headspace

Midland

Hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Midland is a free and confidential service that provides support to young people aged 12-25 with health & wellbeing services. To get started: call, email or drop in to check out the place.  Brochure

Tertiary Referrers
A warm referral process is to be provided to headspace Midland if a young person is currently engaged with an alternative service provider at the time of referral. Whilst we will endeavour to support young people who self-refer, we're not an acute mental health service. Centre Referral Form   Referral Guidelines for Professionals   Early Psychosis Referral (see more info below)

Extended hours
Wed & Thurs (by appt only) 5pm-7pm

Located above Gilberts Fresh Swan Valley Markets.

Hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 5:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 5:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: Closed
  • Sunday: Closed

headspace Midland is operated by Youth Focus. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Perth North (WA Primary Health Alliance Ltd).

Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Sexual health screenings on site or links to local services. 

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“Once you try it, you won't look back.”
- headspace Midland Centre Video

Media gallery

headspace Midland - centre video
How headspace centres can help
What is headspace
Reception
First waiting area
Large waiting area
Large waiting area
Large waiting area
Counselling Room
Counselling Room
Counselling room
Counselling room
Counselling room
Counselling room
Counselling room
Counselling room
Art room
Medical room
Helping you get a job

More information

Manager

Sharon


Reception / Admin

Catherine, Natalie (Snr)


Clinical Team Coordinator (Primary)

Michelle


Primary Centre Team

Scott (Snr), Bree, Rachel, PJ, Charlotte, Lauren


Youth Enhanced Stream

Priscilla, Dr Payne


Intensive Placement Support (IPS)

Jasmine (Snr), Nikesha


Clinical Team Coordinator (headspace Early Psychosis)

David


 headspace Early Psychosis

Aaron, Trevor (Snr), Stewart (Snr), Danielle (Snr), David, Laura, Wayne (Snr), Dr Hacking, Dr Payne


 Cultural Liaison Officer (headspace Early Psychosis)

Steve


 General and Specialist Medical Officer

Dr Payne


Community Engagement

Robert, Lashay


 Allied Health Practitioners (AHP) & Collocators

Ruth (HelpingMinds), Imogen (Holyoake), Laura (Perth Voices Clinic), Anna (APM), Manju (Centrelink), PJ (Youth Focus), Dr Vicky, Dr David, Dr Kim, Michelle, Paula, Michael


 Youth Reference Group (YRG)

Alphonse, Brandon, Cameron, Emma, Karina, Mason, Paula, Sharon


Consortium Partners / Advisory Group

Youth Focus, HelpingMinds, Holyoake, Youth Mental Health Services, City of Swan, Rise - Community Network, Swan City Youth Service, Child and Adolescent Mental Health Services (CAMHS), MercyCare, APM

 *Please note, we are not a crisis service. For immediate assistance, please contact the Mental Health Emergency Response Line on 1300 555 788 or visit your local doctor*

General Referrals to headspace Midland

Family, Friends, Carers and Self Referrals

  • We can only process referral requests if the young person has consented to it.
    • Phone: (08) 9274 8860
    • Fax: (08) 9274 8859
    • Email: primary.referrals@headspacemidland.com.au 
    • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)

Professionals

Once we receive an inquiry, the information will be passed onto the Duty Officer, they will then give you a call (within 4 working days) to discuss your referral and support options further.


Referrals to headspace Early Psychosis

All referrals: 

Please contact our Mobile Assessment Treatment Team (MATT):

Once the client's details have been recorded, a friendly Duty Officer from MATT will make contact within 24 hours.

About the headspace Early Psychosis Team

headspace Early Psychosis at Midland is a continuing care team of multidisciplinary professionals who provide recovery orientated, early intervention services to young people aged 12-25 who are experiencing a First Episode of Psychosis or at Ultra-High risk of experiencing Psychosis. Our service is based on EPPIC (Early Psychosis Prevention and Intervention Centre) from Orygen Youth Health. Our practice and service provision are based on assertive outreach, family work, functional recovery and partnerships with other community organisations to enhance care. 

headspace Early Psychosis Midland is a 'Spoke' of the headspace Early Psychosis Joondalup 'Hub', we work closely with the Hub to ensure continuity of service. The Hub provides extended hours of service to clients accessing headspace Early Psychosis at Midland, providing specialist services such as functional recovery groups and family therapy. 


