COVID-19 UPDATE: headspace Narre Warren is using a combination of in-person, online and phone services. Where possible we encourage telehealth to maintain safe physical distancing.
We have updated our centre hours for in-person appointments and reception, but our usual centre hours remain the same for online/phone appointments.
- Mon : 10am - 4pm
- Tues - Fri : 11am - 4pm
- Sat : Online/Phone appointments only
Do you have a video/phone appointment with a GP or Nurse? Please scroll down and read our 'Telehealth: Video or Phone Appointments with GPs & Nurses' tab under More Information!
- Monday: 9:30am - 4:30pm
- Tuesday: 10:00am - 6:00pm
- Wednesday: 10:00am - 6:00pm
- Thursday: 10:00am - 6:00pm
- Friday: 10:00am - 6:00pm
- Saturday: 9:30am - 2:30pm
- Sunday: Closed
headspace Narre Warren is operated by EACH. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Eastern Melbourne (South East Melbourne PHN).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue.
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Jobs and volunteering
Positions currently available at headspace Narre Warren
Salary: Medicare Benefits Scheme
Want to work for headspace Dandenong and Narre Warren? Join our Allied Health Workforce!
headspace Dandenong and Narre Warren are currently looking for qualified allied health providers registered with Medicare, to work with young people aged 12 to 25 from our Narre Warren and Dandenong Centre.
Benefits of working for headspace Narre Warren and headspace Dandenong:
- Flexible work days and hours scheduled around your commitments
- Administrative support, including billing and appointment bookings;
- Work alongside a friendly and experienced multi-disciplinary team;
- Receive support from senior clinicians; and
- Work in a new and modern facility
headspace Narre Warren and Dandenong opening hours:
- Mon 9:30am – 4:30pm
- Tue to Fri 10:00am – 6:00pm
- Sat 9:00am – 2:30pm
Want to know more?
- FAQ's for AHP's CLICK HERE
For more information contact:
Name: Christina Molina
What is telehealth? How does it work?
A telehealth appointment is like a face to face medical appointment, except you will be speaking to your Doctor or Nurse remotely.
Telehealth medical appointments can be done by phone or video call. If you need support, don’t have the correct technology or require certain medical care, you can still request an in-person medical appointment at headspace Youth Health Clinic Dandenong or Narre Warren.
Please click the below button and read "Before first telehealth video call" to prepare you for your first telehealth session:
Do you have a phone appointment?
You don't have to do anything! Wait for the Doctor or Nurse to ring you. Please note the Doctor or Nurse may be running late and your phone will indicate No Caller ID (i.e. a blocked number).
Do you have an online video appointment?
Please click 'Test call' and test your equipment at least one day before your appointment:
Video Call appointment – the day of your appointment
- 10 minutes before your appointment is scheduled open a new tab in Goggle Chrome or Safari and paste in the link that was sent to you or click below.
- CLICK on the 'Start your video call' button below (very important as this is how you start your video call) > You will be taken to our VIRTUAL waiting room. You will need to enter some details and answer a few questions before reaching our virtual waiting room.
Please note: You can use telehealth on most laptops, desktop computers, tablets, or smartphones (e.g. iPhone or Samsung).
COVID-19 Announcement for Youth Health Clinic Patients:
- Do you have any cold/flu symptoms including sore throat, dry cough, shortness of breath, tiredness, fever or runny nose?
- Does anyone else in your home have cold/flu symptoms?
- Have you, or anyone you live with returned from overseas recently?
- Have you, or anyone you live with been in contact with anyone that is a confirmed case of COVID-19?
If you have answered YES to any of these questions DO NOT attend the clinic. Please call the COVID-19 information line 1800 675 398 (24 hours/7 days per week) for further advice.
To learn more about what our centre is doing in response to coronavirus (COVID-19), please click here.
Youth Health Clinic
headspace Dandenong and Narre Warren offer FREE access to a youth friendly Nurse and Doctors (GPs) to support ANY young person aged between 12 and 25 years help with things such as:
Sexual health || Pregnancy testing || Counselling || Lifestyle || Mental health || Immunisations || Smoking cessation
- Information about our Youth Health Clinic: CLICK HERE
- Information about our immunisation services: CLICK HERE
- Information about our Sexual Health Clinic: CLICK HERE
- Opening hours – See our patient information sheet for details.
- Billing Policy – We bulk bill all patients with a valid Medicare card.
- Privacy – Your privacy means everything to us. All staff have signed confidentiality agreements and are aware of the importance of securely maintaining your medical record. Our headspace Youth Health Clinic adheres to the Commonwealth Privacy Act – Privacy Amendment (Private Sector) Act 2000. For more details on how we keep your personal information private please CLICK HERE.
