Health & wellbeing

Everything you need to know about the Coronavirus (COVID-19)

18 Mar 2020
Important Update: COVID-19

We’re in this together


Centre Update

headspace Taringa are continuing to monitor the developing situation surrounding the coronavirus (COVID-19) outbreak in Australia, which is now a real concern. We have a team of professionals meeting daily to respond to emerging information.

We want to reassure you that the health and safety of our young people and staff is of utmost importance and we are doing everything we can to be proactive, prepared, and to work with the health authorities to prevent, detect, and contain the spread of the virus.

Currently, headspace Taringa are open and continuing appointments as usual however, will start to see clinicians move to telehealth, web or phone services to deliver supports to eligible young people. To find out more about telehealth eligibility, please contact our team on (07) 3157 1555.

It is our highest priority to ensure all young people accessing services at headspace receive quality supports, despite the challenges faced by COVID-19. These changes to service delivery will allow us to continue to provide mental health services to young people, during times of social distancing and isolation.

As you will have seen, the Department for Health are encouraging social distancing to minimise the spread of the virus. Because of this, we have made the decision to temporarily put on hold all of our therapeutic and non-therapeutic groups at headspace Taringa. This includes the following groups: Starburst, Zen Space, DBT, Super Charge, Youth Reference Group and Family and Friend Reference Group.

For young people accessing these groups, who would like to stay socially connected in a virtual capacity, here are some things you could try:

  • Online peer-support group chats run by headspace
  • Facetiming a friend, or family member
  • Start a group chat
  • Go for walks with friends, family or pets
  • Have a Netflix Party – Google Chrome extension allows you and your friends to watch movies and shows together!
  • Create a virtual book club
  • Host an online game night


In addition to this, for a period of time we will be limiting Community Development activities including school visits and presentations, events, workshops, forums and other initiatives. If you need support or resources during this time, please email


What moving to telehealth means for young people?

For young people who are eligible to access telehealth supports through headspace Taringa, you will now be able to speak to your headspace worker from the comfort of your home. Our team of allied health practitioners will continue to support you from safe and confidential locations. We have created a step-by-step guide to support you with these changes. If you have any questions or concerns with any of the following, please contact us on or call (07) 3157 1555.

If you are eligible and willing to participate in telehealth services, please read the following before your appointment:


48 hours prior to your appointment  


You will need to have access to one of the following:

  • A phone or mobile device for audio calls (Apple and/or Android devices)
  • Microsoft Teams App (Apple and/or Android devices)

You will receive an appointment reminder, whereby you can confirm your appointment by replying Y to confirm or N to reschedule.

In this text message, you will receive a link to access important information about your telehealth session.

For Intake appointments (first time visiting headspace):

You will be emailed registration paperwork that will need to be completed and returned before your appointment. You can do this on your mobile device or computer.


24 hours before your appointment 


You will be emailed a link to complete a confidential survey that will ask you questions about different areas of your life and how you have been feeling. If it’s your first time at headspace, you will also be asked for demographic information and other questions about your current circumstances and the type of support you are seeking.

Completing this survey helps us to provide a better service to you. If you have any concerns or difficulties completing the survey, please let us know by calling (07) 3157 1555.


1 hour before your appointment 


Before your appointment, please ensure you have the following ready:

  • You have chosen a safe and appropriate setting to have private conversations
  • A charged device
  • Enough data or internet connection. We recommend using wifi to avoid potential charges. If using your mobile data, check with your mobile provider regarding any data charges.

At your appointment time 


If you are having a phone session:
Our practitioners will be contacting you at your appointment time from a private and secure location.

If you are having a Microsoft Teams audio / video session:
You will have received an email invite with a link to your Teams session. Please do the following:

  1. Click link in email ‘Join Microsoft Teams Meeting’
  2. Enable camera and microphone
  3. Enter name and click ‘Join’.


Make yourself comfortable in your chosen location. Please be mindful of background noise including eating, busy areas, people talking in the background and other electronic devices (TV’s).

We encourage you to put your phone on silent or ‘do not disturb’ mode.


After your appointment


To make an appointment:

In most cases your practitioner will be able to assist with booking your next appointment. If extra steps are required, someone from the headspace admin team will contact you to help out.  If you are due to obtain a new referral, we will let you know and ask you to see your GP.

