Cost

There is no fee associated with accessing any of our services at Midland headspace.

One of the support pathways is through our Allied Health Practitioners. This team includes: Clinical Psychologists, Psychologists, and Mental Health Social Workers. To access this pathway, the client is required to obtain a Mental Health Care / Treatment Plan (MHCP / MHTP) from their GP. There may be a cost associated with obtaining a MHCP, we advise that you consult with your GP if there is a cost before you make an appointment to see them. The Youth Access Worker that you will be linked in with will help support you through this process.

Transport

Parking at the Swan Valley Gilberts Fresh Markets.

Midland Train Station - less than a 10 minute walk

Outreach services may be available

Access for all

Disabled access & Gender Neutral toilets

ACROD Parking bays

Elevator & stairwell access

Large waiting areas

Sensory room: weighted blankets, lamps, scented eye pillows, fidget cubes etc.

Family waiting area: bean bags, couches, toys and books

Everyone is welcome

headspace would like to acknowledge Aboriginal and Torres Strait Islander peoples as Australia’s First People and Traditional Custodians. 

We value their cultures, identities, and continuing connection to country, waters, kin and community. 

We pay our respects to Elders past and present and are committed to making a positive contribution to the wellbeing of Aboriginal and Torres Strait Islander young people, by providing services that are welcoming, safe, culturally appropriate and inclusive.

headspace is committed to embracing diversity and eliminating all forms of discrimination in the provision of health services.

headspace welcomes all people irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity.

Languages & Translations

headspace National have developed Flyers and Fact Sheets describing headspace services into different languages.

• Arabic Flyer + What to expect? Fact Sheet
• Burmese
• Chinese (Simplified) Flyer + What to expect? Fact Sheet
  
• Chinese (Traditional)
• Croatian + What to expect? Fact Sheet
• Dari + What to expect? Fact Sheet
• English
• Farsi Flyer + What to expect? Fact Sheet
  
• French
• Greek Flyer + What to expect? Fact Sheet
  
• Hindi Flyer + What to expect? Fact Sheet
• Italian Flyer + What to expect? Fact Sheet
  
• Korean
• Nepali
• Punjabi
• Russian
• Samoan
• Spanish Flyer + What to expect? Fact Sheet
• Swahili
• Tagalog
• Thai
• Turkish
• Vietnamese Flyer + What to expect? Fact Sheet
   

Reading, Writing, Speaking and Listening

Translation and Interpreting Services (TIS):

headspace Midland is registered with TIS National for translation and interpreting services

This includes:

• Immediate phone interpreting
• Pre-booked phone interpreting
• Onsite interpreting

Contact number: 131 450

Website: https://www.tisnational.gov.au/

National Relay Service:

The NRS is an Australia-wide phone service for people who are deaf or have a hearing or speech impairment.

24-hour relay call numbers:

• TTY/voice calls: 133 677
• Speak & Listen: 1300 555 727
• SMS relay: 0423 677 767
• Website: https://relayservice.gov.au/about/ 

headspace Midland staff are also able to assist with your reading and writing needs.

First Aid

Onsite Defibrillator / AED / Intelligent Public Access Defibrillator (IPAD)

Client Wellbeing Survey (h.A.P.I.)

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation.

The personal information will be recorded in a secure headspace database called headspace Applications Platform Interface or hAPI.

Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI Client Wellbeing Survey on an IPAD. 

These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people.

Client's names will be removed and comb These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals.

If you have any questions regarding the hAPI Survey, please ask our friendly staff.ined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  

Booking an appointment with headspace Midland

STEP 1

You can call us on 9301 8900 from Monday to Friday 8.30-4.30pm (until 7pm on Thursdays), and a headspace staff member will ask you for some basic demographic details and add you to our register of new referrals.

OR

You can email us on reception@headspacemidland.com.au with your name and contact details so we can email or call you back (let us know if you have a preference).

STEP 2

Our Duty Officer will aim to get in touch with you within 72 hours of your initial call or email. This call usually doesn't take more than 15 minutes, and the Duty Officer will:

• Chat with you about what you want help with
• Explain to you the services we can provide; and
• Work with you to develop a plan for how your needs can best be met, including making your first appointment.

STEP 3

The next step is for us to arrange an assessment appointment. This is where one of our Youth Access Clinicians will have a more in-depth conversation with you to work out exactly how we can help, and what the next steps will be.

ALTERNATIVELY

You can also contact eheadspace, a free online and phone support service for young people aged 12-25. Call 1800 650 890 or visit Connect with us 1-on-1 to have a confidential chat online. They’re open every day of the year, from 9 am to 1 am (AEST time).

