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headspace
Bankstown
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Ground Floor, Suite 1, 41-45 Rickard Road, Bankstown, New South Wales 2200
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Phone (02) 9393 9669
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Fax (02) 8367 5124
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headspace.bankstown@flourishaustralia.org.au
About
headspace Bankstown provides free information, support and services to young people aged 12-25, and their families and friends. We can help with mental health, general & sexual health, alcohol and other drug services as well as work & study support. Simply phone, email or visit us to arrange an appointment.
We can provide support in languages such as Arabic, Vietnamese, Mandarin, Bangla, and Serbo-Croatian. Other languages may be offered via an interpreting service. Ask our friendly team to learn more.
We currently have no wait list.
Service Provider Referral Document Form
Service Provider Referral Online Form
Please Note
Opening Hours
Monday: 9am-6pm
Tuesday: 9am-6pm
Wednesday: 9am-6pm
Thursday: 9am-6pm
Friday: 9am-5pm
We are closed between 12pm-1pm every weekday.
Saturday: Closed
Sunday: Closed
headspace Bankstown is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Western Sydney (South Western Sydney PHN).
Services
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
Your GP can refer you to see a specialist youth psychiatrist for bulk billed assessment and management advice for mental health issues.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Centres have a range of programs and activities for young people. Just ask your centre what they have on.
Media gallery
Jobs and volunteering
Positions currently available at headspace Bankstown
Salary: Starting at $99,500pa + Super + Tax-Free Benefits!
Join an industry-leading provider in youth mental health and provide high-level clinical services to young people in your local community!
Exciting new opportunities for multiple Allied Health Clinicians to join our headspace services in Bankstown!
The positions available are:
- Full-time (76hrs/fortnight) and part-time (38hrs/fortnight) until 30 June 2025
- Suitable for an experienced Mental Health Nurse, Registered Psychologist, or Mental Health Social Worker
- Based in Bankstown
- Attractive remuneration package starting from $99,500p.a. (pro-rata & commensurate with experience) + 11% Super + Salary Packaging!
About headspace and Flourish Australia
headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. headspace provides early intervention mental health services to young people who present with mental health issues, along with assistance in promoting young peoples’ wellbeing. headspace brings together local health services under the one roof making it easier for young people and their families to find the information they need.
Flourish Australia has a long and proud history of providing recovery-oriented mental health services in Australia. Our services are comprehensive and highly personalised because each person’s experience will be different and their needs, as an individual, are unique. Together we set goals, connect individuals with the right people, support services and opportunities to meet their needs.
About the Opportunity
We are seeking a highly motivated and organised person to facilitate excellence in integrated holistic health care, with the goal of improving outcomes for people accessing the service and the wider community.
On a day-to-day basis you will:
- Deliver evidence-based interventions in line with the Medicare Better Access model within therapeutic context.
- Manage clinical risk in collaboration with the team including undertaking risk assessments and developing collaborative wellbeing plans to support young people.
- Provide evidence-based assessment to inform individual formulation and care plans.
- Report on individual progress with young people during case discussions/ team meetings and also formally using relevant headspace data systems.
Selection Criteria
- Possession of tertiary qualifications in Psychology, Social Work or Mental Health Nursing.
- At least 3 years clinical experience post qualification
- Membership of an appropriate professional body (including AHPRA, AASW) as a registered or endorsed Psychologist, accredited Social Worker, Mental Health Nurse; and eligibility to register with Medicare Australia as an MBS Primary Care provider or an Allied Mental Health Professional provider.
- Demonstrated ability to undertake assessment and initial screening activities to determine individual care needs, provide counselling, produce assessment reports, and assist young people to access necessary services.
Full criteria and position description is available within the application.
