headspace

Glenroy

Hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 7:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 7:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: 9:00am - 2:00pm
  • Sunday: Closed

headspace  Glenroy is a health service for young people aged 12 to 25, their families and friends. We provide a range of no and low cost health and well-being services just for young people!

You can come to  headspace  Glenroy if you or someone you know is:

  • feeling down, stressed or can't stop worrying
  • having difficulties with your family or friends
  • want to talk about sexuality, gender identity or relationships
  • finding it hard to deal with school, university or work
  • wanting to cut down drinking or other drug use
  • being bullied, hurt or harassed

headspace Glenroy has a range of free, fun and enjoyable groups for young people aged 12-25 where you can meet other like minded young people whilst learning valuable skills for looking after your mental and physical well being.

For more information or to make appointment, call us on 1300 880 218. You can call yourself or anyone can make an appointment on your behalf. You are welcome to bring a support person to the appointment too. We  cannot accept appointment inquiries via email.
Click here for directions!

Hours

  • Monday: 9:00am - 5:00pm
  • Tuesday: 9:00am - 7:00pm
  • Wednesday: 9:00am - 5:00pm
  • Thursday: 9:00am - 7:00pm
  • Friday: 9:00am - 5:00pm
  • Saturday: 9:00am - 2:00pm
  • Sunday: Closed

headspace Glenroy is operated by Orygen Youth Health Research Centre.. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, North Western Melbourne (Melbourne Primary Care Network Ltd)..

Services

Mental Health Services

Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.

Sexual Health Services

Sexual health screenings on site or links to local services. 

Work & Study Services

Workers either on site or linked to the centre who can assist you with work or study opportunities. 

Youth Programs

Centres have a range of programs and activities for young people. Just ask your centre what they have on. 

Doctor (GP)

GPs can help with any physical health issues as well as issues related to sexual health, drug or alcohol use, relationship problems or feeling down or upset. Your centre may have a GP on site or links to one locally. 

Alcohol & Drug Services

Workers either on site or linked to the centre who can assist you with any alcohol or other drug issue. 

Youth Reference Group

A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.

“As soon as I sought help, I suddenly realised that my anxiety was very treatable and that I wasn’t alone.”
- Charlie

Media gallery

How headspace centres can help
What is headspace
Helping you get a job

Jobs and volunteering

Positions currently available at headspace Glenroy

headspace Glenroy seeks Allied Health Professionals, Part-time/Sessional

Salary: Funded through MBS/ATAPS

Allied Health Practitioners (contractors)

We are seeking expressions of interest from Allied Health Practitioners including clinical psychologists, general psychologists, social workers and occupational therapists who are experienced in providing high quality, evidence-based interventions to young people aged 12-25 for our headspace centres. headspace centres are a ‘one stop shop’ with an enthusiastic and dedicated team of co-located service providers, offering comprehensive support to young people in the four core areas of: primary health, mental health, drug and alcohol services, and vocational/educational services.

 

Jenn and Barnaby

Jenn and Barnaby are two of our outstanding private providers

 

Role Description:

A key component of the mental health services provided within the headspace centres, this is a contracted private practice role with flexibility of hours/days, including the potential for after-hours and weekend work. Services are delivered under the Medicare Better Outcomes for Mental Health Initiative and Access to Allied Psychological Services (subject to eligibility and availability). A range of on-site complementary services are available should you believe additional support is required for any of your clients. They will work in partnership with you to provide a comprehensive, wrap-around service for the young people you see.

 

Let us support you working in private practice within a skilled multidisciplinary team with access to peer consultation, professional development, excellent practice management and comfortable premises

 

Selection Criteria:

 

-        Approved tertiary qualifications in psychology, social work, occupational therapy and current registration with appropriate professional body.

-        Professional indemnity insurance.

-        Eligibility to provide Medicare Benefits Schedule services.

-        Minimum of two years of experience in the assessment, diagnosis and provision of evidence-based treatments of mental health disorders and preferably youth

-        Excellent skills in engaging and working with young people, their families and significant others.

-        Ability to work independently, with strong organisational and time management skills

-        Commitment to ongoing professional development.

-        Working with children check.

-        Willingness to undergo a police records check.

