headspace
Townsville

hs Townsville 01 SML

Hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 7:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

About

headspace Townsville supports young people, from 12-25, who are going through a tough time.

We can assist young people in four key areas; Physical Health (including sexual health), Mental Health, Alcohol and Other Drugs and Work and Study support. 

Referrals:

If you are a professional and would like to refer a young person please click here.

To make the first appointment for yourself or a loved one please click here.

If you'd prefer to speak to someone over the phone please call 07 4799 1799.

In case of emergency call 000

If you need to speak to someone urgently please call Lifeline on 13 11 14 or Suicide call Back Service on 1300 659 467

Hours

  • Monday: 8:30am - 5:00pm
  • Tuesday: 8:30am - 5:00pm
  • Wednesday: 8:30am - 7:00pm
  • Thursday: 8:30am - 5:00pm
  • Friday: 8:30am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Townsville is operated by Stride Mental Health. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Northern Queensland Primary Health Network.

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual health screenings on site or links to local services. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Jobs and volunteering

Positions currently available at headspace Townsville

Salary: HP 3.1 - HP 3.3

Deadline: 23 Jul 2025, 5:00 pm

Due to an increase in funding (demand management) headspace Townsville is recruiting more Intake Clinicians

About us:

Stride is the largest provider of headspace centres in Australia and are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey. As we embark on our next stage, join us to make a difference.

We're here to Stride. 

About the headspace Townsville service:

headspace Townsville, under the leadership of their lead agency Stride, deliver high quality evidence-based clinical care to achieve better health outcomes for young people aged 12-25 years.

Our multidisciplinary team supports young people in the Townsville region by providing support for mental health, physical health, alcohol and other drug use, and getting into work and study.

headspace Townsville offers a number of evidence based mental health and wellbeing treatments that range from low intensity brief interventions through to high intensity long-term interventions. These include:

  • ‘One-At-A-Time supports’ when young people may only be needing a few sessions with a clinician to work on current stressors or concerns.
  • Moderate intensity medium-term individual and group therapy when young people may need a few more sessions to work on specific concerns such as anxiety, depression or other mental health difficulties.
  • A dedicated suicide prevention program (You Are Not Alone – YANA) that provides time-limited high intensity interventions for young people who are experiencing suicidal thoughts and behaviours.
  • A dedicated trauma program (‘Tern’ program) that provides recovery focused long-term high intensity interventions for young people who have experienced multiple traumas throughout their lives.

 

Role overview:

The headspace Youth Access Team is comprised of Intake Clinicians who act as the first point of contact for young people accessing the headspace service and play a significant role in their continued engagement. This role provides high quality assessments as well as evidence based therapeutic interventions tailored to meet the individual needs of the young person. This includes a variety of modalities ranging from brief interventions through to longer-term care for young people experiencing mild to moderate mental health difficulties.

As an Intake Clinician, you will:

  • Provide comprehensive mental health assessment, case management, intervention or group work as required
  • Provide evidence-based low intensity and moderate intensity mental health interventions to young people aged 12 - 25
  • Liaise with Senior Clinicians to monitor and manage client pathways, support referral triage and support transitions to other services within the community 
  • Participate in the provision of appropriate mental health education programs for health professionals, community-based services and community groups as required
  • Participate in the identification, development and implementation of quality and service improvement activities that continually improve client care and enhance the delivery of services within a multidisciplinary team and the service.

 

On Offer:

  • Based in Townsville, QLD
  • 1 x full-time and 1 x part-time (0.8 FTE) opportunities available
  • Fixed-term contracts until 30/06/2027 - permanent employment opportunities available dependent on future funding confirmation.
  • Paying on HPSS Level 3 plus Super
  • Leave loading at 17.5%
  • Salary Packaging options (up to $15,899 tax free)
  • Meals and entertainment allowance of up to $2,650
  • Paid parental leave
  • Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
  • One additional paid wellbeing leave day per year
  • Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time)

 headspace Townsville also provides:

  • A supportive team environment
  • Administrative support from a team of receptionists
  • Weekly supervision via case review as well as access to monthly individual supervision 
  • Access to training opportunities 
  • Online training and resources through Stride and headspace National

 Requirements:

  • Must have one of the following: General or Provisional AHPRA registration as a Psychologist, Mental Health Occupational Therapist, Mental Health Nurse OR Social Worker with AASW registration/eligibility OR Counsellor with Level 3 ACA registration or PACFA equivalent.
  • Demonstrated knowledge and skill to undertake routine clinical practice with a superior understanding within the continuum of care.
  • Ability to participate in a multidisciplinary team utilising high level communication skills to establish effective partnerships and provide consultation to the team as well as government and other non-government service providers.
  • Demonstrated ability to contribute to the professional development of self and others through education, professional networking and application of evidence-based practice
  • Must be eligible to apply/currently hold a Blue Card
  • Must hold/be willing to apply for NDIS worker screening clearance 

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

 

Apply now

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt, with a final closing date of 23 July 2025.

