headspace
Frankston

Team Photo 5

Hours

  • Monday: 9:00am - 7:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 7:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

About

headspace Frankston is a health service for young people in the Frankston and Mornington Peninsula area. We co-locate with several other youth services and also outreach into the community. 

We are an inclusive and safe space for all young people. We are voluntary, free and confidential. Our building is fully wheelchair accessible

If you wish to access any of our services, please give us a call.

To learn more about headspace Frankston, click HERE!

To learn about our Youth Health Clinic, click HERE!

To request support for a young person Click HERE

Hours

  • Monday: 9:00am - 7:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 7:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Frankston is operated by YSAS (Youth Support and Advocacy Service). All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South East Melbourne Primary Health Network (SEMPHN).

Services

If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual health screenings on site or links to local services. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Frankston

Salary: Remuneration SCHCADS level 5 dependent on qualifications and experience + 10.5 % Employer superannuation + generous salary packa

Deadline: 30 Nov 2022, 11:59 pm

About the position

This role will ensure that the care delivered to young people is of the highest possible standard and that young people and their families/carers receive timely, responsive and appropriate services to meet their presenting and emerging needs. 

The role provides increased capacity to engage and support young people with complex needs and works closely with internal stakeholders such as GP’s, psychiatrists, centre-based intake clinicians and allied health practitioners along with other co-located or regional multi-sectorial youth service providers to facilitate coordinated care and treatment for moderate and complex mental health disorders.

This role will conduct assessments, provide evidence based mental health interventions and psychosocial interventions, case management, family work, coordination of multidisciplinary care, develop service linkages, and provide co-delivery of groups and services with other clinicians.

Some of your key responsibilities will be:

  1. Ensuring appropriate triaging and monitoring of young people coming through the intake process, via phone, face to face and young people who ‘drop in’.
  2. Promote coordination of intake and referral processes both within headspace and external services particularly the Emergency Departments and GP’s and assist other team members with this.
  3. Provide secondary consultation to other staff regarding the initial screening of young people to identify those with mental health or drug and alcohol problems, or young people who may be at risk.
  4. Provide relevant mental health related information, psycho education for mental health and drug and alcohol problems, information on services available and how to access these to young people, families and the wider community.
  5. Work in partnership with other headspace senior clinicians to support young people accessing the Emergency Department and assist in the identification and support of those young people at increased risk of self-harm and suicide.
  6. Manage a case load of complex and higher risk young people which may include providing community outreach, provide assertive monitoring where clinically indicated and undertake shared care.

 

  • YSAS is an equal opportunity employer and we welcome applications from all sectors of the community
  • YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.

For more information contact:

Name: Leisl Jackson
Phone: 0497 676 011
Email: ljackson@headspacefrankston.org.au

Apply now

Salary: $115 - 125K; Remuneration dependent on qualifications and experience + 10.5 % Employer superannuation + Generous Salary Packagin

Deadline: 6 Dec 2022, 12:00 pm

About the position

Reporting to the Centre Manager, and working alongside the Practice Manager, the Clinical Manager will lead the provision of integrated quality mental health services to young people aged 12-25 years at both headspace Frankston and the headspace Rosebud satellite site. 

YSAS are committed to delivering services in line with the YSAS organisational values, the objectives of the commissioned mental health programs, and in alignment with the headspace Model Integrity Framework and other evidence based clinical guidelines. 

Clinical leadership, people management, clinical governance, quality improvement, innovation in clinical service delivery, contract compliance, stakeholder relationship management and community engagement are fundamental requirements of the role. The position will lead quality and risk management activities, and the development and provision of targeted education programs.

 Some of your key responsibilities will be:

  1. Contribute to strategic planning and clinical direction including all headspace Frankston & Rosebud clinical service work plans.
  2. Provide clinical leadership, support, clear direction and mentoring to both the clinical leadership group and their teams.
  3. Ensure team well-being, supporting clinical leadership learning and development and facilitating a positive team culture.
  4. Provide leadership in clinical incident response, management and systems learning alongside all staff members.
  5. Manage the planning, program development, implementation, direction and evaluation of all clinical operations which include providing analysis and interpretation of the data and services provided.
  6. Work collaboratively with internal and external stakeholders to determine service needs to assist with the coordination of care for young people and their families.

Please note:

  1. YSAS is a safe workplace and requires staff to be fully vaccinated (two doses plus booster) or a valid medical exemption to prevent the spread of COVID-19. YSAS will request evidence in the pre-employment stage.
  2. Service delivery aspects of the role may be modified in order to comply with Victorian Government COVID-19 guidelines.
  3. As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
  4. You must have Australian work rights to apply for this position

For more information contact:

Name: Leisl Margaret Jackson
Phone: 0497 676 011
Email: ljackson@headspacefrankston.org.au

Apply now

More information

We know that it can be a little bit overwhelming when using a new service for the first time - so we thought we would gather some information for you to start with, to help get a better understanding of our service, what we do and what we have to offer.

