headspace
Collingwood

1901752 685884821454966 846658411 n

Hours

  • Monday: 10:00am - 6:00pm
  • Tuesday: 10:00am - 6:00pm
  • Wednesday: 10:00am - 6:00pm
  • Thursday: 10:00am - 6:00pm
  • Friday: 10:00am - 6:00pm
  • Saturday: Closed
  • Sunday: Closed

About

We are located across from Victoria Park Station (Hurstbridge & Mernda Lines), there is plenty of free parking & buses available on Hoddle & Johnston St. Ramp &lift access available through the front of the building. 

Get involved in our group programs & make some friends along the way!

To make an appointment: Call us Monday to Friday 10am - 6pm 

You can also email us at reception@collingwoodheadspace.org.au

We are a free service! 

Hours

  • Monday: 10:00am - 6:00pm
  • Tuesday: 10:00am - 6:00pm
  • Wednesday: 10:00am - 6:00pm
  • Thursday: 10:00am - 6:00pm
  • Friday: 10:00am - 6:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Collingwood is operated by YSAS. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, North Western Melbourne (Melbourne Primary Care Network Ltd).

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

More information

This form is for young people (or family/friends/carers of a young person) wanting to link in with headspace Collingwood. 

This information is collected so we can start the process of responding to your request for support and it will help us to inform the next steps for the care you may need. We aim to get back to people within 5 working days. 

There are some questions that you are required to answer to submit the form – we have labelled these with an asterisk (*).

Please answer as many questions as you can!

Please note - headspace Collingwood is not a crisis service

If you or someone you knows needs immediate support, you can call 000 for emergencies, Lifeline on 13 11 14, Beyond Blue on 1300 22 4636 or Kids Helpline on 1800 55 1800

Click on the form here:

headspace Collingwood Online Referral form

Help! I need to cancel or reschedule my appointment! 

What do I do?

headspace Collingwood has updated it's Cancellation and Rescheduling Policy. 

For all appointments at headspace Collingwood we require at least 48 hours notice for cancellation. 

You can call us at 9417 0150 (if we are closed you can leave a message and we can check these when we open) or email us at reception@collingwoodheadspace.org.au. 

Multiple cancellations with late or no notice

It is our approach that if two appointments are either cancelled within 24 hours or not attended you may be contacted by our team to discuss and review any barriers for engagement with headspace and develop a plan to overcome them.

This to support you in removing some of the pressures you may encountering in attending.  If this service is not working for you at present there may be other options available to you that we can discuss and you are always welcome to re-engage when ready.

We appreciate your understanding and cooperation to help us to support you and other young people and families.

To read this policy in full please see cancellation policy

headspace Collingwood receives a large number of requests from the community, yet we have limited resources. Therefore, we must prioritize requests according to areas of greatest need, staff availability, demand and fair and equitable coverage of the local community. 

Priority is given to the following local organisations: 

  • Schools and education providers in our zone (eg. Community VCAL, university students) 
  • Youth organisations 
  • Our partner organisations
  • Community organisations, charities and not for profits with a youth and/or mental health focus. 
  • Family and Carer support organisations. 

Requests from other types of organisations will be considered on a case-by-case basis.

So what can we offer?

headspace Collingwood has a number of workshops and presentations we can do - 

1. Mental Health 101 

2. Communicating with Confidence 

3. Understanding my Emotions and Anxiety 

4. How to support friends

We can also discuss or target specific topics if needed. 

headspace Collingwood can also do lunch time stalls, group activities or games. 

Want to get in touch? Please email reception@collingwoodheadpsace.org.au or get in contact with our Community Awareness Officer Lucy at lruchel@ysas.org.au 

 

 

At headspace Collingwood (along with our lead agency YSAS) we want to make sure that young people know their rights, understands their privacy and how to make a complaint if necessary. 

