Chat to a clinician
Find a centre
Emergency assistance
Donate now
headspace Nundah has capacity to see young people aged 12-25.
Our current wait time is low, which means a young person can access an appointment within just 1-2 weeks.*
headspace Nundah can provide bulk-billed therapy, social groups, dietetics support and alcohol and other drug support for young people.
* Wait times as of November 2023. Please note, this may fluctuate over the holiday period.
Our Referral Process
We accept referrals from any source including self-referrals, referrals from family and friends, referrals from schools or referrals from health professionals (such as a GP) and other organisations.
Self-Referrals:
If you are a young person (aged 12-25) you can call us on (07) 3370 3900 or email us at headspace.Nundah@stride.com.au.
If you are under 16 years of age, we encourage you to bring along a parent, care giver or support person for your first appointment.
Referrals from Family, Friends and Care Givers:
If you know a young person who might need help you can make an appointment for a young person with their consent.
To do so, please call us on (07) 3370 3900 or email us at headspace.Nundah@stride.com.au
Referrals from General Practitioners (GPs):
GPs can fax (07) 3532 5138 and/or email headspace.Nundah@stride.com.au with a Mental Health Care Plan.
We can also receive GP referrals via Medical Objects and RediCASE.
Referrals from Other Healthcare Professionals, Schools or Community Organisations:
Healthcare professionals, school staff, health or community organisations can refer to headspace Nundah using this online form.
Please note: the young person must consent to the referral.
Please complete the referral form and return to headspace Nundah by email, fax or post. If the young person has a Mental Health Treatment Plan in place, please provide a copy of this with the referral form.
We do ask that all external referrers complete our referral form to ensure that the young person you are referring is suitable for service at headspace Nundah.
Where possible, we ask that you have the young person you are referring sign the referral form, click here for our guides on how to do this electronically.
Our fax number is: (07) 3532 5138
Our email is: headspace.Nundah@stride.com.au
Our postal address is: PO Box 263, Nundah QLD 4012
Eligibility
We support people aged 12-25 with mild to moderate mental health issues.
Please note we are an early intervention service; our staff will assess all incoming referrals and we will contact you shortly after to let you know whether the young person has been accepted into service.
headspace Nundah is not an emergency or acute mental health crisis services.
If you have any immediate concern for the safety of a young person, please direct them to the accident and emergency department at the nearest hospital or dial 000 in an emergency. Or refer the young person to Acute Mental Health Services.
What can I expect after a referral has been made?
After your referral has been received, you will be sent a link to an online survey called the OASIS survey, which will ask you questions about your current situation. This assists our team in processing your referral.
What will happen during my intake appointment?
Your first appointment with headspace Nundah will be an intake appointment, to ensure we are a good fit for you and your needs.
This is usually completed over the phone with one of our clinicians.
During this appointment, you will:
- Fill in a registration form
This is so we can confirm information such as your name, gender and date of birth, as well as contact information for your emergency contact. - Chat with an Intake Clinician
You will be given the opportunity to chat on the phone to one of our intake clinicians before you come into the centre for the first time. During the chat you’ll be asked some questions including why you’re seeking support and share what has been impacting your wellbeing.
What happens after my intake appointment?
If it’s best for you, and you choose to continue seeking support from headspace Nundah after your intake appointment, together we might work on goals you’ve identified as important to you such as:
- Mental Health Support such as cognitive behavioural therapy (CBT), problem solving, supportive counselling or group therapy.
- Physical Health Support from a doctor for physical or sexual health concerns.
- Alcohol & Other Drug Support from an alcohol and other drug support worker.
- Work or Study Support with assistance from a work and study specialist.
- Referral to Other Agencies best suited to you and your family’s needs. If you need a referral from a doctor to access a particular service (such as a Mental Health Care Plan), we can help you arrange this.
Frequently Asked Questions
The services we provide are either free or have a low cost. You may need a Medicare card to access these services, though we can help work out how to apply for this if needed. To access some of our services for free, you may also need to get a Mental Health Care Plan (MHCP) from a doctor. Your intake clinician will explain this to you if necessary.
Appointments usually take 50–60 minutes, though appointments with a doctor might be shorter.
We understand that life can get in the way of coming to your appointments. If you can’t make it to a scheduled appointment, just let us know at least 24 hours before the appointment time, so we can offer that time to another young person.
When you access headspace Nundah you will be asked personal questions so we can understand your situation, concerns, and how to best support you. This includes personal and medical details about yourself. We are required by law to keep your information safe at all times.
Your privacy is valued by headspace and we will always aim to keep your information confidential where possible. There are certain circumstances which legally require headspace team members to disclose information about you.
We make sure that your information is managed according to all current privacy and information security legislation, which sets standards for the collection, access, storage and use of the information we collect as part of our normal operations. You can download a copy of the headspace Privacy Policy at headspace.org.au/privacy-policy and Stride’s (our Lead Agency) Privacy Policy at stride.com.au/privacy-policy
Most counselling sessions with our clinicians are funded through Medicare’s Better Access Scheme. We bulk bill these sessions, meaning we bill Medicare for the services you receive, instead of charging you. In order to bulk bill your sessions, you will be required to see a GP to obtain at Mental Health Care Plan (MHCP).
When booking an appointment with your GP to get your MHCP, please ask for a longer appointment time.
A MHCP identifies what sort of mental health difficulties you are currently experiencing and what sort of therapeutic support may benefit you. The GP will ask you questions about your situation and how you have been feeling so they can complete the plan. Once it’s complete, the GP can forward a copy of your MHCP to us, or you can drop it off to headspace Nundah.