IN A CRISIS

If you are in crisis please contact emergency services - available 24 hours, 7 days a week:

• In an emergency call 000
• UNDER 18 CAMHS Crisis Connect - 1800 048 636
• OVER 18 Mental Health Emergency Response Line (MHERL) - 1300 555 788
• Kids Help Line - 1800 55 1800
• Lifeline Australia - 13 11 14
• Crisis Care (safety concerns, family and domestic violence, suicidal ideation and homelessness) - 08 9223 111

General Referrals to headspace Midland

Family, Friends, Carers and Self Referrals

• We can only process referral requests if the young person has consented to it.

• • Phone: (08) 9274 8860
  • Fax: (08) 9274 8859
  • Email: reception@headspacemidland.com.au 
  • Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)

Professionals

• • If you are working with a young person and you would like to make a referral, download our referral form found above.
  • The completed form can be faxed, emailed or posted

Once we receive an inquiry, the information will be passed onto the Duty Officer, they will then give you a call (within 5 working days) to discuss your referral and support options further.

Referrals to headspace Early Psychosis

Please contact our Mobile Assessment Treatment Team (MATT):

• Click here to complete the headspace Early Psychosis Referral Form the completed form can be faxed, emailed or posted using the below contact information
• Phone: (08) 9301 8900
• Fax: (08) 9301 0859
• Email: earlyPsychosisReferral@headspacejoondalup.com.au
• Please note the referral form is not mandatory and referrals can be made in the form of letters, emails or self-referrals.

Once the client's details have been recorded, a friendly Duty Officer from MATT will make contact within 24 hours.

About the headspace Early Psychosis Team

headspace Early Psychosis at Midland is a continuing care team of multidisciplinary professionals who provide recovery orientated, early intervention services to young people aged 12-25 who are experiencing a First Episode of Psychosis or at Ultra-High risk of experiencing Psychosis. Our service is based on EPPIC (Early Psychosis Prevention and Intervention Centre) from Orygen Youth Health. Our practice and service provision are based on assertive outreach, family work, functional recovery and partnerships with other community organisations to enhance care. 

headspace Early Psychosis Midland is a 'Spoke' of the headspace Early Psychosis Joondalup 'Hub', we work closely with the Hub to ensure continuity of service. The Hub provides extended hours of service to clients accessing headspace Early Psychosis at Midland, as well as specialist services such as functional recovery groups and family therapy. 

Community Engagement Requests

headspace Midland recognises the importance of increasing awareness and reducing stigma of mental health in the community. The role of the Community and Youth Engagement Officer is to:

• raise awareness of headspace services
• educate about youth mental health, healthy coping strategies and help-seeking skills, and
• challenge stigma that surrounds mental health and related youth issues. 

We can deliver a range of community engagement activities to groups of young people, family and friends, and others who support young people, for example:

• Presentations (in-person or online)
• Panel discussions
• Workshops
• Expo stalls
• Centre tours

For all requests please complete the Community Engagement Request Form. Due to a high number of requests and part time staff capacity, please allow a maximum of 2 weeks response time. We try to support as many services and schools as possible, but we do not always have the capacity to accommodate every request.

Presentations

The Community Engagement team provides a standard 60 minute presentation which includes:

• An overview of headspace services and how to access support.
• What is mental health?
• How you can help a friend.
• Tips for a healthy headspace
• Eheadspace 

For all presentations:

• We require a minimum of 10 people.
• Please allow two weeks for standard presentations. 
• Please allow at least two month's planning time before requesting a date for a customised presentation.
• We require two consultation meetings prior to the proposed date. Firstly, to assess your organisational needs and the context for the presentation. Secondly, to confirm the presentation outline prior to delivering.
• Please note that we do not provide presentations as an intervention to address situational crisis.

Workshops

headspace Midland can offer workshops and school holiday activities to schools, youth centers, community groups and organisations. Contact us to see how we can engage with young people in your community.

• The same criteria for us to deliver our presentations applies to our workshops.
• Please allow a minimum of 2 months to allow for planning of workshops in addition to meetings.
• Please note that we do not provide workshops on mental health first aid. 
• Please also consider Youth Focus who provide evidenced based mental health programs to schools, workplaces and the community.

headspace Schools & Communities

headspace Schools & Communities is an early intervention and independent service that assists schools to optimise the health and wellbeing of students. 

