headspace

Lithgow

Hours

When we are closed please contact headspace Bathurst for more information

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 2:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Lithgow is linked to headspace Bathurst which is a service tailored for the local community.

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Welcome to headspace Lithgow!  Brochure  

headspace  Lithgow offers young people aged 12-25 a welcoming environment where they can access free and confidential mental health support, health advice, and general information. h eadspace  Lithgow services are available at no cost. Please see our family and friends and young person Welcome Packs that will introduce you to our service. 

If you would like to be added to our mailing list please email us on hs.Lithgow@marathonhealth.com.au

The centre is closed between 12pm and 12:30pm daily, for lunch. 

 

Hours

When we are closed please contact headspace Bathurst for more information

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 2:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Lithgow is linked to headspace Bathurst and operated by Marathon Health. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western NSW (Western Health Alliance Ltd).

Services

Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

Your GP can refer you to see a specialist youth psychiatrist for bulk billed assessment and management advice for mental health issues.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Lithgow

We are seeking expressions of interest from Allied Health Practitioners including clinical psychologists, registered psychologists, social workers and occupational therapists who want to make a different to young people and their supporters, and are experienced in providing high quality, evidence-based interventions to both young people aged 12-25 and family members of young people (therapy for parents/care givers) at headspace Lithgow.

A range of on-site complementary services are available to support clients. Having the support of a friendly multi-disciplinary team, as well as a weekly case review means we work together in partnership to provide a comprehensive, wrap-around service for young people. As well as administrative support, which includes billing, an ongoing referral base, appointment bookings, and paperless practice with IT support.

We offer a bright, comfortable, fully serviced office, with no rent fees and flexible work days.

 Selection Criteria:

  • Approved tertiary qualifications and current registration with appropriate professional body.
  • Professional indemnity insurance.
  • Eligible to provide Medicare Benefits Schedule (MBS) services - Which you would retain 100% of.
  • Excellent skills in engaging and working with young people, their families and significant others.
  • Ability to work independently, with strong organisational and time management skills.
  • Ability to abide by ethical guidelines and code of conducts. As well as centre policies and procedures.
  • Commitment to ongoing professional development.
  • Working with children check.
  • Willingness to undergo a police records check.

 

If you are interested and would like further information please contact us or apply today with a brief cover letter and your CV.

PH: 6352 7600

email: hs.lithgow@marathonhealth.com.au 

 

Our regional headspace centres (headspace Bathurst headspace Dubbo headspace Lithgow and headspace Orange) now have access to funding to supplement MBS roles. This is your opportunity to work from home and still support young people through these extraordinary times.

 In addition to MBS income, we will cover an additional 25% of your billings to account for any cancellations
 Appointments and billings are all managed by the headspace team
 Work from home
 Choose your hours
 IT support through Marathon Health

To find out more or apply for these positions, contact headspace Clinical Lead, Melinda Lake on 0427 246 364 during business hours.

If you think a placement with headspace Lithgow may be of benefit to you, use this expression of interest (EOI) form to apply:

EOI-Lithgow.docx

Please submit your CV, cover letter, and the EOI form and email to hs.Lithgow@marathonhealth.com.au Please note, that all placement and work experience positions are voluntary and exclude provisional psychology internships.

Once submitted, we will be in contact if we have a position available and/or appropriate for yourself. Please note due to the high demand for student placements and work experience positions, we cannot always be of assistance. 

Marathon Health, our lead agency, often has paid employment and internship opportunities, in over 80 regional communities. Head to their website for more information - www.marathonhealth.com.au/employment

 

More information

Self-Referral
Young people are encouraged to make contact with the headspace Lithgow service directly. By phone, filling out this form and email it to hs.lithgow@marathonhealth.com.au, or by dropping into the centre - at 23 Main Street, Lithgow. 

Family/Friends Referral
Families, carers or friends can refer a young person to headspace Lithgow. The young person needs to be aware of and consent to the referral, as well as be willing to meet with a member from the headspace Lithgow team. A referral can be made by phone, dropping into the centre, or by completing this form and email it to hs.lithgow@marathonhealth.com.au

Professional Referral
Allied Health Professionals, community-based agencies and educational institutions can all refer young people to headspace Lithgow using the professional referral form below.

