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headspace
Malvern
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1257 High Street, Malvern, Victoria 3144
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Phone (03) 9006 6550
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Fax (03) 9426 9591
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headspace.enquiries@accesshc.org.au
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About
headspace Malvern offers young people aged 12-25 a welcoming environment where they can access confidential and free mental health support, health advice, and general information. We are an inclusive service and a safe space for all young people, family and friends.
How do I make an appointment?
To make an initial appointment or to speak to someone, please give us a call on (03) 9006 6550, or fill out our online referral form.
If you're not feeling up to contacting us yourself, feel free to ask your family, friend, teacher, doctor or someone else you trust to make the call with you.
To book a GP appointment, please call us on (03) 9006 6550 or fill out a registration form.
Hours
- Monday: 9:30am - 6:00pm
- Tuesday: 9:30am - 6:00pm
- Wednesday: 9:30am - 6:00pm
- Thursday: 9:30am - 6:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Malvern is operated by Access Health & Community. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, SEMPHN.
Services
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Media gallery
Jobs and volunteering
Positions currently available at headspace Malvern
Deadline: 24 Jul 2025, 5:00 pm
About Us
Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne’s inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our 2024 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples and we continue to build healthier lives through compassion, collaboration, and community-led care.
The opportunity
Join our dynamic community healthcare organisation and become a pivotal member of our engaged workforce. We are offering an exciting opportunity for an additional Team Leader to join our team, providing operational support to the team and support, assessment and intervention to young people and families using a trauma-informed approach to enhance mental health and wellbeing outcomes.
This role will be based in either of the locations of Hawthorn or Malvern
What you will be doing Key Responsibilities
- Provide operational leadership and line management to the Team at headspace Hawthorn/ Malvern
- Working within the Leadership team to manage rosters, oversee waitlists and demand management
- Deliver individual, group and family support
- Provide case management/care coordination to a small number of young people with complex and chronic risk
What you will bring Key Selection Criteria
- Relevant tertiary qualifications in mental health, alcohol and other drugs, social work, psychology or other relevant discipline
- Demonstrated experience working in youth mental health, alcohol and other drugs, community or similar health services (minimum five years’ experience)
- Experience and skill in brief intervention and clinical risk assessment and management
- Relevant training, experience or qualifications in leadership
- Skills in working with young people across the 12- 25-year age group and understanding of relevant social and developmental stages
Attributes we value
- Genuine interest and passion working with young people, carers and friends
- Strong leadership, communication and interpersonal skills
- Excellent knowledge and understanding of the youth mental health and related services sector
- Demonstrated ability to work creatively and respectfully with young people from a diverse range of social, cultural and ethnic backgrounds, including LGBTIQA+, culturally and linguistically diverse, and Aboriginal and Torres Strait Islander communities
- Effective time management and prioritisation skills
- High level of accuracy and attention to detail
- Demonstrated ability to work independently and in a team environment
- Demonstrated behaviours consistent with AccessHC values
Access Health and Community Culture & Benefits
At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.
Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.
The position encompasses an extensive range of benefits:
- Supportive and values- based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Focus on staff wellbeing and health - Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits
Apply Now
Submit your application including your resume and cover letter addressing the selection criteria.
Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/
Please email, Karen Vogel – Manager, headspace Hawthorn & Malvern karen.vogel@accesshc.org.au if you would like further information about the role.
We will be reviewing applications as they are submitted and may appoint the role before the end of date of the advertisement.
Applications close: 24th July 2025
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.
For more information contact:
Name: Karen Vogel
Email: karen.vogel@accesshc.org.au
More information
We know it can be overwhelming using a service for the first time. We have provided some information below, so you know what to expect in your first appointment.
In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in person, on the phone or by video.
At the first visit, you will:
- Complete a brief survey
- Talk to a headspace worker
- Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
- Talk about goals you might want to work on
We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities.
If you would like to read more about our service and the above topics, please click on the links below:
- Welcome Booklet for young people
- Welcome Booklet for family and friends
- Rights and responsibilities
- Privacy Statement
- Access Key
After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Malvern, or another local organisation.
