As part of the Individual Placement and Support (IPS) program, young people can access a variety of supports including job training, job search, navigating community support services and Centrelink. Overall, the IPS program assists young people in education and/or employment opportunities within the community. 

To be eligible to participate in the IPS program, young people must:

• be a young person living with mental illness aged up to 25*
• be an eligible client of Ashfield headspace
• have employment, education or training goals and be facing barriers to achieving these goals, and
• be willing to participate with Vocational Specialists and other supporting staff members.

* Note: To be eligible for the IPS program, a diagnosis of a mental illness is not a pre-requisite for this program. Eligibility is based off the desire of finding either employment or education from the young person. 

headspace Ashfield is located on Liverpool Road in Ashfield. There are two connecting buildings: Ashfield Mall and Inner West Council Ashfield Service Centre. There is a wheelchair accessible ramp, tactile tiles and an automatic door at the entrance to headspace Ashfield.

Trains

Ashfield Station is 300 metres from the centre and wheelchair accessible. From the station, proceed along Hercules Street to the intersection of Liverpool Road.

For more information, please visit Transport NSW Accessibility Information and Ashfield Station Accessibility.

Buses

There are bus stops on Liverpool Road and Brown Street near Ashfield (160 metres away). The closest bus stops on Liverpool Road are heading East: directly across the road 10 metres from the centre near Fox's Lane (cross the road at the traffic lights near Hercules Street), or heading West: 100 metres down the road from the centre near Knox Street.

For more information, please visit Transport NSW Accessibility Information.

Car parks

Accessible car spaces for the public are located at Ashfield Mall via Holden Street, Knox Street or Norton Street.

headspace Ashfield encourages people who have feedback, suggestions or complaints about our services to raise them with us. Your feedback helps us to understand where we are doing well, and where we can improve. 

Who can provide feedback or make a complaint?

Anyone, including young people, their families and friends and the broader community can provide feedback or submit a complaint. 

How can I provide feedback or make a complaint?

You can provide feedback or make a complaint by: Speaking to (or emailing) a headspace employee directly. 

Completing the Feedback & Complaints form

Phoning us on 1300 726 372.

Writing a letter to the CEO (The address is 15 Twin Rd, North Ryde NSW 2113).

I need help to provide feedback / make a complaint 

We can help you to submit feedback or make a complaint at any New Horizons office. Alternatively, you may wish to ask a family member or friend to help you submit your feedback / complaint.

Contact an advocacy service to help you make a complaint (See below for more information). 

Access the Translating and Interpreting Service for assistance. 

We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.

Will my service and supports be affected if I make a complaint?  

If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem. If you don’t want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:  

Office of the Australian Information Commissioner (P) 1300 363 992   

Investigates complaints about the quality of services and supports provided by

NDIS Providers Online Complaints Form

NSW Ombudsman - Making a complaint

Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people please

Phone 1800 035 544 

NIDS Complaints Commissioner Online Complaints Form

Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you.  

Is there anyone else I can complain to about New Horizons services? 

New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services. 

What will New Horizons use my feedback / complaint for? 

New Horizons views complaints to help improve our services and will ensure that your service and support are not negatively impacted in any way.  

Is my feedback / complaint private? 

We will keep your complaint confidential and only involve those parties who need to provide input into the complaint investigation process. You may also make complaints anonymously if desired.  

Will my service and supports be affected if I make a complaint? 

New Horizons views complaints as a means to help improve our services and will ensure that your service and support are not negatively impacted in any way.  

What will New Horizons use my feedback / complaint for? 

If you have made a complaint or provided feedback, we will use the information you have provided to investigate what went wrong and fix the problem.  

New Horizons is also committed to continually improving the quality of its services. Feedback and complaint information will be reviewed regularly to help inform how we improve our services.  

Is there anyone else I can complain to about New Horizons services? 

If you do not want to provide your complaint directly to us, you may also submit complaints about our services to external complaints bodies, including:  

Office of the Australian Information Commissioner 

Investigates complaints about the handling of your personal information by Australian government agencies and private sector organisations covered by the Privacy Act 1988 (Privacy Act). Please note, this agency will request that your first raise your matter with us so that we can attempt to resolve the issue for you. 

(P) 1300 363 992 

Online Complaints Form

NIDS Complaints Commissioner 

Investigates complaints about the quality of services and supports provided by NDIS Providers 

(P) 1800 035 544 

Online Complaint Form

NSW Ombudsman 

Deals with complaints about non-NDIS, NSW Disability services, supported accommodation services, home and community care services, child protection services, and out-of-home care services for children and young people 

Making a complaint

FEEDBACK, SUGGESTIONS AND COMPLAINT FORM

Please note: headspace Ashfield does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

Young people

If you are a young person and wish to refer yourself to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss your options.

Carers, family and friends

If you are the carer, family member or friend of a young person and wish to refer them to headspace Ashfield, you are welcome to call us on (02) 9193 8000 during our business hours to discuss their options.

Service providers

If you are a health professional or service provider and wish to refer a young person to headspace Ashfield, please complete our Service Provider Referral Form. Prior to completing the aforementioned form, please ensure that you have obtained the young person's consent, thereafter providing as much information as possible so that headspace Ashfield's Intake Workers can determine the suitability and the most appropriate treatment options for the young person. headspace Ashfield will contact the young person and inform you thereafter of the outcome of your referral with us.

The completed Service Provider Referral Form can be emailed to headspaceintake@newhorizons.net.au or faxed to "Intake" on (02) 9193 8089.

Please note: headspace Ashfield is not a crisis or emergency service. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

eheadspace

• eheadspace provides young people, their carers, family and friends with free online and phone counselling and support.

Kids Helpline

• Kids Helpline (kidshelpline.com.au) provides kids, teenagers and young adults with free online and phone counselling.  Available 24 hours a day, 7 days a week.

Lifeline Australia

• Lifeline Australia (lifeline.org.au) provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services. Available 24/7.

MensLine Australia

• MensLine Australia (mensline.org.au) is a telephone and online counselling service for men with family and relationship concerns. Available 24/7.

Parent Line NSW

• Parent Line NSW (parentline.org.au) provides parents with free online and phone counselling. Available on weekdays 9am-9pm and weekends 4-9pm.

Relationships Australia NSW

• Relationships Australia NSW (relationshipsnsw.org.au) helps individuals, families and communities improve their relationships and overall wellbeing.

Smiling Mind

• Smiling Mind (smilingmind.com.au) is a web and app-based meditation guide.

1800RESPECT

• 1800RESPECT (1800respect.org.au) is a national sexual assault, domestic and family violence counselling and information referral service. Available 24 hours a day, every day of the year. 

headspace Ashfield offers presentations and workshops to schools and local community services who work with young people throughout the Inner West in Sydney.

Our presentations are designed for young people aged between 12-25 years (tailored for the specific age of the group).  Our presentations are aimed to promote positive mental health and improve overall health and encourage early help seeking amongst young people.

To request a presentation at your school or service please complete the Presentation Request Form.

Please also feel free to contact Lexi Carroll, Community Engagement Coordinator, acarroll@newhorizons.org.au