Lithgow-referral-form2.docx

‘How to refer’ for General Practitioners (GPs)
When making a referral to headspace Lithgow, please ensure following information is provided on the referral letter:

  • Referral letter addressed to ‘Dear headspace Clinician’
  • GP name, provider number and practice details
  • Date and GP signature
  • Reason for referral and a diagnosis (if appropriate)
  • Consent of referral from the young person
  • Young person’s address, DOB and phone numbers
  • Contact for carer or parent (if appropriate)
  • Include a Mental Health Care Plan (if appropriate)

GPs are encouraged to continue to be involved in supporting the young person whilst they are engaged with headspace. 

Referral to Tele-Psychiatry
Clients who are currently engaged with headspace Lithgow and who wish to access a tele-psychiatry appointment, will require a referral letter from their Doctor addressed to:

Dr Syed Shah, headspace Lithgow 
stating whether the young person requires a "medication review", "assessment/diagnosis", or "treatment recommendation".

This needs to be a seperate referral letter from a psychological support referral or MHTP.

All referrals can be sent to us by dropping them into 23 Main Street Lithgow, via post P.O. 20 Lithgow NSW 2790 or email through to hs.lithgow@marathonhealth.com.au

In response to COVID-19, our headspace centre has adjusted our service delivery from in-person to online and phone counselling (telehealth).

What is telehealth?
Telehealth allows you to talk to a headspace Lithgow worker through a phone or video call rather than seeing them in person. The headspace team will listen and help you with strategies to get through tough times. 

What can I get help with?
During times of uncertainty, like COVID-19 you might feel overwhelmed with what’s going on around you. headspace can provide advice if you feel isolated or worried, or if you are struggling with the changes in your home, school or work. Our team will listen and provide strategies for any mental health challenge you are experiencing.

Why has headspace Lithgow transitioned to online and phone services?
We’ve taken this step to ensure the safety of young people, their family and friends, and staff working in our headspace centre due to COVID-19.

What equipment do I need for my appointment?
You will need a laptop, tablet or mobile and internet connection for online video appointments. We will let you know if you need a specific App, and can work with you to overcome any barriers like data, credit or internet access. If you prefer chatting over the phone, then just a mobile or landline. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays.
Try to find a quiet place in your home or even outside in the yard.

What information do I need to share in the appointment?
You can share whatever information you are comfortable to. Accessing phone or online appointments doesn’t mean you need to share any more or less than you feel comfortable to. Ensuring you feel safe, and that you trust the headspace worker and the platform remain our highest priority. Ask any questions you might have in relation to privacy or confidentiality, your headspace worker can help.

Do I need my parent’s permission?
You can generally make decisions on your own about your treatment but in some cases we may need a parent or legal guardian to give consent for you to access a particular service (e.g., if you are under a certain age). If you would like more information about our consent process, please speak to your headspace worker.

What if my family are at home?
Try to find a quiet place, preferably one by yourself, where you feel comfortable chatting and won’t be as distracted. If you can’t find a space inside maybe even your backyard. If you are comfortable let your family know you are on a call and ask for some space.  If this feels too much, please let us know so we support you to figure out how best to manage this.

Are the online and telephone services confidential?
Yes, headspace is committed to protecting your privacy. When you talk to someone at headspace nothing said or written can be passed on to anyone outside the headspace team without your permission.
There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the headspace worker will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe. Unfortunately, we do not know if headspace Lithgow phone numbers will show up on mobile/home phone bills. It depends on the type of phone bill you receive. headspace Lithgow uses systems that meet recommended standards to protect the privacy and security of the video visits. However, headspace Lithgow cannot guarantee total protection against hacking or tapping into the video visits by outsiders. This risk is small, but it does exist.

Is phone and online as effective as in-person counselling?
Yes, phone and online counselling services is an effective way of supporting young people to understand and manage their mental health issues. In fact, headspace services have provided mental health support to young people online and via the phone for over 10 years. 

Phone and online counselling (telehealth) sounds strange, what if I’m not comfortable with it?
For some people, it can be strange at first, however our staff will help you feel comfortable and become familiar with the process. Phone and online services can be a positive experience, as people may feel less self-conscious. If you’re not comfortable, let us know. Once we understand your challenges we can support you to access sessions in a way that works for you.

What if I want more online supports?
headspace has a range of ways that young people can connect digitally. Have a look around the website to see what’s available: group chats, interactive resourcessupportive online communities, and lots of great mental health resources.

