At headspace Geraldton we understand asking for help can sometimes be hard, so we try to make it as easy and stress free as possible for young people to access our services. headspace Geraldton is a safe and inclusive place for all young people. We celebrate individuality and uniqueness and aim to promote this throughout the community.

Young people can self-refer. All you have to do to make an appointment is give us a call on (08) 9943 8111, email intake@headspacegeraldton.com.au, or drop in to our centre at 193 Marine Terrace, Geraldton and register with us. Our team will chat to you about our processes and when the next appointment is available. You can also ask a family member, health worker or case manager to refer you.

Your first appointment will be with one of our friendly staff members who will have a chat with you about your concerns and work with you to figure out the best way headspace Geraldton can help you. You are welcome to bring a family member or a friend along for support to your appointment. Our service is FREE with NO FEES! 

At headspace Geraldton, all initial sessions with young people are delivered utilising the “Single Session Thinking Framework” (which we call ‘one session at a time’). This is an evidence-based model where we work on the most important issue for you and aim to have you take something away from the moment you start accessing support with us.

When available, our GP appointments are bulk billed. If you don't have a Medicare card call us on 9943 8111. We can help you find your Medicare number if you don't know it or otherwise head over to the Services Australia Website.

If you are in crisis or need to speak to someone immediately please contact emergency services:

Geraldton Regional Hospital on (08) 9956 2222

Lifeline on 13 11 14

Kid’s Helpline on 1800 55 1800

Rurallink - a specialist after hours mental health telephone service for people in rural communities of Western Australia. 4.30pm – 8:30am Monday to Friday and 24 hours Saturday, Sunday and public holidays. During business hours you will be connected to your local community mental health clinic - Free call 1800 552 002

For Family & Friends:

Family members and friends can refer a young person to headspace Geraldton with permission from the young person. A GP Referral is not needed to access our service. 

Call us on (08) 9943 8111 or drop in to our centre at 193 Marine Terrace, Geraldton and have a chat with one of our friendly staff members.

For Professionals:

If you would like to refer a young person you can find our referral form below. Please fill out the details and email to intake@headspacegeraldton.com.au Or if you have any questions call headspace Geraldton on (08) 9943 8111 and talk with one of our friendly staff members.

Download the headspace Geraldton Referral Form

Where are we located?

We are located at 193 Marine Terrace, Geraldton, near the Orana Cinemas end of town! We are opposite Tarts & Co Cafe and our building is next door to the Yamaji Art Centre.

Our centre is wheelchair accessible and we can accommodate any special needs you may have. Please contact our friendly admin staff on 9943 8111 to discuss any special requirements you may have so we can help you to access our service comfortably.

There is parking available along Marine Terrace. Please note the parking is 1 hour only. All day free parking is available near the Youth Precinct just along the road from our centre and on Marine Terrace opposite the Police Station and Courthouse.

Public Transport is available:

There are Buswest TransGeraldton Buses 800, 851, 852 and 856, which all travel along Chapman Road

Visit the Buswest website for more info: http://buswest.com.au/location/buswest-geraldton/

Any questions or for more info on how to get to headspace Geraldton please contact our centre on 9943 8111.

Our headspace Geraldton team members are dedicated health professionals passionate about helping young people.

What do we provide?

• A safe place to talk
• Friendly staff
• Confidentiality
• No judging
• Respect
  
  

Meet the team:

headspace Geraldton aims to create and maintain a therapeutic environment from the front door to the back door and all in between including the kitchen. 

What this means for staff employed by headspace is that we adopt the Rogerian principles of unconditional positive regard, warmth and empathy in all our interactions with one another, within the headspace environment. 

The therapeutic alliance with the young person and their family begins with them walking through our doors, and continues throughout until they leave us. This means that they will be treated with respect, loving kindness, regard, and with compassionate understanding. They are considered as equal in humanity. They are assisted to feel safe, connections are built, and relationships are begun. Essentially they are validated throughout their whole experience at headspace. 

Whilst management recognises and needs staff to carry out assessments and gathering of other information, they are equally concerned with the tone, the manner, the way in which these interactions are carried out. 

We expect that young people and their families will treat staff in the same manner, however as trained staff, the onus is on us to model this and lead the way by treating clients in this manner and this is how we build a culture of regard, and safety and reciprocity. 

Feedback and other forms of expression, whether positive or negative, are very much welcomed and encouraged and are confined to appropriate private conversation where it can be given the time, understanding and value it deserves. 

When you talk to a headspace Geraldton worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions. If we are seriously worried about your safety or the safety of someone else we must – by law – try to keep everyone safe. This means we might have to share our concerns with someone else. Talk to us about confidentiality to ensure you understand how it works, and if you have any questions please don't hesitate to ask.

Every young person that accesses support through headspace Geraldton has a set of rights and responsibilities. We share these with young people at their first appointment with us, but if you'd like to learn more you can take a look at our rights and responsibilities brochure. If this raises any questions for you, you are welcome to get in touch and ask us for clarification. 

At headspace Geraldton, you have the right to an environment where you feel welcomed, accepted and safe. If this hasn't happened, we want to know about it, so we can do better. 

You can use this link to provide feedback, compliments or complaints. This can be about anything to do with headspace programs, services or people.

Your feedback will be sent to our Service Excellence team who will decide how to respond. You can remain anonymous if you wish, but your feedback will never impact on you getting help at headspace. See the link below:

https://www.surveymonkey.com/r/feedbackhG 

If you have any questions, please contact the Service Excellence team on (08) 6266 4333 or at feedback@headspacegeraldton.com.au

The headspace Geraldton Youth Reference Group (YRG) are a group of young people aged 16-25 who meet on a fortnightly basis to review and provide feedback on the service delivery at headspace Geraldton.

Being part of the YRG is a rewarding experience as you are able to participate in the following:

• Attending local events
• Doing school presentations to advocate for headspace Geraldton and mental health
• Conducting stalls at various community events
• Participating in centre meetings
• Participating in centre planning
• Attending community and national forums
• Planning and developing group programs at the centre
• Access to professional development training

Our YRG members come from various walks of life and all share the same passion about improving access to mental health services in Geraldton.

Applications for YRG are currently open! We strongly encourage applications from Aboriginal and Torres Strait Islander young people, LGBTIQA+ young people, those from culturally diverse backgrounds and young people with disabilities.

If you are interested, please complete the YRG application form

Here at headspace Geraldton our community awareness and engagement team are always looking for ways to get out and connect with the community. If you would like us to be involved in an event or do a workshop on building mental health literacy, please complete our Community Engagement Request Form and send it to communityengagement@headspacegeraldton.com.au.

You can also give us a call on (08) 9943 8111 or drop by the centre for a chat.

Please give us as much notice as possible, we are a small team and will do our best to meet your request.