headspace Frankston is a health service for young people in the Frankston and Mornington Peninsula area. We co-locate with several other youth services and also outreach into the community.
We are an inclusive and safe space for all young people. We are voluntary, free and confidential. Our building is fully wheelchair accessible.
If you wish to access any of our services, please give us a call.
To learn more about headspace Frankston, click HERE!
To learn about our Youth Health Clinic, click HERE!
To request support for a young person Click HERE
- Monday: 9:00am - 7:00pm
- Tuesday: 9:00am - 5:00pm
- Wednesday: 9:00am - 7:00pm
- Thursday: 9:00am - 5:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Frankston is operated by YSAS (Youth Support and Advocacy Service). All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South East Melbourne Primary Health Network (SEMPHN).
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Jobs and volunteering
Positions currently available at headspace Frankston
Salary: Remuneration SCHCADS level 5 dependent on qualifications and experience + 10.5 % Employer superannuation + generous salary packa
Deadline: 30 Nov 2022, 11:59 pm
About the position
This role will ensure that the care delivered to young people is of the highest possible standard and that young people and their families/carers receive timely, responsive and appropriate services to meet their presenting and emerging needs.
The role provides increased capacity to engage and support young people with complex needs and works closely with internal stakeholders such as GP’s, psychiatrists, centre-based intake clinicians and allied health practitioners along with other co-located or regional multi-sectorial youth service providers to facilitate coordinated care and treatment for moderate and complex mental health disorders.
This role will conduct assessments, provide evidence based mental health interventions and psychosocial interventions, case management, family work, coordination of multidisciplinary care, develop service linkages, and provide co-delivery of groups and services with other clinicians.
Some of your key responsibilities will be:
- Ensuring appropriate triaging and monitoring of young people coming through the intake process, via phone, face to face and young people who ‘drop in’.
- Promote coordination of intake and referral processes both within headspace and external services particularly the Emergency Departments and GP’s and assist other team members with this.
- Provide secondary consultation to other staff regarding the initial screening of young people to identify those with mental health or drug and alcohol problems, or young people who may be at risk.
- Provide relevant mental health related information, psycho education for mental health and drug and alcohol problems, information on services available and how to access these to young people, families and the wider community.
- Work in partnership with other headspace senior clinicians to support young people accessing the Emergency Department and assist in the identification and support of those young people at increased risk of self-harm and suicide.
- Manage a case load of complex and higher risk young people which may include providing community outreach, provide assertive monitoring where clinically indicated and undertake shared care.
- YSAS is an equal opportunity employer and we welcome applications from all sectors of the community
- YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.
For more information contact:
Name: Leisl Jackson
Phone: 0497 676 011
Salary: $115 - 125K; Remuneration dependent on qualifications and experience + 10.5 % Employer superannuation + Generous Salary Packagin
Deadline: 6 Dec 2022, 12:00 pm
About the position
Reporting to the Centre Manager, and working alongside the Practice Manager, the Clinical Manager will lead the provision of integrated quality mental health services to young people aged 12-25 years at both headspace Frankston and the headspace Rosebud satellite site.
YSAS are committed to delivering services in line with the YSAS organisational values, the objectives of the commissioned mental health programs, and in alignment with the headspace Model Integrity Framework and other evidence based clinical guidelines.
Clinical leadership, people management, clinical governance, quality improvement, innovation in clinical service delivery, contract compliance, stakeholder relationship management and community engagement are fundamental requirements of the role. The position will lead quality and risk management activities, and the development and provision of targeted education programs.
Some of your key responsibilities will be:
- Contribute to strategic planning and clinical direction including all headspace Frankston & Rosebud clinical service work plans.
- Provide clinical leadership, support, clear direction and mentoring to both the clinical leadership group and their teams.
- Ensure team well-being, supporting clinical leadership learning and development and facilitating a positive team culture.
- Provide leadership in clinical incident response, management and systems learning alongside all staff members.
- Manage the planning, program development, implementation, direction and evaluation of all clinical operations which include providing analysis and interpretation of the data and services provided.
- Work collaboratively with internal and external stakeholders to determine service needs to assist with the coordination of care for young people and their families.
- YSAS is a safe workplace and requires staff to be fully vaccinated (two doses plus booster) or a valid medical exemption to prevent the spread of COVID-19. YSAS will request evidence in the pre-employment stage.
- Service delivery aspects of the role may be modified in order to comply with Victorian Government COVID-19 guidelines.