Disclosure of personal information
Personal information gathered as part of this service will remain confidential except when:

  • it is subpoenaed by a court; or
  • failure to disclose the information would place you or another person at serious risk to life, health or safety; or
  • your prior approval has been obtained to:
  1. provide a written report to another professional or agency. e.g., a GP or a lawyer; or
  2. discuss the material with another person, eg. a parent, employer or health provider; or
  3. disclose the information in another way; or
    • you would reasonably expect your personal information to be disclosed to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected; or
    • disclosure is otherwise required or authorised by law.

 

How and why we collect personal information
As part of providing a psychological service to you, headspace Lithgow needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history and other relevant information. This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted. We use personal information that you give us to provide you with the best service we can. How much you tell us is up to you. The more information we have the more we can be clear about the help we can offer. When we collect personal information or ask you questions, we will whenever practical, let you know why this information is being collected. 

Each time you have an appointment at headspace Lithgow, you will be asked to complete a hAPI survey, which will be texted or emailed to you. The information collected will be used by headspace Lithgow staff to assist in providing you with the best support possible. This information is then de-identified to help us to evaluate and develop our services and learn about the health needs of young people. We are also required to report unidentifiable information about you (age, amount of sessions, gender) to our funding body.

Your email address will not be added to any mailing lists without your permission.

Provision of a telehealth service
headspace Lithgow provides telephone or videoconferencing appointments. To access telehealth appointments you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection. At the beginning of every telehealth session, your clinician will ask where you are currently located.

Limitations of telehealth
A telehealth consultation may be subject to limitations such as an unstable network connection which may effect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your headspace Lithgow worker will consider and discuss with you the appropriateness of ongoing telehealth sessions.

Protecting your privacy
headspace Lithgow is committed to protecting your privacy. As part of providing a service to you, headspace Lithgow will need to collect and record personal information about you. However, you do not have to give all your personal information, but if you don’t, this may mean there is a limit to the services we can provide. Your details and session notes are stored electronically on a database called MasterCare. Access to this is protected by a password and organisation systems to ensure your information is kept confidential.

We take all reasonable steps to securely store your information from loss, misuse and unauthorised access. We will not record calls or video chats, unless agreed upon by yourself. Every effort has been made to ensure that all contact with the headspace Lithgow service is secure and confidential. Unfortunately, we do not know if headspace Lithgow phone numbers will show up on mobile/home phone bills. It depends on the type of phone bill you receive. headspace Lithgow uses systems that meet recommended standards to protect the privacy and security of the video visits. However, headspace Lithgow cannot guarantee total protection against hacking or tapping into the video visits by outsiders. This risk is small, but it does exist.

Informed consent
Informed consent is a procedure that entails providing you with comprehensive information about the psychological service and gaining your agreement to take part in the service. At your first appointment your clinician will talk you though the above information and you are welcome to ask any questions. Your clinician will then ask if the following has been explained and you have understood that:

  • I consent to telehealth services
  • There are some instances where my headspace Lithgow clinician may have to break confidentiality to keep me safe.
  • This is a voluntary service and I can choose to leave and not come back at any time.
  • If I have any worries about the service I receive; I can talk to my clinician or contact the manager of headspace Lithgow.
  • I have received a Welcome Pack which includes my Rights and Responsibilities for care and treatment at headspace Lithgow, and these have been explained to me.
  • I may choose to nominate and involve family/carers/friends/others in my care, and I’ve been offered a Family and Friends pack with information about the services.

At headspace Lithgow we strive to provide excellent, respectful and confidential services that facilitate shared decision-making and, promote collaborative care.

In receiving treatment from staff you should:

  • Be treated in a respectful, professional, courteous and, caring manner.
  • Be provided service in a safe environment.
  • Expect your personal privacy to be protected and, receive an explanation about the nature and limits of confidentiality surrounding the service.
  • Expect adequate information regarding all aspects of services provided or treatment available, so you can make the best and most informed choices.
  • Be able to participate in making decisions about your care.
  • Be able to consent to accept or refuse treatment and/or participation in educational or research programs.
  • Expect our clinicians discuss all aspects of treatment and they will offer alternatives should you wish to seek another option or opinion.
  • Be able to decide who will be present at a consultation (parent or carer, advocate, interpreter, student).
  • Receive prompt service.
  • Be able to request a different service provider.
  • Be able to make a complaint or compliment or provide general feedback about the service or treatment received and expect it will be investigated appropriately and confidentially and not be disadvantaged in receiving continuing service.
  • If required request a copy of relevant records in accordance with the Privacy Act and Freedom of Information Act.