YSAS Privacy Charter: click HERE

YSAS Young People Rights and Responsibilities: click HERE

Fam&Friends Rights and Responsibilities

Feedback and Complaints Policy and form: HERE

Youth Health Clinic Privacy Charter: HERE

Your Information and what we do with it: HERE

You can also give hard copy feedback or complaints through the Drop Box in reception or via the QR codes also displayed around reception. 
We welcome all feedback, the good and the bad. 

headspace Collingwood has translated some of our key documents, including the flyer for the Youth Health Clinic (our GPs) and our key information sheet. For more information contact headspace Collingwood at 9417 0150 or via reception@collingwoodheadspace.org.au 

headspace Collingwood can offer free interpreting services for any bookings if needed.  

Oromo - Youth Health Clinic Flyer

Oromo hsCollingwood Key information

Somali - hsCollingwood Key info sheet

Somali - Youth Health Clinic Flyer

Vietnamese - Youth Health Clinic Flyer

Vietnamese - Key Info Sheet

Simplified Chinese - hsCollingwood Key Info Sheet

Simplified Chinese - Youth Health Clinic Flyer

Traditional Chinese - Youth Health Clinic Flyer

Traditional Chinese - headspace Collingwood key information sheet

About our Youth Health Clinic

The headspace Collingwood Youth Health Clinic (YHC) is a fully accredited medical service just for young people 12-25. Our staff are experts in youth health, and we have male and female GP’s. Our clinic is Bulk Billed, so there is no cost to you! You will need to bring your Medicare card—if you don’t have one, call us to discuss options.

 

Appointments

So we can make sure everyone has enough time with the GP, the YHC is appointment based. To make an appointment, give us a call on 9417 0150.

While we try to fit in walk-in appointments, this is not always possible! We are unable to offer home visits, but can organise a telehealth appointment if you are unable to attend our centre.

We also offer our YHC services at local secondary schools as part of the Doctors in Secondary Schools (DiSS) program.

We are located at the Charles Latrobe P-12 College (The Pavilion) and Footscray High School (Pilgrim, Barkley and Kinnear campuses).

 

Urgent or after hours Appointments

In an emergency, please attend your local Accident and Emergency Department.

If you require medical care after hours, please call our medical deputising service on 13SICK – they can arrange a bulk billed home visit.

 

Communication Policy

If you need to speak to your GP between appointments, we will take your details and message and pass on to them to get back to you.

We will only interrupt a consultation if the problem is urgent.

To download our YHC Brochure click here:

To learn about where your information goes click here:

To read our YHC Privacy Charter click here:

 

We know that it can be a little overwhelming when using a new service for the first time - so we have put together some information for you to start with, to help you get a better understanding of our service, what we do and what we have to offer.

All services at headspace Collingwood are free.

If you are a young person wanting some more info, have a look at our Young Person Welcome Booklet HERE

If you are family or a friend looking to support a young person and want some more info about us, have a look at Family and Friends Welcome Booklet HERE

If you have any questions, queries, concerns or just want a bit more info you can reach out to us at reception@headspacecollingwood.org.au or call us on 9417 0150 and we will send through some extra resources

How it all works/how can I get an appointment

If you are looking for support from headspace Collingwood you need to call us at 9417 0150 to complete your referral with our friendly reception staff. We know this can be a bit daunting but we just need to hear a bit from you so we can make sure that headspace is the right service for you! We don't want to waste your time. 

Once we've taken this referral we will find a time to book you in for a call with our intake and access team - this is to have a bit of a longer chat, after this chat the clinician will book in a face to face appointment with you. These appointments are usually about an hour or hour and a half, these are a longer conversation so headspace can get a good idea of what's going on for you and the support you are looking for. 

Once this process has happened you and your clinician will decide what support is best for you - some of the options are Brief Intervention Counselling (BIC), Psychology sessions, GP, Alcohol and Drug counselling and Work and Study support. 

If you want to know more about this process you can call 9417 0150 or email us at reception@collingwoodheadspace.org.au

 

headspace Collingwood can be found in the Community Centre at Victoria Park Football Oval, on the corner of Lulie St and Abbott St in Abbotsford. Once you enter the front of the building, you can choose the stairs or the lift to get you to the first floor of the building. Follow the signs to the right of the stairs, and you'll find the reception area of headspace Collingwood. 

