Access Key

An access key is a document that describes a physical space and how to access it.

Click here to view our Access Key

Locating Us

headspace Plenty Valley is located inside EDGE Youth Services, Westfield Plenty Valley, Shop MM1/415 McDonalds Road, Mill Park. We are located next to Hearing Australia and have an external entry - you cannot access us via the shopping centre.

Parking

You can park within Westfield Plenty Valley's car park, which offers up to four hours of free parking between 9am to 5pm. Westfield Plenty Valley offer accessible car parks located at each entrance of the shopping centre.

Public Transport

Buses and trains are located close to headspace Plenty Valley. We are a short walk from South Morang Station on the Mernda PTV line, which also has the following bus routes serviced: 382, 383, 386, 387, 564, 569, 577.

Accessibility

headspace is in an inclusive service for all disabilities, races, bodies, genders and peoples. Our office space is wheelchair friendly, and the reception counter has a section specifically for wheelchair users.
All-gender bathrooms are available for use. 
headspace Plenty Valley is located on ground level.

We accept self-referrals, referrals from GPs and other community agencies, and referrals from family and friends.

How do I make a referral for myself/my young person?

Please phone us on (03) 9938 1940 to speak to our friendly admin team who will collect some general information regarding yourself or the young person you are referring and will advise you of our intake process. This usually involves having an intake worker return your call to have a further chat about what you are looking for support with.

You are also welcome to email us at headspaceplentyvalley@mindaustralia.org.au or drop in to chat with an intake worker.

GPs & Other Agencies

To refer a young person, you can:

• Call us on (03) 9938 1940
• Email us at headspaceplentyvalley@mindaustralia.org.au
• Fax us on (03) 9435 8621

A copy of our referral form can be downloaded here: Professional Referral Form                             
Completed referral forms can be faxed or emailed.

Please note headspace Plenty Valley is NOT an emergency service. If a young person is in need of urgent support or medical attention please call 000, Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

If the young person is seeking localised mental health support services, please see this list.  

What happens next?

Young people are offered an initial assessment with an Intake and Assessment Clinician. The main purpose of this initial session is to explore  the young person's concerns and what their goals for support are. 

We will discuss the young persons circumstances as a team and decide how best to provide them with the support they need. The Intake and Assessment Clinician will keep in touch with the young person until they are linked in with either a headspace Plenty Valley team member or a more suitable service. Sometimes we will require additional information in order to make the most informed choice about the young person's care, in which case we will attempt to make contact with you, or the young person's family and friends. 

Please note: We will confirm most appointments by SMS two days prior and invite the young person to respond with a yes or no. If the young person is not able to attend, we ask for 24 hours cancellation notice. We encourage young people to confirm their appointments as soon as possible so as we can best accommodate all young people that seek support from our service.

How we work with families, carers and friends

headspace Greensborough & Plenty Valley is a family and friends inclusive service. headspace believes that family and friends play an important role in a young person's journey to better wellbeing. 

We know that involving family and friends in a young person’s care can lead to better health outcomes for young people. Wherever possible, we advocate for and provide meaningful opportunities for family and friends to directly participate in our services.

For more information for family and friends, see our Welcome Pack for Family & Friends here.

Parent Forums

As well as working individually with family members on how they can support their young person, headspace Greensborough host regular Parent Forums on topical issues in order to provide parents and carers with good quality and up-to-date information on how to support young people. If you have a topic you would like more information about, or if you would like to register to be updated about future Parent Forums, email us at headspacegreensborough@mindaustralia.org.au


Tuning In To Teens Parenting Course

Tuning In To Teens (TINT) is an evidence based program that supports parents to help adolescents manage the many emotional challenges associated with the teenage years. The program covers how to manage your own and your adolescent's emotions in ways that help you remain close and keep communicating.

The program is based on the concept of Emotional Intelligence. Emotional Intelligence (EQ) is about being able to use your own knowledge of emotions to make decisions, manage anger and conflict, to assist in relationships with people. Research has shown that adolescents with greater emotional intelligence:

• are more aware, assertive and strong in situations of peer pressure
• have greater success with making friends and are more able to manage conflict with peers
• are more able to cope when upset or angry
• have fewer mental health and substance abuse difficulties
• Emotional Intelligence may be a better predictor of academic and career success than IQ.

headspace Greensborough periodically run the Tuning In To Teens course - register your interest here

Australia has a large culturally and linguistically diverse population, with many residents born overseas, or originating from non-English speaking countries and/or families. 

headspace is an inclusive service for young people of all faiths, ethnicities, races and backgrounds.

headspace services are provided in English.

To access an interpreter via phone or for in-person services, you can go to Translating and Interpreting Service.

headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services. headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

headspace has developed qheadspace, an online space for young people who are gender and sexually diverse, within a safe, support and peer-moderated online community!

headspace is an inclusive service that is committed to providing welcoming, culturally appropriate and safe services to all Aboriginal and Torres Strait Islander young people. 

For specific Aboriginal and Torres Strait Islander online mental health support, headspace has launched the Take a Step and the Yarn Safe programs.

We love to work with the community!

headspace Plenty Valley receives a large number of requests from the community. With limited resources we prioritise requests according to areas of greatest need, staff availability, and equitable coverage of the local community. 

Priority is given to the following local organisations: 

• Schools and education providers in our zone
• Youth organisations 
• Our partner organisations
• Community organisations, charities and not for profits with a youth and/or mental health focus. 
• Family and Carer support organisations. 

Requests from other organisations will be considered on a case-by-case basis.

If you are interested in holding a community event with us please fill in the expression of interest Community Engagement Form here

For more information contact:

Name: Joel Rainford - Community Engagement Practitioner
Email: hs_communityengagementgbpv@mindaustralia.org.au

If you are aged 16-25 and passionate about creating positive change in your local community on youth mental health then our Youth Reference Group (YRG) want to hear from you! 

As a member of the headspace Greensborough & Plenty Valley youth reference group (YRG) you can: 

• Be involved and collaboratively develop youth mental health awareness events
• Break down mental health stigma in the community. 
• Meet with other young people who are passionate about youth mental health 
• Develop skills personally and professionally  
• Have your say on important youth mental health issues and how headspace Greensborough and Plenty Valley operates 
• Gain headspace and mental health specific training 

 
Interested in joining?

Please fill out the YRG application form here

Interested in completing your student placement with headspace Greensborough and Plenty Valley?

Click here to complete our Expression of Interest form!

Please note: We are unable to accept high school work experience students.