For more information contact:

Name: Alison McRoberts
Phone: (03) 9304 1011
Email: alison.mcroberts@orygen.org.au

More information

Youth Health Clinic

The headspace Glenroy Youth Health Clinic is a FREE and CONFIDENTIAL service.

Don’t have a doctor? Don’t want to talk to your family doctor? Need something checked out? Come and see US!

Services we offer include:

  • Youth health screening and general check-ups
  • Sexual health
  • Sexuality & gender identity issues
  • Vaccinations
  • Tests including blood tests
  • Advice & referrals

To make an appointment, give us a call on 1300 880 218

For more information about our Youth Health Clinic, click HERE 

Cancellation Guidelines at headspace Glenroy

Here at headspace Glenroy, we try our hardest to ensure appointment times are available for all young people that need them. This means that we do everything we can to get you the most appropriate appointment time.

There may be times when you are no longer able to attend an appointment and will need to cancel or reschedule. In accordance with our cancellation and rescheduling policy, we require 24 hours notice to be able to reschedule you. 

Giving last minute notice or no notice at all, prevents us from offering someone else an appointment.

Please CLICK HERE to read through our policy.

For young people, families and friends.

If you are seeking individual support and would like to chat to a mental health professional one one one, headspace can support friends and partners of young people that are aged 12-25 with  counselling support you can call headpsace Glenroy on 1300 880 218

When a young person comes to headspace Glenroy, they can speak to one of our incredible Access Team members, such as Adrian.

We asked him about whether a young man has to sit in a room and talk to a mental health professional, this is what he had to offer;

Generally, we invite young people into a room to have a chat however, there have been many times where I have taken young people for a walk or played board games whilst chatting about their situation. Personally, I think it’s important to normalise mental health difficulties such as anxiety, anger and depression. I let the young person know that many people experience these difficulties however, they can learn to manage them well with a bit of support from a place like headspace.

Adrian

 

What can a young person expect at their first appointment?

Young people are offered an initial assessment with an Access Clinician. The initial appointment will take the form of an informal meet and greet and will vary depending on the young person's circumstances. The main purpose of this initial session is to ascertain whether headspace is the most suitable service to support the young person. We may link the young person in with a more appropriate service if we deem that we are not best equipped to provide them with the care they require.  

What happens next?

We will discuss the young persons circumstances as a team and decide how best to provide them with the support they need. The Access Team Clinician will keep in touch with the young person until they are linked in with either headspace or a more suitable service. Sometimes we will require additional information in order to make the most informed choice about the young person's care, in which case we will attempt to make contact with you.

Cancellation Policy 

Due to high demand for appointments here at headspace Glenroy, it's really important that young people do their best to attend at the time made for them, or that they give us as much notice as possible, should they not be able to make it.

This ensures that all young people are able to be seen by a headspace staff member as soon as possible.

We will confirm most appointments by SMS two days prior and invite the young person to respond with a 'yes' only. If the young person is not able to attend, we require 24 hours notice of their cancellation via phone call. We encourage young people to confirm their appointments as soon as possible so as we can best accommodate all young people that seek support from our service.

If you are over the age of 25, you may like to look at the Australian Psychological Society's website for a list of Psychologists in your area that may be able to offer support. You can also visit your local GP for support with obtaining a Mental Care Plan or talking about your concerns.

~

Family and Friends Welcome Pack

If you are a parent or family member or friend and worried about a young person and would like to support them with a referral to headspace Glenroy, please call us on 9304 1011 to chat to an Access Clinician about your concerns. Before making contact with headspace Glenroy about a young person you are worried about, we encourage you to chat to that young person and seek their consent before doing so.

Please click here to download our Family and Friends Welcome Pack which will provide you with information about our service and what we can offer your young person. 

