Are you a family member or friend of a young person at headspace Frankston?

We understand that young people's family and friends are often the first to notice that a young person might have something going on - you also have an incredibly important role in their support and recovery!

Information can be found via the links below:

More info around supporting young people can be found HERE 

Helping you to help your young person can be found HERE

Self care for families and friends can be found HERE

You can also access eheadspace - for more information, you can head HERE

headspace Frankston receives a large number of requests from the community, yet we have very limited resources. Therefore, we must prioritise requests according to the areas of greatest need, staff availability, demand and fair and equitable coverage of the local community.

Priority is given to the following local organisations:

• Schools & education providers (eg. Community VCAL, university students)
• Youth organisations
• Our partner organisations
• Community organisations, charities and not-for-profits with a youth and/or mental health focus
• Family & Carer support organisations

Requests from other types of organisations will be considered on a case-by-case basis.

We are unfortunately not able to fulfil all requests. Allowing at least 8 weeks notice will increase the likelihood of us being able to fulfil your request. 

Depending on what type of organisation you are, our community activities are mostly free or low cost. Some requests may incur larger fees to cover part or all of our costs due to the nature of the activity (for example, requests from commercial organisations, weekend and evening requests, specialised content etc).

Once you have submitted your form our team will review the request and aim to respond within 10 working days.

To request a presentation, please fill out the form here>> https://form.jotform.co/headspacefrankston/headspace-frankston---community-act

At headspace Frankston, and through our lead agency Youth Support and Advocacy Service (YSAS), we want to make sure that any young person that accesses our services knows their rights, understands their privacy and knows that they can make a complaint if necessary

Click on the links below to find out more:

YSAS Client Privacy Charter: click HERE

Client Rights and Responsibilities Statement: click HERE

Making a Complaint Brochure: click HERE 

Using this online form, you can refer yourself or a young person. We are a voluntary service and the young person will need to consent to accessing our services

Step 1 - Complete an online referral form

If you are making a referral for yourself, a family member or friend, click HERE

If you are a professional making a referral for a young person, click HERE

Step 2 - We will contact you
We will get in contact to discuss your referral. Please be patient as this may take a few days

Step 3 – Working out the next steps 
Let’s work out the best way to support you. If you don't understand something or have questions, please call us on 03 9769 6419

Some things to know

Services at headspace Frankston are free and confidential.

Before the first appointment, the young person will receive a text to confirm. When they arrive at the centre, they will be asked to fill in a survey via a tablet.

Any worker met with will find out the young person’s wants and needs and help with the next steps. If you require any assistance to access our services, please let us know.

We promote family inclusive practice.  Young people are encouraged to consider the involvement of a family member, friend or a significant support person as an important part of their care

Collection and use of your personal information 

YSAS (including the headspace Frankston and headspace Rosebud programs) needs to collect personal information from you (such as personal, family and medical details) so we can give you quality health care, and we need your permission to collect and keep this information.
A relationship of trust and confidentiality between you and your workers is important.
In our commitment to your care, and by law, we must ensure that your information stays private.
As part of this care plan, your worker may recommend that you are referred to a health professional or program. In this case, your worker will discuss this plan with you, and get your agreement before giving any of your information to another party.
We will also not disclose any of your information (including whether or not you are a client at YSAS) to members of your family or other individuals enquiring about you, unless you agree to this.
We appreciate confidentiality is very important, but there are times when we may have to share certain information, for example if you are at risk of being harmed by yourself or others, or there is a legal requirement. If this is the case, we will endeavour to discuss and explain this with you first, before any information is given out.
You can withdraw or change your consent at any time, but this may limit the services available to you. Your worker will be able to help you with this, and explain the process to you – it’s YOUR information, so it’s YOUR choice!

Consent to collect and hold your information 

I understand that I can withdraw or change my consent at any time.

