm.

Getting back to school:

If your appointment was during the day: Bus 500 leaves Gladstone City (Valley) Shopping Centre at 9:22am, 11:22am, 1:22pm and stops across the road from Toolooa State High School on Phillip St approximately 25 minutes late. All you have to do is walk back over the school crossing to school.

If your appointment finishes around the time school finishes: Bus 500S leaves Gladstone City (Valley) Shopping Centre at 3:15pm and arrives back at Toolooa State High School at 3:40pm.

Students from Chanel College

If you need to get to us before and after school:

You can hop on a variety of buses at Stockland Shopping Centre depending on your appointment time.

All of the below buses leave from Stockland Shopping Centre. Ask the driver to let you off near Queens Hotel.

You will need to walk down the hill along Goondoon St to the Gladstone Mindcare building. Find the headspace door, go up the stairs to Level 1, or go around the back of the complex and up the ramp for all accessibility access, go through the headspace door into reception.

Departure times from Stockland Shopping Centre before school and during the day:

Bus 500: 9:00am, 11:00am, 1:00pm

Bus 500S: 7:51am, 7:57am, 8:36am 

Bus 501: 10:00am, 12:00pm, 2:00pm

Bus 501S: 7:50pm, 8:00am, 8:26am

Departure times from Stockland Shopping Centre after school:

Bus 500S: 3:00pm

Bus 501S: 2:58pm

How do I get back to school?

When you’re finished with us and want to head back to school, all you need to do is make your way to the Gladstone City (Valley) Shopping Centre and wait for the following buses:

Bus 500: 9:22am, 11:22am, 1:22pm

Bus 500S: 3:17pm, 3:22pm

Bus 501: 10:34am, 12:34pm, 2:34pm

Bus 501S: 3:00pm, 3:28pm, 3:35pm 

These buses will take you back to Stockland Shopping Centre, then you can make your way back to school.

Students from Tannum Sands State High School

Unfortunately, there are no buses that leave directly from Tannum Sands State High School, however, there are buses that leave from Latrobe St throughout the day. You can walk up the street from school and turn left into Cremorne Dr, then left again into Latrobe St. Bus 550 stops here which will take you all the way into town to the Stockland Shopping Centre.

Bus 550 leaves Latrobe St at 7:00am, 8:00am, 8:50am and 12:00pm and will arrive at Stockland Shopping Centre approximately 50 minutes later.

Bus 500S leaves Stockland at 7:51am / 7:57am / 8:36am OR Bus 501S leaves Stockland at 8:00am if you caught the 7:00am bus.

Bus 500 leaves Stockland at 9:00am if you caught the 8:00am bus.

Bus 500 leaves Stockland at 10:00am if you caught the 8:50am bus.

Bus 500 leaves Stockland at 1:00pm if you caught the 12pm bus.

All of these buses will go to Gladstone City (Valley) Shopping Centre. Then just walk up Goondoon St past Fresh Fix and Lincraft, towards the Gladstone Mindcare building. Find the headspace door, go up the stairs to Level 1, or go around the back of the complex and up the ramp for all accessibility access, go through the headspace door into reception.

It doesn’t matter who you are or where you live, headspace work and study is tailored 1-on-1 support and advice on everything from study and education options to job hunting. Headspace Work and Study Online supports you to develop the skills and confidence to reach your work or study goals. Support is available for approximately three months, depending on your needs. It’s all online – headspace Work and Study Online use webchat, video chat, or phone call – so you can access support however you’re comfortable and it’s totally free!

We can help you:

• Identify your strengths
• Learn about yourself and what career you might like to pursue 
• Decide on goals that work for you and the steps to take to reach them
• Build your capacity to take on new challenges like a new job 
• Write job applications, resumes or course entry forms 
• Prepare for job interviews 
• Accessing support funding and services (NDIS, HECS, Centrelink) 
• Understand your workplace rights 
• Balance your mental health and wellbeing with work or study. 

If you want more information about our headspace Work and Study Online program, click here

Online Support 

headspace Work & Study Online Support provides tailored 1-on-1 online support with a work and study specialist, accessible from anywhere in Australia. Connect via video calls, webchat or phone. Available for 15 - 25 year olds 

Book appointment here 

Online Career Mentoring 

Kick-start your career through online mentorship with an experienced working professional. They'll share career insights to support your professional journey. Connect 1-on-1 through video call. Available for 18 - 25 year olds. 

Book appointment here 

headspace Gladstone is committed to providing the best possible service to young people, their family and friends. We welcome and value your feedback so we can improve the services we provide.

