headspace
Bundaberg

hsBoffice 2

Hours

  • Monday: 8:30am - 8:00pm
  • Tuesday: 8:30am - 4:30pm
  • Wednesday: 8:30am - 8:00pm
  • Thursday: 8:30am - 4:30pm
  • Friday: 8:30am - 4:30pm
  • Saturday: Closed
  • Sunday: Closed

About

headspace Bundaberg is a free and confidential service where young people aged 12 to 25 years old can access a range of supports.

Our team are dedicated to supporting young people to seek help when times are tough, and educating the community in how they can help a friend or loved one.

If you are wishing to refer a young person and are a GP or external service please use our referral form

To learn more about headspace Bundaberg and how we can support you, please see below for more information.

Hours

  • Monday: 8:30am - 8:00pm
  • Tuesday: 8:30am - 4:30pm
  • Wednesday: 8:30am - 8:00pm
  • Thursday: 8:30am - 4:30pm
  • Friday: 8:30am - 4:30pm
  • Saturday: Closed
  • Sunday: Closed

headspace Bundaberg is operated by Youturn Youth Support. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Central Queensland, Wide Bay, Sunshine Coast PHN.

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Media gallery

headspace centre tour
Services you can access at headspace
Making an appointment at headspace
Attending an appointment at headspace

More information

We understand that asking for help when you're not feeling yourself can sometimes be difficult or uncomfortable. Because of this, we have tried to make our referral process as accessible as possible.

There are several ways you can access our service: you can make yourself appointment via phone, email or coming into the centre, a friend or family member can contact us on your behalf, or your GP can refer you to us. You do not need a formal referral to come and see us.

If you are a service provider, GP, or Government Department, please complete the referral form and return to headspace Bundaberg by email headspacebundaberg@youturn.org.au, fax 4152 6602, or mail to 66 Woongarra Street, Bundaberg 4670.

Please note we are an early intervention service; our team will assess all incoming referrals and we will contact you shortly after to let you know whether the young person has been accepted into service.

Please be aware that our phone and email accounts are only monitored during our opening hours. If you require immediate support, please contact:

  • eheadspace on 1800 650 890 or click here

  • Kids Helpline on 18100 551 800

  • Lifeline on 13 11 14

  • Emergency Services on 000

Finding Our Centre

We are located at 66 Woongarra Street, just down the street from City McDonalds, heading towards the library.

Bus Service

There are two bus stops right near our centre on Woongarra Street. The bus schedule and route information can be found here

Privacy and Confidentiality

At headspace Bundaberg we take your privacy very seriously and anything shared with us is confidential. We keep all your information on a secure database which is only available to headspace Bundaberg staff. The law stops us from sharing your information outside these people unless we have your permission. Sometimes you do not want us to share your information and we respect that, however there may be times when we need to talk to someone without your permission, such as;  if you or someone else is at significant risk of harm or if the law requires us to do so.

Medicare Information

For most services at headspace Bundaberg, you do not need a Medicare card. 

If you need to see our GP, you will need to have access to Medicare. 
Please note: if you don't have access to a Medicare card, please contact us on 4152 3931 and we will assist where possible. 

For young people aged 15 and above, you can apply for your own Medicare card if you want to.

Fill out the Medicare application form and return this form with ID (such as your birth certificate or student ID) to the Medicare service centre. Our closest Medicare office is located inside Centrelink on the corner of Woongarra and Tantitha streets 

You can get initial support from a headspace at no cost. We want to make getting the support you need easy.

If you go on to work with one of our headspace mental health practitioners (e.g. Psychologists or Mental Health Social Workers), it is recommended you get a Mental Health Care Plan (MHCP) from your GP. This will allow us to bulk bill (at no cost to yourself) up to 10 sessions for you in the calendar year. We can step through how this works when the time comes, if it is needed. 

In Bundaberg, we have a bulk-billing GP, Dr Khan, available Tuesdays and Fridays.

We operate from a principle of "no wrong door", this means that if headspace is not the most appropriate serve for the young person, they will still receive guidance until they find the right one.

