Service Update during COVID-19
headspace Bundaberg continues to provide support to young people between 12-25, their families and friends, as an essential mental health service.
Providing ongoing services is important to us, and in the interest of keeping us all safe, we are transitioning to the use of telephone (teleconferencing) and video conferencing via the secure Health Direct network. If you feel that this does not meet your needs, please phone our staff on 4152 3931 to discuss.
Please note our operating hours; however we are available after hours by appointment only if prior arrangement is made. headspace is not a crisis service, if you need immediate support please call 000 or Bundaberg Mental Health Unit on 4150 2620.
- Monday: 8:30am - 8:00pm
- Tuesday: 8:30am - 4:30pm
- Wednesday: 8:30am - 8:00pm
- Thursday: 8:30am - 4:30pm
- Friday: 8:30am - 4:30pm
- Saturday: Closed
- Sunday: Closed
headspace Bundaberg is operated by United Synergies is a not-for-profit organisation established in 1989. Everything we do is dedicated to building better lives. United Synergies support people across Southern Queensland from our sites in Tewantin, Maroochydore, Toowoomba and Caboolture. . All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Central Queensland, Wide Bay, Sunshine Coast PHN is an independent not-for-profit commissioning organisation funded by the Commonwealth Department of Health to improve the health outcomes of the region..
Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Support and assistance finding accommodation or related support services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
We value your feedback, compliments and complaints.
It helps us provide a better and more valuable service to our community, so please if you have something to say we'd love to hear it.
All survey results are anonymous unless you provide contact details for follow up.
The link to our Survey Monkey form is https://www.surveymonkey.com/r/5SVYHQV
You can get initial support from a headspace mental health worker with OR without a formal referral, at no cost. We want to make getting the support you need easy.
If you go on to work with one of our headspace mental health practitioners (e.g. Psychologists or Mental Health Social Workers), it is recommended you get a Mental Health Care Plan (MHCP) from your GP. This will allow us to bulk bill (at no cost to yourself) up to 10 sessions for you in the calendar year. We can step through how this works when the time comes that you might need one.
If you do not have a Medicare card, or do not wish to utilise a MHCP, there is an option to pay for your sessions, which can be arranged with the centre staff.
In the event you have already used your 10 sessions available through a MHCP for the year, please contact us to discuss options. The headspace Bundaberg team can still offer you free support to best support your situation.
For more information on how to get a Medicare Card and your eligibility please visit this link:
For more information on how to get a Health Care Card and your eligibility please visit this link:
If you are ineligible to apply for a Medicare card, give us a call and we will direct you to appropriate service options.
If you have any questions about this process or would like further information, please contact us to discuss with one of our friendly staff.
Our Youth Engagement Committee (YEC) are an energetic and fun team who help support our community, particularly youth aged 12 to 25 years.
We often attend community events, visit schools and services and work closely with other young people for engagement and social activities. If you see us out and about, come and say hi
If you would like more information, or to work with us to break down the stigma of mental health and help young people to seek support, please get in touch.
In Bundaberg we work closely with our Consortia to ensure young people have access to other relevant services in the local area. This helps young people to participate in further learning and education, work towards better employment prospects, gain housing opportunities, and to connect with community on a broader level.
The Consortia meet bi-monthly to discuss and influence the support that headspace offers so that all young people are offered an improved life opportunity.
Alongside our centre's lead agency United Synergies we work closely with:
- Bundaberg Regional Youth Hub
- APM Employment
- The Salvation Army
- Regional Housing Ltd
- IMPACT Community Services
- CQUniversity Bundaberg
- Bundaberg & District Neighbourhood Centre
- Open Doors Suicide Service
- Reclink Australia
- Wide Bay Hospital and Health Services
- STEPS Employment Solutions
- YMCA Community Services
headspace Bundaberg is supported by funding from the Central Queensland, Wide Bay, Sunshine Coast PHN
For Service Providers (Including GP's and Government Departments)
It is suggested that all GP's and external services fill in our referral form to make sure that the young person being referred is suitable for service at headspace
If you are a service provider, GP or Government Department, please complete the referral form and return to headspace Bundaberg by email, fax or post.
If the young person has a Mental Health Care Plan in place, please provide a copy of this with the referral form.
Please note we are an early intervention service; our Clinical Team Leader will assess all incoming referrals and we will contact you shortly after to let you know whether the young person has been accepted into service.
We understand that asking for help when you're not feeling yourself can sometimes be difficult or uncomfortable. Because of this, we have made our referral process as easy as possible.
If you are a young person between the ages of 12 – 25, there are a number of ways in which you can access our services at headspace Bundaberg:
- You can refer yourself
- You can have a friend or family member refer you
- Your GP can refer you
- Your school, TAFE, University or other service provider can refer you
If you are under 16 years of age, we encourage you to bring along a parent, care giver or support person for your first appointment.
Making an appointment
To make an appointment at headspace Bundaberg:
- You can call us on 4152 3931
- You can email us at email@example.com
- You can drop into the centre at 66 Woongarra Street, Bundaberg
Please be aware that our phone and email accounts are only checked during our opening hours. If you require immediate support, please contact:
- eheadspace on 1800 650 890 or click here
- Kids Helpline on 18100 551 800
- Lifeline on 13 11 14
- Emergency Services on 000
At headspace Bundaberg we take your privacy very seriously and anything shared with us is confidential. We keep all your information on a secure database which is only available to headspace Bundaberg staff. The law stops us from sharing your information outside these people unless we have your permission. Sometimes you do not want us to share your information and we respect that, however there may be times when we need to talk to someone without your permission, such as; if you or someone else is at significant risk of harm or if the law requires us to do so.
Further info is available on our web page.
Some young people have found these various apps, online programs and organisations helpful while they are waiting for their appointment at headspace Bundaberg:
eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. 1800 650 890 or eheadspace.org.au
Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au
ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com
Head to Health - Wherever you are on your mental health journey, Head to Health is here to help you find the information, resources, and services that most suit your needs. headtohealth.gov.au
Bite Back - Online activities, psychoeducation and positive psychology to support young people with their mental health. biteback.org.au
BeyondNow App - This is a safely planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning
The Desk - Online tools and programs to support students with their mental health. thedesk.org.au
Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org
The Brave Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/
Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8
Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision
Community and Youth Engagement is all about building education and awareness around building resilience, seeking help early for mental health, and understanding how to help a friend.
Our team get out to many community events as well as present at schools and businesses. If you want us to come and have a chat with you please get in touch.
Events we're hosting:
Any upcoming events being held by us will be advertised on our Facebook and Instagram, and our website will be updated regularly.
All activities are free unless otherwise noted and will be run by our friendly team.
If you would like resources to distribute to young people aged 12-25 please email firstname.lastname@example.org
For all enquiries regarding presentations and community engagement activities please contact email@example.com and attention Cristel - Community & Youth Engagement Officer. Please be advised notice for presentations and events is appreciated.
Access and Intake Worker
Access and Intake Worker
Access and Intake Worker
Access and Intake Worker
|Community & Youth Engagement Officer|
Get Set For Work Facilitator