Workshops available for students:

• Let’s Talk About It: Mental Health
• Looking out for your friends: Notice, Ask, Connect
• Standing Strong: Bullying & Mental Health
• Transitions: Primary to Secondary
• Transitions: Leaving School
• Self-care: looking after your mental health
• Naming & understanding our emotions
• What Next: Life after a Natural Disaster

Workshops available for parents and carers:

• Supporting young people: Notice, Ask, Connect

For more information visit https://headspace.org.au/schools/

Stalls

headspace Midland can offer a stall at your next event with pamphlets, brochures, merchandise and friendly faces!

Networking

headspace Midland is committed to building and developing relationships in the Midland Community and we would love to be a part of your next networking event!

Merchandise

Please contact us with your request. As headspace receives a large volume of requests for merchandise only, we may not have requested stock available at times.

headspace is committed to providing the best possible service to young people, their family and friends. We welcome and value your feedback so we can improve the services we provide.

There are a few ways that you can provide feedback to the Midland headspace:

• Call: 9274 8860
• Email: reception@headspacemidland.com.au and title the email subject "Feedback"
• Complete the electronic headspace feedback form
•  Complete the paper copy feedback form and send it through post, email or by dropping it in.

The paper copies and electronic copies of the feedback forms are also kept in reception.

Thank you, we appreciate the thought and time that goes into providing all kinds of feedback.

headspace National

If you would like to provide your feedback on a National Level:

Complete the feedback form. *this feedback will go directly to headspace National

headspace National Office: (03) 9027 0100

How can headspace help me?

headspace can help if you: 

• Are feeling down, stressed or can’t stop worrying
• Don’t feel like yourself anymore
• Can’t deal with school/uni/ work or are finding it difficult to concentrate
• Are feeling sick or worried about your health
• Have questions about, or want to cut down on alcohol or other drug use
• Want to talk about sexuality, gender identity or relationships
• Are having difficulties with your family or friends
• Have sexual health issues or want information about contraception
• Are being bullied, hurt or harassed
• Are worried about work or study or if you’re having money trouble
• Need someone to talk to
• Getting support can help you to keep you on track at school, study or work, and in your personal and family relationships. The sooner you get help the sooner things can begin to improve for you.

Where are you located?

headspace Midland is located on Level 1 of the Swan Valley Gilbert's Fresh Markets. The doors that lead up to Level 1 are located on the Keane St facing side, towards the traffic lights. You should be able to see AutoTune and Landgate from the glass sliding doors.

How old do I have to be?

headspace provides services to young people who are at least 12 years old and under 26 years old. We also offer some services for their families.

What happens when I go to headspace?

The first time a young person comes to headspace, they will:

• Complete a registration form
• Read through a Consent to Service form
• Complete a brief survey (HAPI client satisfaction)
• See a Youth Access Clinician for a first face – to – face appointment (60 minutes for an average appointment but can range from 30 minutes to 90 minutes)

After the Youth Access Clinician has completed their assessment they will work with the young person to a “Support Pathway.” This may include appointments with various workers at headspace Midland, and/or other services in the community.

• The “Support Pathway” will be presented at an Intake Meeting which consist of different clinicians at the centre. This meeting is used to discuss each young person coming through to decide on what's best for the young person going forward.
• The Youth Access Clinician will then make contact to advise the recommendations from the intake meeting. If the client wishes to go with a different plan, the Support Pathway can be altered. 
• As headspace is a voluntary service, if a young person chooses not to engage and attend appointments we will respect their decision.

Support pathways can include: 

• Brief intervention and problem solving with one of our qualified Allied Health Practitioners from a number of different teachings including: Psychology, Social Work, Occupational Therapy and Art Therapy. 
• Early intervention and supportive counselling with one of our Youth Access Clinicians
• Access to a GP and/or nurse for physical and mental health issues
• Vocational assistance
• Alcohol and other Drugs Counsellor
• Family counselling
• Participation in headspace workshops
• Referral to hEP (headspace Early Pyschosis)
• Referral to another agency best suited to the young person’s/family’s needs

At times there may be a variations to the above as we understand that every person’s presentation and story is different.

Is there a cost to access headspace Midland?

No, there is no fee associated with accessing any of our services at headspace Midland. 

Do I need a referral or Mental Health Care Plan? Can anyone refer to headspace?

A mental health care or formal referral is not necessary, anyone can get the referral process started for the young person including a self referral. However, it is up to the young person if they wish to engage with our service. 

Do I need a Medicare Card and if so how do I obtain a Medicare Card?

You don't necessarily need a Medicare Card as there are different support pathways at headspace Midland. Only one of the pathways will require a Medicare Card. A Medicare card lets people get a range of medical services and prescriptions at a lower cost, and free care as a public patient in a public hospital. Please use the links below to assist with obtaining a Medicare card:

• Eligibility
• How to enrol for a card

Our team at headspace Midland are more than happy to help you navigate the Medicare system, all you need to do is give us a call on 9274 8860.

