headspace
Bankstown

hsPhoto Moments 080

Hours

  • Monday: 9:00am - 6:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 6:00pm
  • Saturday: 9:00am - 3:00pm
  • Sunday: Closed

About

headspace  Bankstown provides  free information, support and services to young people aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as employment support. Simply phone or email to arrange an appointment with one of our staff.

Centre update:  The health & wellbeing of our young people and their families is our top priority. In response to COVID-19 and minimising person-to-person contact, we are offering telehealth services. We are available during our business hours through telephone or email. We're here for you.

Hours

  • Monday: 9:00am - 6:00pm
  • Tuesday: 9:00am - 6:00pm
  • Wednesday: 9:00am - 6:00pm
  • Thursday: 9:00am - 6:00pm
  • Friday: 9:00am - 6:00pm
  • Saturday: 9:00am - 3:00pm
  • Sunday: Closed

headspace Bankstown is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, South Western Sydney (South Western Sydney PHN).

Services

Nutrition screening, dietary assessment and education about food and lifestyle, also support around healthy eating strategies.

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Bankstown

Allied Health Professionals - start your ideal job in youth mental health today!

Looking for a variety of clinical practice in a collaborative team environment?

Want opportunities to learn, grow and thrive with professional development?

Ready to make a positive contribution to the lives of young people?

If you are looking for an opportunity to work with our collaborative multidisciplinary team to provide early intervention to young people, read on!

Join the team at headspace Castle Hill and/or Parramatta or Bankstown!

The following provides an understanding of headspace, its culture and how you can be part of the crew. 

About Us:

headspace works from an early intervention framework with young people who have mental health issues or emerging issues. We deliver four core services which include general health, mental health support, vocational services, and alcohol and other drug services.

We are not just invested in young people, we are invested in providing opportunities for our team to learn, grow and thrive! Organised professional development, supervision and extracurricular activities bring our team closer, making our work environment inviting and inspiring! 

headspace offers a busy and supportive team environment. As a contracted practitioner, you receive referrals from the headspace team and we will provide full comprehensive administration support. As a contracted practitioner you will be part of our very supportive team of clinicians and professionals.

About You:

Essential 

  • Degree in Psychology, Social Work, Nursing, or Occupational Therapy.
  • Eligible for Medicare Provider Number
  • Current Full AHPRA registration (General or Clinical), or Accredited Mental Health Social Worker, or Mental Health accredited Nurse or relevant registration
  • Working with Children Check
  • National Police Check

 

Preferred

  • 2+ years of post-graduate clinical experience within Mental Health
  • Proven recent clinical experience and competence undertaking bio-psychosocial assessments, risk assessments and providing focused psychological strategies
  • Sound knowledge of the impact of mental illness on young people and the ability to provide a positive impact on their wellbeing in a youth-friendly manner
  • Team player and flexible in your work schedule
  • Excellent clinical and communication skills

 

About the Role:

  • The primary objective of the position is to provide high-level clinical services to a broad range of individuals presenting with a variety of psychological difficulties and disorders.
  • Working with young people who present with mood, anxiety and a range of mental health conditions using evidence-based treatment strategies.
  • Participation in clinical decisions about treatment planning, assessment, risk management and working with other treatment services.

 

About the Pay:

We offer an hourly rate that is highly competitive, despite being a bulk billing service, which we achieve by only charging you a small percentage of your earnings for room hire and admin support. You also get access to free professional development opportunity and group supervision. 

How to Apply: 

If you are interested in being part of a multidisciplinary team where you feel valued, challenged and know that you are making a difference on a daily basis in each patient’s outcome then we encourage you to submit your cover letter and resume with your availability via email.

We'd love to hear from you! 

Contact Lucinda Spencer (Clinicial & Operations Manager) and send through your resume and cover letter. 

 

For more information contact:

Phone: (02) 9393 9669
Email: lucinda.spencer@flourishaustralia.org.au

Join our Family & Friends Reference Group

Applications are now open for our Family & Friends Reference Group!