The easiest way to get support with headspace Collingwood is to have a chat to one of our intake team on the phone. You can do this by calling 9417 0150 Monday - Friday, 9am and 5pm. You can also ask a family member, friend, or someone you trust to call for you, or make a referral for a friend or family member yourself. Please note, we are a voluntary service. You can also email us at reception@collingwoodheadspace.org.au

On your first appointment, we'll ask you to fill out a registration form, and a survey on the ipad. You'll then meet one of our access workers who will have a longer chat with you about how you're going and how we can help. This usually lasts around 45 mins to an hour. We'll then make a plan with you for support. For some of our counselling options, you'll need a Medicare card in order to access sessions under a Mental Health Care Plan. To apply for a Medicare card, go to the Services Australia website. If you don't have a Medicare card, you can call us to discuss options. 

Our flier explaining what to expect at headspace Collingwood can be found here: What-to-expect-at-headspace-Collingwood.pdf

 

This video created by our Youth Advisory Committee outlines how to find headspace Collingwood and what to expect when you arrive. 

headspace Collingwood has a variety of health workers that you can see. These include youth mental health access workers, community engagement workers, alcohol & drug workers, GPs and private practitioners including; psychologists and mental health 

General Manager: Ray

Centre Manager: David

Practice Manager: Eliana

Intake/Access Team Leader: Damian

Enhanced Care Coordinator: Michael

Youth Mental Health Access/Intake Clinicians: Liam, Emma & Amanda

Enhanced Mental Health in Secondary Schools (EHMSS) Clinician: Angela 

Brief Intervention Counselling Clinician (BIC): Jess 

Community Engagement Worker:  Lucy

Youth Participation Worker: Lucy

Practice Administration: Denise, Claire and Margarita

Early Career Program Graduates: Tash

Youth Health Clinic

General Practitioners

Dr Phil

Dr Kelvin 

Drs In Secondary Schools Program

Dr Simone - The Pavillion School

Dr Balvinder - Footscray High School

 

headspace Collingwood consortium partners:

Youth Support and Advocacy Service (YSAS) - Lead Agency

North West Primary Health Network

Austin Health

Co-Health

Jesuit Social Services

Mind Australia

St Vincent's 

Orygen MOST 

Our services at headspace Collingwood are influenced by the hard work of our headspace Collingwood Youth Advisory Committee (YAC).

Our YAC is run by a youth participation worker (Lucy) who manages all things youth participation. The group meets every fortnight and run regular fundraising events in the community, develop on-site projects, inform policy and processes at our centre, speak at schools and other local organisations, create content for social media, as well as generally make our centre a better place to be. 

Recruitment for the YAC is now closed - if you want to get involved opportunities will re-open in December. Keep an eye out on socials and the website to see when recruitment re opens. 

Want to see what the YAC is all about? Check out this video made by our YAC and one of the YSAS Youth Advocates: YAC Video

Making a donation to headspace Collingwood is easy

To make a donation simply click below. When making a donation, please click 'notify someone of your donation' and enter reception@collingwoodheadspace.org.au                                         

   givenowbutton2

All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.

How will your donation support young people in our community?

Our goal is to increase the number of young people seeking help early by:

  • Improving the mental health literacy of young people and their supports
  • Raise awareness about headspace Collingwood and its range of services
  • Mobilise local young people to take action to reduce the stigma associated with mental health
  • Provide group programs and activities to engage young people

Are you considering running a fundraising event for headspace Collingwood?

If your school, club or workplace is interested in running a fundraising event for headspace Collingwood then we would like to hear from you!

Please contact our Community Awareness Officer Lucy at lruchel@collingwoodheadspace.org.au to learn more 

 

 

COLLINGWOOD A

Collingwood are really proud of our ongoing partnership with YSAS and headspace Collingwood at the Collingwood Community Centre!