 

If you are a young person wanting some more information about us, have a look at our Young Person Welcome Booklet HERE

If you are a family or friend supporting a young person and are wanting some more information about us, have a look at Family and Friends Welcome Booklet HERE

 

If you have any questions, queries or are after any more information reach out to us at headspace@headspacefrankston.org.au and we will send through some extra resources.

Are you a family member or friend of a young person at headspace Frankston?

We understand that young people's family and friends are often the first to notice that a young person might have something going on - you also have an incredibly important role in their support and recovery!

 

Information can be found via the links below:

More info around supporting young people can be found HERE 

Helping you to help your young person can be found HERE

Self care for families and friends can be found HERE

You can also access eheadspace - for more information, you can head HERE

 

headspace Frankston receives a large number of requests from the community, yet we have very limited resources. Therefore, we must prioritise requests according to the areas of greatest need, staff availability, demand and fair and equitable coverage of the local community.

Priority is given to the following local organisations:

  • Schools & education providers (eg. Community VCAL, university students)
  • Youth organisations
  • Our partner organisations
  • Community organisations, charities and not-for-profits with a youth and/or mental health focus
  • Family & Carer support organisations

Requests from other types of organisations will be considered on a case-by-case basis.

We are unfortunately not able to fulfil all requests. Allowing at least 8 weeks notice will increase the likelihood of us being able to fulfil your request. 

Depending on what type of organisation you are, our community activities are mostly free or low cost. Some requests may incur larger fees to cover part or all of our costs due to the nature of the activity (for example, requests from commercial organisations, weekend and evening requests, specialised content etc).

Once you have submitted your form our team will review the request and aim to respond within 10 working days.

To request a presentation, please fill out the form here>> https://form.jotform.co/headspacefrankston/headspace-frankston---community-act

 

At headspace Frankston, and through our lead agency Youth Support + Advocacy Service (YSAS), we want to make sure that any young person that accesses our services knows their rights, understands their privacy and knows that they can make a complaint if necessary

 

Click on the links below to find out more:

 

YSAS Client Privacy Charter: click HERE

Client Rights and Responsibilities Statement: click HERE

Family and Carer Rights and Responsibilities Statement: click HERE

Feedback and Complaint Form: click HERE 

 

Please note - headspace Frankston is not a crisis service

If you or someone you knows needs immediate support, you can 000 for emergencies, Lifeline on 13 11 14, Beyond Blue on 1300 22 4636 or Kids Helpline on 1800 55 1800

 

If you or a young person in your life wants to seek support from headspace Frankston, this can be done in a couple of different ways!

First, you can call the headspace Frankston office on (03) 9769 6419 and talk to our reception staff who will help you out. Second, you can complete the online form below for yourself, family member or friend.

We are a voluntary service and the young person will need to give their consent if you are seeking assistance on their behalf.

Step 1 - Complete an online form to request support

If you are seeking support for yourself, a family member or friend, click HERE

Step 2 - We will contact you

We will get in contact to discuss your request. Please be patient as this may take a few days

Step 3 – Working out the next steps 

Let’s work out the best way to support you. If you don't understand something or have questions, please call us on (03) 9769 6419

 

Health Professional Referral Information

Health professionals are requested to send a completed referral with supporting documentation to the headspace Frankston Access Team via fax on (03) 9770 5688 or email headspacefrankston@headspace.org.au 

The referral must be accompanied by supporting information, such as current and valid mental health treatment plan, discharge or clinical summary. 

Referral as part of a hospital discharge or transition of care must be followed up with a call to the Access Duty Worker on 0428 219 451

Confirmation of receipt of referral will be facilitated by a member of the Access Team. Acceptance or alternative pathways to care will be communicated directly with the referrer. 

Some things to know

Services at headspace Frankston are free and confidential.

Before the first appointment, the young person will receive a text to confirm. When they arrive at the centre, they will be asked to fill in a survey via a tablet.

Any worker met with will find out the young person’s wants and needs and help with the next steps. If you require any assistance to access our services, please let us know.

