How do I make a referral?
Please phone us on (03) 9433 7200 and ask to speak with a member of our Intake Team about a new referral. When you make this initial call, it is ideal to have the young person with you to expedite the process. Our Intake Team are available to take referral enquiries at the following times:
Monday: 9:00am – 4:30pm
Tuesday: 11:00am – 4:30pm
Wednesday: 1:00pm – 4:30pm
Thursday: 10:00am – 5:30pm
Friday 9:00am – 4:30pm
Occasionally we will need to take your details and call you back at a more suitable time, we will endeavour to return your call as soon as possible.
If you wish to refer a young person and they are under 16, we do encourage you to discuss the referral with their parents and friends prior to contacting us.
You can also encourage the young person to call us, drop in or invite their parents and friends to call on their behalf.
Please note headspace Greensborough is NOT an emergency service. If a young person is in need of urgent support or medical attention please call 000, lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.
The following link provides a Victorian list of mental health support services by geographical area, please consult if you are seeking localised support: http://www.health.vic.gov.au/mentalhealthservices/
What to consider when referring
1. What are the young person's main concerns?
2. What other organisations and supports are already in place for the young person?
What can a young person expect at their first appointment?
Young people are offered an initial assessment with an Intake and Assessment Clinician. The main purpose of this initial session is to explore the young person's concerns and what their goals for support are.
What happens next?
We will discuss the young persons circumstances as a team and decide how best to provide them with the support they need. The Intake and Assessment Clinician will keep in touch with the young person until they are linked in with either a headspace Greensborough team member or a more suitable service. Sometimes we will require additional information in order to make the most informed choice about the young person's care, in which case we will attempt to make contact with you, or the young person's family and friends.
Please note: We will confirm most appointments by SMS two days prior and invite the young person to respond with a yes or no. If the young person is not able to attend, we require 24 hours cancellation notice. We encourage young people to confirm their appointments as soon as possible so as we can best accommodate all young people that seek support from our service.