For more information on how to get a Medicare Card and your eligibility please visit this link:

https://www.humanservices.gov.au/individuals/services/medicare/medicare-card

For more information on how to get a Health Care Card and your eligibility please visit this link:

https://www.humanservices.gov.au/individuals/services/centrelink/health-care-card

If you are ineligible to apply for a Medicare card, give us a call and we will direct you to appropriate service options. 

If you have any questions about this process or would like further information, please contact us to discuss with one of our friendly staff.

Some young people have found these various apps, online programs and organisations helpful while they are waiting for their appointment at headspace Bundaberg:

eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. 1800 650 890 or eheadspace.org.au

Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au

ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com

Rechout also has the Calm Harm app 

Head to Health - Wherever you are on your mental health journey, Head to Health is here to help you find the information, resources, and services that most suit your needs. headtohealth.gov.au

Bite Back - Online activities, psychoeducation and positive psychology to support young people with their mental health. biteback.org.au

BeyondNow App -  This is a safely planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning

The Desk - Online tools and programs to support students with their mental health. thedesk.org.au

Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org

The Brave Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/

Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8

Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision

Family & Friends Welcome Pack

headspace is a Family and Friends inclusive service. We believe that you play an important role in your young person's journey to better wellbeing. We also understand that family and friendships can take many different forms.

Click HERE to view our Family and Friends Welcome Pack

Family & Friends Committee

Are you passionate about supporting young people? Advocating for and breaking stigma around mental health? Are you interested in supporting us to be the best we can be for our local community? 

Our Family and Friends Committee has five key areas to work towards, these include:

  1. Help amplify the early intervention message
  2. Support headspace Bundaberg activities and events
  3. Support, develop and deliver fundraising endeavours
  4. Support community to understand the diversity that young people experience
  5. Encourage the voice of young people to be heard and acted upon.

Terms of Reference for this group can be viewed here.

Our Youth Engagement Committee (YEC) are an energetic and fun team who help support headspace.

We host and attend community events, visit schools and services, and work closely with other young people for connection and social activities. If you see us out and about, come and say hi.

If you would like more information on becoming a member please reach out to headspacebundaberg@youturn.org.au

For the most part we meet monthly to run through events, ideas and activities. The YEC help facilitate our social groups, which include BRITE, game space and baby space, and we work on projects that help headspace be the best it can for our local community. 

You will gain loads of experience, participate in training, meet great people, and we can support you with job references if needed.

If you are aged 12 to 25 years, join us. We welcome you :)

In Bundaberg we work closely with our Consortia to ensure young people have access to other relevant services in the local area. This helps young people to participate in further learning and education, work towards better employment prospects, gain housing opportunities, and to connect with community on a broader level.

The Consortia meet bi-monthly to discuss and influence the support that headspace Bundaberg offers so that all young people are offered an improved life opportunity.

Alongside our centre's lead agency, Youturn Limited, we work closely with:

  • The Salvation Army
  • Relationships Australia
  • IMPACT Community Services
  • CQUniversity Bundaberg
  • Bundaberg & District Neighbourhood Centre
  • Open Doors Support Service
  • CentaCareCQ
  • STEPS Employment Solutions
  • Port Curtis Coral Coast Trust

headspace Bundaberg is supported by funding from the Central Queensland, Wide Bay, Sunshine Coast PHN

 

The staff at headspace Bundaberg have a vast experience working alongside young people and their families. 

  • Bridget - Acting Centre Manager
  • Kane - Access and Intake Worker
  • Vicki - Access and Intake Worker
  • Hollie - Access and Intake Worker
  • Helen - Graduate Social Worker
  • Gina – Psychologist with Accent Psychology
  • Neil – Psychologist with CentacareCQ
  • Cait - Administration Officer
  • Megan - Administration Officer
  • Kay - Acting Community & Youth Engagement Officer

We value your feedback, compliments and complaints.

It helps us provide a better and more valuable service to our community, so please if you have something to say we'd love to hear it. 

Please do not hesitate to contact us via email on headspacebundaberg@youturn.org.au or calll 07 4152 3931

Thank you