headspace
Bundaberg

We understand that asking for help when you're not feeling yourself can sometimes be difficult or uncomfortable. Because of this, we have tried to make our referral process as accessible as possible.

There are several ways you can access our service: you can make an appointment yourself via phone, email or coming into the centre, a friend or family member can contact us on your behalf, or your GP can refer you to us. You do not need a formal referral to come and see us.

If you are a service provider, GP, or Government Department, please complete the referral form and return to headspace Bundaberg by email headspacebundaberg@youturn.org.au, fax 4152 6602, or mail to 66 Woongarra Street, Bundaberg 4670.

Please note we are an early intervention service; our team will assess all incoming referrals and we will contact you shortly after to let you know whether the young person has been accepted into service.

Please be aware that our phone and email accounts are only monitored during our opening hours. if you require support outside these times, help is available. 
If you or someone else is in immediate danger, call 000. 

headspace support online or by phone, 3pm - 10pm. 

• eheadspace - 1800 650 890 - chat with a headspace clinician online or over the phone. 

Someone to talk to, any time

• Lifeline - 13 11 14 - 24/7 crisis support for anyone, about anything 
• Kids Helpline - 1800 55 1800 - free, confidential counselling for ages 5 to 25, 24/7 
• Suicide Call Back Service - 1300 659 467 - 24/7 counselling if you're thinking about suicide, or worried about someone who is 

Support that gets your experience 

• 13YARN - 13 92 76 - 24/7 crisis support with an Aboriginal or Torres Strait Islander Crisis Supporter
• QLife - 1800 184 527 - LGBTIQA+ peer support, 3pm-midnight everyday 
• 1800RESPECT - 1800 737 732 - 24/7 support for domestic, family or sexual violence 

Finding Our Centre

We are located at 66 Woongarra Street, just down the street from City McDonalds, heading towards the library.

Bus Service

There are two bus stops right near our centre on Woongarra Street.

Access

Our centre is on the ground level and is wheelchair and low mobility accessible throughout. If you would like further information on our centre's layout, please call us on 4152 3931. 

Privacy and Confidentiality

At headspace Bundaberg we take your privacy very seriously and anything shared with us is confidential. We keep all your information on a secure database which is only available to headspace Bundaberg staff. The law stops us from sharing your information outside these people unless we have your permission. Sometimes you do not want us to share your information and we respect that, however there may be times when we need to talk to someone without your permission, such as;  if you or someone else is at significant risk of harm or if the law requires us to do so.

Medicare Information

For most services at headspace Bundaberg, you do not need a Medicare card. We don't currently have a GP at the centre. If you need one, we can help you find a bulk-billing clinic nearby. 

For young people aged 15 and above, you can apply for your own Medicare card if you want to.

Fill out the Medicare application form and return this form with ID (such as your birth certificate or student ID) to the Medicare service centre. Our closest Medicare office is located inside Services Australia on the corner of Woongarra and Tantitha streets 

You can get initial support from a headspace at no cost. We want to make getting the support you need easy.

If you go on to work with one of our headspace mental health practitioners (e.g. Psychologists or Mental Health Social Workers), it is recommended you get a Mental Health Care Plan (MHCP) from your GP. This will allow us to bulk bill (at no cost to yourself) up to 10 sessions for you in the calendar year. We can step through how this works when the time comes, if it is needed. 

We operate from a principle of "no wrong door", this means that if headspace is not the most appropriate service for the young person, they will still receive guidance until they find the right one.

More information on how to get a Medicare Card and your eligibility. 

More information on how to get a Health Care Card and your eligibility.

If you are ineligible to apply for a Medicare card, give us a call and we will direct you to appropriate service options. 

If you have any questions about this process or would like further information, please contact us to discuss with one of our friendly staff.

Some young people have found these various apps, online programs and organisations helpful while they are waiting to see a clinician at headspace Bundaberg:

eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. 1800 650 890 or at Online & Phone Support.

Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au

ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com

BeyondNow App -  This is a safety planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning

Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org

The Brave Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/

Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8

Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision

Our social groups are a low-pressure way to meet other young people, try something new, and feel a bit more connected. You don't need to be a headspace client to come along, you don't need to talk about your mental health, and you can bring a friend. All groups are free. Groups are led by volunteers from our Youth Engagement Committee. 

All attendees to our social groups need to complete our Social Groups Consent Form

Unwind Wednesdays 

A relaxed afternoon hangout
Who it's for: Anyone aged 12–25
what you'll do: Low-key stuff, board games, video games, art or just use the time to relax in our space.
When: First and Third Wednesday of each month. 
Cost: Free
How to join: No pre-registration required at this time
Share around: Unwind Wednesday Flyer

BRITE-lings + BRITE

Groups focused on our LGBTIQA+ community members
Who it's for: BRITE-lings for ages 12–17, BRITE for ages 18–25
what you'll do: Meet like-minded people, participate in various activities, education through staff, guest speakers and resources. 
When: BRITE-lings is on the Second Wednesday of each month – BRITE is on the Fourth Wednesday of each month.  
Cost: Free
How to join: No pre-registration required at this time
Share around: LGBTIQA+ Social Groups Flyer

Youth Engagement Committee

Want a say in how headspace Bundaberg works for young people? Join our Youth Engagement Committee.

The YEC is a crew of young people aged 12–25 who help shape our centre. We host and attend community events, visit schools and services, help run our social groups (including BRITE), and work on projects that make headspace better for our local community.

What you'll get out of it

• Training and new skills, at no cost to you
• Real experience for your resume — and job references when you need them
• A genuine say in decisions that affect young people in Bundaberg
• Great people, good fun, and a solid sense of connection

How it works
We meet monthly to plan events, share ideas and get projects moving. Bring as much or as little experience as you like, we'll support you either way.

Everyone aged 12–25 is welcome here. We'd especially love to hear from young people whose voices don't always get heard.

Ready to join or would like to learn more? Fill in our Expression of Interest Form 

YEC Members at Youth Week Live event, 2026

Family & Friends Committee

Are you passionate about supporting young people? Advocating for and breaking stigma around mental health? Are you interested in supporting us to be the best we can be for our local community? 

Our Family and Friends Committee has five key areas to work towards, these include:

1. Help amplify the early intervention message
2. Support headspace Bundaberg activities and events
3. Support, develop and deliver fundraising endeavours
4. Support community to understand the diversity that young people experience
5. Encourage the voice of young people to be heard and acted upon.

Reach out to us to find out how you can get involved. 

In Bundaberg we work closely with our Consortia to ensure young people have access to other relevant services in the local area. This helps young people to participate in further learning and education, work towards better employment prospects, and to connect with community on a broader level.

The Consortia meet regularly to discuss and influence the support that headspace Bundaberg offers so that all young people are offered an improved life opportunity.

Our Consortia members include:

• CQUniversity Bundaberg
• Bundaberg & District Neighbourhood Centre
• Open Doors Support Service
• Lives Lived Well
• Port Curtis Coral Coast Trust

headspace Bundaberg also work in partnership with many other organisations in the community. 

headspace Bundaberg is operated by Youturn. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Country to Coast QLD .

headspace Bundaberg have an experienced team working alongside young people and their families. 

• Bridget - Centre Manager
• Ingrid - Clinical Lead 
• Yvonne - Access & Intake Worker 
• Amy - Access & Intake Worker
• Drishya - Access & Intake Worker
• Kerry-Anne - Intervention Worker 
• Kane - Community Engagement and Access Worker 
• Cait - Senior Administration Officer
• Megan - Administration Officer
• Indi - Administration Officer

Help Us Improve

We value all feedback, compliments, and complaints as they help us provide the best possible support to our community. If you’d like to share your experience with us, please don't hesitate to get in touch.

• Email: headspacebundaberg@youturn.org.au

• Phone: (07) 4152 3931