This service is for 15 – 25 year olds.

This service is free. You do not need to be on a Centrelink payment to access it.

You can book directly with a Work & Study Specialist online. If you want more information before making your booking you can call 1800 810 794 to talk to a Work & Study Support Officer. Alternatively, you can register your interest for a call back to find out more, and to discuss your options. 

Your first interaction with our team will either be with one of our friendly Support Officers or with your chosen Work & Study Specialist. This will depend on how you book your appointment or register your interest. Our Specialists have a lot of experience in helping young people reach their work and study goals. You will have the same Specialist for each session, helping you get to know each other.

Sessions are all online, which means you can access it from anywhere in Australia. You can have your sessions via phone, video or webchat. When we call you, it will come from an '03' number. Our Work & Study Specialists are available Monday-Friday, between 9am-5pm in your local time zone. 

For video calls and webchats, you will need a laptop, tablet, or mobile, and internet connection for online video appointments. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays. Webchat and video chat sessions will use your data. Make sure you are connected to Wi-Fi if possible. 

If you prefer chatting over the phone, then you only need either a mobile or landline. All calls through our service are free. 

You can choose to have your sessions weekly or fortnightly. Most young people reach their goals in the service within three months. Some young people finish with the service before three months, and some need a little longer. We will work with you to ensure you're getting the most out of your sessions. 

We do not offer one-off sessions. headspace Work & Study Online is an ongoing service supporting young people for approximately three months. If you’re seeking one-off information, you can check out our Work & Study Peer-led chats, or our online resources.

Your first session will take around 40-60 minutes. Your ongoing sessions can go for up to 60 minutes, depending on your needs.

As our service is tailored to your needs, the sessions will depend on your goals and personal circumstances. We can help with all sorts of things from career planning and interview practice, to finding study options, or juggling your current work or study situation.

In one session, you might work on your resume and practice some interview questions, while in another you might finalise your course selection and submit an enrolment application. It also doesn’t matter if you don’t know what to talk about, we will help get you started!

Yes, absolutely. If you are currently engaged with a provider such as Workforce Australia, Disability Employment Service, or Transition to Work, you can still participate with headspace Work & Study Online. We can also work with your Employment Service (with your consent) to ensure you get the most out of both services. Please note, headspace Work & Study does not provide points towards your Mutual Obligations.

Our service has dedicated mental health clinicians on the team. They will work with your Work & Study Specialist (and directly with you when necessary), to support you in managing your mental health alongside your work/study. If you already access mental health support, from another service, we can work with them (with your consent) to help you achieve the best outcomes.

For more information about the service, contact our Support Officers on help@headspace.org.au or 1800 801 794. You can also click the Work & Study option on this page for some great resources.

Please let us know as soon as possible and we can reschedule or cancel your session. You can request an appointment change through your headspace account, calling 1800 810 794 or emailing help@headspace.org.au

What we discuss in sessions is entirely up to you and is based on your needs. You can share whatever information you think is important in reaching your work and study goals. It might be helpful to have any relevant documents handy, like a resume or study details, just in case you want to refer to them during our conversation.

Yes. headspace is committed to protecting your privacy. When you talk to someone at headspace, nothing said or written can be passed on to anyone outside the headspace team without your permission.

There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the headspace worker will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.

Knowing your rights when accessing support through headspace is important. The headspace Charter of Healthcare Rights outlines what young people can expect at headspace.

headspace has a range of ways that young people can connect digitally. You can a look around our website to see what’s available, including: peer chats, interactive resources, supportive online communities, and lots of great mental health resources.

headspace Work & Study is not an emergency service. If you are in an emergency situation or need immediate assistance, contact 000.

If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.

headspace Work & Study is youth-led and voluntary. This means it is up to young people to decide whether they would like to get started in the program. We encourage parents to support young people by discussing the program and then supporting them to register for themselves. Parents can call our 1800 801 794 to discuss their young person’s situation if they feel they need extra support to engage.

We ask that referrers don’t use the online direct booking or fill out a registration form on behalf of young people. Referrers can email help@headspace.org.au or call 1800 801 794 for enquiries.

headspace centres can access our Centre Referral Portal on ourspace. Ask your Centre Manager for access, or contact our Support Officers at help@headspace.org.au or 1800 801 794.

We value and welcome your feedback. Please let us know your thoughts and suggestions about our services. If you would like to provide feedback including making a complaint or providing a compliment or suggestion, please complete this form.