Referral FAQs

Here are our estimated* wait times

1-2 weeks
Intake Appointment
<1 week
Brief Intervention
3 months
Mental Health Counselling

*Estimation only. Individual wait times will vary depending on the service you need. Please discuss with your intake worker for a more accurate estimate.

headspace is an early intervention service for young people. This means we work with people aged 12-25 who have mild to moderate mental illness.

Young people experiencing moderate to high mental illness can be referred to CYMHS or Acute Mental Health Care Services.

Sometimes, young people may require more specialist services, for example support with a long term eating disorder or early psychosis. If this is the case, we can help them get linked to the right place.

headspace is part of the public mental health system. If a young person has financial resources, or their family or guardians do, we recommend they find a private mental health worker.

To do this, head to Find a Psychologist.


Unsure which services is appropriate? Call us on 07 3465 3000 and we can give you some guidance.

We support young people with mental health, alcohol and drug use, education and employment. We also offer single session intervention and single session family appointments.

Here is our centre brochure.


The best option is to support a young person to call us on 07 3465 3000 or drop in to our office together.

If we are the right service for them, we will book in an intake and go from there.

Other options:

  • With the young person’s knowledge and informed consent you can call or drop in on their behalf.
  • With the young person’s knowledge and informed consent, GPs can fax a general referral or a MHCP to 07 3465 3099.
  • With the young person’s knowledge and informed consent, support workers, youth workers or social workers can fill out the following referral and send it in through fax or email to


Referral Form


Your first appointment at headspace will be for an intake – this is where we get to know what’s going on for you to make sure that headspace is the best support for you.

From here, we will decide with you what stream of headspace is the best fit for you, or if there is a better support service outside of headspace that we can link you with.

The majority of our services do not require a MHCP so you can refer them without one. Young people will only need a MHCP if they are going to be supported by a practitioner who bills under Medicare. If this is the case, we will let them know after intake.

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