headspace reception hawthorn


  • Monday: 9:30am - 6:00pm
  • Tuesday: 9:30am - 6:00pm
  • Wednesday: 9:30am - 7:30pm
  • Thursday: 9:30am - 6:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed


headspace Hawthorn offers young people aged 12-25 a welcoming environment where they can access confidential mental health support, health advice and general information. We are an inclusive service and a safe space for all young people, family and friends.

How do I make an appointment?

To make an initial appointment or to speak to someone, please give us a call on (03) 9006 6500 or fill out an online referral form. 

If you're not feeling up to contacting us yourself, feel free to ask your family, friend, teacher, doctor or someone close to you to make the call with you.

Online Referral Form

To book a GP appointment, please call us on (03) 9006 6500 or fill out a registration form. 

GP Registration Form 


  • Monday: 9:30am - 6:00pm
  • Tuesday: 9:30am - 6:00pm
  • Wednesday: 9:30am - 7:30pm
  • Thursday: 9:30am - 6:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Hawthorn is operated by Access Health and Community. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Eastern Melbourne PHN.


Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Hawthorn

Deadline: 6 Oct 2023, 5:00 pm

Family Therapist - headspace

  • Permanent Part Time (0.9EFT) – Hawthorn & Malvern
  • Collaborative and supportive team environment
  • Thriving not for profit organisation, ADO, and salary packaging

About Access Health and Community (AccessHC)

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all.  We have a dedicated and experienced team of over 360 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.


The opportunity

An exciting new opportunity to join our thriving community health care organisation, work within a truly supportive, and value based culture and engaged workforce. The headspace Hawthorn & Malvern teams work with young people and their families within our community to access a range of services to support their wellbeing. The opportunity has arisen for a Family Clinician/therapist to be an important part of the headspace team.

What you will be doing

 Key Responsibilities

  • Conduct assessment to young people aged 12-25years, their family/carers
  • Deliver Session by Session and ongoing therapy to young people and/or families following evidence-informed practice principles
  • Work within a systemic framework
  • Facilitate parent/carer group programs and information sessions (such as TINT – Tuning into Teens)

What you will bring

 Key Selection Criteria

  • Relevant tertiary qualifications in family therapy and eligible membership with the Australian Association of Family Therapy
  • Demonstrated experience in the provision of family counselling, family single sessions and other family interventions
  • Demonstrated experience working in family support, youth mental health, alcohol and other drugs, community or similar health services (minimum three years’ experience)
  • Experience and recognised training in clinical risk assessment and management



  • Genuine interest and passion to work with young people, their family and friends
  • Demonstrated ability to work creatively and respectfully with a diverse range of social, cultural, and LGBTQIA+ backgrounds
  • Effective time management and prioritisation skills
  • High level of accuracy and attention to detail
  • Demonstrated ability to work independently and within a team environment
  • Demonstrated behaviours consistent with AccessHC values.


Access Health and Community Culture & Benefits

At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.


The position encompasses an extensive range of benefits that are on offer:

Please click the web link to view our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

If the role sounds like you, please submit your application which is to include your resume AND cover letter addressing the key selection criteria.  Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Apply now so you don’t miss this opportunity. We will be assessing applications as they are submitted.

For more information regarding your application or if you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please email:  Karen Vogel – Manager, headspace Hawthorn & Malvern karen.vogel@accesshc.org.au

Applications close DATE:  Friday 6th October, 2023

Access Health and Community is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with mental health and/or AOD recovery experience, and those with diverse genders and sexualities. We also support Aboriginal and Torres Strait Islander people and those form culturally and linguistically diverse background. As a vaccine positive organisation, we encourage COVID-19 vaccinations and offer disability services, requiring successful applicants to undergo a NDIS Workers Screening Check, Working With Children Check, Police Check and potentially an International Check.

For more information contact:

Name: Karen Vogel
Phone: 9006 6500
Email: karen.vogel@accesshc.org.au

Apply now

More information

An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in Hawthorn.

Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability. 

Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.

If you have any questions, concerns or feedback, please get in touch. You can call us on (03) 9006 6500 or email headspace.enquiries@accesshc.org.au

You can read our Access Key here.

Easy Read version

We also have Access Keys available in Easy Read format. 

The Easy Read version uses plain language, short sentences and tells people exactly what they need to know. This version of our Access Key is in large, spaces print without colour. 

You can read the Easy Read version of our Access Key here.  


headspace Hawthorn provides mental health support and counselling to young people aged 12-25, and their family, friends and carers. 

We provide one-on-one counselling, group therapy programs, family therapy and mental health promotion and education.

We have a number of services available including:

  • Youth-friendly doctors (GPs)
  • Psychologists
  • Counsellors
  • Drug and alcohol worker
  • Family therapist
  • Relationship counsellor
  • Group programs
  • And more!

Most of our services are free, and we will ensure that your privacy and confidentiality is maintained and respected. 

To access our services, please call us on (03) 9006 6500, fill out an online form or email us at headspace.enquiries@accesshc.org.au to speak with one of our family team members.

At headspace Hawthorn, we have youth-friendly doctors who can assist you with a range of health-related issues. 