About the Benefits
- Attractive remuneration equivalent to HPSS Level 4 base salary commensurate with experience
- Generous leave provisions including 17.5% annual leave loading + 2 additional days of Personal Leave + Christmas/New Years Gratis Day + 10 weeks paid parental leave
- Tax-Free Salary Packaging available up to $15,900
- Family-friendly and flexible working conditions
- Employee Assistance Program for confidential wellbeing support
- Regular supervision, ongoing 1:1 mentoring, strong team support and a comprehensive induction program
- Opportunities for professional development and training such as Mental Health First Aid and ASIST
- Inclusive initiatives such as our Rainbow Network and YarnUp for Aboriginal and Torres Strait islander staff
- Personal fleet pricing discounts with our preferred automotive supplier
- Employee discounts at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)
All successful applicants will be asked to provide evidence they are fully vaccinated against COVID-19 (including booster) prior to commencement, inline with Flourish Australia’s Vaccination Policy.
For more information contact:
Name: Senior Clinical Manager
Phone: (02) 9393 9669
Email: amanda.baxter@flourishaustralia.org.au
Join our Family Reference Group
Applications are open for our Family Reference Group!
The purpose of this reference group is to:
- Contribute to the quality improvement and evaluation of our centre
- Reduce stigma surrounding mental health and encourage early help seeking
- Support headspace Bankstown to maintain a family-inclusive practice
More about what’s involved:
- The Family Reference Group is an opportunity to have your say and get involved with headspace and the local community
- As a Family Reference Group member, you will be invited to meet regularly
- Your participation will involve providing your feedback about existing services and headspace processes/policies, sharing your ideas for community engagement, opportunities for advocacy, organising events and activities, and being a voice for family & friend representation
Please read before applying - key role requirements:
- You must reside in the local community at application, or be able to demonstrate a connection to the local community
- You must have current or previous experience as a direct carer, family member or friend of a young person who has experienced mental ill health
If you're interested to join, have a read of our FAQs and complete our EOI form. Please return the completed EOI form to our email address.
For more information contact:
Phone: (02) 9393 9669
Email: headspace.bankstown@flourishaustralia.org.au
headspace works from an early intervention and prevention framework with young people and their families who have emerging mental health issues. We deliver four core services which include general health, mental health support, vocational services, and alcohol and other drug services. Our lead agency is Flourish Australia and we stand to help people with a lived experience feel supported and meet their everyday challenges. We want them to live ordinary, even extraordinary lives, and would love to meet like-minded individuals.
Due to high demand, we are looking for highly motivated Registered Psychologists or Accredited Mental Health Social Workers for an immediate start to provide Medicare funded clinical services to young people. As a practitioner with headspace Bankstown, you will be running your own client caseload in collaboration with a well-resourced team, so tell us your preferred hours and we will fill your calendar!
- Located in Bankstown (open Monday to Friday)
- Opportunities for hybrid working (on-site and Telehealth)
- Flexible to fit your availability, as little as 1 day a week
About You
We would love to meet you if you have direct clinical experience with young people, families, cultural diversity, LGBTIQ+ communities, and eating disorders and those who would like to make a positive impact to young people.
In addition to relevant qualifications and experience, and a Medicare Provider Number we are seeking to find practitioners who are enthusiastic, cooperative team players and positive contributors to the headspace culture.
Benefits
We are a bulk-billing service that provides tele-health & onsite appointments. As a contracted role - we offer a flat rate that is highly competitive. You will enjoy the benefits of:
- Flexible hours and consult with guaranteed referrals and a maximum of 6 young people per day.
- Team-based approach including fully managed case-coordination by headspace clinicians.
- Comprehensive administrative support including appointment bookings, reminders, and billing.
- Free consulting room and fully equipped clinic.
- Access to regular consultation and direct referrals to an experienced multi-disciplinary team including nurses, GPs, psychiatrists, dietitians, drug and alcohol specialists and family counsellors.
- Access to regular clinical supervision, individual and group.
- Access to free and regular training and development.
- Team building and social events on a regular basis (voluntary)
About the Role
As a highly valued member of the team you will be making a major contribution to improving the mental health and wellbeing of young people.