Referrals to the General and Specialist Medical Officer - Dr Donald Payne

All clients require a current GP Referral (less than 12 months old) or Specialist Referral (less than 3 months old) addressed to "Dr Donald Payne".

To book an appointment, please contact headspace Midland reception:

    • Phone: (08) 9274 8860
    • Fax: (08) 9274 8859
    • Email: primary.referrals@headspacemidland.com.au
    • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)
    • Evening Clinic: Wednesdays from 3:00pm - 7:00pm

Dr Payne will review the referral within 5-7 working days. Reception will be in contact to advise of the outcome of the referral.

Dr Payne is a Consultant Pediatrician specialising in Adolescent and Young Adult Medicine, providing general and specialist medical services for young people aged 12-25 years. Dr Payne is able to see all young people referred for medical assessment. He has specific expertise in the assessment and management of young people with the following conditions / issues:

  • asthma
  • chronic fatigue syndrome
  • functional pain / somatisation disorders
  • eating disorders
  • depression and anxiety
  • ADHD
  • school non-attendance
  • obesity
  • gender diversity

At this point in time, Dr Payne won’t be offering services related to ASD or Sexual Health. He is also able to provide referrals to psychologists for a treatment under a Medicare plan (MHCP).


Frequently Asked Questions (FAQs)

1. Is there a cost to access headspace Midland?

No, there is no fee associated with accessing any of our services at Midland headspace. 

One of the support pathways is through our Allied Health Practitioners. This team includes: Clinical Psychologists, Psychologists, and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Youth Access Worker that you will be linked in with will help support you through this process.

 

2. Do I need a referral or Mental Health Care Plan? Can anyone refer to headspace?

No, anyone can get the referral process started for the young person. However, it is up to the young person if they wish to engage with our service.

 

3. What is the age group for accessing headspace services?

Our age group is 12 - 25 years, give or take 3 months.

 

4. Where are you located?

headspace Midland is located on Level 1 of the Swan Valley Gilbert's Fresh Markets. The doors that lead up to Level 1 are located on the Keane St facing side, towards the traffic lights. You should be able to see AutoTune and Landgate from the glass sliding doors. We are upstairs with the Sista Fitness Gym.

 

5. Can I choose to see only a female or male clinician?

Yes, we want you to be comfortable with who you see. Let us know what your preferences are so that we can link you in with someone that will work well with you.

 

6. Can I choose to switch clinicians?

Yes, everyone works differently so its about finding the right "fit". If you don't feel like you are making a connection with the clinician you are seeing, please let us know and we can look at other clinicians that will be better suited.

 

7. Do I need a Medicare Card and if so how do I obtain a Medicare Card?

You don't necessarily need a Medicare Card as there are different support pathways at headspace Midland. Only one of the pathways will require a Medicare Card.

A Medicare card lets people get a range of medical services and prescriptions at a lower cost, and free care as a public patient in a public hospital.

Please use the links below to assist with obtaining a Medicare card:

Our team at headspace Midland are more than happy to help you navigate the Medicare system, all you need to do is give us a call on 9274 8860.

 

8. Is my information confidential? 

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.

If headspace is seriously worried about your safety or the safety of someone else they must – by law – try to keep everyone safe.

This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

 

9. How can headspace help me?

headspace can help if you: 

  • Are feeling down, stressed or can’t stop worrying
  • Don’t feel like yourself anymore
  • Can’t deal with school/uni/ work or are finding it difficult to concentrate
  • Are feeling sick or worried about your health
  • Have questions about, or want to cut down on alcohol or other drug use
  • Want to talk about sexuality, gender identity or relationships
  • Are having difficulties with your family or friends
  • Have sexual health issues or want information about contraception
  • Are being bullied, hurt or harassed
  • Are worried about work or study or if you’re having money trouble
  • Need someone to talk to
  • Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.

