headspace
Parramatta

hParra team photo

Hours

  • Monday: 9:00am - 6:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 4:00pm
  • Saturday: Closed
  • Sunday: Closed

About

headspace Parramatta provides mental health support, services and information to young people, aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as work and study support.

If you are 12-25 years old, you can connect with us to arrange support. If you are 15 years old or younger, we need consent from a parent/carer/responsible adult to proceed with engaging you at headspace Parramatta. To start the process to book an appointment, simply call our office, email us or fill out our online intake form and we will get in touch to provide some information on headspace services. A formal appointment is required for mental health support at headspace Parramatta – we are not able to provide spontaneous walk-in support. We have availability for in-person intake sessions –give our office a call to book a time to attend in-person.

Bookings are required for appointments after 5pm on weekdays.

Hours

  • Monday: 9:00am - 6:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 4:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Parramatta is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Sydney PHN (Wentwest Ltd).

Services

Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.

If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).

Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Parramatta

Employer: Flourish Australia

Join an industry-leading provider in youth mental health and provide high-level clinical services to young people in your local community!

Exciting new opportunity for an Allied Health Clinician to join our headspace services in Parramatta!

The position available is:

  • Part-time (30hrs/fortnight) until 30 June 2024

  • Suitable for an experienced Mental Health Nurse, Registered Psychologist, or Mental Health Social Worker

  • Based in Parramatta

  • Attractive remuneration package starting from $99,500p.a. (pro-rata & commensurate with experience) + 11% Super + Salary Packaging!

About the Opportunity

As an Allied Health Clinician with headspace, you will provide evidence-based assessment to inform individual formulation and care plans. You will work collaboratively with young people and their families to develop individual recovery plans that are person centred and committed to achieving individual therapeutic goals. 

We are seeking a highly motivated and organised person to facilitate excellence in integrated holistic health care, with the goal of improving outcomes for people accessing the service and the wider community. 

On a day-to-day basis, you will: 

  • Deliver evidence-based interventions in line with the Medicare Better Access model within therapeutic context.
  • Manage clinical risk in collaboration with the team including undertaking risk assessments and developing collaborative wellbeing plans to support young people.
  • Reporting directly to the Clinical and Operations Manager, you will participate in clinical decisions about treatment planning, assessment, risk management and working with other stakeholders and services. 
  • Report on individual progress with young people during case discussions/ team meetings and also formally using relevant headspace data systems.
  • Write professional reports and maintain progress notes on an ongoing bases using electronic databases.
  • Actively assist in progressing the growth and development of the service, in line with the Strategic Plan and client demand.

For further information on the Allied Health Clinician role, please read the Position Description.

Please note - Successful candidates must maintain a Class C drivers license and proof of comprehensive insurance must be provided when required. You may be directed to use your private motor vehicle in the course of performing your duties when an organisational pool motor vehicle is unavailable. You will receive the Travelling Transport and Fares Allowance when using your private vehicle for work related purposes.

About headspace and Flourish Australia

One in four young people have experienced a mental health issue in the past 12 months – a higher prevalence than all other age groups. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. This covers four core areas: mental health, physical health, work and study support and alcohol and other drug services. More information about headspace can be found at: www.headspace.org.au 

Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health issue. This includes help with finding a home that is safe and secure, assistance with training and getting a job, or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.

Our positions are open to all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Islander backgrounds, people from Culturally and Linguistically Diverse communities, LGBTQ+ communities and mature age candidates.

Selection Criteria

Essential:

  • Possession of tertiary qualifications in Psychology, Social Work or Mental Health Nursing.
  • At least 3 years clinical experience post qualification 
  • Membership of an appropriate professional body (including AHPRA, AASW) as a registered or endorsed Psychologist, accredited Social Worker, Mental Health Nurse; and eligibility to register with Medicare Australia as an MBS Primary Care provider or an Allied Mental Health Professional provider.
  • Demonstrated ability to undertake assessment and initial screening activities to determine individual care needs, provide counselling, produce assessment reports, and assist young people to access necessary services.
  • Able to demonstrate an in-depth knowledge of recovery focused practice.
  • Have a clear understanding and/or knowledge of the concept and impact of mental health issues in the community.
  • Current Australian Driver’s Licence

Desirable:

  • A personal lived experience of a mental health issue.
  • Direct clinical experience with young people and families, including those from culturally diverse backgrounds, and LGBTQI communities.
  • Previous experience as a supervisor and/or qualified supervisor within your field.