If you need to make a payment:

If you are paying fee-for-service, we have the ability to take most bank card details over the phone and run them through our EFTPOS machine (number on card, exp. date and CVV).  We can then email or post receipt to you depending on preference. 


Please remember that headspace services are appointment based. If you are in crisis and need immediate support, please contact crisis support services listed at the bottom of this page.

If you are accessing headspace for the first time (Intake appointment)

We understand that seeking support for the first time can be daunting. It is OK to feel nervous about getting help. It can be helpful to have someone you trust with you during your telehealth appointment.

You will probably be asked a lot of questions in this appointment. This is to help us get to know you, make sure that all the important issues are covered, and to help develop the best solution for you. Remember that you don’t have to talk about anything you don’t want to. It’s natural to feel nervous when you start to see someone new. But as you get to know and trust your headspace worker you will probably find it easier to talk about what’s going on.

The appointment is your time. Feel free to ask questions about anything that’s on your mind so we can help you find the best solution or find the information that you need.

At the end of the session, you and the headspace worker will discuss suitable options for accessing the right support for you. You may be able to make a decision at the intake appointment, or it may be discussed on the phone after the session.

Some things that you will go through during your intake appointment include:

  • Client agreement and confidentiality,
  • Reasons for coming to headspace,
  • Discussion around thoughts and feelings towards home, education, work, relationships and areas of mental health,
  • Identifying your goals and developing a plan to work towards them.


For everything you need to know about accessing headspace Taringa for the first time, please check out our Young Person Welcome Pack and Family and Friend Welcome Pack.


What these changes mean for Professionals

If you are a professional who refers young people to headspace Taringa for support, the process remains the same. We will continue taking referrals and enquiries via our usual means of phone, email and fax.

It is important for you to know that young people will be accessing support via telehealth systems. Some of our services are dependent on Medicare funding and therefore may have specific requirements or restrictions. These will be explained to the young person at their first appointment.  


Social distancing and maintaining hygiene and cleanliness

The reason behind moving to telehealth services is predominantly to ensure we are enforcing safe and responsible social distancing practices. When someone coughs or sneezes they spray small liquid droplets which may contain the virus. If you breathe these in, you may become infected. For a good example of how social distancing can stop the spread of the virus, click here.

For those still accessing services at a headspace centre, the following personal hygiene recommendations have been reinforced:

  • cleaning hands with soap and water or alcohol-based hand rubs
  • covering your nose and mouth with a tissue or flexed elbow when coughing or sneezing
  • avoiding contact with anyone who has symptoms such as fever, a cough, sore throat, fatigue, and shortness of breath


If you have been overseas in the last 14 days and are feeling unwell, contact your GP, or call 13HEALTH (13 43 25 84) or 1800 020 080 (Coronavirus Health Information Line).

Where can I stay up to date with current information?

Visit the Queensland Health, Novel Coronavirus page or QLD Health Facebook page


How to cope with stress related to Coronavirus

It can feel stressful and overwhelming during an event like the outbreak of the Novel Coronavirus (COVID-19) and we can all be affected differently. You might feel overwhelmed by the information, conversations and the increased levels of stress in your community. It can be hard to know what information to trust especially in a situation where things are changing so quickly. It can be helpful to keep up-to-date but it’s also okay to switch off from the 24 hour media cycle if this is getting too much.

For tips on how to maintain a healthy headspace during this time, click here.



If you need support

If you ever feel unable to cope because of overwhelming or intense emotions, or if you have any thoughts of harming yourself, then ask for help immediately.

National 24/7 crisis services

Lifeline: 13 11 14 or

Suicide Call Back Service: 1300 659 467 or

beyondblue: 1300 224 636 or


Additional youth support services 

eheadspace: 1800 650 890 or 

Kids Helpline: 1800 55 1800 or


SANE Australia: 1800 187 263 or


Talk with a trusted adult, such as a parent, teacher, school counsellor or find out if there is a headspace centre near you.

Speak to your local doctor or General Practitioner (GP) and help make a plan for your recovery. Or you can search for a health service and GP on healthdirect.


This advice is valid at 24.03.2020.