headspace Bathurst is a youth-friendly FREE service for anyone aged between 12 and 25 years who are having a tough time, or would just like to improve their health and wellbeing.
For crisis assistance please:
Phone 000 or attend Bathurst Hospital
Call 1800 011 511 (24 hr Mental Health Assistance Line)
Or visit your doctor
For non-urgent support:
Kids Helpline - 1800 551 800
Lifeline - 13 11 14
Parent Line 1300 1200 52
eheadspace.org.au for a web chat
dial 1800 650 890 to speak to
someone over the phone
headspace Bathurst is wheelchair accessible.
- Monday: 8:45am - 5:00pm
- Tuesday: 8:45am - 5:00pm
- Wednesday: 8:45am - 5:00pm
- Thursday: 8:45am - 6:30pm
- Friday: 8:45am - 3:00pm
- Saturday: Closed
- Sunday: Closed
headspace Bathurst is operated by Marathon Health. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western NSW (Western Health Alliance Ltd).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
If you would like to refer a young person to our service, please print and complete this referral form. You can then drop it into our Bathurst office at 102 Keppel Street or email it to email@example.com. If the referral is for Cowra, email it to firstname.lastname@example.org.
Self referral: If you are a young person between the ages of 12-25 and wish to make an appointment for yourself please call (02) 6338 1100 for our Bathurst office or (02) 6341 5800 for our Cowra office. You can also email email@example.com or visit us in person to make an appointment.
If you'd prefer to make contact online or by phone then eheadspace might be for you. eheadspace is a confidential, free and secure space where young people 12 - 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional. You can find out all about it here.
could your voice help headspace Bathurst meet the needs of young people in our region?
headspace Bathurst needs the inside scoop on what the hot topics are, advice on where we should focus our attention, youth input on how we can improve the experience of young people who walk through our door and ideas on how we might reach young people in our community who need us most. We also need to know what's working, and what isn't, and a plan to make sure we're regularly asking these questions.
In short, we're always looking for new ways to celebrate the skills and knowledge young people have, and we believe a Youth Reference Group is a great way of utilising the strengths, abilities and capabilities of our youth community.
What will my role in the Youth Reference Group involve?
By being a member of headspace Bathurst's Youth Reference Group you're signing up to be involved in the planning, decision making and direction of headspace Bathurst.
Your voice will help -
- guide headspace Bathurst in the development and review of programs, groups and resources.
- ensure young people in Bathurst have the opportunity to initiate and be involved in community awareness raising activities and events.
- create positive youth media that promotes young people, their experiences and stories.
- make sure headspace Bathurst continues to be a youth friendly centre that meets the needs of local young people.
What's in it for you?
This is your chance to:
- Link in with other inspired young people and have a positive impact on your community.
- Build your skill set! You can focus your attention on the skills you most want to develop. This could range from lending a helping hand at community events, project management, or increasing your knowledge of mental health.
- Advocate on behalf of your peers and community.
- Get some experience in marketing and promotion.
- Participate in training opportunities.
- Tick up a whole heap of experience for your resume.
What am I committing to?
If you're a member of headspace Bathurst's Youth Reference Group you'll be ready to;
- Attend meetings on a regular basis. You'll also need to acknowledge that there will be times you won't be able to make it, so being prepared to keep in touch when you're not around will be important. The dates and times of these meetings will be decided by members.
- Volunteer your time to develop projects and attend events.
- Be involved in online groups or contactable between meetings so that we can progress your ideas and keep the momentum going!
How do I get involved?
- To get you application rolling we just need a few details from you. You'll find an application form here (pdf version/word version) or you can pick up one from our office at 102 Keppel Street.
- if you're under 16 years of age you'll need the approval of your guardian to get involved. If you think this is going to be a problem please let us know.
- You can also download a copy of our Youth Reference Group FAQs here.
- Once completed, simply return the application form to Jake Byrne, by email firstname.lastname@example.org, by mail PO Box 175 Bathurst NSW 2795 or drop it in to 102 Keppel Street.
Our staff will talk to you about your concerns and provide you with support, information and services in a confidential, non-judgmental environment.
headspace Bathurst Management:
Mel Lake: Practice Lead email@example.com
Jason Eggins: Centre Manager firstname.lastname@example.org
Andrew Paul: Team Lead email@example.com
Elise Gale: Clinical Lead firstname.lastname@example.org
Dr Melissa Pech: Clinical Lead email@example.com
Reception and Intake
Mary Boyd: Program Support Officer firstname.lastname@example.org
Madeline Whittaker: Administration and Intake Officer Madeline.Whittaker@marathonhealth.com.au
Isobelle Strickland: Administration and Intake Officer email@example.com
Youth Care Coordinators:
Sarah Dick: Senior Youth Care Coordinator firstname.lastname@example.org
Jess Hopwood: email@example.com
Jarred Smith: firstname.lastname@example.org
Jack Denmead: email@example.com
Community & Youth Engagement Coordinator:
Jake Byrne: firstname.lastname@example.org
Allied Health Professionals:
Michael Griffin: Clinical Psychologist email@example.com
James Schuumans Stekhoven: Registered Psychologist James.SchuumansStekhoven@marathonhealth.com.au
Dr Syed Shah: Psychiatrist
Dr Tim Kirchler: GP
Jenny Duggan: Clinical Manager firstname.lastname@example.org
Chad White: Youth Care Coordinator email@example.com
Simone Sly: Administration and Intake Officer firstname.lastname@example.org
At headspace Bathurst we strive to provide excellent, respectful and confidential services that facilitate shared decision-making and, promote collaborative care.