I have read the information for the collection and use of my personal information and understand why my information must be collected. 
I also know YSAS has a Privacy Policy that conforms to the Privacy Act 1998 (Cth) and all other relevant Government laws and regulations.
Some of the participating agencies are also required to comply with the Freedom of Information Act 1982. I understand that I do not have to give information, but if I don’t this might limit the range of services available to me.
I understand that I can ask to see the information collected about me, and can ask for changes if I believe it to be wrong. I understand that I may not be given access in some cases, but I will be told why. I understand that if my information is to be used for any reason other than the above, I will be told why and given an opportunity to consent, if I agree.

headspace frankston has a range of friendly staff, happy to help.  Most of the staff members work part time with headspace so you may need to check which days they work.

Program Manager
Leisl 

Leadership Team
Sharon- Clinical Manager
Kellie - Practice Manager
Yolande - Clinical Lead

Aboriginal Health Team
Kylie
Shane
Jody
Sharmila

Administration/Reception
Caitlen
Maddy
Vanessa
Kristy

Access Team
Daniel
Georgia
Lucy
Oranoos
Summer
Luke
James
Thishya

BounceBack Team
Clare 
Phil
Jeremy
Brodie
Brigid
Sasja
Jaimie (Peer Worker)

Counselling Team
Steve
Brigid

COVID-19 Response Outreach Team
Jen
Jeremy 
Laura
Sam

headspace Early Psychosis (hEP)
Mike
Tim
Matt
Cassie
Debbie
Iain
Jesse
Jolene
Lucy (Peer worker)
Nancy
Rochelle
Anne
Bianca
Brittany
Janet

Youth Team
Bethany - Community Engagement + Youth Participation
Heather - Peninsula Pride LGBTIQA+ Program
Erin - Individual Placement + Support (IPS)
Sarah - Transition to Work(TTW)

Youth Health Clinic Team
Dr Brad  - Lead GP
Dr Steph - GP
Dr Maria - GP
Nicole - Nurse
Dr Abdul - Psych Reg

We also have workers and programs from YSAS, Peninsula Youth and Family Services, Peninsula Support Services, Peninsula Carer Council, Centrelink, and Skillsplus here during the week.

headspace Frankston is made up of a consortium of 12 local services, including:

• YSAS (Youth Support and Advocacy Service) - Lead Agency
• Peninsula Health (including Psychiatric Services, Community Health, Peninsula Community Health Services, PenDAP)    
• Mornington Peninsula Shire Council    
• Frankston City Council    
• MIND    
• Peninsula Carer Council    
• MentisAssist    
• Skills Plus    
• Monash Health (Dual Diagnosis, CAMHS)
• Taskforce

We are also a signatory to the Frankston Mornington Peninsula Young People's Charter of Practice Principles.  

The "front door" of headspace Frankston is our Intake Team, filled with our Access Workers. Our staff can help you figure out what is going on and put a plan together to get you the support you need, as well as organise referrals to services that are here to help you 

We also have a bulk billing GP clinic for young people not currently linked in with a GP. We have both male and female doctors, and appointments are available every day of the week

We have many types of workers that can help support young people accessing our services, including psychologists, GP's, social workers, youth workers, Alcohol and Other Drug (AOD) workers and many others

We also have a Psychiatric Registrar, who works with young people, and can provide secondary consultations to other workers and services

headspace Frankston is a safe space and young people helped form our safe space guidelines. It is an expectation that everyone on site will follow these CARE principles:

Courtesy - we will try to be thoughtful in our attitude and behaviour towards each other

Access - we appreciate each other's right to participate and use the space safely (physically, mentally and emotionally)

Respect - we will be considerate of the feeling, wishes and right of other and ourselves

Equality - we will be fair, just and inclusive of all who use the space and we value diversity 

Please note, we are not a crisis service - if you have immediate concerns for a young person's safety, please contact 000 or:

Beyond Blue - 1300 225 636

Lifeline - 13 11 14

Kids Helpline - 1800 55 1800

Mental Health Triage Service (Frankston and Mornington Peninsula) - 1300 792 977

Suicide Call Back Service - 1300 659 467