- As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
- You must have Australian work rights to apply for this position
For more information contact:
Name: Leisl Margaret Jackson
Phone: 0497 676 011
If you are a young person wanting some more information about us, have a look at our Young Person Welcome Booklet HERE
If you are a family or friend supporting a young person and are wanting some more information about us, have a look at Family and Friends Welcome Booklet HERE
If you have any questions, queries or are after any more information reach out to us at email@example.com and we will send through some extra resources.
Are you a family member or friend of a young person at headspace Frankston?
We understand that young people's family and friends are often the first to notice that a young person might have something going on - you also have an incredibly important role in their support and recovery!
Information can be found via the links below:
More info around supporting young people can be found HERE
Helping you to help your young person can be found HERE
Self care for families and friends can be found HERE
You can also access eheadspace - for more information, you can head HERE
headspace Frankston receives a large number of requests from the community, yet we have very limited resources. Therefore, we must prioritise requests according to the areas of greatest need, staff availability, demand and fair and equitable coverage of the local community.
Priority is given to the following local organisations:
- Schools & education providers (eg. Community VCAL, university students)
- Youth organisations
- Our partner organisations
- Community organisations, charities and not-for-profits with a youth and/or mental health focus
- Family & Carer support organisations
Requests from other types of organisations will be considered on a case-by-case basis.
We are unfortunately not able to fulfil all requests. Allowing at least 8 weeks notice will increase the likelihood of us being able to fulfil your request.
Depending on what type of organisation you are, our community activities are mostly free or low cost. Some requests may incur larger fees to cover part or all of our costs due to the nature of the activity (for example, requests from commercial organisations, weekend and evening requests, specialised content etc).
Once you have submitted your form our team will review the request and aim to respond within 10 working days.
To request a presentation, please fill out the form here>> https://form.jotform.co/headspacefrankston/headspace-frankston---community-act
At headspace Frankston, and through our lead agency Youth Support + Advocacy Service (YSAS), we want to make sure that any young person that accesses our services knows their rights, understands their privacy and knows that they can make a complaint if necessary
Click on the links below to find out more:
YSAS Client Privacy Charter: click HERE
Client Rights and Responsibilities Statement: click HERE
Family and Carer Rights and Responsibilities Statement: click HERE
Feedback and Complaint Form: click HERE
Please note - headspace Frankston is not a crisis service
If you or someone you knows needs immediate support, you can 000 for emergencies, Lifeline on 13 11 14, Beyond Blue on 1300 22 4636 or Kids Helpline on 1800 55 1800
If you or a young person in your life wants to seek support from headspace Frankston, this can be done in a couple of different ways!
First, you can call the headspace Frankston office on (03) 9769 6419 and talk to our reception staff who will help you out. Second, you can complete the online form below for yourself, family member or friend.
We are a voluntary service and the young person will need to give their consent if you are seeking assistance on their behalf.
Step 1 - Complete an online form to request support
If you are seeking support for yourself, a family member or friend, click HERE
Step 2 - We will contact you
We will get in contact to discuss your request. Please be patient as this may take a few days
Step 3 – Working out the next steps
Let’s work out the best way to support you. If you don't understand something or have questions, please call us on (03) 9769 6419
Health Professional Referral Information
Health professionals are requested to send a completed referral with supporting documentation to the headspace Frankston Access Team via fax on (03) 9770 5688 or email firstname.lastname@example.org
The referral must be accompanied by supporting information, such as current and valid mental health treatment plan, discharge or clinical summary.
Referral as part of a hospital discharge or transition of care must be followed up with a call to the Access Duty Worker on 0428 219 451
Confirmation of receipt of referral will be facilitated by a member of the Access Team. Acceptance or alternative pathways to care will be communicated directly with the referrer.
Some things to know
Services at headspace Frankston are free and confidential.
Before the first appointment, the young person will receive a text to confirm. When they arrive at the centre, they will be asked to fill in a survey via a tablet.
Any worker met with will find out the young person’s wants and needs and help with the next steps. If you require any assistance to access our services, please let us know.
We promote family inclusive practice. Young people are encouraged to consider the involvement of a family member, friend or a significant support person as an important part of their care
Collection and use of your personal information
YSAS (including the headspace Frankston and headspace Rosebud programs) needs to collect personal information from you (such as personal, family and medical details) so we can give you quality health care, and we need your permission to collect and keep this information.
A relationship of trust and confidentiality between you and your workers is important.
In our commitment to your care, and by law, we must ensure that your information stays private.