- Commitment to achieving therapeutic goals using effective assessment, treatment planning, treatment strategies.
- Participation in clinical decisions about treatment planning, assessment, risk management and working with other services.
- Client related work – e.g. GP letters/Reports.
- Participate in regular multi-disciplinary case review, supervision and peer supervision.
- Work within a supportive team environment.
- Liaise with external providers as needed e.g. GPs, Schools.
Your Qualifications & Experience
- Registered Psychologist OR Clinical Psychologist with AHPRA, OR Accredited Mental Health Social Worker with AASW.
- Eligibility to provide services under Medicare and be willing to Bulk Bill;
- Demonstrated clinical experience with young people or within mental health in diverse settings including (e.g. bio-psychosocial assessments, risk assessments and providing focused psychological intervention).
- Working with Children's Check and Police Check
- Have an ABN or be able to obtain one
- Fully vaccinated against COVID-19 (including booster) prior to commencement.
Whilst headspace fully supports early career and provisional psychologists and social workers, on this instance please only apply if you are fully registered or accredited and have a Medicare provider number with direct psychological intervention experience.
For more information contact:
Name: Senior Clinical Manager
Email: amanda.baxter@flourishaustralia.org.au
More information
Young People
If you are a young person and wish to see someone at headspace Bankstown, you are welcome to email, call or drop in during our business hours to discuss your options. You can also check out our headspace Welcome Pack here, which has a bunch of info about the services we provide.
Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Bankstown, you are welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments.
Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Bankstown, please complete our Service Provider Referral Form. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Bankstown's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Bankstown will contact the young person and inform you thereafter of the outcome of your referral with us.
Please return this form by email to headspace.bankstown@flourishaustralia.org.au or fax (02) 8367 5124.
We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.
Our phone number is: (02) 9393 9669.
We welcome all feedback and suggestions regarding our referral process. If you'd like to fill out our feedback form, it can be found here.
Please note: headspace Bankstown does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.
For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
- Mental Health Line 1800 011 511 (24/7)
We can help you get to where you want to go
Do you need help with looking for a job or job training?
Or support in starting a career? Or advice on study options?
No matter where you’re at, headspace Work & Study is here to help you move forward. It doesn’t matter who you are or where you live. If you’re aged between 15-25, we’re here for you. Everything is private and totally confidential. And there’s absolutely no cost.
We have a team of friendly vocational specialists at our centre who will work closely with you towards your study and/or employment goals. And if you're not sure what your future goals look like, they can help with that too.
Ways we can help:
- Explore different career paths
- Building your confidence
- Being your best in job interviews
- Developing a tailored resume & cover letter
- Spotting training opportunities
- Navigating Centrelink
- Ongoing support once you're working
One young person shared feedback about his experience with our Work and Study program:
"Entering the workforce can be very tough for inexperienced young people especially when transitioning out of high school. headspace Work and Study has given me more confidence in approaching the workforce, increasing my awareness of my rights and responsibilities, supporting my workplace needs and leading to more healthier job opportunities. They have also generously prepared me for future job searches by teaching me essential job skills such as resume building, job hunting and interviewing in the industries I want to work in!" - Marco
Tell me how I can get involved?
Call or email us to find out more, or if you're already connected to our service, chat to your Youth Access Clinician. They can arrange a meet and greet with a Vocational Specialist. If you choose to participate in the program, an initial appointment will be arranged so you can start a vocational profile, job search activities or other goal-setting objectives to get you to your best future.
We can be reached on (02) 9393 9669 or by emailing headspace.bankstown@flourishaustralia.org.au
You can read more about headspace Work & Study Support here.
Useful resources:
Time Management
How to Use the Priority Planner
Budgeting
Job Seeking
Our centre is located in the 'Bankstown City Capital Centre', which is directly across from Bankstown Central Shopping Centre, next to McDonald's on Rickard Road.