The purpose of this Family & Friends reference group are: 

  • Contribute to the quality improvement and evaluation of our centre 
  • Reduce stigma surrounding mental health and encourage early help seeking 
  • Support headspace Bankstown to maintain a family-inclusive practice  

More about what’s involved:  

  • The Family and Friends Reference Group is an opportunity to have your say and get involved with headspace and the local community
  • As a Family and Friends Reference Group member, you will be invited to meet twice per year you will be offered the option to attend these meetings in person, online or via phone. 
  • Your participation might involve reviewing documents, providing your feedback about an existing service and sharing your thoughts and ideas with us about new services. 

Note: You do not need to be currently supporting a young person engaged with headspace Bankstown to be part of this group.

To join, or for more info, please contact us!

 

For more information contact:

Phone: (02) 9393 9669
Email: headspace.bankstown@flourishaustralia.org.au

More information

What is telehealth?

Although headspace generally provides in-person counselling support, due to COVID-19, and the current climate with physical distancing measures, to ensure we are able to still provide a service to young people, their families and friends, we are using a combination of telehealth and in-person services.

Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.   
 

To find out more about our telehealth services, such as:

  1. How to use telehealth services

  2. How to make the most of telehealth services

  3. Confidentiality

  4. Troubleshooting

  5. Frequently Asked Questions

Please download - Guidelines for Young People to use Telehealth

You can download our factsheet for setting up a safe space at home to talk with your counsellor.

Feedback Survey

If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the survey here

Consent Form

If you are new to telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy

For additional information on telehealth, please visit - headspace online and phone services (telehealth)

If you are having any questions or concerns with using our telehealth services, please contact us:
02 9393 9669 or headspace.bankstown@flourishaustralia.org.au

Young People

If you are a young person and wish to see someone at headspace Bankstown, you are welcome to email, call or drop in during our business hours to discuss your options. You can also check out our headspace Welcome Pack here, which has a bunch of info about the services we provide.

Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Bankstown, you are welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments.

Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Bankstown, please complete our Service Provider Referral Form. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Bankstown's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Bankstown will contact the young person and inform you thereafter of the outcome of your referral with us.

Please return this form by email to headspace.bankstown@flourishaustralia.org.au or fax (02) 8367 5124.

We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.

Our phone number is: (02) 9393 9669.

We welcome all feedback and suggestions regarding our referral process. If you'd like to fill out our feedback form, it can be found here.

Please note: headspace Bankstown does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.

For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
- Mental Health Line 1800 011 511 (24/7)

Individual Placement & Support (IPS)
Youth Employment Program

We recognise that meaningful employment is an important part of life.

headspace Bankstown offers employment support for young people.

The Individual Placement and Support Youth Program (IPS) is a new initiative providing both employment and mental health support. 

We have a team of friendly Vocational Specialists based at our centre who will work closely with you and your mental health worker towards your employment goals. The vocational specialist can assist with navigating Centrelink, developing a tailored résumé & cover letter, interview preparation, and follow-along support once you get a job.

 Who can access the IPS Employment Program?

The IPS Youth Program is designed for young people accessing headspace Bankstown who are keen to find employment, complete some education, or do some training.  The focus in on supporting you to work or gain some skills.  The program is suitable for anyone who is interested in working alongside a Vocational Specialist to work towards their employment aspirations.

Tell me how I can get involved?

To find out more about the IPS Youth Program have a chat with your Youth Access Clinician.  They can arrange a meet and greet with our IPS Vocational Specialist.  If you choose to participate in the program, an initial appointment will be arranged so you can start a vocational profile and job search activities.

To make a referral, download our referral form and send to our email address at headspace.bankstown@flourishaustralia.org.au.
You can follow up your referral by contacting us on (02) 9393 9669, or if you have any further questions.

 

Our centre is located in the 'Bankstown City Capital Centre', which is directly across from Bankstown Central Shopping Centre, next to McDonald's on Rickard Road. 

Our address is Suite 1, 41-45 Rickard Road, Bankstown. We are located on the ground floor straight down the footpath in the first photo, towards the right side. We are wheelchair accessible, and have a gender neutral bathroom.

If you're having a little trouble finding us, please call on 9393 9669, let reception know that you are unable to find the office and tell us your location and we can try and guide you to our office.

20150319 101018 HDR 25
The front of our building complex

 The walkway to our centre

 

The front of our centre

 

Here at headspace Bankstown, it takes a bunch of wonderful and passionate people to complete our team and help support the young people that visit our centre.