For further information, please contact Holly Greenlees, Clinical and Operations Manager E: holly.greenlees@flourishaustralia.org.au (please do not email applications) 

All appointments with Flourish Australia's Mental Health Services are subject to a National Criminal History Check, a Working With Children Check, previous employment reference checks, satisfactory Australian residency status and other background checks. All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.

About the Benefits

  • Attractive remuneration equivalent to HPSS Level 4 + 11% Super!
  • Generous leave provisions including 17.5% annual leave loading + 2 additional days of Personal Leave + Christmas/New Years Gratis Day + 10 weeks paid parental leave
  • Tax-Free Salary Packaging available up to $15,900
  • Family-friendly and flexible working conditions
  • Employee Assistance Program for confidential wellbeing support
  • Regular supervision, ongoing 1:1 mentoring, strong team support and a comprehensive induction program
  • Opportunities for professional development and training such as Mental Health First Aid and ASIST
  • Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
  • Personal fleet pricing discounts with our preferred automotive supplier
  • Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)

HOW TO APPLY

Our ad will be running for 30 days, and we will interview as we receive applications.

Only applications from registered psychologists or accredited mental health social workers will be considered.

Please submit your Resume and Cover Letter (setting out your availability and preferred location) via the prompts, addressed to Rachelle Hadchiti. rachelle.hadchiti@flourishaustralia.org.au

We'd love to hear from you!

For more information contact:

Name: Rachelle Hadchiti - Clinical and Operations Manager
Phone: 0407 440 337
Email: rachelle.hadchiti@flourishaustralia.org.au

Apply now

Employer: Flourish Australia

We are looking for a General Practitioner to join us for an immediate start as an independent contractor, running your own client caseload. 

  • Based onsite at headspace Parramatta
  • Contracted position (1 year with further availability)
  • Working 1 day per week with flexibility to fit your availability
  • Eligible to provide medicare services

Join the team at headspace!

headspace works from an early intervention and prevention framework with young people and their families who have emerging mental health issues. We deliver four core services which include general health, mental health support, vocational services, and alcohol and other drug services.

We’re looking for a General Practitioner who loves working with young people and families to join our welcoming, and well-resourced team!

In addition to relevant qualifications and experience along with a medicare provider number, we are seeking to find like-minded individuals who are enthusiastic, cooperative team players and positive contributors to the headspace culture. We are very proud of our culture and would love to find individuals who continue to support this.

More information about headspace can be found at: www.headspace.org.au 

Salary and Benefits

We are a bulk-billing psychology practice that provides tele-health & onsite services. As a contracted role - we offer a flat rate that is highly competitive, despite being a bulk billing service. You will enjoy the benefits of:

  • Flexible hours and days.
  • Complete administrative and clinical support to book and case manage clients outside of the therapeutic space.
  • Access to an experienced multi-disciplinary team including a psychiatrist, nurse, psychologist, social worker, financial counsellor, vocational specialist, drug and alcohol specialist, family and parent counsellors for young people to engage with. 
  • Access to free and regular training and development on a range of different topics including accredited training for GPs working with young people, trauma, DBT, ACT, neuro-diversity, LGBTQI+, DV and family violence.
  • Access to regular clinical supervision, individual and group.
  • Access to regular consultation and complex clinical review with a team of experienced psychologists, social workers, nurses, GPs, psychiatrists, dietitians and other specialised disciplines. 
  • Team building and social events on a regular basis (voluntary).

About the Role

The headspace General Practitioner role operates as a private contractor and as a compliment to headspace’s holistic care model.

The General Practitioner works with young people, their families, carers/friends and the treating clinical team to work towards the highest quality of person-centred care that addresses health needs and promotes wellness. You will be supported by a team of experienced youth healthcare experts, including psychologists, psychiatrists, dieticians, social workers and mental health nurses. Having access to a team of co-located services means there is an incredible amount of support, with opportunities for secondary consultations with a psychiatrist and the team.