 

2019 groups @ headspace Glenroy

QSpace:
Our very own peer-led group for same-sex attracted and gender diverse young people in our community. This group offers a safe and social space for young people to speak freely and have a bite to eat, while getting to know one another. We love a good board game night, but we're even more interested in hearing what participants want to do in the group. The group runs on the 3rd Wednesday of every month. To register, please speak to Jacinta by phone on 1300 880 218 or via email jacinta.vengtasamy@orygen.org.au

artspace:
This social art group is run by young people, for young people. Anyone and everyone aged 12-25 can join to learn from our amazing youth facilitators, Chloe and Darragh! Meet other young people with similar interests, work on a project or bring something you've been working on at home. Get in touch with Jacinta, our Community Awareness Officer, by emailing jacinta.vengtasamy@orygen.org.au for more information or to register! Running fortnightly Fridays from 3:30pm-5:00pm 

Tuning in to Teens:
We are thrilled with the number of parents and carers of young people who have reached out to us about Tuning in to Teens!
Although our group is full for this term, we will continue to receive expressions of interest for future groups that we run throughout the year.
Did you know that other headspace centres across Victoria are delivering Tuning in to Teens? Search for a centre near you to see if they're delivering the program: https://bit.ly/1OsXDks.

Creative Writing:
Anyone aged between 12-25 can join us for an afternoon of creativity, expression and hang out here at headspace Glenroy. The group will run fortnightly throughout May/June on Wednesday arvos from 4-5pm. Register through our reception team :) 

Food for Thought:
Want to learn to make quick, easy & cheap meals - while still being nutritious and delicious?! Join us for this 4-week program - info and registrations to be completed via the reception team.

term 3 timetable 2019

What is the Youth Advisory Group?

What is the Youth Advisory Group?

The Youth Advisory Group or YAG is a group of young people aged 16-25 who advocate on behalf of young people in our local community for better informed services at our centre and who are also very passionate about mental health and well-being.

The headspace Glenroy YAG help to shape our service to ensure that it is as youth friendly and relevant as possible, while also engaging with our wider community to deliver workshops, attend events and raise awareness about headspace and youth mental health.

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Thank you to our YAG who have produced an incredibly thoughtful and entertaining series of blogs and images, all beautifully bundled together in our very first eNewsletter!

Have a read and see what all the fuss is about!

 

1X5A1527 LR

Meet Chloe, A YAG member who shares her thoughts about the role...

Chloe, tell us a bit about yourself and what you do at headspace Glenroy?

I am a Youth Advisory Group member at headspace Glenroy. I represent a voice for young people in the community, advocating for the importance of mental health and well-being. I do this by attending events, running workshops and guiding activities within and outside of the centre. I am also an artspace facilitator. This is a youth-lead art group where we make artwork, chill out and be creative together, all at our centre.

Why are you passionate about youth Mental Health?

I became passionate about Mental Health because I could see that it was not thought of as such an important part of everyday life and, was surrounded by stigma in our community. Many of the people around me weren’t paying attention to how their thoughts and feelings were affecting their general health. I believe that speaking openly about Mental Health will help others feel less scared and seek help when they need it. 

Why do you feel some young people find it hard to talk with one another about how they feel and to ask for help when things aren’t going so well?

Mental health and feelings are very personal topics and you may find it hard to talk openly about it. Small steps are a good start, such as finding people that you are comfortable talking to or even contacting a telephone service like kids helpline or lifeline to build confidence in sharing your thoughts and feelings.

What would you say to a young person who is worried about a friend? How could they support their friend through a rough time?

A good way of supporting your friends through a hard time is to let them know that they can talk to you. Showing concern for your friends well-being and trying to understand or even simply being there for them will make a difference. Also, ask them if it would be better to speak to a parent or health professional about what is going on.

Tell us one fun fact about yourself that not many people would know?

A fun fact about me is that I am allergic to most pets but suffer the consequences because I love animals so much. 

Services at headspace Glenroy

A Youth Vocational Specialist is someone who helps young jobseekers (aged 12—25) to find employment, under the Jobs Victoria Employment Network (JVEN). They can also help young people with career guidance and support with high school and higher studies. The Vocational Specialist sources out employers to identify job opportunities and prepare job seekers for those roles.

We also have our vocational peer support worker, Bridget. 
Sarah can relate to you about the challenges and difficulties you may be facing when finding employment. Her role is to provide you with some helpful tips and advice about courses, Centrelink and informative workshops in your community. 

Daniel and Sarah provide you with individualized support programs and can meet with you to give you advice and support! 

