An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in Hawthorn.

Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability. 

Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.

If you have any questions, concerns or feedback, please get in touch. You can call us on (03) 9006 6500 or email headspace.enquiries@accesshc.org.au

You can read our Access Key here.

Easy Read version

We also have Access Keys available in Easy Read format. 

The Easy Read version uses plain language, short sentences and tells people exactly what they need to know. This version of our Access Key is in large, spaces print without colour. 

You can read the Easy Read version of our Access Key here.  

headspace Hawthorn provides mental health support and counselling to young people aged 12-25, and their family, friends and carers. 

We provide one-on-one counselling, group therapy programs, family therapy and mental health promotion and education.

We have a number of services available including:

• Youth-friendly doctors (GPs)
• Psychologists
• Counsellors
• Drug and alcohol worker
• Family therapist
• Relationship counsellor
• Group programs
• And more!

Most of our services are free, and we will ensure that your privacy and confidentiality is maintained and respected. 

To access our services, please call us on (03) 9006 6500, fill out an online form or email us at headspace.enquiries@accesshc.org.au to speak with one of our family team members.

At headspace Hawthorn, we have youth-friendly doctors who can assist you with a range of health-related issues. 

Our doctors take the time to listen to you. Dr Yok Lee and Dr Mey Wong offer long appointments to get to know you and understand your concerns. GP appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video.

You can find more information about our GP services on our Practice Information Sheet. 

What can our doctors help with?

• General health checks
• Physical health
• Sexual health
• Counselling and support
• Women's health
• Men's health
• Gender diverse health
• Acupuncture

How to book an appointment?

New clients: If you haven't seen a GP at headspace before, please complete a registration form. Once received, someone from the reception team will call you to organise an appointment. 

Existing clients: Please call (03) 9006 6500 or book via HotDocs. 

Where to find help when our GP's aren't available:

There may be times when you need medical care and our doctors aren't available. If this happens, there are a few options available to you depending on the support you need. These include:

• Emergency Services: Triple zero (000) is the number to call for ambulance, police or fire services in an emergency. Only call triple zero (000) if the situation is serious and urgent.
• Richmond Priority Primary Care Centre (PPCC): PPCC is for when you need urgent attention, but not an emergency response. They provide free urgent treatment for conditions like mild infections and burns, suspected fractures or broken bones. Services are free, and available to people with or without a Medicare card.
• Access Health & Community (lead agency): AccessHC have GP’s available Mon-Fri at their Hawthorn and Richmond sites. New clients can make an appointment by calling reception on 03 9810 3000. Existing headspace Hawthorn, headspace Malvern and AccessHC clients can book online via HotDocs or by calling 03 9810 3000.
• DoctorDoctor: DoctorDoctor provides after hours, bulk billed GP appointments. They are available between 6pm to 8am Monday-Friday,
  12pm Saturday to 8am Monday and Public Holidays. If you require an after-hours appointment, you can
  call DoctorDoctor on 13 26 60 or book via their website. 
• Find another GP local to you

We know that it can be overwhelming when using a new service for the first time. We have provided some information so you know what to expect in your first appointment.

In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in-person, on the phone or by video. 

At the first visit, you will:

• Complete a brief survey
• Talk to a headspace worker
• Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
• Talk about goals you might want to work on

We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities. 

If you would like to read more about our service and the above topics, please click on the links below:

• Welcome Booklet for young people
• Welcome Booklet for family and friends
• Rights and responsibilities
• Privacy Statement

After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Hawthorn, or another local organisation.

If you have any questions, concerns or would like more information, please reach out to us by calling headspace Hawthorn on (03) 9006 6500 or email headpace.enquiries@accesshc.org.au.

How much does it cost? 

headspace Hawthorn is predominantly a free service.  

Some of our programs are covered under Medicare. To apply for a Medicare card, please click on this link 

What if I can't get a Medicare card? 

Most of our services are free. When you contact us, our team will help you to link in with a support that is best suited to you, depending on your goals and needs. We suggest filling out an online referral form or calling headspace Hawthorn on 9006 6500 to chat further with our team.

How do I get to headspace Hawthorn?