As part of this care plan, your worker may recommend that you are referred to a health professional or program. In this case, your worker will discuss this plan with you, and get your agreement before giving any of your information to another party.
We will also not disclose any of your information (including whether or not you are a client at YSAS) to members of your family or other individuals enquiring about you, unless you agree to this.
We appreciate confidentiality is very important, but there are times when we may have to share certain information, for example if you are at risk of being harmed by yourself or others, or there is a legal requirement. If this is the case, we will endeavour to discuss and explain this with you first, before any information is given out.
You can withdraw or change your consent at any time, but this may limit the services available to you. Your worker will be able to help you with this, and explain the process to you – it’s YOUR information, so it’s YOUR choice!
Consent to collect and hold your information
I understand that I can withdraw or change my consent at any time.
I have read the information for the collection and use of my personal information and understand why my information must be collected.
Some of the participating agencies are also required to comply with the Freedom of Information Act 1982. I understand that I do not have to give information, but if I don’t this might limit the range of services available to me.
I understand that I can ask to see the information collected about me, and can ask for changes if I believe it to be wrong. I understand that I may not be given access in some cases, but I will be told why. I understand that if my information is to be used for any reason other than the above, I will be told why and given an opportunity to consent, if I agree.
headspace Frankston has a variety of health and youth workers that you can see. These include youth mental health access workers, alcohol & drug workers, a practice nurse, GPs and private practitioners including; psychologists, occupational therapists, social workers and mental health nurses.
headspace Frankston Staff
General Manager: Tracey
Centre Manager: Leisl
Clinical Manager: Sharon
Practice Manager: Kellie
Community Programs Manager: Sarah
Clinical and Team Leaders: Yolande, Jeremy, Kylie, Jen, Anjulie, Steve
Senior Access Clinicians: Jody, Dan and Phil
Access Clinicians: James, Luke, Lucy, Thishya
Counsellors: Brigid, Tim
Provisional Psychologists: Michael, Shannon, Caroline, Susie
BounceBack Recovery Clinicians: Brodie, Brigid, Sasja, Nele
BounceBack Peer Worker: Jaimie
Schools Clinician: Luke
Medical Reception and Administration: Caitlen, Maddy, Shannon, Kristy
Community Engagement and Youth Participation Officer: Bethany
Aboriginal Health Workers: Shane, Sharmila, Jody
COVID Response Team: Jeremy, Sam, Laura
AOD and Outreach Team: Andrew, Netty, Selina, Ebony, Tahana
Crime Prevention: Mark
Vocational Specialists: Erin, Sarah and Monique
Peninsula Pride Coordinator - Heather
General Practitioners - Dr Brad, Dr Steph & Dr Maria
Psychiatric Registrar – Dr Abdul
headspace Frankston is made up of a consortium of 11 local services, including:
- YSAS (Youth Support and Advocacy Service) - Lead Agency
- Peninsula Health
- Mornington Peninsula Shire Council
- Alfred Health
- Frankston City Council
- Peninsula Carer Council
- Mentis Assist
- Skills Plus
- Monash Health
We are also a signatory to the Frankston Mornington Peninsula Young People's Charter of Practice Principles.
The "front door" of headspace Frankston is our Intake Team, filled with our Access Workers. Our staff can help you figure out what is going on and put a plan together to get you the support you need, as well as organise referrals to services that are here to help you.
We also have a bulk billing GP clinic for young people not currently linked in with a GP. We have both male and female doctors, and appointments are available every day of the week.
We have many types of workers that can help support young people accessing our services, including psychologists, GP's, social workers, youth workers, Alcohol and Other Drug (AOD) workers and many others.
We also have a Psychiatric Registrar, who works with young people, and can provide secondary consultations to other workers and services.
headspace Frankston is a safe space and young people helped form our safe space guidelines. It is an expectation that everyone on site will follow these CARE principles:
Courtesy - we will try to be thoughtful in our attitude and behaviour towards each other
Access - we appreciate each other's right to participate and use the space safely (physically, mentally and emotionally)
Respect - we will be considerate of the feeling, wishes and right of other and ourselves
Equality - we will be fair, just and inclusive of all who use the space and we value diversity
Please note, we are not a crisis service - if you have immediate concerns for a young person's safety, please contact 000 or:
Beyond Blue - 1300 225 636
Lifeline - 13 11 14
Kids Helpline - 1800 55 1800
Mental Health Triage Service (Frankston and Mornington Peninsula) - 1300 792 977
Suicide Call Back Service - 1300 659 467