If you have any questions, concerns or would like more information, please reach out to us by calling (03) 9006 6550 or emailing headpace.enquiries@accesshc.org.au. Alternatively, you can take a look out our Frequently Asked Questions (FAQ) page which has further information.
headspace Malvern provides mental health and wellbeing support to young people aged 12-25, and their family, friends and carers. We have a number of services available at our centre, these include:
- Counselling
- Youth-friendly GP’s (bulk-billed)
- Drug and alcohol support
- Work and Study support
- Family Counselling (available via headspace Hawthorn)
- Peer Support (available via headspace Hawthorn)
- Mental health promotion and education
- Group programs
Our services can be offered face-to-face or via telehealth (phone/video) and are usually free, or bulk billed with a Medicare card. If you’re an international student or don’t have access to Medicare, you may still be able to access our services. We can chat to you about what supports we offer and help you to contact your private health insurer if needed.
When accessing support with us, we will always ensure your privacy and confidentiality is maintained and respected. For more information, please see our privacy statement and Client Rights & Responsibilities.
If you have any questions, concerns or would like more information, please reach out to us by calling (03) 9006 6550 or emailing headpace.enquiries@accesshc.org.au. Alternatively, you can take a look out our Frequently Asked Questions (FAQ) page which has further information.
An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in Malvern.
Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability.
Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.
If you have any questions, concerns or feedback, please get in touch. You can call us on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au
You can read our Access Key here.
At headspace Malvern, we have a youth-friendly doctors who can assist you with a range of health-related issues.
GP appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video. You can find more information about our GP services on our Practice Information Sheet.
What can our doctors help with?
- General health checks
- Physical health
- Sexual health
- Counselling and support
- Women's health
- Men's health
- Gender diverse health
How to make an appointment?
New clients: If you haven't seen a GP at headspace before, please complete a registration form. Once received, someone from the reception team will call you to organise an appointment.
Existing clients: Please call (03) 9006 6550 or book via HotDocs.
Where to find help when our GP's aren't available?
There may be times when you need medical care and our doctors aren't available. If this happens, there are a few options available to you depending on the support you need.
These include:
- Emergency Services: Triple zero (000) is the number to call for ambulance, police or fire services in an emergency. Only call triple zero (000) if the situation is serious and urgent.
- Richmond Priority Primary Care Centre (PPCC): PPCC is for when you need urgent attention, but not an emergency response. They provide free urgent treatment for conditions like mild infections and burns, suspected fractures or broken bones. Services are free, and available to people with or without a Medicare card.
- Access Health & Community (lead agency): Access Health & Community have GP’s available Mon-Fri at their Hawthorn and Richmond sites. New clients can make an appointment by calling reception on 03 9810 3000. Existing headspace Hawthorn & Malvern clients can book online via HotDocs or by calling 03 9810 3000.
- DoctorDoctor: DoctorDoctor provides after hours, bulk billed GP appointments. They are available between 6pm to 8am Monday-Friday,
12pm Saturday to 8am Monday and Public Holidays. If you require an after-hours appointment, you can call DoctorDoctor on 13 26 60 or book via their website. - Find another GP local to you
Are there any employment opportunities with headspace Malvern?
Any employment opportunities at headspace Malvern will be advertised on our lead agency's website and headspace National's Careers page.
Is there a volunteer program at headspace Malvern?
headspace Hawthorn & headspace Malvern provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).
The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services.
YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.
Can I do a placement with headspace Malvern?
We offer a small number of placements, which are organised directly with our partner university. Unfortunately, we cannot accommodate placement requests from other students.
Can I do work experience or an internship with headspace Malvern?
Unfortunately, we do not currently offer internships or work experience opportunities at headspace Malvern.
Who can I contact for more information?
Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can email us at headspace.enquiries@accesshc.org.au.
headspace Malvern partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops.
If you'd like headspace Malvern to give a presentation or workshop, please fill out the community engagement request form here
If you're interested in having us come and run at stall at your event, fill out this form here
Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event
Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6550
100% of donations go towards improving the mental health and wellbeing of young people in our local community.
To make a donation, click here to go through to the headspace Malvern Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.
How will your donation support young people in our community?
Our goal is to increase the number of young people seeking help early by:
- Improving the mental health literacy of young people and their supports
- Raise awareness about headspace Malvern and its range of services
- Mobilise local young people to take action to reduce the stigma associated with mental health
Are you considering running a fundraising event for headspace Malvern?
If your school, club or workplace are interested in running a fundraising event for headspace Malvern, we would like to hear from you. You can contact us by calling (03) 9006 6550 or emailing headspace.enquiries@accesshc.org.au.
At headspace Malvern, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.
Please let us know your thoughts about your experience at headspace Malvern. You can give your feedback anonymously if you wish! You can provide feedback by completing a short-survey here. Your feedback will inform us what we are doing well, and where we can improve.
You can view how we've used your feedback in the past here.