- Home Visits – We can offer home visits under exceptional circumstances. Please speak to us for more information.
- When you call us - If you need to speak with a doctor or nurse straight away, we will try to get them to speak with you but this is not always possible. If it is not urgent and the doctor or nurse you need to speak to is busy, we will get them to call you back.
- Getting in touch with you (results, reminders or recalls) - When you first come to headspace we will ask for a phone number and home address. We use these to get in touch with you to let you know about:
- Test results we need to meet with you about. If there are urgent results a doctor or nurse will contact you to make an earlier appointment
- Health programs that you might like to be a part of (e.g. Immunisation or cervical screening reminder)
- If you would like us not to do this, please tell your doctor or nurse.
- Interpreters - headspace Youth Health Clinic uses Auslan and the National TIS interpreting services to help patients with their consultation if required. Please speak to reception or medical staff if you would like us to book an interpreter for your appointment. For further information please see our practice information sheet.
Did you know... we are AGPAL Accredited?
headspace Dandenong & Narre Warren Youth Health Clinics undertook RACGP Standards for General Practice in 2018 & surpassed all requirements! Watch this video to find out what it means to attend an RACGP accredited practice.
| Click here |
headspace Narre Warren offers a range of groups and programs based on the needs of our young people.
People usually find they get different things from coming. This might include:
- Connecting with others
- Discovering more about personal strengths
- Exploring new interests
- Building life skills
- Developing personal meaning from experiences
If you'd like to know more about what's going on at headspace Narre Warren take a look at our calendar for our Term 1 Timetable 2020 (bookings essential).
For any enquiries related to our group programs, please contact 1800 367 968 or email Request.Headspace@each.com.au.
We are always keen to hear more ideas for programs that young people would find helpful, so please contact us if you have any ideas!
Please note, registrations for Tuning into Teens for Term 1 are now FULL. To be placed on the waiting list for the next intake, please email: Lauren.McCaughan@each.com.au
For more information about discovery college go to: discovery.college
Our courses are created by people with varied experiences in mental health, who share their knowledge of what works. Every course is developed and delivered equally by both people with lived experience of mental health issues and health experts, and participants also have their say about what they want to learn. People from all sorts of backgrounds take part, like young people, clinicians and learning specialists.
It’s a new way of learning about mental health – it’s relaxed, everyone is equal and there are no rights or wrongs. By getting involved, you can discover how to take action to be who you are, what you want from life, and what actually works to help you and others stay mentally healthy.
If you are interested in learning more about the courses available at headspace Discovery College you can view our course guide here.
headspace Narre Warren loves getting out and about in the community, delivering education and attending events. If you would like headspace Narre Warren to come to your school or organisation please fill out our Online Request Form below. Due to reduced capacity, we may not be able to say yes to every request. We will aim to reply to your request within 5 working days upon receiving your online request form.
- Anxiety (45 mins) - Covers: types, signs, self-care and support available. Suitable for young people aged 12-25
- Bullying (45 min) - Covers: types, signs, self-care and support available. Suitable for young people aged 12-25
- Depression (45 min) - Covers: types, signs, self-care and support available. Suitable for young people aged 12-25
- headspace Services (15 mins) - Covers: our services and how to access them. Suitable for workers supporting young people aged 12-25
- Mental Health and Sports (15 min) - Covers: the importance training both our minds and bodies. Suitable for sports athletes aged 16-25
headspace Centre Tours:
- headspace Narre Warren Tour (15 mins) - Covers: site tour, services we offer and how to access them. Suitable for groups of 5-15 people
headspace promotion table:
- Supervised event table (1-4 hours) - Includes: handouts and fun games. Suitable for health, education and employment events
headspace Education Packs:
- Resource packs - Include; headspace Fact Sheets; posters; brochures. Suitable for Schools, TAFE's, Universities, and Sports Clubs (Limited stock)
To submit a headspace Narre Warren community engagement request, please complete our Online Request Form.
Are YOU passionate about youth mental health? Do YOU want YOUR voice heard? headspace Narre Warren wants YOU to join our Youth Advisory Committee where YOU will have input into our service, programs & more.
headspace Narre Warren is providing anyone aged 18-25 with the opportunity to be heard and to take action to improve the health and well-being of young people.
There are a number of roles you can play as a member of the headspace Narre Warren Youth Advisory Committee (YAC).
By getting involved you will:
- Meet a range of new people & have fun in a team environment
- Have an opportunity to provide feedback on how to improve youth mental health services
- Have an input into headspace Narre Warren's programs & processes
- Act as a media spokesperson or a spokesperson in schools
- Be involved with event planning, helping with stalls and other community engagement activities.
