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headspace
Malvern
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1257 High Street, Malvern, Victoria 3144
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Phone (03) 9006 6550
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Fax (03) 9426 9591
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headspace.enquiries@accesshc.org.au
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About
headspace Malvern offers young people aged 12-25 a welcoming environment where they can access confidential and free mental health support, health advice, and general information. We are an inclusive service and a safe space for all young people, family and friends.
How do I make an appointment?
To make an initial appointment or to speak to someone, please give us a call on (03) 9006 6550, or fill out our online referral form.
If you're not feeling up to contacting us yourself, feel free to ask your family, friend, teacher, doctor or someone else you trust to make the call with you.
To book a GP appointment, please call us on (03) 9006 6550 or fill out a registration form.
Hours
- Monday: 9:30am - 6:00pm
- Tuesday: 9:30am - 6:00pm
- Wednesday: 9:30am - 6:00pm
- Thursday: 9:30am - 6:00pm
- Friday: 9:00am - 5:00pm
- Saturday: Closed
- Sunday: Closed
headspace Malvern is operated by Access Health & Community. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, SEMPHN.
Services
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Sexual health screenings on site or links to local services.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
Media gallery
Jobs and volunteering
Positions currently available at headspace Malvern
Deadline: 2 Jul 2025, 5:00 pm
About Us
Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne’s inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our 2024 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples and we continue to build healthier lives through compassion, collaboration, and community-led care.
The opportunity
Join our dynamic community healthcare organization and become a pivotal member of our engaged workforce. We are offering an exciting opportunity for a Psychologist, or Mental Health Social Worker to join our team, in providing counselling, family therapy, and Single Session Consultations to young people, carers, and families, employing a trauma-informed family therapy approach to enhance mental health and wellbeing outcomes at both headspace Hawthorn.
Your responsibilities will include conducting assessments, collaboratively developing goals with clients, and ensuring they are connected to essential support networks. Additionally, you will deliver educational and support groups to young people and/or family and carers. This role offers the chance to make a meaningful impact on the lives of young people and families, with services delivered both in person and via telehealth.
What you will be doing Key Responsibilities
- Deliver individual counselling to young people (12-25years) and family/carers following evidence-informed practice principles
- Ensure that young people, family/carers are able to participate in collaborative shared care, which includes (but not limited to): participation in care team meetings, development of collaborative care plans, sharing information with care team members and involving their family/carers in their care plan where appropriate
- Actively participate and work cooperatively within the multidisciplinary team, collaborative partner organisations and with young people, family/carers, referrers and other stakeholders
What you will bring Key Selection Criteria
- Relevant tertiary qualifications in Psychology or Social Work
- Current registration with AHPRA as a psychologist or registration with the AASW as a Mental Health Social Worker
- Demonstrated experience working in youth, mental health, alcohol and other drugs, community or similar health services (minimum two years’ experience is preferred)
- Experience and recognised training in clinical risk assessment and management (including suicide risk assessment)
- Good knowledge and understanding of the youth mental health and related services sector
Compliance Requirements:
- Police Check
- International Police Check (if lived/work overseas in past 10 years)
- Working with Children Check
- Medicare Provider Number
- Driver’s Licence – Preferred
Attributes we value:
- Genuine interest and passion working with young people and their family/friends
- An approach that aligns with trauma-informed care principles of welcome, hope and empathy when working with young people and their family/friends
- Skills in working with young people across the 12- 25-year age group and a range of developmental stages
- Strong communication and interpersonal skills and effective time management and prioritisation skills
- Demonstrated ability to work creatively and respectfully with young people from a diverse range of social, cultural and ethnic backgrounds, including LGBTIQA+, culturally and linguistically diverse, and Aboriginal and Torres Strait Islander communities
- Demonstrated behaviours consistent with AccessHC values
Access Health and Community Culture & Benefits
At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact, and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.
Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.
The position encompasses an extensive range of benefits:
- Supportive and values-based culture and engaged workforce
- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Focus on staff wellbeing and health - Employee Assistance Program (EAP)
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits
Please click the web link to view our culture and benefits: https://accesshc.org.au/culture-and-benefits
Apply Now
Submit your application including your resume and cover letter addressing the selection criteria.
Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/
Please email, Karen Vogel – Manager, headspace Hawthorn & Malvern karen.vogel@accesshc.org.au if you would like further information about the role.
Why join Us?
- Be part of a leading health and community organisation driving innovative change
- A unique opportunity to make a lasting impact on community health services
- Work in a supportive, values-driven team environment
- A rewarding role in a dynamic organisation with a mission-driven culture
- Enjoy flexible work settings across the eastern suburbs
- Access professional development opportunities
- Make a genuine difference in the lives of people and communities
- The chance to work with passionate professionals dedicated to improving lives
We will be reviewing applications as they are submitted and may appoint the role before the end of date of the advertisement.
Applications close DATE: 2nd July 2025
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.
For more information contact:
Name: Karen Vogel
Phone: 9006 6550
Email: karn.vogel@accesshc.org.au
More information
We know that it can be overwhelming when using a new service for the first time. We have provided some information so you know what to expect in your first appointment.
In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in person, on the phone or by video.
At the first visit, you will:
- Complete a brief survey
- Talk to a headspace worker
- Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
- Talk about goals you might want to work on
We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities.
If you would like to read more about our service and the above topics, please click on the links below:
- Welcome Booklet for young people
- Welcome Booklet for family and friends
- Rights and responsibilities
- Privacy Statement
- Access Key
After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Malvern, or another local organisation.
If you have any questions, concerns or would like more information, please reach out to us by calling headspace Malvern on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au.
headspace Malvern provides mental health and wellbeing support to young people aged 12-25, and their family, friends and carers.
We have a number of services available at our centre, these include:
- Counselling
- Youth-friendly GP’s (bulk-billed)
- Drug and alcohol support
- Work and Study support
- Family Counselling (available via headspace Hawthorn)
- Peer Support (available via headspace Hawthorn)
- Mental health promotion and education
- Group programs
Our services can be offered face-to-face or via telehealth (phone/video) and are usually free, or bulk billed with a Medicare card. If you’re an international student or don’t have access to Medicare, you may still be able to access our services. We can chat to you about what supports we offer and help you to contact your private health insurer if needed.
When accessing support with us, we will always ensure your privacy and confidentiality is maintained and respected. For more information, please see our privacy statement and Client Rights & Responsibilities.
An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in Malvern.
Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability.
Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.
If you have any questions, concerns or feedback, please get in touch. You can call us on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au
You can read our Access Key here.
At headspace Malvern, we have a youth-friendly doctor who can assist you with a range of health-related issues.
GP appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video. You can find more information about our GP services on our Practice Information Sheet.
What can our doctors help with?
- General health checks
- Physical health
- Sexual health
- Counselling and support
- Women's health
- Men's health
- Gender diverse health
How to make an appointment?
New clients: If you haven't seen a GP at headspace before, please complete a registration form. Once received, someone from the reception team will call you to organise an appointment.
Existing clients: Please call (03) 9006 6550 or book via HotDocs.
Where to find help when our GP's aren't available?
There may be times when you need medical care and our doctors aren't available. If this happens, there are a few options available to you depending on the support you need.
These include:
- Emergency Services: Triple zero (000) is the number to call for ambulance, police or fire services in an emergency. Only call triple zero (000) if the situation is serious and urgent.
- Richmond Priority Primary Care Centre (PPCC): PPCC is for when you need urgent attention, but not an emergency response. They provide free urgent treatment for conditions like mild infections and burns, suspected fractures or broken bones. Services are free, and available to people with or without a Medicare card.
- Access Health & Community (lead agency): Access Health & Community have GP’s available Mon-Fri at their Hawthorn and Richmond sites. New clients can make an appointment by calling reception on 03 9810 3000. Existing headspace Hawthorn & Malvern clients can book online via HotDocs or by calling 03 9810 3000.
- DoctorDoctor: DoctorDoctor provides after hours, bulk billed GP appointments. They are available between 6pm to 8am Monday-Friday,
12pm Saturday to 8am Monday and Public Holidays. If you require an after-hours appointment, you can call DoctorDoctor on 13 26 60 or book via their website. - Find another GP local to you
How much does it cost?