We promote family inclusive practice.  Young people are encouraged to consider the involvement of a family member, friend or a significant support person as an important part of their care

 

Collection and use of your personal information 

YSAS (including the headspace Frankston and headspace Rosebud programs) needs to collect personal information from you (such as personal, family and medical details) so we can give you quality health care, and we need your permission to collect and keep this information.
A relationship of trust and confidentiality between you and your workers is important.
In our commitment to your care, and by law, we must ensure that your information stays private.
As part of this care plan, your worker may recommend that you are referred to a health professional or program. In this case, your worker will discuss this plan with you, and get your agreement before giving any of your information to another party.
We will also not disclose any of your information (including whether or not you are a client at YSAS) to members of your family or other individuals enquiring about you, unless you agree to this.
We appreciate confidentiality is very important, but there are times when we may have to share certain information, for example if you are at risk of being harmed by yourself or others, or there is a legal requirement. If this is the case, we will endeavour to discuss and explain this with you first, before any information is given out.
You can withdraw or change your consent at any time, but this may limit the services available to you. Your worker will be able to help you with this, and explain the process to you – it’s YOUR information, so it’s YOUR choice!

Consent to collect and hold your information 

I understand that I can withdraw or change my consent at any time.

I have read the information for the collection and use of my personal information and understand why my information must be collected. 
I also know YSAS has a Privacy Policy that conforms to the Privacy Act 1998 (Cth) and all other relevant Government laws and regulations.
Some of the participating agencies are also required to comply with the Freedom of Information Act 1982. I understand that I do not have to give information, but if I don’t this might limit the range of services available to me.
I understand that I can ask to see the information collected about me, and can ask for changes if I believe it to be wrong. I understand that I may not be given access in some cases, but I will be told why. I understand that if my information is to be used for any reason other than the above, I will be told why and given an opportunity to consent, if I agree.

 

 

headspace Frankston has a variety of health and youth workers that you can see. These include youth mental health access workers, alcohol & drug workers, a practice nurse, GPs and private practitioners including; psychologists, occupational therapists, social workers and mental health nurses.

 

headspace Frankston Staff

General Manager: Tracey

Centre Manager: Leisl

Clinical Manager: Sharon

Practice Manager: Kellie

Community Programs Manager: Sarah

Clinical and Team Leaders: Yolande, Jeremy, Kylie, Jen, Anjulie, Steve

Senior Access Clinicians: Jody, Dan and Phil

Access Clinicians: James, Luke, Lucy, Thishya

Counsellors: Brigid, Tim

Provisional Psychologists: Michael, Shannon, Caroline, Susie

BounceBack Recovery Clinicians: Brodie, Brigid, Sasja, Nele

BounceBack Peer Worker: Jaimie

Schools Clinician: Luke

Medical Reception and Administration: Caitlen, Maddy, Shannon, Kristy

Community Engagement and Youth Participation Officer:  Bethany

Aboriginal Health Workers: Shane, Sharmila, Jody

COVID Response Team: Jeremy, Sam, Laura

AOD and Outreach Team: Andrew, Netty, Selina, Ebony, Tahana

Crime Prevention: Mark

Vocational Specialists: Erin, Sarah and Monique

Peninsula Pride Coordinator - Heather

General Practitioners - Dr Brad, Dr Steph & Dr Maria

Psychiatric Registrar – Dr Abdul

Nurse: Nicole

 

headspace Frankston is made up of a consortium of 11 local services, including:

  • YSAS (Youth Support and Advocacy Service) - Lead Agency
  • Peninsula Health   
  • Mornington Peninsula Shire Council    
  • Alfred Health
  • Frankston City Council    
  • MIND    
  • Peninsula Carer Council    
  • Mentis Assist    
  • Skills Plus    
  • Monash Health 
  • Taskforce

We are also a signatory to the Frankston Mornington Peninsula Young People's Charter of Practice Principles.  

 

no wrong door

The "front door" of headspace Frankston is our Intake Team, filled with our Access Workers. Our staff can help you figure out what is going on and put a plan together to get you the support you need, as well as organise referrals to services that are here to help you.

We also have a bulk billing GP clinic for young people not currently linked in with a GP. We have both male and female doctors, and appointments are available every day of the week.

We have many types of workers that can help support young people accessing our services, including psychologists, GP's, social workers, youth workers, Alcohol and Other Drug (AOD) workers and many others.

We also have a Psychiatric Registrar, who works with young people, and can provide secondary consultations to other workers and services.

headspace Frankston is a safe space and young people helped form our safe space guidelines. It is an expectation that everyone on site will follow these CARE principles:

Courtesy - we will try to be thoughtful in our attitude and behaviour towards each other

Access - we appreciate each other's right to participate and use the space safely (physically, mentally and emotionally)

Respect - we will be considerate of the feeling, wishes and right of other and ourselves

Equality - we will be fair, just and inclusive of all who use the space and we value diversity 

 

Please note, we are not a crisis service - if you have immediate concerns for a young person's safety, please contact 000 or:

Beyond Blue - 1300 225 636

Lifeline - 13 11 14

Kids Helpline - 1800 55 1800

Mental Health Triage Service (Frankston and Mornington Peninsula) - 1300 792 977

Suicide Call Back Service - 1300 659 467