Our address is Suite 1, 41-45 Rickard Road, Bankstown. We are located on the ground floor straight down the footpath in the first photo, towards the right side. We are wheelchair accessible, and have a gender neutral bathroom.
If you're having a little trouble finding us, please call on 9393 9669, let reception know that you are unable to find the office and tell us your location and we can try and guide you to our office.
The front of our building complex
The walkway to our centre
The front of our centre
Here at headspace Bankstown, it takes a bunch of wonderful and passionate people to complete our team and help support the young people that visit our centre.
Amanda - Senior Clinical Manager
Fun fact? "Horses only sleep for around three hours within a 24-hour period and never rest for large periods of time."
Ali - Secondment as National Clinical Manager of Multicultural Practice
Fave Drive? Grand Pacific Drive
Sarah - Acting Clinical & Operations Manager
Dream travel destination? "A safari in Serengeti National Park."
Shannon - Acting Clinical Lead
Fun fact? Cockatoos can tell the difference between bin lids (and will find their food accordingly!)
Mariah - Practice Manager
"People don't always need advice. Sometimes all they really need is a hand to hold, an ear to listen and a heart to understand them." - Anonymous
Monica - Administration Support Officer
Favourite book? "Anh Do's Happiest Refugee"
Annie - Administration Support Officer
Marwa - Service & Community Development Officer
Dream travel destination? "There are so many but Egypt has always been on the list."
Siyi - Youth Access Clinician
Dream travel destination? "Iceland to see the aurora and hot springs"
Suzanna - Youth Access Clinician
Fave song for a good mood? "Just Like Heaven" by The Cure
Anna - Youth Access Clinician
Dream travel destination? "Bullet train ride across Japan"
Jolene - Alcohol & Drug Clinician
Something on your bucket list? "Learn how to kayak"
Maria - Alcohol & Drug Clinician
Fave quote? “The only way out is in” – Junot Díaz
Cassandra - Vocational Coordinator
Fave song for a good mood? "Cover Me in Sunshine, by Pink"
Angie - Vocational Specialist
Something on your bucket list? "To see the Northern Lights"
Himal - Vocational Specialist
Favourite book? "Book of Doom by Stan Lee. Why? Because it's literally 60 YEARS OF DR DOOM IN ONE BOOK!"
Amelia - Practice Nurse
Fun fact? "Our heartbeats change and mimic the music we listen to. music can slow the heart down or rev it up depending on the tempo."
Michelle - Mental Health Clinician, Holistic Youth Program (HYP)
Fave song for a good mood? "Holiday, by Madonna"
Oisin - Peer Worker
Ana - Allied Health Clinician
Fun fact? "Deer and giraffes are a related species."
Nick - Allied Health Clinician
Dream travel destination? "Palawan, Philippines"
Jessica - Allied Health Clinician
Fave thing to do? "Take naps and watch crime related shows"
Youth Reference Group
headspace Bankstown's Youth Reference Group (YRG) is a volunteer team of young people who are advocates for youth mental well-being and are interested in making a difference for the Canterbury-Bankstown community. Many of the YRG members have a lived experience or know someone with a mental health concern which provides valuable insight to ensure young people's voices and opinions remain important in headspace Bankstown's mission.
Our YRG members represent headspace Bankstown through assisting and planning various community events such as annual Youth Week activities, Mental Health Month, creating youth community projects and many more.
Monthly meetings are held to discuss centre and service improvement opportunities and plan upcoming events. YRG members have the opportunity to meet like-minded people and to participate in memorable social team building activities.
Youth Reference Group members with other local youth volunteer groups at an event for Youth Week 2022
Family & Friends Reference Group
The Family and Friends Reference Group is a group who may have had a family member or friend access headspace services or a lived experience with mental health issues. They consult with our centre on a variety of topics and issues, and are involved in a number of local and national projects.