As a client of headspace Lithgow, you have a responsibility to:

  • Inform your clinician of any changes in your behaviour and/or physical or mental status that could affect your care, including compliance with prescribed medication.
  • Ask questions and get clarification regarding the identification of issues and suggested treatment plan.
  • Follow your clinician’s treatment recommendations.
  • Be prompt for scheduled appointments.
  • Cancel appointments by phone (24 hours before if possible) if you are unable to keep them so others may use the time slot.
  • Advise change of address, phone number and, people we can contact regarding appointments.

Welcome to headspace Lithgow!

headspace Lithgow aims to provide a friendly, welcoming space for all young people and their families. headspace acknowledges that access supports can be difficult for some young people. As such, we aim to make the process as friendly and easy as possible.

We are located at 23 Main Street, Lithgow. The entry of the building is down 'Secret Lane', which is to the left of the main building. Our centre is wheelchair accessible, with street parking out the front. It is a 6 minute walk from the train station to the headspace centre - https://goo.gl/maps/QZDcKhb31SoLdjEM9 and to get to the headspace centre from Lithgow High School, it is a 15 minute walk - https://goo.gl/maps/74ED44j314woELrXA 

headspace Lithgow offers young people aged 12-15 a welcoming environment where they can access free and confidential mental health support, health advice, and general information. We are a team of friendly workers who specialise in youth wellbeing. We can discuss and help with any issues from mental health, sexual health and contraception, education support, to drug and alcohol counselling. headspace Lithgow services are available at no cost. 

Thanks to EnergyAustralia, eligible young people from Portland and Wallerawang now have access to free transport vouchers through Lithgow City Radio Cabs to attend headspace Lithgow appointments - to access free mental health, general health and vocational support services at the centre. For more information about the taxi vouchers or to book transport, contact headspace Lithgow.

Contact us

PHONE: (02) 6352 7600

EMAIL: hs.Lithgow@marathonhealth.com.au 

POST: headspace Lithgow - PO Box 20 Lithgow, NSW, 2790

If you would like to be added to our mailing list to keep up to date with whats on, please email us on hs.lithgow@marathonhealth.com.au

You can also follow us on facebook or Instagram! 

 

If you are concerned about your own or someone else's safety and require urgent assistance, there is also the mental health line, who can be contacted on 1800 011 511. they are a 24-hour telephone service that can link you with a mental health worker and local care services.

LGBTIQA+ Group

This group is a safe space for all young people (12-25 years) who identify as lesbian, gay, bisexual, transgender, intersex, asexual, or are questioning their gender and sexuality.
The group meets online currently, and will move to longer in person meetings in Lithgow as soon as we are able to!

Get in touch with Steph to register for this group:
Email: stephanie.hart@marathonhealth.com.au
Phone: (02) 6352 7600

 

 

The Youth Reference Group (YRG)

YRG membership is open to anyone between the ages of 16 and 25 in the Lithgow LGA.
As a member of the headspace Lithgow YRG you will have the opportunity to have your say in the services delivered by headspace Lithgow, while gaining valuable skills in leadership, media, communication, and mental health services.
If you are interested in being a member of the YRG please fill out the follow form EOI-YRG.docx and email to hs.Lithgow@marathonhealth.com.au

headspace Lithgow believes in providing young people with the opportunity to be heard, and actively involved in addressing the issues that are important to them.

As a member of the headspace Lithgow YRG you can do just this, by;

  • Working with at risk youth in the community
  • Planning and organising events
  • Developing and facilitating programs
  • Community Engagement
  • Youth & Community Development
  • Health Promotion

By getting involved you will get the opportunity to

  • Receive training about headspace and Mental Health & wellbeing.
  • Have your say on important issues and influence how headspace Lithgow operates.
  • Meet and work with other young people who are passionate about youth and our community.
  • Learn and develop leadership and organizational skills.

 For more information contact Jason:
Phone: (02) 6352 7600
Email: hs.Lithgow@marathonhealth.com.au

 

 

Family and Friends Reference Group (FaF)

Are you a friend or family member of a young person going through a hard time?  
Are you a community member with an interest or passion for mental health and other youth related issues?   
Have something to say... Then we want you to join our FAMILY & FRIENDS REFERENCE GROUP

headspace Lithgow acknowledges the important role family and friends can play in a young person's life, particularly when they're going through a tough time. The headspace Family and Friends Reference Group advocate for the role, contribution and needs of families and friends across all headspace Lithgow programs and services. The FaF is an opportunity to have your say and get involved in the work of headspace locally. It is designed to give a voice to family and friends of young people aged 12-25 years who are experiencing mental health issues. The group will guide our service to ensure that young people are supported by their friends, family, and community. 