- Talk to young people and the community about headspace and youth mental health.
- Work alongside other community agencies
- Be consulted on a range of topics including resource development, centre design, website content and more
- Participate in training and develop workforce related skills
- Make a difference to headspace Narre Warren and your community
- headspace will provide training to support you in taking on this opportunity
If you want to get involved or find out more simply check out the position description or call 1800 367 968 and ask to speak to Dani, the Narre Warren YAC Facilitator.
How do I become involved?
Please complete THIS ONLINE APPLICATION FORM if you would like to be considered.
Are you considering running a fundraising event for headspace Narre Warren?
Donation to headspace Narre Warren can be made via our GoFundraise account
Or if your school, club or workplace are interested in running a fundraising event for headspace Narre Warren then we would like to hear from you.
Donations and fundraised money help support local health promotion and community awareness initiatives which:
- Encourage early help seeking
- Improving the mental health literacy
- Raise awareness about local headspace services
- Involve local youth in awareness raising projects
Introduction to headspace Narre Warren
- headspace Narre Warren brochure CLICK HERE
- Frequently Asked Questions about headspace Narre Warren CLICK HERE
- Young Person Welcome Pack CLICK HERE
- Friends & Family Welcome Pack CLICK HERE
- eheadspace (online counselling) CLICK HERE
- Suicide Postvention resources CLICK HERE
Education and health promotion resources
- Mental Illness' FACT SHEETS CLICK HERE
- Good Mental Health' FACT SHEETS CLICK HERE
- Alcohol & Other Drug' FACT SHEETS CLICK HERE
- All FACTS SHEETS merged CLICK HERE
- Awareness Raising' POSTERS CLICK HERE
- Parent & Carer resources CLICK HERE
- Translated headspace Service FACT SHEETS CLICK HERE
Local Online Youth Service Directory
- Positive Pathways Directory CLICK HERE
Frequently asked questions about headspace Narre Warren
1. Who are we?
headspace is a youth mental health foundation that provides early intervention mental health services to 12 - 25 year olds, along with assistance in promoting young people’s wellbeing over 4 core areas: mental health, physical health, work and study support and alcohol and other drug services. headspace is a safe, youth friendly and confidential service, and we aim to help give people the skills to manage their symptoms so that they can live a happy and healthy life.
2. What can headspace Dandenong and Narre Warren help me with?
headspace Dandenong and Narre Warren have a number of professionals here to help support you in the best way possible. Young people can come to Dandenong and Narre Warren headspace and see counsellors, mental health social workers and occupational therapists, psychologists, doctors, nurses and more! We can support you in a number of ways and for all sorts of problems including (but not limited to) if:
- You are having trouble at home
- You are feeling down or upset
- You are feeling anxious or worried
- You are feeling nervous all the time
- You are having trouble managing your anger
- You are questioning your gender or sexuality
- You are having trouble with friends and/or relationships
- You are being bullied at school
- You are looking for employment
- You are having trouble with your medication
3. How much does headspace cost?
headspace Dandenong and Narre Warren is a FREE service. If we don’t have a service available at our centres, we will help you look for other free services or services that are low cost. headspace is covered by Medicare and we only require you to bring your Medicare card to your first appointment. Don’t worry if you are unable to access this card! We will sort this out upon your initial visit to headspace.
4. Do I need to make an appointment?
Most young people will make an appointment before coming into headspace, however at headspace Dandenong and Narre Warren you can also drop in without an appointment. One of our friendly intake workers will see you if they are available. headspace Dandenong and Narre Warren will usually have one intake worker available each day, on each site, so that you can get the support you need at the right time.You can also call us to make an appointment on 1800 367 968. Other people can also make an appointment for you on your behalf if you are not comfortable to do so yourself. Some of these people can be a family member, friend, GP or school counsellor. Our opening hours for both centres are as follows:
- Monday: 9:30am - 4:30pm
- Tuesday: 10:00am - 6:00pm
- Wednesday: 10:00am - 6:00pm
- Thursday: 10:00am - 6:00pm
- Friday: 10:00am - 6:00pm
- Saturday: 9:30am - 2:30pm (every second Saturday)
If you are not ready to come into our centre for an appointment, our free and confidential online support may be of benefit to you. https://www.eheadspace.org.au is a free online service for young people where you can talk to a trained professional on anything that is going on for you. This is a really great first step to accessing support if you are not ready to see a counsellor in our centre. eheadspace offers free web chat, email or phone conversations to young people and their family between 9am - 1am.