We are located above the Hawthorn Arts Centre at  Level 1, 360 Burwood Road, Hawthorn just near the corner of Glenferrie and Burwood Roads. Glenferrie train station is 200 meters away on Glenferrie Road. Tram stop 73 for the number 16 tram is only 50 meters away on Burwood Road. There is 2 hour parking available behind headspace on Kent Street. You can find more information located in our Access Key. 

Is there disability access at headspace Hawthorn?

We know that not all places and spaces are easy to access. We have created an Access Key for headspace Hawthorn which describes the features of our centre. You can read our Access Key here.

Our Centre is inside the Hawthorn Arts Centre on level one. There are automatic doors at the building entrance, and an elevator which can be used to get to level one. We also have gender neutral bathrooms.

If you have any questions, please call headspace Hawthorn on (03) 9006 6500 or email headspace.enquiries@accesshc.org.au

Are there any resources or helpful information I can download?

headspace has a resource library full of factsheets for young people here.

headspace Hawthorn also has a downloadable wallet card with local numbers and information available here.

headspace Hawthorn partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops. 

If you'd like to get headspace Hawthorn to come and give a presentation or workshop - please see more information here and fill out the community engagement request form here 

If you're interested in having us come and run at stall at your event, fill out this form here 

Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event 

Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6500

headspace has a library full of information and resources for young people, educators, health professionals and people supporting a young person. 

For young people:

• Resources on mental ill-health
• Resources on wellbeing
• Body positive content recommendations
• Links for LGBTQIA+ young people
• Supports and services 

For people supporting a young person:

• Resources on mental ill-health
• Resources on wellbeing
• Supports and services

For educators:

• Information for educators

For health professionals:

• Information for health professionals

If you'd like to view mental health factsheets or information about headspace in a language other than English, visit our news article about translated resources.

Are there any employment opportunities with headspace Hawthorn?

Any employment opportunities at headspace Hawthorn will be advertised on our lead agency's website and on headspace National's website. 

Is there a volunteer program at headspace Hawthorn?

headspace Hawthorn & headspace Malvern provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).

The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services. 

YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.

How do I get involved?

We are currently recruiting members for the headspace Hawthorn & headspace Malvern Youth Advisory Group (YAG) for 2024. To find out more about the role, check out the position description here. 

If you want to apply, click here and tell us a bit about you. Applications close at 11:59pm on Monday 8th January 2024.

Can I do a placement with headspace Hawthorn?

We offer a small number of placements which are organised directly with our partner university. Unfortunately we cannot accommodate placement requests from other students.

Can I do work experience or an internship with headspace Hawthorn?

Unfortunately we do not currently offer internships or work experience opportunities. However, if you have recently qualified as an Occupational Therapists, Psychologist, or Social Worker in the last three years, the headspace National graduate program may interest you. To find out more information about this program, click here. 

Who can I contact for more information?

Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can send us an email.

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Making a donation is easy

To make a donation simply click on the link to go through to the headspace Hawthorn Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.

How will your donation support young people in our community?

Our goal is to increase the number of young people seeking help early by:

• Improving the mental health literacy of young people and their supports
• Raise awareness about headspace Hawthorn and its range of services
• Mobilise local young people to take action to reduce the stigma associated with mental health

Are you considering running a fundraising event for headspace Hawthorn?

If your school, club or workplace are interested in running a fundraising event for headspace Hawthorn then we would like to hear from you.

For more information and for fundraising support please contact us on 9006 6500 or email us!

We know that life can be unpredictable, and you may need to reschedule an appointment. If you cannot make your appointment, it is important that you let us know as soon as possible.

For all appointments at headspace Hawthorn, we require a minimum of 48 hours' notice for counselling appointments. 

We do not charge fees for missed appointments and would like to keep it that way. Please help us do this by letting us know when you can't attend! 

You can read our Appointment Cancellation Policy here. 

At headspace Hawthorn, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.

Please let us know your thoughts about your experience at headspace Hawthorn. You can give your feedback anonymously if you wish! You can provide feedback by completing a short survey here. Your feedback will inform us what we are doing well, and where we can improve. 

You can view how we've used your feedback in the past here.