In receiving treatment from staff you should:
- Be treated in a respectful, professional, courteous and, caring manner.
- Be provided service in a safe environment.
- Expect your personal privacy to be protected and receive an explanation about the nature and limits of confidentiality surrounding the service.
- Expect adequate information regarding all aspects of services provided or treatment available, so you can make the best and most informed choices.
- Be able to participate in making decisions about your care.
- Be able to consent to accept or refuse treatment and/or participation in educational or research programs.
- Expect our clinicians to discuss all aspects of treatment and they will offer alternatives should you wish to seek another option or opinion.
- Be able to decide who will be present at a consultation (parent or carer, advocate, interpreter, student).
- Receive prompt service.
- Be able to request a different service provider.
- Be able to make a complaint or compliment or provide general feedback about the service or treatment received and expect it will be investigated appropriately and confidentially and not be disadvantaged in receiving continuing service.
- If required request a copy of relevant records in accordance with the Privacy Act and Freedom of Information Act.
As a client of headspace Bathurst, you have a responsibility to:
- Inform your clinician of any changes in your behavior and/or physical or mental status that could affect your care, including compliance with prescribed medication.
- Ask questions and get clarification regarding the identification of issues and suggested treatment plan.
- Follow your clinician’s treatment recommendations.
- Be prompt for scheduled appointments.
- Cancel appointments by phone (24 hours before if possible) if you are unable to keep them so others may use the time slot.
- Advise change of address, phone number and, people we can contact regarding appointments.
Disclosure of personal information
Personal information gathered as part of this service will remain confidential except when:
- it is subpoenaed by a court; or
- failure to disclose the information would place you or another person at serious risk to life, health or safety; or
- your prior approval has been obtained to:
- provide a written report to another professional or agency. e.g., a GP or a lawyer; or
- discuss the material with another person, eg. a parent, employer or health provider; or
- disclose the information in another way; or
- you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
- disclosure is otherwise required or authorised by law.
How and why we collect personal information
As part of providing a psychological service to you, headspace Bathurst needs to collect and record personal information from you that is relevant to your situation; such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted. We use personal information that you give us to provide you with the best service we can. How much you tell us is up to you. The more information we have the more we can be clear about the help we can offer. When we collect personal information or ask you questions, we will whenever practical, let you know why this information is being collected.
Each time you have an appointment at headspace Bathurst, you will be asked to complete a hAPI survey, which will be texted or emailed to you. The information collected will be used by headspace Bathurst staff to assist in providing you with the best support possible. This information is then de-identified to help us to evaluate and develop our services and learn about the health needs of young people. We are also required to report unidentifiable information about you (eg. age, amount of sessions, gender) to our funding body.
Your email address will not be added to any mailing lists without your permission.
Provision of a telehealth service
headspace Bathurst currently provides telephone or videoconferencing appointments due to the COVID-19 pandemic. To access telehealth appointments you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection. At the beginning of every telehealth session, your clinician will ask where you are currently located.
Limitations of telehealth
A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your headspace Bathurst worker will consider and discuss with you the appropriateness of ongoing telehealth sessions.
Protecting your privacy
headspace Bathurst is committed to protecting your privacy. As part of providing a service to you, headspace Bathurst will need to collect and record personal information about you. However, you do not have to give all your personal information, but if you don’t, this may mean there is a limit to the services we can provide. Your details and session notes are stored electronically on a database called MasterCare. Access to this is protected by a password and organisation systems to ensure your information is kept confidential.
We take all reasonable steps to securely store your information from loss, misuse and unauthorised access. We will not record calls or video chats, unless agreed upon by you. Every effort has been made to ensure that all contact with the headspace Bathurst service is secure and confidential. Unfortunately, we do not know if headspace Bathurst phone numbers will show up on mobile/home phone bills. It depends on the type of phone bill you receive. headspace Bathurst uses systems that meet recommended standards to protect the privacy and security of the video sessions. However, headspace Bathurst cannot guarantee total protection against hacking or tapping into the video visits by outsiders. This risk is small, but it does exist.
Informed consent is a procedure that entails providing you with comprehensive information about the psychological service and gaining your agreement to take part in the service. At your first appointment your clinician will talk you though the above information and you are welcome to ask any questions. Your clinician will then ask if the following has been explained and you have understood that:
- I consent to telehealth services
- There are some instances where my headspace Bathurst clinician may have to break confidentiality to keep me safe.
- This is a voluntary service and I can choose to leave and not come back at any time.
- If I have any worries about the service I receive; I can talk to my clinician or contact the manager of headspace Bathurst.
- I have received a Welcome Pack which includes my Rights and Responsibilities for care and treatment at headspace Bathurst, and these have been explained to me.
- I may choose to nominate and involve family/carers/friends/others in my care, and I’ve been offered a Family and Friends pack with information about the services.