Our doctors take the time to listen to you. Dr Yok Lee and Dr Mey Wong offer long appointments to get to know you and understand your concerns. 

GP appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video.

What can our doctors help with?

  • General health checks
  • Physical health
  • Sexual health
  • Counselling and support
  • Women's health
  • Men's health
  • Gender diverse health
  • Acupuncture


You can find more information about our GP services on our Practice Information Sheet

New clients:

If you haven't seen a GP at headspace before, please complete a registration form. Once received, someone from the reception team will call you to organise an appointment. 

Existing clients:

For existing clients, please call (03) 9006 6500 or book via HotDocs

We know that it can be overwhelming when using a new service for the first time. We have provided some information so you know what to expect in your first appointment.

In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in-person, on the phone or by video. 

At the first visit, you will:

  • Complete a brief survey
  • Talk to a headspace worker
  • Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
  • Talk about goals you might want to work on

We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities. 

If you would like to read more about our service and the above topics, please click on the links below:

After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Hawthorn, or another local organisation.

If you have any questions, concerns or would like more information, please reach out to us by calling headspace Hawthorn on (03) 9006 6500 or email headpace.enquiries@accesshc.org.au.

How much does it cost? 

headspace Hawthorn is predominantly a free service.  

Some of our programs are covered under Medicare. To apply for a Medicare card, please click on this link 

What if I can't get a Medicare card? 

Most of our services are free. When you contact us, our team will help you to link in with a support that is best suited to you, depending on your goals and needs. We suggest filling out an online referral form or calling headspace Hawthorn on 9006 6500 to chat further with our team.

How do I get to headspace Hawthorn?

We are located above the Hawthorn Arts Centre at  Level 1, 360 Burwood Road, Hawthorn just near the corner of Glenferrie and Burwood Roads. Glenferrie train station is 200 meters away on Glenferrie Road. Tram stop 73 for the number 16 tram is only 50 meters away on Burwood Road. There is 2 hour parking available behind headspace on Kent Street. You can find more information located in our Access Key

Is there disability access at headspace Hawthorn?

We know that not all places and spaces are easy to access. We have created an Access Key for headspace Hawthorn which describes the features of our centre. You can read our Access Key here.

Our Centre is inside the Hawthorn Arts Centre on level one. There are automatic doors at the building entrance, and an elevator which can be used to get to level one. We also have gender neutral bathrooms.

If you have any questions, please call headspace Hawthorn on (03) 9006 6500 or email headspace.enquiries@accesshc.org.au

Are there any resources or helpful information I can download?

headspace has a resource library full of factsheets for young people here.

headspace Hawthorn also has a downloadable wallet card with local numbers and information available here.

headspace Hawthorn partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops. 

If you'd like to get headspace Hawthorn to come and give a presentation or workshop - please see more information here and fill out the community engagement request form here 

If you're interested in having us come and run at stall at your event, fill out this form here 

Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event 

Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6500

headspace has a library full of information and resources for young people, educators, health professionals and people supporting a young person. 

For young people:

For people supporting a young person:

For educators:

For health professionals:

Are there any employment opportunities with headspace Hawthorn?

Any employment opportunities at headspace Hawthorn will be advertised on our lead agency's website and on headspace National's website

Is there a volunteer program at headspace Hawthorn?

headspace Hawthorn provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).

The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services. 

YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.

How do I get involved?

Recruitment for the headspace Hawthorn Youth Advisory Group is currently closed. Keep an eye on our social media for updates on YAG recruitment. Follow us on Facebook here and Instagram at headspace_hawthorn. 

Can I do a placement with headspace Hawthorn?

We offer a small number of placements that are organised directly with our partner university. Unfortunately we cannot accommodate placement requests from other students.

Can I do work experience or an internship with headspace Hawthorn?

Unfortunately we do not currently offer internships or work experience opportunities at this time. 

Who can I contact for more information?

Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can send us an email.

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Making a donation is easy

To make a donation simply click on the link to go through to the headspace Hawthorn Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.

How will your donation support young people in our community?

Our goal is to increase the number of young people seeking help early by:

  • Improving the mental health literacy of young people and their supports
  • Raise awareness about headspace Hawthorn and its range of services
  • Mobilise local young people to take action to reduce the stigma associated with mental health

Are you considering running a fundraising event for headspace Hawthorn?

If your school, club or workplace are interested in running a fundraising event for headspace Hawthorn then we would like to hear from you.

For more information and for fundraising support please contact us on 9006 6500 or email us!

We know that life can be unpredictable, and you may need to reschedule an appointment. If you cannot make your appointment, it is important that you let us know as soon as possible.

For all appointments at headspace Hawthorn, we require a minimum of 48 hours' notice for counselling appointments. 

We do not charge fees for missed appointments and would like to keep it that way. Please help us do this by letting us know when you can't attend! 

You can read our Appointment Cancellation Policy here

At headspace Hawthorn, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.

Please let us know your thoughts about your experience at headspace Hawthorn. You can give your feedback anonymously if you wish!

You can provide feedback by completing a short survey here. Your feedback will inform us what we are doing well, and where we can improve.