Here's some more info about Sarah:

What is Vocational peer work?
Vocational peer workers are not clinicians nor are they vocational specialists. We share our experiences of being a young person with mental ill-health and how we managed that with work, study and living as a young person.
This happens in two ways. Firstly, it happens in one-on-one sessions with a caseload of 10-12 young people. Secondly, this happens in our roles on the vocational team through the development of resources for young people and supporting the role of the vocational specialist (Daniel.) In one-on-one sessions with a peer worker, we don’t find solutions to problems like clinicians would or offer advice from the perspective of an ‘expert’, instead, the process is about sharing our experiences in a positive and hopeful way to help young people feel more comfortable in the job seeking process.
Peer workers could be someone to talk through about fears around work or be the support to attend opportunities like mock interviews or resume dropping. We can also just be social support and help provide structure to the young person’s week through appointments. Vocational peer work is designed to be a lateral relationship, so a peer worker doesn’t position themselves as the ‘expert’ in the dynamic or as ‘helping’ a young person or ‘fixing’ issues they might be facing.
Importantly, peer workers also have clear boundaries with young people and will communicate with clinical staff if they feel young people they are working with need support they cannot, and should not, be providing. For clinicians seeing young people also accessing peer work, don’t hesitate to ask any questions you may have about peer work sessions or to raise concerns if you feel that the process is not beneficial for the young person in question.
How do young people access it?
Vocational peer work is available to any young person who is a part of our IPS program. Referrals are made by Daniel when he feels a young person might be suited to peer work. If you think a young person might benefit from peer work, it could be helpful to provide this information in your referral of them to the program.

 

Youth Law is a free service that supports young people with any questions or concerns they may have about the law and how it impacts them. Lisa is our superstar lawyer and can be accessed on every 3rd Wednesday of each month. 

 

Drug and Alcohol Support can be arranged by Lina, an AOD Counsellor from Uniting Regen, who works here at the centre every Tuesday. Lina can work with you to manage and reduce your alcohol and other drug use, plus a range of other things that 

 

Berry Street is here to support young people, their families and friends with any questions or queries they may have about family violence. Jen or Amanda work here on Wednesdays (all day).

Our 2019 Child & Youth Community Development Training Calendar is now available

At headspace Glenroy, we aim to strengthen the capacity of our local community to identify and respond to mental health needs of young people. Each year, we work in collaboration with our partners at Orygen Youth Health, Travancore School, The Royal Children’s Hospital Melbourne and our headspace sister centres (Craigieburn, Sunshine and Werribee) to deliver community workshops on various mental health topics. If you work with young people in the western or north-western region and wish to upskill or build on your knowledge, refer to our 2019 Child & Youth Community Development Training Calendar.

You can register for training sessions at www.oyh.org.au/training-community. Group discounts may apply – please phone (03) 9304 1011 for more information.

 

headspace Glenroy Staff

There's a new Doctor in town and her name is Anne! 

anne

 

And this is Bec! A clinical psychologist working here at headspace Glenroy...

Bec Ferdi

Bec, tell us a bit about yourself, and what young people might expect when they come to see you?

Hi I’m Bec, I’m a dog enthusiast who also works as a psychologist at headspace Glenroy. I have just started a position on the Access Team. As a member of the headspace Access Team, I’m usually the first person a young person will meet at headspace. I speak with young people about the reasons why they have come to headspace and try to get a sense of what supports headspace might be able to offer them. I am also there to answer any questions a young person or their family may have about headspace and its services. When you meet with myself or any member of the headspace Access Team you might expect to be asked questions about your mental health history and how you are going now, your family and home life, school, work and anything else that might be important in understanding who you are and what might be helpful for you here at headspace.

Why are you passionate about working with young people?

Young people can be very resilient and adaptive, making adolescence a great time in someone’s life to work with them towards positive change. It can also be really fun and creative working within a youth space.

What would you say to a young person feeling nervous or worried talking about their mental health with someone like yourself?

It’s normal to be nervous when talking to a professional about your mental health, but it is a really important first step to getting support. We understand that it can feel really scary to come into a place like headspace, so we try and make sure that young people feel as comfortable as possible and get a good experience out of their visit. We always make an effort to get to know you and work with you in a way that makes you feel comfortable and in control of your mental health care.

Tell us one fun fact about yourself that not many people would know??

My favourite food is pickles.

