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Youth Health Clinic
The headspace Frankston Youth Health Clinic is a FREE and CONFIDENTIAL service that is open 5 days a week. We also offer extended hours to see a GP on Monday and Wednesday evenings until 7pm
Don't have a doctor? Don't want to talk to your family doctor? Need something checked out? Come and see US!
Services we offer include:
- male and female doctors (who are really nice!)
- sexual health nurse (STI testing, pregnancy testing, contraceptives etc.)
- general health checks
- chronic condition management
- coughs/colds/illness
- advice and referrals
Our Youth Health Clinic is available to all young people 12-25. We have male and female doctors, as well as a sexual health nurse! For a list of our current GP’s please go to ‘our staff’ section on our website
Our health team can help you with all health concerns, and are experts in adolescent health.
We also run GP's in Schools programs at McClelland Secondary College, Mornington Secondary College, Paterson River Secondary College and Carrum Downs Secondary Collage.
We offer home visits to Bunjilwarra Residential Rehabilitation service.
To see our GP's, you will need a Medicare card. Bring it with you to your appointment if you can. If you'd like to apply for your own Medicare card, go to: bit.ly/medicarecard.
Youth Health Clinic brochure>>> HERE!
To make an appointment, give us a call on 9769 6419
Should you need out of hours GP care please contact 13SICK (16 74 25) for Bulk-billed GP home visits.
PRIVACY
Your medical record is a confidential document. We have developed a privacy policy to protect and maintain your personal health information If you would like a copy of our privacy policy please go to ‘Client Privacy, Rights and Responsibility and making a complaint’ section on our website or further information please contact us.
Practice Communication Policy
Our aim is to facilitate optimal communication opportunities with our patients, While complying with the Australian Privacy Principle and the Privacy Act 1988. Our practice endeavours to provide patients with access to timely advice or information about their clinical care. This communication can occur face-to-face or by electronic communication which can include email, fax and SMS.
headspace allows patients to book their healthcare appointments with their preferred healthcare provider by contacting our reception team or via email headspace@headspacefrankston.org.au
Results – It is the practice policy that results will be given out during a follow up consultation with a doctor only.
TELEPHONE:
Receptionists will often need to ask questions to determine that the patient receives the most appropriate care, at the most appropriate time. Patient will be asked to briefly explain reason for call.
Phone calls from patients requesting to speak to the doctor will not generally be put through at the time of the call. This is to minimise disruption to the doctor as they are usually in consultation with another patient.
EMAIL:
Please note that our email service is not encrypted, and therefore we cannot guarantee the security of our email communications. Whilst we make every effort to keep your information secure, there is a risk that information could potentially be compromised and accessed by someone other than the intended recipient. For this reason, we discourage health providers from sending emails to us with personal information about patients, and we discourage patients from sending emails to us with their own personal information.
We endeavor to reply to all emails within 1 business day. Our emails are checked on a regular basis, however they are not constantly monitored. If you have an issue that requires urgent attention, we request that you contact the us via telephone. Our practice email is headspace@headspacefrankston.org.au
SMS:
SMS messages are sent for a variety of health management purposes.
These may include:
– Appointment reminders
– Health reminders (e.g. cervical screening/care plans etc)
– Health recalls (e.g. follow up of test results)
POST:
Letters may be sent offering services available to eligible patients and for health reminders and recalls for patients who do not have a mobile number or who have opted out of our electronic messaging system.