 

10. What if I'm not ready for a face - to - face appointment?

The first step is making contact with headspace either by phoning, emailing, sending a letter or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Duty Officer. The Duty Officer will then make contact with you through your preferred method of communication. The Duty Officers are clinicians at our centre so it you don't feel like coming in for an appointment, they will be able to provide support over the phone or by email.

 

11. What are the wait times like?

Once initial contact is made be the client or referrer the admin team will submit the information through to the Duty Officer. The Duty Officer usually makes contact anywhere between a few working days up to 3 weeks at times. The first face – to – face appointment is booked in for 2 – 6 weeks after the triage call if headspace is the best option for the young person.

*Please note that wait times can vary due to: complex / risking referrals coming through that take priority, short staffed, public holidays and other centre closures etc. We do aim to assist you as soon as we can.

 

12. What happens when I go to headspace?

The first time a young person comes to headspace, they will:

  • Complete a registration form
  • Read through a Consent to Service form
  • Complete a brief survey (HAPI client satisfaction)
  • See a Youth Access Clinician for a first face – to – face appointment (60 minutes for an average appointment but can range from 30 minutes to 90 minutes)

After the Youth Access Clinician has completed their assessment they will work with the young person to a “Support Pathway.” This may include appointments with various workers at headspace Midland, and/or other services in the community.

  • The “Support Pathway” will be presented at an Intake Meeting which consist of different clinicians at the centre. This meeting is used to discuss each young person coming through to decide on what's best for the young person going forward.
  • The Youth Access Clinician will then make contact to advise the recommendations from the intake meeting. If the client wishes to go with a different plan, the Support Pathway can be altered. 
  • As headspace is a voluntary service, if a young person chooses not to engage and attend appointments we will respect their decision.

Support pathways can include: 

  • Brief intervention and problem solving with one of our qualified Allied Health Practitioners from a number of different teachings including: Psychology, Social Work, Occupational Therapy and Art Therapy. 
  • Early intervention and supportive counselling with one of our Youth Access Clinicians
  • Access to a GP and/or nurse for physical and mental health issues
  • Vocational assistance
  • Alcohol and other Drugs Counsellor
  • Family counselling
  • Participation in headspace workshops
  • Referral to hYEPP (headspace Youth Early Pyschosis Program)
  • Referral to another agency best suited to the young person’s/family’s needs

At times there may be a variations to the above as we understand that every person’s presentation and story is different.

Youth Reference Group (YRG)

The headspace Midland Youth Reference Group (YRG) are a group of young people aged 16 - 25 who meet on a monthly basis to review and provide feedback on the service delivery at headspace Midland.

Being part of the YRG is a rewarding experience as you are able to participate in the following:

  • Attending local events 
  • Doing school presentations to advocate for headspace Midland and mental health
  • Conducting stalls at various community events
  • Participating in centre meetings
  • Participating in centre planning days
  • Attending community and national forums
  • Planning and developing group programs at the centre
  • Access to professional development training

Our YRG members come from various walks of life and all share the same passion about improving access to mental health services in the Midland area.

Applications for YRG are currently open. They will close on 8th Jan 2020, or if we reach over 200 applications.

If you are interested, please complete the YRG application form


 

Community Engagement Requests

Headspace Midland recognises the importance of increasing awareness and reducing stigma of mental health in the community.

For all requests please complete the Community Engagement Request Form. Due to a high number of requests and part time staff capacity, please allow a maximum of 3 weeks response time.

 

Presentations

Standard Presentation - the Community Engagement team provides a standard 30-45 minute presentation which includes;

    • An overview of headspace and its mission
    • Centre locations
    • What to expect at a headspace centre
    • What is mental health
    • Tips for a healthy headspace
    • Eheadspace 

For all presentations:

    • We require a minimum of 10 people and a maximum of 35 people.
    • We require two consultation meetings prior to the proposed date. Firstly, to assess your organisational needs and the context for the presentation. Secondly, to confirm the presentation outline prior to delivering.
    • Please allow at least one month planning time before requesting a date.
    • Please note that we do not provide presentations as an intervention to address situational crisis.

Workshops

Headspace Midland can provide support to teachers and community members to better support the needs of young people with mental health issues.