The majority of supports at headspace Malvern are free, or bulk-billed with a Medicare card.
In response to a referral to our centre, a staff member from our intake team will give you a call to have a chat about what is going on for you. We may book you in for a first appointment. After the first appointment, we’ll chat to you about what supports we can offer.
International students/no Medicare card
If you're an international student or do not have a Medicare card, you may still be able to access our service as some of the supports we offer are free. If a GP or Psychologist service is required, we can have a chat to you about the costs and also help you to contact your private health insurer to find out what will be covered.
How do I get to headspace Malvern?
We are located at 1257 High Street, Malvern. The centre can be found behind the Malvern Library, and next to Malvern Cricket Ground. headspace Malvern can’t be seen from High Street.
There is free parking outside the Malvern library and across the road on High Street. The closest tram stop is number 45 on the number 6 tramline. The nearest train stations are Armadale Station, Malvern Station and Tooronga Station. The 624 bus stops at the corner of High Street and Tooronga Road. You can find more information about this in our Access Key.
Is there disability access at headspace Malvern?
We know that not all places and spaces are easy to access. We have created an Access Key for headspace Malvern which describes the features of our centre. You can read our Access Key here.
Our Centre can be found behind the Malvern Library, and next to Malvern Cricket Ground. There is a self-operational platform lift in the reception area. This can be used to go from the reception area to the lower floor, where the counselling rooms and toilet are located. We also have gender neutral bathrooms.
If you have any questions, please call headspace Malvern on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au
Are there any resources or helpful information I can download?
Yes! You can get access to a range of resources for your mental health or for a young person you are supporting by creating a headspace account.
With a headspace account, you’ll get instant 24/7 access to a great range of tools and support for your mental health. Build connections in a community of like-minded young people, join group chats, create your own personalised space, and get professional 1-on-1 support — all online and free.
If you’re looking for resources in a language other than English, check out our translated factsheets by clicking here.
We know that life can be unpredictable, and you may need to reschedule an appointment. If you cannot make your appointment, it is important that you let us know as soon as possible.
For all appointments at headspace Malvern, we require a minimum of 48 hours' notice for cancelling appointments.
We do not charge fees for missed appointments and would like to keep it that way. Please help us to do this by letting us know when you can't attend.
You can read our Appointment Cancellation Policy here.
Are there any employment opportunities with headspace Malvern?
Any employment opportunities at headspace Malvern will be advertised on our lead agency's website and headspace National's Careers page.
Is there a volunteer program at headspace Malvern?
headspace Hawthorn & headspace Malvern provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).
The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services.
YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.
Can I do a placement with headspace Malvern?
We offer a small number of placements, which are organised directly with our partner university. Unfortunately, we cannot accommodate placement requests from other students.
Can I do work experience or an internship with headspace Malvern?
Unfortunately, we do not currently offer internships or work experience opportunities at headspace Malvern.
Who can I contact for more information?
Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can email us at headspace.enquiries@accesshc.org.au.
headspace Malvern partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops.
If you'd like headspace Malvern to give a presentation or workshop, please fill out the community engagement request form here
If you're interested in having us come and run at stall at your event, fill out this form here
Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event
Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6550
100% of donations go towards improving the mental health and wellbeing of young people in our local community.
Making a donation is easy
To make a donation simply click on the link to go through to the headspace Malvern Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.
How will your donation support young people in our community?
Our goal is to increase the number of young people seeking help early by:
- Improving the mental health literacy of young people and their supports
- Raise awareness about headspace Malvern and its range of services
- Mobilise local young people to take action to reduce the stigma associated with mental health
Are you considering running a fundraising event for headspace Malvern?
If your school, club or workplace are interested in running a fundraising event for headspace Malvern then we would like to hear from you.
For more information and for fundraising support please contact us on 9006 6550 or email us at headspace.enquiries@accesshc.org.au.
At headspace Malvern, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.
Please let us know your thoughts about your experience at headspace Malvern. You can give your feedback anonymously if you wish! You can provide feedback by completing a short-survey here. Your feedback will inform us what we are doing well, and where we can improve.
You can view how we've used your feedback in the past here.