The reference group aims to give family members and friends the opportunity to provide input into the strategic direction of headspace Bankstown, wider headspace programs and services.
Doctors:
Dr. Jennifer - General Practitioner (GP)
Dr. Erainia - General Practitioner (GP)
Contributing Consortium Members:
The Salvation Army (headFYRST)
South West Sydney Local Health District (SWS LHD)
Black Dog Institute
Canterbury-Bankstown City Council
Lifeline Macarthur
Dokotela
ACON
BreakThru
Marrickville Legal Centre
Outloud
TAFE NSW
headspace Bankstown provides youth mental health services to schools and the community in the Bankstown and Canterbury local area.
The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold a stall
- Provide educational workshops on mental health & other topics
- Presentations about our service and referral pathways
- Promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Bankstown
The services provided have a health promotion and education focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).
Please download and complete the SCD Request Form for any engagement requests and return to headspace.bankstown@flourishaustralia.org.au
For resources & other promotional material, please complete our Resource Request Form.
For more information, please contact the Service & Community Development Officer at headspace Bankstown:
E: headspace.bankstown@flourishaustralia.org.au
P: (02) 9393 9669
At headspace Bankstown, we run clinical and non-clinical groups for young people as well as for their family & friends. They are all FREE of charge.
Our current and upcoming groups include:
PRIDE Group
A social group where LGBTQIA+ young people aged 16-25 are welcome in a safe and inclusive space to connect with others who are also a part of the LGBTQIA+ community. It is a closed, private group where confidentiality is held at all times.
We meet twice a month from 5:30pm-7:30pm and run different activities including social outings for special occasions.
If you'd like to join, please complete our EOI form here. You will be contacted to confirm your membership within the group and with further participation information.
If you would like more info, please contact us on (02) 9393 9669 or email us at headspace.bankstown@flourishaustralia.org.au.
What is telehealth?
Although headspace generally provides in-person counselling support, we can be flexible with support options to ensure we are able to still provide a service to young people by offering a combination of telehealth and in-person services.
Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we can provide online video appointments over 'Zoom' or phone calls.
To find out more about our telehealth services, such as:
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How to use telehealth services
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How to make the most of telehealth services
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Confidentiality
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Troubleshooting
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Frequently Asked Questions
Please download - Guidelines for Young People to use Telehealth
You can download our factsheet for setting up a safe space at home to talk with your counsellor.
Consent Form
If you are new to telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy
For additional information on telehealth, please visit - headspace online and phone services (telehealth)
If you are having any questions or concerns with using our telehealth services, please contact us:
02 9393 9669 or headspace.bankstown@flourishaustralia.org.au
Did you know that we have youth-friendly General Practitioners (GP)?
You can choose to see Dr. Jennifer Martinez or Dr. Erainia Wu. Please call (02) 9393 9669 to confirm availability if you would like to book an appointment.
We use bulk-billing arrangements through Medicare so when you visit and use our services, it will not cost you anything.
Learn how to get your own Medicare card by clicking on our 'How to Get Your Own Medicare Card' tab on our website (underneath the 'Our GP' tab).
Access a factsheet and other information on how to get help from a GP.
Not sure what bulk billing is, or why it can be a good idea to get your own Medicare card?
Do you have a Medicare card?
This green piece of plastic (or digital card on the Medicare app) is your golden ticket to seeing doctors and other services for free (or low-cost). You may already be on your family’s Medicare card and receiving the benefits, but did you know if you’re 15 or older and live in Australia or Norfolk Island, you can probably get your own personal card? With your own card you'll be able to control who you share your appointment history with.
Here, we’ll give you the lowdown about what Medicare is and the simple steps to get yourself a card. It’ll be helpful if you:
- don’t have a card and want to get one
- are on your family’s card and want your own
- just want to learn about how it all works
But first: what is Medicare?