Give us feedback directly:

• Online Feedback Form (this is the best way to ensure we get your feedback)
• Call: (07) 4903 1921
• Email: info@headspacegladstone.com.au with the email subject "Feedback" 
• Via the feedback box in the centre

Contact our Lead Agency:

Compliments, Complaints and Feedback can also go through our Roseberry Qld (Lead Agency) here

Family and Friends can also provide feedback to headspace National:

Family & Friends Satisfaction Survey

Thank you - we appreciate the thought and time that goes into providing all kinds of feedback.

It can be challenging deciding what to do next after school finishes. You've been at school for 10+ years and now it's time to take a step into the next stage of your life. If you didn't get the results you wanted and/or are confused about what to do next, you're not alone - this is a common feeling for lots of people. Below are a few different options to consider: 

1. TAFE and UNI - Alternative Pathways 

The traditional pathway from Year 12 to university is not the only way. Most TAFEs and Unis offer an alternative way to get into the course you want. You can potentially start at a certificate level and move all the way to postgraduate study. 

There are many options and each TAFE/Uni have different pathway offerings so ensure you check their websites for pathway requirements. 

Useful link:

• Course Seeker - a tool to easily search and compare thousands of courses from different institutions across Australia 

2. Apprenticeships 

Apprenticeships allow you to earn money while you learn a trade and work towards an accredited qualification. They can be full-time, part-time or school based, and are available to anyone of working age. 

Apprenticeships are usually for 3-4 years

Useful Links: 

• Australian Apprenticeships Pathways - A range of tools & resources to assist students researching apprenticeships & traineeship career pathways. 
• Apprenticeships Support - Find out more about apprenticeships and search opportunities. 

3. Traineeships 

Traineeships are similar to apprenticeships however they provide on the job training in a wide range of occupations. Organisations usually list traineeships on their careers' page or via job search platforms like SEEK. 

4. Volunteer

Volunteering can be a great way to gain real-world experience, meet new people, give you a sense of purpose, and get a foot in the door. If you're curious about a particular industry or interested in an organisation, volunteering helps you build transferrable skills and give you industry experience. 

Useful Links:

• SEEK Volunteer - Australia's largest source of volunteer opportunities 
• Australia Volunteers - Search volunteer opportunities in Australia and abroad. 

5. Take a Gap Year 

A gap year is a year off academic study and is usually (not always) taken after you finish secondary school and before you start TAFE, Uni, or work. It's a way to stop, pause, reflect and take time to think about your study and work journey so far and what to do next. It can also be a great way to try something totally different, meet new people, experience a new culture and develop some independence. During your gap year, you have the option to travel, volunteer or work. 

Useful Link

• Year 13 - have a good list of gap year providers

If you're still unsure what's next, don't know where to start with looking for a job or how to work out what you might want to study, headspace Work and Study can help! 

Alternatively contact our centre for support on (07) 4903 1921

did you know that in addition to providing services within our centre, headspace Gladstone can also attend events to engage the community and provide education on mental health and wellbeing as well as the services headspace offer? And the best part ... it's FREE!

Building positive relationships with local schools, TAFE, University, community groups, sporting groups, and organisations is important to us. Our headspace Gladstone team love getting out and about in the community, delivering education and attending events. 

If you have a festival or community event that you want headspace to attend, please email us at awareness@headspacegladstone.com.au 

Alternatively you can contact our Community Engagement Officer - Ebony on (07) 4903 1921.

Please be mindful that we require a minimum of 2 weeks notice and may not always be able to attend your event.

headspace Gladstone is committed to providing family inclusive services to young people and their family and friends. 

We know that family and friends often encourage the young person to seek help and play a significant role in supporting change. Family and friends are also often the first to notice a change in a young person's emotions or behaviour. 

You can read through our Family and Friends Welcome Pack here. 

There are plenty of resources available to support you and your young person through this journey. check out the resources below!

• By their side

• Self-care for family & friends

• headspace Fact Sheets 

• i'm supporting a young person

Partners in Parenting 

headspace, in partnership with Monash University is offering an evidence-based online parenting program designed to help parents and carers build skills and confidence in supporting their high school-aged young people's mental health and wellbeing. 

Partners in Parenting also covers more common parenting challenges, such as communication, managing strong emotions, boundaries, conflicts and staying involved in your young person's life while they navigate their independence. 

This program includes 

• 10 online modules explore
• Complete these modules in any order and at your own pace
• Each module will only take around 15-25 minutes to complete 
• Optional reflection questions which can help to recommend specific modules for you

click here for more information. 

Friends and Family Reference Group

We are taking enquiries for our Friends and Family Reference Group. Our Friends and Family Reference Group is made up of diverse members who have lived experiences of supporting a young person through mental health services. The group provides strategic direction and advice to the headspace Gladstone service. This includes discussions on youth mental health and wellbeing related topics, improvements to the service and innovating on family and friends' engagements with the service. 