 

Please call our awesome reception team at headspace Glenroy on 9304 1011 if you are wanting to seek a doctor for a physical health concern, like if you have the flu or are wanting some advice about your sexual health. You can be booked straight in without taking to our Access Team

If you have a mental health concern, you will need to talk to a member of our Access Team before you see our GP. Ring reception to arrange the chat and also, for more information!

 

Community Awareness

headspace wants to let young people know when, how and where in the community to seek help for mental health problems…  so we undertake community awareness activities to help increase the knowledge of how to do so for young people, their  friends, families and the broader community.   

headspace aims to

  • improve the mental, social and emotional wellbeing of young people
  • increase the level of mental health literacy available
  • help people to understand, identify and respond to mental health needs of young people
  • support and encourage active youth and carer participation through reference groups

We also create partnerships with local organisations, networks and educational settings to work toward reducing levels of stigma and discrimination associated with seeking help for mental health problems.

If you have a festival or event that you want headspace to attend, a newsletter we can contribute to, or want us to come and speak with your group, please contact our Community Awareness Officer, Jacinta Vengtasamy, on 9304 1011 or via jacinta.vengtasamy@orygen.org.au.

Recharge! App's to promote health and wellbeing

Consider yourself a tech head?
Or, want to find a quick and easy way to support positive mental & physical health and wellbeing in yourself?

Then check out these really cool apps designed to support your health and wellbeing!

All chosen by young people, we're certain that you'll find the app that right for you!

Click here to download the PDF

309 headspace photo library expiry Jan 2020

 

Getting a Medicare Card

 Getting a Medicare card

When you turn 15 years of age, you can apply for your own Medicare card. To do this you have to do some paper work and have some identification. (You need to complete a "Medicare copy or transfer" application form and submit it at your local Medicare service centre). You’ll need to provide identification, such as a student card or birth certificate, as well as details about the card you are transferring from.

For more information have a chat to our Access Team or have a look at the human services website about becoming independent. https://www.humanservices.gov.au/customer/subjects/young-people-becoming-independent

Service Providers: how to refer a young person


 How do I make a referral?

If you wish to refer a young person and they are under 16, we do encourage you to discuss the referral with their parents and friends prior to contacting us.

Please phone us on 1300 880 218 and ask to speak with a member of our Access Team about a new referral. 

Our reception team will take down some general details before passing you through.

Please DO NOT use the info-headspaceglenroy@orygen.org.au email address to make a referral or for appointment inquiries. It is important that we speak with you directly and that sensitive information is NOT disclosed about a young persons circumstances in an email message. 

When you make this initial call, it is ideal to have the young person with you to expedite the process. Occasionally we will need to take your details and call you back at a more suitable time, we will endeavor to return your call as soon as possible. 

You can also encourage the young person to call us, drop in or invite their parents and friends to call on their behalf, before dropping in to the centre it is best to call first in order to make sure someone is available to chat with you. 

Please note headspace Glenroy is NOT an emergency service. If a young person is in need of urgent support or medical attention please call 000, lifeline on 13 11 14 or Kids Helpline on 1800 55 1800.

The following link provides a Victorian list, by geographical area of mental health support services, please consult if you are seeking localised support. 

 

 What to consider when referring

1. What are the young person's main concerns?

2. What other organisations and supports are already in place for the young person?

 

What can a young person expect at their first appointment?

Young people are offered an initial assessment with an Access Clinician. The initial appointment will take the form of an informal meet and greet and will vary depending on the young person's circumstances. The main purpose of this initial session is to ascertain whether headspace is the most suitable service to support the young person. We may link the young person in with a more appropriate service if we deem that we are not best equipped to provide them with the care they require.  

 

What happens next?

We will discuss the young persons circumstances as a team and decide how best to provide them with the support they need. The Access Team Clinician will keep in touch with the young person until they are linked in with either headspace or a more suitable service. Sometimes we will require additional information in order to make the most informed choice about the young person's care, in which case we will attempt to make contact with you, or the young person's family and friends. 

 Please note: We will confirm most appointments by SMS two days prior and invite the young person to respond with a yes or no. If the young person is not able to attend, we require 24 hours cancellation notice. We encourage young people to confirm their appointments as soon as possible so as we can best accommodate all young people that seek support from our service.