Medicare is Australia’s public health system. It gives people cheaper (and often free!) doctor’s visits, in person and via telehealth, medicines, and lets you go to public hospitals as a public patient. It also provides up to 20 sessions each year with a mental health professional if you get a mental health treatment plan & referral from your GP.
What is a Medicare card?
A Medicare card is a plastic card with your Medicare number on it that proves you’re covered by Medicare. They also have an app, if you don’t like carrying plastic cards around.
You can have multiple people, like a family or a couple, on the one card. If you're on a joint card then other people on the account can see your appointments, but they can't see why you're having the appointment, or what you talk about.
What is bulk billing?
Bulk billing is when your doctor lets you use your Medicare card to cover the cost of your appointment, so you don’t have to pay for anything.
Keep in mind not all doctors bulk bill, so if that’s the case they’ll charge you directly and you’ll get money back from Medicare later. You can find a list of doctors and clinics that bulk bill in Australia.
How do I get my money back from Medicare later?
The easiest way is to ask the receptionist to make an electronic claim for you when you pay at the doctor’s office. If they can, they’ll do it straight away and as soon as it has been processed, you’ll either receive the money in the same account as the EFTPOS card you used to pay, or the bank account you’ve registered with Medicare.
If they can’t submit the claim at your doctor’s office, you can submit the claim via your Medicare online account or through the Express Plus Medicare app.
What is a gap?
If Medicare doesn’t cover all of the cost of your appointment, this is the amount that’s left that you must pay. It’s good to ask if you’ll have to pay a gap when you book your appointment, so you know what to expect.
Why should I get one?
There are a bunch of advantages to getting your own Medicare card:
- You’ll be able to get support for your own wellbeing – like going to a psychologist or getting a sexual health check up – with less worry about who can see that you've had the appointment.
- You’ll get a sense of independence having a card of your own.
- The government only issues up to three copies of the one card, so if there are four or more people in your family, getting your own card will be more convenient.
- A Medicare card can also count as ID evidence for all sorts of things, like applying for a passport.
How do I get my own Medicare card?
It’s pretty simple to get your Medicare card. Just follow these steps:
1. Complete a Medicare enrolment form
2. Send your completed form and supporting documents to Services Australia via post (address is on the form) or via email.
Supporting documents could include copies of your birth certificate, driver’s licence, learner’s permit or passport as well as residency documents such as lease agreements and evidence of employment.
3. Wait for Services Australia to mail you your card.
You can also download the Express Plus Medicare mobile app to access a digital copy of your Medicare card.
If you’re already on your family’s Medicare card and want your own, it is even easier.
You can do this online through your Medicare online account (this is linked through your myGov account), or the Express Plus Medicare mobile app.
Services Australia has put together a helpful step-by-step guide on how to request a new card.
What if I’m Aboriginal or Torres Strait Islander and don’t have standard identity documents?
No worries, you can still get a Medicare card by using a referee instead.
You and your referee will need to fill in the Aboriginal and Torres Strait Islander Medicare enrolment and amendment form.
Then take your form to your local agent, access point or service centre.
If you need help, you can call the Indigenous Access Line.
Who can be a referee?
A community elder, medical/health service manager, nurse, school principal, any permanent Commonwealth employee with 5 or more years of continuous service, council chairperson, minister of religion and a welfare organisation worker.
If you don’t have one already, it’s also worth checking if you’re eligible for a healthcare card or low-income healthcare card. These cards are for anyone who earns under a certain amount, or is on a Centrelink benefit. They count as concession for things like public transport, and mean the government will pay more of your health services. Find out more about concessions.
Do you have any praise, suggestions or complaints about headspace Bankstown's services or centre? We're interested to hear your feedback!
You can do this by filling out a quick survey linked below. It is confidential and anonymous, so you don’t have to leave your details, however, if you would like to receive a response from from us, please leave your contact details in the last section of the survey.
Complete our Feedback Form here.
You can view our process on what we do once we receive feedback here or view our complaints process here.