Your first interaction with our team will either be with your chosen Work & Study Specialist (if you booked your appointment online) or with one of our friendly Support Officers (if you registered your interest to receive a call back to find out more).  

Our Specialists have a lot of experience in helping young people reach their work and study goals. You will have the same Specialist for each session over the three months (or less, if you reach your goals before then), helping you get to know each other. 

Your first session will take around 40-60 minutes. Your ongoing sessions can go for up to 60 minutes, depending on your needs. 

What we discuss in sessions is entirely up to you and is based on your needs. You can share whatever information you think is important in reaching your work and study goals. It might be helpful to have any relevant documents handy, like a resume or study details, just in case you want to refer to them during our conversation. 

We can help with all sorts of things from career planning and interview practice, to finding study options, or juggling your current work or study situation. 

In one session, you might work on your resume and practice some interview questions, while in another you might finalise your course selection and submit an enrolment application. It also doesn’t matter if you don’t know what to talk about, we will help get you started! 

Sessions are all online, which means you can access it from anywhere in Australia. You can have your sessions via phone, video calls or webchat. Our Work & Study Specialists are available Monday-Friday, between 9am-5pm in your local time zone.  

For video calls and webchats, you will need a laptop, tablet, or mobile, and internet connection. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays. Webchat and video chat sessions will use your data. Make sure you are connected to Wi-Fi if possible.  

If you prefer chatting over the phone, then you only need either a mobile or landline. All calls through our service are free. When we call you, it will come from an '03' number. 

Please let us know as soon as possible and we can reschedule or cancel your session. You can request an appointment change through your headspace account, calling 1800 810 794 or emailing help@headspace.org.au 

Our service has dedicated mental health clinicians on the team. They will work with your Work & Study Specialist (and directly with you when necessary), to support you in managing your mental health alongside your work or study. 

If you already access mental health support from another service, we can work with them (with your consent) to help you achieve the best outcomes. 

Yes. headspace is committed to protecting your privacy. When you talk to someone at headspace, nothing said or written can be passed on to anyone outside the headspace team without your permission.

There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the headspace worker will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.

Knowing your rights when accessing support through headspace is important. The headspace Charter of Healthcare Rights outlines what young people can expect at headspace.

Yes, absolutely. If you are currently engaged with a provider such as Workforce Australia, Disability Employment Service, or Transition to Work, you can still participate with headspace Work & Study Online Support. We can also work with your Employment Service (with your consent) to ensure you get the most out of both services. 

Please note, headspace Work & Study does not provide points towards your Mutual Obligations. 

Referrers from other services 

Referrers can email help@headspace.org.au or call 1800 810 794 for enquiries. We ask that referrers don’t use the online direct appointment booking or fill out a registration form on behalf of young people.  

Referrers from headspace centres 

headspace centres can access our Centre Referral Portal on ourspace. Ask your Centre Manager for access, or contact our Support Officers at help@headspace.org.au or   1800 810 794.