On a day-to-day basis, you will:

  • Provide skilled, high quality, recovery oriented health assessment, diagnosis and treatment services to young people, their families and carers/friends.
  • Work with young people around mental health, sexual health, drugs and alcohol, preventative healthcare and other physical health problems.
  • Provide care in accordance with the latest evidence, guidelines, and legislative requirements.
  • Work within a team environment, and under broad direction.
  • Liaise with external providers as needed e.g. Psychiatrist, NDIS, Schools.
  • Complete high quality clinical notes in the online records system and complete data entry requirements to ensure accurate reporting.
  • As a contracted practitioner, you receive referrals from the headspace team, and we will provide full comprehensive administration support and case management.

About You

We would love to meet you if you have direct clinical experience with:

  • Young People
  • Families
  • Cultural Diversity
  • LGBTIQ+ communities
  • Eating Disorders

Your Qualities

  • Able to develop rapport with young people, and families.
  • Calm, flexible and punctual.
  • Comfortable with commitment and desire to establish a client base amongst a caring team.
  • Have excellent interpersonal and communication skills with the ability to work within a team.
  • Sound knowledge of the impact of mental illness on young people and the ability to provide a positive impact on their wellbeing in a youth-friendly manner.

Your Qualifications & Experience

  • Medically qualified and registered as a Medical Practitioner with AHPRA / Medical Board of Australia
  • Registered Medicare Provider
  • ABN and Professional Indemnity Insurance
  • Demonstrated experience and passion working with young people or within mental health in diverse settings
  • Working with Children's Check and Police Check

All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement.

Whilst headspace fully supports early career, on this instance please only apply if you are fully registered or accredited and have a Medicare provider number with experience.

How to Apply

Our ad will be running for 30 days, and we will interview as we receive applications. Only applications from qualified General Practitioners will be considered.

Please submit your Resume and Cover Letter (setting out your availability and preferred location) via the prompts, addressed to Rachelle Hadchiti. rachelle.hadchiti@flourishaustralia.org.au

For more information contact:

Name: Rachelle Hadchiti - Clinical and Operations Manager
Phone: 0407 440 337
Email: rachelle.hadchiti@flourishaustralia.org.au

Apply now

Employer: Flourish Australia

Due to high demand, we are looking for registered psychologists or accredited mental health social workers to join us for an immediate start as independent contractors, running their own client caseload. You let us know your preferred hours and we will work to fill your calendar!

  • Located in Parramatta (open Monday to Friday)
  • Opportunities for remote working 
  • Contracted position (1 year with further availability)
  • Flexible to fit your availability
  • Ideally someone looking to commence with 1-3 days a week 
  • Eligible to provide medicare services

Join the team at headspace!

headspace works from an early intervention and prevention framework with young people and their families who have emerging mental health issues. We deliver four core services which include general health, mental health support, vocational services, and alcohol and other drug services.

We’re looking for Registered Psychologists or Accredited Mental Health Social Workers who love working with young people and families to join our welcoming, and well-resourced team!

In addition to relevant qualifications and experience along with a medicare provider number, we are seeking to find like-minded individuals who are enthusiastic, cooperative team players and positive contributors to the headspace culture. We are very proud of our culture and would love to find individuals who continue to support this.

More information about headspace can be found at: www.headspace.org.au 

Salary and Benefits

We are a bulk-billing psychology practice that provides tele-health & onsite services. As a contracted role - we offer a flat rate that is highly competitive, despite being a bulk billing service. You will enjoy the benefits of:

  • Access to free psychiatrist assessment, review and consultation for your clients. 
  • Flexible hours and consult with maximum 6 clients a day.
  • Complete administrative and clinical support to book and case manage clients outside of the therapeutic space.
  • Access to an experienced multi-disciplinary team including a GP, nurse, dietitian, financial counsellor, vocational specialist, drug and alcohol specialist, family and parent counsellors for young people to engage with. 
  • Access to free and regular training and development on a range of different topics including trauma, DBT, ACT, neuro-diversity, LGBTQIA+, DV and family violence.
  • Access to regular clinical supervision, individual and group.
  • Access to regular consultation and complex clinical review with a team of experienced psychologists, social workers, nurses, GPs, psychiatrists, dietitians and other specialised disciplines. 
  • Team building and social events on a regular basis (voluntary).