For any queries, please email recruitment@stride.com.au

For more information contact:

Email: recruitment@stride.com.au

Apply now

More information

Booking in for you

If you are aged 12 to 25, there is no wrong way to access headspace Townsville, with all our services being free and confidential.  

 

There are many ways to book in an appointment with us.

You can call us to book an appointment or complete the self-referral form above.

You can also talk to your Doctor who can send us a referral.

 

eheadspace is also available for young people and families 9am-1am, with one on one counselling, group chats and lots of information.

Give them a call on 1800 650 890 or check out Online and phone support.

 

If you are in crisis please contact any of the below services 24hrs:

000 – Emergency

1300 MH CALL (1300 64 22 55) – MH Support

1800 55 1800 – Kids Help Line

13 11 14 – Life Line

 

 

Referring a Young Person

If you’d like to refer a young person to headspace, please ensure you have the consent of the young person and complete the referral form above making sure to include all relevant information and documentation. The more information you provide the better this will assist us. If you’d prefer you can also send through referrals via email and fax.

 

What does my first appointment look like?

Before your first appointment you may get a call or text from one of our staff checking and confirming your appointment.

You’ll also receive text prior to your appointment with a link to our survey. If you don’t receive the link our friendly reception team will help you with the survey when you’re here in person.

 

Your first appointment with headspace Townsville will be a One At A Time Support session which will be guided by you, the young person. In this session we will talk about the things that matter to you, and about how and what support looks like. We might ask questions about what brought you to headspace, what your goals are for the session, and how headspace can help. To learn more about One At A Time Support, check out our FAQ here.

 

headspace Townsville has a number of groups that provide a safe and friendly space for you to get to meet new friends, develop skills, and generally have fun! No fees involved!

 

Social Groups:

Women’s Group – for young women aged 15-25 Wednesday fortnights 5:00pm- 7:00pm

Men’s Group – for young men aged 15-25 Wednesday fortnights 5:00pm – 7:00pm

Jamm Time – for young people aged 12-25 Thursday fortnights 3:30pm – 5:00pm


For further information of when these groups are running please contact headspace Townsville

 

To keep up to date with what's on when, head to our Facebook page.

356 headspace photo library expiry Jan 2020

Talks, Presentations and Workshops

headspace Townsville have a range of talks, presentations and workshops that can be delivered to young people aged 12 to 25 on youth mental health topics. 

These presentations and workshops can be tailored for school staff, parents and service providers. If you would like headspace Townsville to attend your school or organisation, please fill out the request form here and email to headspace.Townsville@stride.com.au.

Once we receive your request, one of our team members make contact with you to discuss further. Please note that our Community Awareness Team experiences high demand of request and may take up to 5 business day to get back to you.

 

DRUMBEAT

headspace Townsville have experienced Holyoake DRUMBEAT facilitator that can deliver the program to your school group or organisation. The Holyoake DRUMBEAT program is a 10 week program designed to build resilience through rhythm. The program strongly focuses on reducing social isolation by increasing social skills so people can better engage with the world around them. This program is best suited to groups of 6 to 15, please contact us to discuss options for larger groups.

If you would like headspace Townsville to deliver the Holyoake's DRUMBEAT program to your group please fill out the request form below and email to headspace.Townsville@stride.com.au.

Once we receive your request, one of our Holyoake DRUMBEAT facilitators will make contact with you to discuss further. Please note that our Holyoake DRUMBEAT facilitators experiences high demand of request and may take up to 5 business day to get back to you.

 

 

Youth Advisory Crew headspace Townsville (YAChT)

headspace Townsville is a strong advocate for young people and believes that the participation of young people in decision making is a key driver of the headspace model. We want to ensure that headspace Townsville keeps young people at the centre of the organisation so that we can continue to be responsive to young people’s needs and preferences.

We are looking for young people aged between 15 and 25 with a variety of backgrounds and experiences, who are
passionate about mental health for our Youth Reference Group. 

We welcome all value all young people and embrace diversity.

How do I get involved?

If you'd like to be a member please fill out this form or contact us on:

 

headspace Townsville has a range of staff you can come see including:

Centre Manager

Steven

 

Clinical Manager

Pim

 

Admin Team

Sharon – Senior Medical Receptionist

Tricia

Jane

 

Senior Mental Health Clinicians

Braden

Hollie

Gillian

 

Mental Health Clinicians                

Tara

Mikky              

 

Doctors

Dr Morven

 

Work and Study

Pam

Tina

 

Social inclusion Coordinator

Kassie

 

Community Engagement Coordinator

Dylan