headspace
Upper Coomera

Referring yourself or someone you care about
If you’d like to make an appointment or hear more about how our services can help, give our team a call on 07 5600 1999

Referrals from Professionals

If you are a professional and would like to refer a young person to headspace Upper Coomera please fill out our headspace referral form. This information will assist us in getting the young person the right help they need more quickly. Fax completed forms to us at (07) 5527 1251or email reception@headspaceuc.org.au

It takes courage to reach out for support and we look forward to seeing you soon.
While you are waiting for your appointment, there are a number of online and local resources, services, websites and apps that you may find helpful. Check them out here.

Welcome to our headSTART quick access service designed to provide therapy sessions with an experienced mental health clinician who will give you tools and strategies to help with the things you want support with right now. It’s a free service for 12 – 25 years olds, and if you find you need ongoing support, you and your clinician will work together to explore the next options for you. It’s a free service and you can access it by calling us on 07 5600 1999 or email reception@headspaceuc.org.au

headspace Upper Coomera is made up of a team of professionals who are passionate about supporting young people with their mental health and wellbeing.

Our awesome staff come from a range of backgrounds, disciplines and experiences. This includes;

• Psychologists
• Clinical Psychologists
• Social Workers
• Occupational therapists
• Counsellors
• General Practitioners (GP's)
• Psychiatrists
• Vocation/Education Specialist/Services
• Family Peer Support Workers
• Community Engagement Team
• Youth Advisory Council
• Reception/Administration

headspace Upper Coomera's Youth Advisory Council (YAC) is a group of passionate young people who work with our centre to give guidance and feedback, collaborate on events and campaigns, create social media and help make sure young people’s voices are being heard. 

If you are keen to find out more about our YAC and how to apply, get in touch with Georgia by email georgia.richards@headspaceuc.org.au or call/text 0473 007 845

Accessibility 

headspace Upper Coomera is accessible for people who use a wheelchair and/or have restricted movement. Our centre has wheelchair access from the car park, with a large loading zone in front of our doors that can be used for dropping off and collection. Disability parking is also available within the Brygon Reserve Shopping Village, in front of Vinnies. 

Toilet Facilities

headspace Upper Coomera has an adapted toilet available for people who use a wheelchair and/or have restricted movement. All toilets are gender neutral.

Transport Options

headspace Upper Coomera can be reached via the Gold Coast public transport network (Trans Link) including these main route options. You can plan your journey here

- Coomera Westfield to headspace Upper Coomera:

Travelling to headspace Upper Coomera from Coomera Westfield is approximately a 30-minute journey. The trip commences at Coomera Station stop A, route 727. This route will then take you to Old Coach Road at Low Drive Upper Coomera, 1.3km walk to the centre doors.

- Helensvale Westfield to headspace Upper Coomera:

Travelling to headspace Upper Coomera from Helensvale Westfield is approximately a 45-minute journey. The bus route is 725 and this leaves from Town Centre Drive, Helensvale Station approximately every hour and is approximately a 30-minute drive with the stop for headspace Upper Coomera being Reserve Road near Goldcrest Drive Upper Coomera. Followed by a 330m walk to the centre.

- Pimpama City Shopping Centre to headspace Upper Coomera:

Travelling to headspace Upper Coomera from Pimpama is approximately a 40-minute journey. The journey commences at Jacobs Well Road at Pimpama City route 721, which leaves every hour. Then hopping off the bus at Ormeau Station and travelling to platform one to hop on the Gold Coast Train – Airport via Brisbane to Varsity Lakes. Then when reaching Coomera Station leaving platform one to travel to Stop A Coomera Station and getting on bus route 725. Then travelling to Reserve Road near Jessica Drive, Upper Coomera followed by a 384m walk to the centre doors.

Free Parking

Free Parking is offered throughout the Brygon Reserve Shopping Village and along Bryon Creek Road. 

What kind of things can you help me with?

headspace Upper Coomera can help with concerns or questions related to general health, mental health and well-being, physical health, sexual health, employment, education and training, and alcohol and other drug concerns. If you are not sure if we can help or not, then just give us a call. 

How old do I have to be?

headspace Upper Coomera provides services to young people between the ages of 12 and 25. 

Do my parents need to come with me?

Although we feel it's great if parents can come and support you, we also understand this may be difficult sometimes for many reasons. Therefore, your parents don't have to attend headspace Upper Coomera with you. You may want to bring someone else that you feel comfortable with, or you can also attend by yourself if you chose to. If you’re 16 years or under we will require consent from a family member or guardian to attend.  

How much does it cost?

All headspace Upper Coomera services are free of charge, through the Medicare system. If you don't have a Medicare card, contact us for information on how to obtain one or for alternative ways that we might be able to assist you. Where we need to refer you to another service, we will always talk with you about their costs and try to find you no or low cost service to best suit your needs. 

When are you open?

headspace Upper Coomera is open 

Monday       9:00am - 5:00pm

Tuesday       9:00am - 5:00pm

Wednesday  7:00am - 7:00pm

Thursday     9:00am - 5:00pm

 Friday        9:00am - 5:00pm

How do I make an appointment?

First step is to give us a call on (07) 5600 1999 or email us at reception@headspaceuc.org.au and talk to one of our friendly staff who will:

• Chat with you about what you are wanting help with
• Explain to you the services we are able to provide; and
• Work with you to develop a plan for how your needs can best be met

We will then use this information to match you up with a worker who will contact you to book a face to face or phone appointment. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you; however we will need to speak with you to get your consent. 

Do I need a referral to come?

No, you don't need a referral, if you are between the ages of 12 and 25 just give us a call and talk to our reception crew to see how we can help. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace Upper Coomera for you; however, we will need to speak with you to get your consent. 

Do you tell people what I say?

At headspace Upper Coomera we take your privacy very seriously and anything you say to us is confidential. If your information needs to be given to other people or organisations we will ask you for your permission. The only time we would talk to someone else without your permission is if you tell us that you are going to hurt yourself or someone else, or if we are required to by law. Keeping you and other people safe is our main concern. 

What if I'm not ready to speak to someone face-to-face?

It's not unusual to feel nervous about getting help for the first time. If you're going through a tough time and you're not ready to chat to someone face-to-face, eheadspace provides confidential online web-chat and telephone mental health support 7 days a week, 9am-1am. To access eheadspace for the first time all you need to do is register at eheadspace.org.au or phone 1800 650 890.