Our Team Includes:
Aniela - Senior Clinical Manager headspace Services
Lucinda - Acting Clinical and Operations Manager
Shannon - Acting Team Leader Access
Grace - Administration Support Officer
Reb - Administration Support Officer
Marwa - Service & Community Development Officer
Linda - Senior Youth Access Clinician
Shannon - Senior Youth Access Clinician
Sara - Senior Youth Access Clinician
Abby - Senior Youth Access Clinician 
Ben M. - Senior Youth Access Clinician
Emily - Youth Access Clinician
Ben L. - Youth Access Clinician
Jolene - Alcohol & Drug Clinician
Ali - Alcohol & Drug Clinician

Youth Reference Group


Private Practitioners (PP):
Maria - Clinical Psychologist
Dr Phil - Clinical Psychologist
Daniel - Registered Psychologist
Far - Registered Psychologist
Mariana - Registered Psychologist
Phillip - Provisional Psychologist
Sussan - Dietitian

Doctors:
Dr. Josephine - Psychiatrist
Dr. Rachel - General Practitioner (GP)

Contributing Consortium Members:

The Salvation Army (headFYRST)
South West Sydney Local Health District (SWS LHD)
Black Dog Institute
One Door Mental Health
Canterbury-Bankstown City Council
Lifeline Macarthur
Dokotela
ACON
Mission Australia
The REACH Foundation
WISE Employment
Beyond Blue (NewAccess)
BreakThru

headspace Bankstown provides youth mental health services to schools and the community in the Bankstown and Canterbury local area.
The Service & Community Development Officer is able to provide the following:

- Attend a mental health event and hold a stall
- Provide educational workshops on mental health topics
- Presentations about our service and referral pathways
- Promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Bankstown

The services provided have a health promotion and education focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).

Please download and fill out our SCD-Request-Form for any of the above services and return it to headspace.bankstown@flourishaustralia.org.au

Due to the current COVID-19 circumstances, requests are considered through delivery via online platforms. 

For more information, please contact the Service & Community Development Officer at headspace Bankstown:
E: headspace.bankstown@flourishaustralia.org.au
P: (02) 9393 9669

At headspace Bankstown, we run clinical and non-clinical groups for young people as well as for their family & friends.

Our current groups are:

The REACH Foundation x headspace Bankstown Groups
Partnering with The Reach Foundation, we provide support groups to young people and their families in a series of group workshops throughout the year.

Some of our groups have included GROUNDED, Turning Tides, and CONNECTION workshops. 

If you're interested to learn more, call or email us on (02) 9393 9669, or headspace.bankstown@flourishaustralia.org.au.

LGBTQIA+ Youth Group
This is a social group, where young people aged 16-25 are welcome in a safe and inclusive space to connect with others who are also a part of the LGBTQIA+ community. It is a closed, private group where confidentiality is held at all times.

If you'd like to join or would like more info, please contact us on (02) 9393 9669 or email us at headspace.bankstown@flourishaustralia.org.au.

Other Services

We also currently offer other services in support of our headspace core streams, including:

  • Family therapy 
  • Dietetics services 
  • Sexual health checks and STI testing

Have a chat to one of our friendly staff to learn more about these additional supports.

 

Did you know that at headspace Bankstown we have a youth-friendly General Practitioner (GP)?

Our GP here is Dr. Rachel Kalman. Please call (02) 9393 9669 to confirm availability if you would like to book an appointment. 

We use bulk-billing arrangements through Medicare so when you visit and use our services, it will not cost you anything.
Learn how to get your own Medicare card by clicking on our 'How to Get Your Own Medicare Card' tab on our website (underneath this 'Our GP' tab).

For a factsheet on how to get help from a GP, as well as other information, you can access it here.

Dr. Rachel

medicare card

Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.

This fact sheet and road map explain why young people may need their own Medicare card, and which option and pathway to take for getting their own Medicare card that will suit their needs under difference circumstances.

Click here to learn more

Do you have any praise, suggestions and feedback about headspace Bankstown's services or centre?

We'd love to hear your ideas about headspace Bankstown.

You can do this by filling out a quick survey below. It is private and confidential so you don’t have to leave your details, however, if you would like to receive a response from from us, please leave your contact details in the last section of the survey.

This is a way for you to have your say about headspace Bankstown.

Access our Praise, Suggestion & Feedback survey here.