What kind of things can you help me with?
headspace Cairns can help with concerns or questions related to general health, mental health and well-being, physical health, sexual health, employment, education and training, and alcohol and other drug concerns. If you are not sure if we can help or not then just give us a call.
How old do I have to be?
headspace provides services to young people between the ages of 12 and 25, as well as their family, friends and carers.
Do my parents need to come with me?
Although we feel it's great if parents can come and support you, we also understand this may be difficult sometimes for many reasons. Therefore your parents don't have to attend headspace with you. You may want to bring someone else that you feel comfortable with, or you can also attend by yourself if you chose to. If you’re 16 or under we will require consent from a family member or guardian.
How much does it cost?
All headspace Cairns services are free of charge, and we bill Medicare for our GP and counselling services so please bring your Medicare card or number with you. If you don't have a Medicare card, contact us for information on how to obtain one or for alternative ways that we might be able to assist you. Where we need to refer you to another service, we will always talk with you about their costs and try to find you no or low cost service to best suit your needs.
When are you open?
headspace Cairns is open Monday to Friday 8.30am to 5.00pm with late opening to 7.30pm on Thursdays.
Do I need a referral to come?
No, you don't need a referral, if you are between the ages of 12 and 25 just give us a call and talk to one of the team to see how we can help. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you; however we will need to speak with you to get your consent.
Do you tell people what I say?
At headspace we take your privacy very seriously and anything you say to us is confidential. If your information needs to be given to other people or organisations we will ask you for your permission. The only time we would talk to someone else without your permission is if you tell us that you are going to hurt yourself or someone else, or if we are required to by law. Keeping you and other people safe is our main concern.
How do I make an appointment?
First step is to give us a call on (07) 4041 3780 or email us at firstname.lastname@example.org and talk to one of our Intake Officers who will:
- Chat with you about what you are wanting help with
- Explain to you the services we are able to provide; and
- Work with you to develop a plan for how your needs can best be met
We will then use this information to match you up with a worker who will contact you to book a face to face appointment. You can also ask a friend, teacher, parent, other family member, health worker or community agency to contact headspace for you; however we will need to speak with you to get your consent.
What if I'm not ready to speak to someone face-to-face?
It's not unusual to feel nervous about getting help for the first time. If you're going through a tough time and you're not ready to chat to someone face-to-face, eheadspace provides confidential online web-chat and telephone mental health support 7 days a week. To access eheadspace for the first time all you need to do is register at eheadspace.org.au or phone 1800 650 890.
Do you have a waiting list?
We try and see people as quickly as possible but in busy times sometimes you might have to wait a couple of weeks for an appointment.
How do I find the centre?
We are located on Level 2 at 42 Grafton Street, on the corner of Spence and Grafton Streets (above Helga's Pancakes). We have two entrance doors, one on Grafton Street with a lift and one on Spence Street with stairs. There is metered parking in Grafton Street and 3 hour free in the median strip.
We are only a short distance away from the Lake Street bus station.
You can always call us, and we'll give you specific instructions as well :)