About the Role

To offer young people and families presenting with a variety of psychological difficulties and disorders high-level clinical services both in-person and via telehealth.

  • Commitment to achieving therapeutic goals using effective evidence-based treatment strategies.
  • Assessment and potential diagnosis using psychometric tools.
  • Participation in clinical decisions about treatment planning, assessment, risk management and working with other services.
  • Client related work – e.g. GP letters/Reports
  • Participate in supervision and peer supervision
  • Work within a team environment, and under broad direction
  • Liaise with external providers as needed e.g. GP, NDIS, Schools
  • As a contracted practitioner, you receive referrals from the headspace team, and we will provide full comprehensive administration support and case management.

About You

We would love to meet you if you have direct clinical experience with:

  • Young People
  • Families
  • Cultural Diversity
  • LGBTIQ+ communities
  • Eating Disorders

Your Qualities

  • Able to develop rapport with young people, and families.

  • Calm, flexible and punctual.

  • Comfortable with commitment and desire to establish a client base amongst a caring team.

  • Have excellent interpersonal and communication skills with the ability to work within a team.

  • Sound knowledge of the impact of mental illness on young people and the ability to provide a positive impact on their wellbeing in a youth-friendly manner

Your Qualifications & Experience

  • Registered Psychologist OR Clinical Psychologist with AHPRA, OR Accredited Mental Health Social Worker with AASW or PACFA or ACA.

  • Registered Medicare Provider (see here for eligibility)

  • Two years+ of post-graduate clinical experience with young people or within mental health in diverse settings including (e.g. bio-psychosocial assessments, risk assessments and providing focused psychological intervention).

  • Working with Children's Check and Police Check

  • All successful applicants will be asked to provide evidence they are fully vaccination against COVID-19 (including booster) prior to commencement.

Whilst headspace fully supports early career and provisional psychologists and social workers, on this instance please only apply if you are fully registered or accredited and have a Medicare provider number with direct psychological intervention experience.

How to Apply

Our ad will be running for 30 days, and we will interview as we receive applications. Only applications from registered psychologists or accredited mental health social workers will be considered.

Please submit your Resume and Cover Letter (setting out your availability and preferred location) via the prompts, addressed to Rachelle Hadchiti. rachelle.hadchiti@flourishaustralia.org.au

For more information contact:

Name: Rachelle Hadchiti - Clinical and Operations Manager
Phone: 0407 440 337
Email: rachelle.hadchiti@flourishaustralia.org.au

Apply now

More information

Young People
If you are a young person and wish to see someone at headspace Parramatta, please fill in this online form. You are also welcome to email, call or drop in during our business hours to discuss your options. Please provide your contact details such as your email and phone number.

Please find more information in our Information Pack.

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Parramatta, please fill in this online form. You are also welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.

Please find more information in our Information for Friends & Family Flyer.

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Parramatta, please complete our 'Service Provider Referral Form'. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Parramatta's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Parramatta will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.parramatta@flourishaustralia.org.au or Fax 02 8331 6056.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: 1300 737 616.

 

***
Please note: headspace Parramatta does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)

What is telehealth?

We offer both in-person and telehealth service to young people and their families and friends. 

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   

To find out more about our telehealth services, such as:

  1. How to use telehealth services

  2. How to make the most of telehealth services

  3. Confidentiality

  4. Troubleshooting

  5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth.

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the 'survey here'.
 

Consent Form

If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy.

For additional information on telehealth, please visit - headspace online and phone services (telehealth).

Rights & Responsibilities

Please download the Rights & Responsibilities Flyer.

For more information on 'Setting up a safe place at home to talk to your counsellor' please download the flyer here.

You can also access more information on 'How headspace can help you online' by downloading the flyer here.