Can I choose to see only a female or male clinician?

Yes, we want you to be comfortable with who you see. Let us know what your preferences are so that we can link you in with someone that will work well with you.

Can I choose to switch clinicians?

Yes, everyone works differently so its about finding the right "fit". If you don't feel like you are making a connection with the clinician you are seeing, please let us know and we can look at other clinicians that will be better suited.

Is my information confidential? 

When you talk to a headspace worker what you say is kept confidential. This means nothing you say can be passed on to anyone else without your permission however there are a few exceptions.

If headspace is seriously worried about your safety or the safety of someone else they must – by law – try to keep everyone safe.

This means they might have to share their concerns with someone else. Talk to your headspace worker about confidentiality to ensure you understand how it works.

If you need immediate medical attention, call 000 or call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

What if I'm not ready for a face - to - face appointment?

The first step is making contact with headspace either by phoning, emailing, sending a letter or dropping into the centre. Once you have made contact, reception will process the information and send it through to the Duty Officer. The Duty Officer will then make contact with you through your preferred method of communication. The Duty Officers are clinicians at our centre so it you don't feel like coming in for an appointment, they will be able to provide support over the phone or by email.

What are the wait times like?

Once initial contact is made be the client or referrer the admin team will submit the information through to the Duty Officer. The Duty Officer usually makes contact anywhere between a few working days up to 3 weeks at times. The first face – to – face appointment is booked in for 2 – 6 weeks after the triage call if headspace is the best option for the young person.

*Please note that wait times can vary due to: complex / risking referrals coming through that take priority, short staffed, public holidays and other centre closures etc. We do aim to assist you as soon as we can.

By making a donation to headspace you are helping us support thousands of young people across Australia. 

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Donation to headspace Midland:

• Phone: (08) 9274 8860
• Fax: (08) 9274 8859
• Email: reception@headspacemidland.com.au
• Address: Unit 7, 64 Morrison Road, Midland, Western Australia 6056 (Level 1 of Gilberts Fresh & Swan Valley Markets, Cnr of Keane St and Morrison Road)

Fundraising for headspace Midland:

If you, or someone you know is interested in fundraising for headspace Midland, then please contact us for all inquiries using the above details.

Donations go towards:

• providing presentations to your local schools & promoting our service
• purchasing merchandise and resources for young people
• funding towards workshops that are run at headspace Midland

Donations help in a range of ways but if you would like your donations to go to a specific area or two, you can inquire about your options by contacting headspace Midland.
 

Enquiries:   For more information please contact Matt on 9274 8860 or email reception@headspacemidland.com.au

Operations Manager

Matt

Reception / Admin

Jake, Lidia, Nikki (Senior)

Clinical Team Coordinator (Primary)

Stacey

Clinical Team Coordinator (Private Practice)

Kirra

Primary Centre Team

Bryan (Senior), Emma (Senior), Joanna, Kelsey, Louise, Naomi, Natacha, PJ, Priya

Work and Study Pathways

Anna, Joe, Katie

Clinical Team Coordinator (headspace Early Psychosis)

Tracey

 headspace Early Psychosis

Dr Banerjee, Charlie, Gabbi, Kiirti, Kate, Nia, Dr Detanac, Tia

Community Engagement

Casey

 Allied Health Practitioners (AHP) & Co-locators

Aaron, David, Michelle, PJ (Youth Focus)

 Youth Reference Group (YRG)

Archie, Cato, Kassandra, Katrina, Leeuwin, Maddi, Oscar, Ted, TC

Consortium Partners / Advisory Group

Youth Focus, HelpingMinds, Holyoake, Youth Mental Health Services, City of Swan, Rise - Community Network, Swan City Youth Service, Child and Adolescent Mental Health Services (CAMHS), MercyCare, APM 

The headspace Midland Youth Reference Group (YRG) are a group of young people aged 16 - 25 who meet on a monthly basis to review and provide feedback on the service delivery at headspace Midland.

Being part of the YRG is a rewarding experience as you are able to participate in the following:

• Attending local events 
• Doing school presentations to advocate for headspace Midland and mental health
• Conducting stalls at various community events
• Participating in centre meetings
• Participating in centre planning days
• Attending community and national forums
• Planning and developing group programs at the centre
• Access to professional development training

Our YRG members come from various walks of life and all share the same passion about improving access to mental health services in the Midland area.

Applications for YRG are currently open until 20 June 2023. 

If you are interested, please contact Community Engagement on 9274 8860 or ce@headspacemidland.com.au