To find out more information or express your interest in our Family and Friends Reference Group, get in touch with our Youth Community Engagement Officer, Ebony on (07) 4903 1921 or email awareness@headspacegladstone.com.au

Our Rainbow Pack is made up of a stack of useful resources we've found from different groups and organisations to support LGBTQIA+ young people. 

It includes:

• Information on pronouns, navigating relationships, sexuality and more. 
• Stories from other LGBTQIA+ young people. 
• Info on where to go to get more information and support online or in person. 

The aim of this pack is to help you and your loved ones along young journey no matter what point you are at. 

Most importantly, we want you to know that headspace Gladstone is a safe place and we want to support you. Call us on 4903 1921 if you would like to speak to someone. We're here to help. 

Resources:

• Trans 101: Gender Identity Crash Course (from YGender and Minus18)
• What is gender identity (headspace)
• Understanding sexuality and sexual identity (headspace)
• What are pronouns and why are they important? (Minus18)
• qheadspace (headspace)

For more resources check out:

• Minus18 - Youth focused education, language guides and excellent parent resources
• Twenty10 - has articles for you to access and hear other people's stories. 
• ReachOut- has articles for you to access and hear other people's stories. 
• QLife - Anonymous LGBTQIA+ peer support (phone and webchat from 3pm to 9pm every day) and has a variety of resources and services available for you to access nationally as well as specific services available in each state and territory. 
• LGBTIQA+ Inclusive Language Guide 
• Gayawur Rainbow: Affirming care for LGBTI Well Beings
• Many Genders One Voice: Advocacy organisation providing education and resources around gender diversity and safe binding practices.
• Rainbow on the Reef: join the Facebook page for community connection.

Resources for Friends and Family:

• Families Like Mine (Beyond Blue)
• How to support someone coming out (Minus18)
• Understanding gender identity - for family and friends (headspace)
• Understanding sexuality and sexual identity - for family and friends (headspace)
• Rainbow Families: Support for LGBTQ+ parents, carers and extended families. Includes a moderated Facebook community and resources that can help when wider family dynamics become tricky. 
• Transcend Australia: Peer-led parent support network for families of transgender, gender diverse and non binary young people. Family support through Transcend Australia can be found here.
• PFLAG Australia: PFLAG+ groups support parents, guardians, carers and friends of the LGBTQIA+ community across Australia.  

Privacy and Confidentiality

Confidentiality policies can be confusing but it is also really important in developing a professional relationship with young people and this will be discussed early on during the your first appointment.

We work at your pace and involve you in all decision making. We will talk about this with you and keep you informed at all times. What you tell us won't be shared with anyone else unless you say so, or if duty of care applies (see below).

Your Safety Comes First

You have the right to feel safe, respected, and listened to. We follow the Queensland Child Safe Standards, which means:

• We take your safety seriously
• We listen to your views and include you in decisions
• We act quickly if we are worried about your safety

Your Privacy

What you tell us is private, and we will protect your information. We will:

• Explain things in a way that makes sense to you
• Ask for your permission before sharing information (when we can)
• Keep your information safe and secure

When we must share information

Sometimes we must share information to keep you or others safe. This is part of our legal responsibility. We must act if:

• You are being hurt, abused, or neglected
• We believe you are not safe
• You might hurt yourself or someone else
• The law or a court tells us we must share information

This is called mandatory reporting and duty of care. If we need to share information, we will:

• Try to talk to you about it first
• Explain what will happen next
• Support you through the process

Working with other people

Sometimes we work with other services (like schools, doctors, or support workers) to help keep you safe and supported.

• We will involve you in these decisions
• We will ask your permission where possible

How we use your information

We collect information about you so we can:

• Support your care and wellbeing
• Work with you to plan the best support
• Improve our services

Sometimes, we use information (without your name) for reports and to help improve services across Australia. You can:

• Ask to see your information
• Ask us to fix anything that is wrong
• Change your mind about consent at any time

Keeping your information safe

We keep notes so we can support you properly.

• Your information is stored securely
• Only authorised workers can access it
• We follow privacy laws and child safety rules

Your Choice (Consent)

Getting support is your choice. We will:

• Give you clear information so you can decide
• Respect your decisions
• Answer your questions

If you are under 16:

• A parent or guardian will usually give permission
• In some situations, you may be able to consent on your own

If you are 16 or older:

• You can usually decide for yourself
• We will support you to involve others if you choose

Your Voice Matters

Under the Child Safe Standards, you have the right to:

• Speak up and be heard
• Ask questions
• Feel safe to share concerns or complaints

We will listen and take you seriously.

