headspace work and study FAQs

How old do I have to be to access the service?

This service is for 15 – 25 year olds.


How are sessions held?

It’s all online, which means you can access it from anywhere. You can have your sessions via phone, video or webchat and we will send you resources and tools in-between sessions too. Normally you would speak to your Specialist during the week between 9am-6pm in your state.


Who will I speak to?

You will speak with one of our Work and Study Specialists. Our Specialists have lots of experience in helping young reach their work or study goals.


How many sessions can I have with my Specialist?

You can choose to have your sessions weekly or fortnightly and most young people reach their goals in the service within three months. We will work with you to ensure you’re getting the most out of your sessions.


How long do sessions normally go for?

Normally the sessions go for half an hour to one hour.


What if my mental health is making it more difficult to work and/or study?

The Service has dedicated mental health clinicians on the team. They will work with your Specialist, and may also work directly with you, to support you in managing your mental health alongside your work/study. If you already access mental health support, the service can work with them (with your consent) to help you achieve the best outcomes.


What sort of things do people normally talk about in their work and study sessions?

As our service is tailored to your needs, it depends on your goals and personal circumstances. We can help with all sorts of things like job searching and interview practice through to finding study options or training courses. In one session you might work on your resume and practice some interview questions, or finalise your course selection and submit an enrolment application.


Will I have the same Specialist for all of my sessions?

Yes, we match you to a Specialist and you will usually have the same Specialist during your entire time in the service.


How much does it cost?

The service is totally free and you don’t need to be on a Centrelink payment to access it.


Can I use this service if I’m already working with an employment support service?

Yes, absolutely.


How do I make an appointment?

You can either complete the registration form here or call 1800 810 794.


What happens if I need to reschedule a session?

Just let us know as soon as possible and we will reschedule with you.


What information should I prepare and share in my sessions?

You can share whatever information you think is important to help you reach your work and study goals. The service also has mental health clinicians on the team, so you may be able to talk more about any mental health barriers you have with them once you start with us.


What equipment do I need for my appointment?

You will need a laptop, tablet or mobile and internet connection for online video appointments. If you prefer chatting over the phone, then just a mobile or landline. It’s a good idea to test your equipment 15 minutes prior to your appointment to prevent any delays. Calls to the 1800 number are free, and sessions are free if we phone you. Webchat and video chat sessions will use your data. Make sure you’re connected to wifi if possible.


Are these sessions confidential?

Yes, headspace is committed to protecting your privacy. When you talk to someone at headspace nothing said or written can be passed on to anyone outside the headspace team without your permission.

There are a few exceptions, such as if we are concerned about your safety or the safety of someone else. In these instances, the headspace worker will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.


What if I want more online supports?

headspace has a range of ways that young people can connect digitally. Have a look around the website to see what’s available: group chats, interactive resourcessupportive online communities, and lots of great mental health resources.


If it’s an emergency

headspace Work and Study is not an emergency service. If you are in an emergency situation or need immediate assistance, contact mental health services or emergency services on 000.


If you need to speak to someone urgently, call Lifeline 13 11 14 or Suicide Call Back Service 1300 659 467.