If you are interested in being a member of the FaF please fill out the follow form EOI-FaF.docx and email to hs.Lithgow@marathonhealth.com.au

For more information contact Jason:
Phone: (02) 6352 7600
Email: hs.Lithgow@marathonhealth.com.au

Here at headspace Lithgow, young people are our first priority. Our wonderful staff are here to make sure that you get the help you need when you're going through a tough time.

our team includes: 

melMel | headspace Practice Leader - Based out of headspace Bathurst 

AndrewAndrew | Team Lead - Based out of headspace Bathurst 

bitBonnie | Senior Youth Care Coordinator (Provisional Psychologist)

KarloKarlo | Registered Psychologist 

JessJessica | Youth Care Coordinator & Intake Officer (Provisional Psychologist) 

JasonJason | Intake & Community Engagement Officer 

StephSteph | Intake & Community Engagement Officer 

 

allied mental health:

BronBronwen | NOFFS Drug and Alcohol Clinician 

ShahDr Shah | Tele-Psychiatrist 

In addition to providing services within our centre, headspace Lithgow also has a commitment to engaging the community. Building positive relationships with local schools/TAFE/uni, community group, sporting groups, and organisations is important to us. 
If you have an event coming up and would like headspace Lithgow to be involved, please fill out the following form and email to hs.lithgow@marathonhealth.com.au. Please be mindful we require a minimum of 2 weeks notice.

You can have your own Medicare card if you’re aged 15 or older and enrolled in Medicare.

To get your own card you need to complete a form. Complete the Application to copy or transfer from one Medicare card to another form.

The form is then given to a service centre. To make sure it’s you, they will ask for some identification. You need to bring one of the following:

  • birth certificate
  • current driver’s licence
  • current passport.

They will usually tell you your Medicare number straight away and send your card in 3 to 4 weeks.

You can use a digital copy of your Medicare card in the meantime. 

Keep in mind, you can only be on 2 Medicare cards at the same time

What is a Mental Health Treatment Plan (MHTP)?

A MHTP is created by your GP. It briefly outlines what your concerns may be and what is the best way forward. This often includes counselling through a professional such as a psychologist. MHTPs last for 12 months and allow up to six appointments before a review with your GP is required. After that review, your GP will work with you to determine whether it is necessary to access another four appointments in a calendar year (so a total of 10 appointments in a calendar year).

Why do I need to get a MHTP?

Here at headspace Lithgow, all of our services are FREE because we claim the cost of your appointment through Medicare. To access our services free of charge, you are required to get a MHTP from your GP.

How do I get a MHTP?

Your headspace Lithgow Youth Care Coordinator can help with this by sending their notes to a GP (with your permission). Then all you need to do is book an appointment with a GP. Be sure to request a long appointment as it often takes at least 20 minutes for the doctor to create a plan for you. It might be a good idea to mention to your GP that you would like a MHTP so you can access headspace Lithgow’s services.

I have a MHTP, now what?

Once you have your MHTP, call our reception staff and let them know so that we can offer you the next available appointment with a psychologist.

What happens if my Doctor won’t write a MHTP for me?

If this happens, let us know and we’ll work with you to find another option. Don’t worry, we’ll still do all we can to support you, even without a MHTP.

GP Practices

Bowenfels Medical                 6352 2533

Lithgow Valley Medical           6353 1644

Lithgow Medical Clinic           6352 5588

Ochre Medical Centre            6352 5685

Portland Medical Practice      6355 5174

Wallerawang Surgery             6355 7230

At headspace Lithgow we appreciate all feedback, including: suggestions, compliments, and complaints

We're always looking for new ways and bright ideas to improve our services and facilities. So please feel free to share your comments and ideas by using our feedback form below and emailing it to hs.lithgow@marathonhealth.com.au

headspace-Lithgow-Feedback-form2.docx

However if there is a problem you wish to take outside the organisation, you may prefer to contact our lead agency at www.marathonhealth.com.au/contact or via the Health Care Complaints Commission on 1800 043 159