Need help or feel unsafe?

Tell a worker you trust. We are here to help keep you safe.

Is there a cost to access headspace Gladstone?

No, there is no fee associated with accessing any of our services at headspace Gladstone. 

One of the support pathways is through our Private Practitioners. This team may include: Psychologists and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care Plan (MHCP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Care Coordinator that you will be linked in with will help support you through this process.

Do I need a referral or Mental Health Care Plan? Can anyone refer to headspace?

No, anyone can get the referral process started for the young person. However, it is up to the young person if they wish to engage with our service.

What is the age group for accessing headspace services?

Our age group is 12 - 25 years

Where are you located?

We are located at Level 1, 147 Goondoon Street Gladstone - just upstairs in the Mindcare building opposite the Gladstone Regional Art Gallery and Museum. 

To access from Goondoon Street, walk through the headspace doors, up the stairs and through the next headspace door into reception.

To access from our back car park off Goondoon St, use the all accessibility ramp access to get to the headspace door and go through to reception. 

For wheelchair access we recommend access from the car park behind our centre off Goondoon Street.

 Can I choose to see only a female or male clinician?

Yes - when you talk with a headspace worker, it’s important that you feel safe and comfortable. Some people prefer to seek support from someone of the same gender, or someone who understands their cultural background. We’ll do our best to make sure this happens.

Can I choose to switch Clinicians?

Yes, everyone works differently so it's about finding the right "fit". If you don't feel like you are making a connection with the Clinician you are seeing, please let us know and we can look at other Clinicians that will be better suited. You can either speak to your Clinician if you are comfortable or speak to your Care Coordinator or one of our Admin staff.

Do I need a Medicare Card?

You don't necessarily need a Medicare Card as there are different support pathways at headspace Gladstone. Some services such as GP or seeing a Private Practitioner under a Mental Health Care Plan require this. Your Care Coordinator will let you know if this is required for your support.

Is my information confidential? 

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.

• If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
• If we believe that a young person is at risk of, or has been seriously harmed by others, then we must contact the appropriate services.
• If information is subpoenaed for a legal purpose

This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

How can headspace help me?

headspace can help if you: 

• Are feeling down, stressed or can’t stop worrying
• Don’t feel like yourself anymore
• Can’t deal with school/uni/ work or are finding it difficult to concentrate
• Are feeling sick or worried about your health
• Have questions about, or want to cut down on alcohol or other drug use
• Want to talk about sexuality, gender identity or relationships
• Are having difficulties with your family or friends
• Have sexual health issues or want information about contraception
• Are being bullied, hurt or harassed
• Are worried about work or study or if you’re having money trouble
• Need someone to talk to
• Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.

What if I'm not ready for a face-to-face appointment?

The first step is making contact with headspace either by phoning, emailing, or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Care Coordinators. The Care Coordinators will then make contact with you. If you're not ready for a face-to-face appointment, eheadspace may be a good place to access support. Our Care Coordinators can discuss this with you.

What are the wait times like?

At headspace Gladstone, we don't have a waitlist to get started. Once you reach out, we'll connect you with support as soon as possible. 

What happens when I go to headspace?

At your first appointment, we'll ask you to:

• Complete a registration form
• Complete a brief survey on an iPad (called a hAPI)
• See a headspace worker for a first appointment (usually about 60 minutes)
• Read through and sign a consent form
• Together we figure out what you want help and make a plan to help you get there

After that first appointment, what happens next depends on what you want and your plan. (You can make changes to your plan at any time).

Some people get what they need after just one appointment. 

Other people want further support. This could include:

• More appointments with a Mental Health Clinician or Private Practitioner at headspace Gladstone
• Access to a GP and/or nurse for physical and mental health challenges 
• Work and study support
• Alcohol and other drugs support 
• Participating in headspace workshops and groups
• Linking you to other organisations in the community that can help you with your goals

A Medicare card lets people get a range of medical services and prescriptions at a lower cost, and free care as a public patient in a public hospital.

To access some of the services at headspace Gladstone at no cost, a Medicare card may be required.

To apply for a Medicare card, go to the Services Australia website. Find out eligibility.

Did you know you can get you own Medicare card from the age of 15? For more information on this click here

If you have any questions about this process or would like further information please contact our friendly headspace Gladstone staff and they will be able to assist you further. 

For useful information on how to stay safe online check out the eSafety website. They have a host of resources for young people, and parents.

headspace Application Platform Interface (hAPI)

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation. The personal information will be recorded in a secure headspace database called headspace Application Platform Interface or hAPI. Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI  Survey on an iPad. These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people. These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals. Client's names will be removed and combined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  

If you have any questions regarding the hAPI Survey, please ask our friendly staff.