If you have any questions or concerns with using our Telehealth services, please contact us on 1300 737 616 or headspace.parramatta@flourishaustralia.org.au

Accessing headspace Parramatta services is free for young people 12-25 years old.

Some of our services do require you to have a medicare card.
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
Click 'here' for more information on what a Medicare card is and why young people need one.

We also offer limited sessions outside of Medicare and the Mental Health Care Plan.

headspace Parramatta provides free youth mental health services to community and local schools in the local Parramatta area.

The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold an interactive information stall
- Provide educational presentations and workshops on mental health topics, information about our service and referral pathways
- Mental health educational and promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Parramatta

The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our 'S&CD Request Form' for any of the above services and return it to headspace.parramatta@flourishaustralia.org.au

For more information, please contact the Service & Community Development Officer at headspace Parramatta at headspace.parramatta@flourishaustralia.org.au or on 1300 737 616.

Some requests will to be fulfilled through online videoconferencing.

Our centre is located on 2 Wentworth Street, Parramatta (entry via Parkes Street).

The toilet within our centre is gender neutral and our centre is also wheelchair accessible.


The centre is located close to Parramatta Train Station (4 minute walk).

Alternatively there is a secure paid parking lot on Wentworth Street. 

 

Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services.

Screen Shot 2020 09 25 at 2.43.37 pm

Front view of our Parkes Street entrance

Screen Shot 2020 09 25 at 3.44.41 pm

Street view of our centre

 Ramp access at our centre


An initiative of the headspace Parramatta Youth Advisory Committee.

Here at headspace Parramatta, it takes wonderful and passionate people to complete our team and help support the young people and their families and friends that visit our centre.


Amanda (she/her) - Senior Clinical Manager

 

Rachelle (she/her) - Clinical and Operations Manager

 

Hilda (she/her) - Practice Manager

 

Jess (she/her) - Administration Support Officer

 

Serena (she/her) - Service & Community Development Officer

 

Karina (she/her) - Team Leader Access

 

Srijana (she/her) - Senior Youth Access Clinician

 

Jasna (she/her) - Youth Access Clinician

 

Theresa (she/her) - Registered Psychologist

 

Amelia (she/her) - Mental Health Nurse

 

Kelly (she/her) - Dietitian

 

Agnes (she/her) - Parent Counsellor 

 

Adrian (he/him) - Family Therapist

 

Sian (she/her) - Vocational Worker

 

Rachel (she/her) - Alcohol & Other Drugs Counsellor

At our centre, we run groups for young people and their families and friends.

For more information on any of these groups please contact headspace Parramatta on 1300 737 616 or at headspace.parramatta@flourishaustralia.org.au

Our current groups are:

OutWest

A social group for LGBTQIA+ folks. Please contact Twenty10 for questions regarding OutWest. For contact information please click 'here'.

When: Wednesday 5-7pm
Where: headspace Parramatta

Link to flyer 'here'.

 

This program offers free and confidential support for young people who are experiencing an early episode of psychosis or are at risk of developing psychosis.

headspace Early Psychosis not only provides specialist clinical case managers but also a range of peer support and family workers who’ll work with young people and their families to achieve their goals.

Young people work with a specialist case manager who develops an individual treatment plan and provides support throughout the treatment.

Mobile Assessment Treatment teams (MATT) also provide assessment, community outreach and support after hours. These specialists undertake initial assessments and treatment for young people and their family.

To speak to the Early Psychosis team, contact 1300 737 616 and dial option 2 or contact the MATT Team directly at 1800 437 628.

Click here to find out more information about headspace Parramatta Early Psychosis and for further contact information.

A key part of headspace Parramatta is our consortium support. These partnerships broaden young people’s access to arrange of services.

Our valued consortium partners are as follows:

We value input from young people and their friend and families. 

Have your say about our centre by filling out the Praise, Suggestion & Feedback survey 'here'.

Your feedback will be used to ensure that we continually improve our services.

Our forms are private and confidential and you can choose not to leave your details.

However, if you wish to receive a response in regards to your feedback, please leave your contact details in the survey.