headspace
South Melbourne

We know that it can be overwhelming using a service for the first time. We have provided some information below, so you know what to expect in your first appointment.

In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in-person, on the phone or by video. 

At the first visit, you will:

• Complete a brief survey
• Talk to a headspace worker
• Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
• Talk about goals you might want to work on

We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities. 

If you would like to read more about our service and the above topics, please click on the links below:

• Rights and responsibilities
• Privacy Statement

After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. 

If you have any questions, concerns or would like more information, please reach out to us by calling (03) 8850 4180 or emailing headpace.SouthMelbourne@accesshc.org.au

headspace South Melbourne provides mental health and wellbeing support to young people aged 12-25, and their family, friends and carers.

We have a number of services available at our centre, these include: 

• Counselling
• Youth-friendly health nurse
• Drug and alcohol support
• Work and Study support
• Family Counselling 
• Peer Support 
• Mental health promotion and education
• Group programs

Our services can be offered face-to-face or via telehealth (phone/video) and are usually free, or bulk billed with a Medicare card. If you’re an international student or don’t have access to Medicare, you may still be able to access our services. We can chat to you about what supports we offer and help you to contact your private health insurer if needed.  

If you have any questions, concerns or would like more information, please reach out to us by calling (03) 8850 4180 or emailing headpace.SouthMelbourne@accesshc.org.au.

An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in South Melbourne.

Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability. 

Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.

If you have any questions, concerns or feedback, please get in touch. You can call us on  (03) 8850 4180 or email headspace.southmelbourne@accesshc.org.au

You can read our Access Key here.

headspace South Melbourne partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops. 

If you'd like to get headspace South Melbourne to come and give a presentation or workshop - please fill out the community engagement request form here.  

Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event. 

Please be aware we are not always available for community engagement on weekends. For more information, please call the center on (03) 8850 4180

At headspace South Melbourne, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.

Please let us know your thoughts about your experience at headspace South Melbourne. You can give your feedback anonymously if you wish! You can provide feedback by completing a short survey here. Your feedback will inform us what we are doing well, and where we can improve. 

First, book an appointment with your doctor. If you don’t have a regular GP (general practitioner) it’s easy to find one. When you book, tell them you want to talk about a mental health care plan. That way, the doctor will know in advance and be able to set enough time.

Then, at the appointment, talk to the doctor about what’s been going on. It helps to be as open as possible. If you’re feeling nervous, there’s no need to worry – that’s a really normal response, but doctors see people for mental health care plans for all the time. They’re trained to listen, and except for in some special circumstances (which you can ask them about beforehand) what you tell them is confidential.

Your doctor might ask you to fill out a questionnaire about how you’ve been feeling to work out the best support for you.

A lot of GPs will ask you to come back for another appointment before they decide whether a mental health care plan is the right thing for you.

In some situations, your GP might refer you to a psychiatrist (a doctor who specialises in mental health) or a paediatrician (a doctor who specialises in young people) for a clearer diagnosis.