    • The same criteria for us to deliver our customised presentations applies to our workshops. Please allow a minimum of 2 months to allow for planning of workshops in addition to meetings.
    • Please note that we do not provide workshops on mental health first aid. 
    • Please also consider Youth Focus who provide evidenced based mental health programs to schools, workplaces and the community 

Headspace School Support

Headspace School support is an early intervention and independent service that assists schools to optimise the health and wellbeing of students.

For more information visit https://headspace.org.au/schools/

Stalls

Headspace Midland can offer a stall at your next event with pamphlets, brochures, merchandise and friendly faces!

Networking

Headspace Midland is committed to building and developing relationships in the Midland Community and we would love to be a part of your next networking event!

Merchandise

As headspace receives a large volume of request for merchandise only, we may not have requested stock available at times.

Cost

There is no fee associated with accessing any of our services at Midland headspace.

One of the support pathways is through our Allied Health Practitioners. This team includes: Clinical Psychologists, Psychologists, and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Youth Access Worker that you will be linked in with will help support you through this process.


Transport

Parking at the Swan Valley Gilberts Fresh Markets.

Midland Train Station - less than a 10 minute walk

Outreach services may be available


Access for all

Elevator and stairwell accessDisabled access & Gender Neutral toilets

ACROD Parking bays

Elevator & stairwell access

Large waiting areas

Sensory room: weighted blankets, lamps, scented eye pillows, fidget cubes etc.

Family waiting area: bean bags, couches, toys and books


Everyone is welcome5

Everyone is welcome

headspace would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. 

We value their cultures, identities, and continuing connection to country, waters, kin and community. 

We pay our respects to Elders past and present and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander young people, by providing services that are welcoming, safe, culturally appropriate and inclusive.

headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.

headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.


Languages & Translations

headspace National have developed Flyers and Fact Sheets describing headspace services into different languages.


Reading, Writing, Speaking and Listening

Translation and Interpreting Services (TIS):

 Headspace Midland is registered with TIS National for translation and interpreting services

 This includes:

  • Immediate phone interpreting
  • Pre-booked phone interpreting
  • Onsite interpreting

 Contact number: 131 450

 Website: https://www.tisnational.gov.au/

 National Relay Service:

 The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

 24-hour relay call numbers

Headspace Midland staff are also able to assist with your reading and writing needs.


 First Aid

Onsite Defibrillator / AED / Intelligent Public Access Defibrillator (IPAD)

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Client Wellbeing Survey (h.A.P.I.)

 

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation.

The personal information will be recorded in a secure headspace database called headspace Applications Platform Interface or hAPI.

Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI Client Wellbeing Survey on an IPAD. 

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These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people.

Client's names will be removed and comb These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals.

If you have any questions regarding the hAPI Survey, please ask our friendly staff.ined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  


FeedbackDSC 534

headspace is committed to providing the best possible service to young people, their family and friends. We welcome and value your feedback so we can improve the services we provide.

There are a few ways that you can provide feedback to the Midland headspace:

The paper copies and electronic copies of the feedback forms are also kept in reception.

Thank you, we appreciate the thought and time that goes into providing all kinds of feedback.

Headspace National

If you would like to provide your feedback on a National Level:

Complete the feedback form here https://headspace.org.au/about-us/contact-us/ *this feedback will go directly to headspace National

headspace National Office: (03) 9027 0100

By making a donation to headspace you are helping us support thousands of young people across Australia. 

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Donation to headspace National:

Click here to complete the donation form for headspace National

Donation to headspace Midland:

    • Phone: (08) 9274 8860
    • Fax: (08) 9274 8859
    • Email: reception@headspacemidland.com.au
    • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)

Fundraising for headspace Midland:

If you, or someone you know is interested in fundraising for headspace Midland, then please contact us for all inquiries using the above details.

Donations go towards:

- providing presentations to your local schools & promoting our service

- purchasing merchandise and resources for young people

- funding towards workshops that are run at headspace Midland

Donations help in a range of ways but if you would like your donations to go to a specific area or two, you can inquire about your options by contacting headspace Midland.