5. What do I do if I need help in an emergency?
At headspace Dandenong and Narre Warren, we understand that things can happen for young people that may be distressing. This could include thoughts of wanting to hurt yourself, or thoughts of suicide. If this is going on for you - attend the nearest emergency department which are located at:
- Dandenong emergency Department - 135 David St, Dandenong VIC 3175
- Casey Hospital Emergency Department - Casey Hospital, 62-70 Kangan Dr, Berwick VIC 3806
- Or call the Psychiatric Triage Service on 1300 369 012 for 24 hour mental health emergency support.
6. Your confidentiality.
When you talk to someone at headspace, what you say is kept confidential. This means that nothing you say can be passed on to anyone else without your permission. We also won’t tell your parents or carers any information about you accessing our service unless you want us to. However there are a couple of exceptions. If we are seriously worried about your safety or the safety of others, we - by law- try to keep everyone safe. This means that we might have to share these concerns with someone else and break this confidentiality to help keep you or others safe.
7. Do I need a referral to come to headspace?
You don’t need a referral to see one of our intake workers. The intake worker will speak to you regarding the services we can offer based on what you need. A mental health treatment plan may need to be created so you can access our ongoing counselling services.
8. What is a mental health treatment plan?
A mental health treatment plan provides the community with up to 10 counselling services under the “Better Access Mental Health” initiative. A MHTP is developed between yourself and your doctor. Our intake clinician will give you step- by- step instructions on how to get one. If you don’t have a doctor, our intake clinician will speak to you regarding other options. At headspace Dandenong and Narre Warren, all your MHTP counselling sessions are FREE.
9. What happens in my first appointment with an intake worker?
When you first visit out centre, you will have a chat with an intake worker about what is happening in your life. The intake worker will ask you some questions about what has been going on and will try to work out a plan that will best support your needs moving forward. We encourage you to also be a part of the planning process so that you feel comfortable with the decisions being made for your care.
10. Is headspace a LGBTIQ friendly place?
Absolutely! We support many young people with various gender identities and sexual preferences. Everyone is welcome at headspace regardless of gender, race or sexuality.
11. Do you have supports for my family as well as myself?
We sure do! We have lots of resources for families and friends at our centre.
We also do family and friends support or counselling if needed and we have a great carer support worker in our team who works with the parents and carers of the young person accessing headspace.
12. If I’m not connecting with my clinician is it okay if I see someone else?
Absolutely. If you are finding that you are not connecting with your clinician you are more than welcome to see someone else at our centre. You can do this by either asking an intake worker to link you with another clinician, you can see our friendly peer support workers who can also help link you with another clinician, or you can ask reception to book you in with someone else. There are many options on how this can be done. Don’t be afraid to ask!! Our most important priority is that you are seeing someone you feel comfortable with and who will be the best person to help support you through your journey.
13. Why do I need to fill in an IPAD when I come to headspace?
Each survey you fill out goes to the clinician you are seeing so that they have an idea of how you have been feeling before seeing you in session. Filling out the survey also helps us with our funding so that we can keep providing a free service to the community that supports young people.
14. I cannot make it to my appointment or I do not want to come to my appointment.
That’s okay! We would love it if you could call us on 1800 367 968 and let us know in advance! We can also help you rebook your appointment at the same time.
15. Can I bring a friend with me to my appointment?
If you feel more comfortable with a friend, parent or carer in the room, this is okay! Whatever makes you feel comfortable is what we will support.
16. If I have feedback who do I speak to?
We always love getting feedback from our clients, parents or carers. Both the good and the bad as this is what helps to make our service the best that it can be for young people. We have feedback forms on the table in our waiting room. This can be completed and put in our confidential box at reception. You are also welcome to ask our reception staff for a feedback form if there is none available to you. Our peer support workers have also created a story space template to help capture young people’s stories during their time at headspace. This is another great resource you can use to help capture any feedback you may have for our service.
17. I would like help but I am not ready to come in yet. What can I do?
If you are not ready to come into our centre, you can access our online counselling support at https://www.eheadspace.org.au . This website offers free web chat, email or phone conversations to young people and their family between 9am - 1am.
18. What is a peer support worker?
A peer support worker is a young person with a lived experience of a mental health challenge, who uses their experience to help support others going through a tough time. We have 3 peer support workers across our centres who can help support you during your time at headspace.
- Peer support workers can help answer any questions you may have about headspace.
- You can see a peer support worker one on one at headspace while you are linked in with one of our clinicians.
- Peer support workers will attend your sessions with you if needed and will be an advocate for your health and wellbeing.
- A peer support worker offers non clinical support, whereby they can help you work on goals and support you through the challenges you may be facing.
Thank you to headspace National and headspace Campbelltown for their support in the development of this document. To download a printable copy of our FAQ's document CLICK HERE