To be able to access some of headspace Victor Harbor's services, you may need to access a Medicare card. It can be your own Medicare card or you can use your family's Medicare card if your name is listed on it.

When you turn 15 years of age, you can apply for your own Medicare card. To do this you have to do some paper work and have some identification. You need to complete a "Medicare copy or transfer" application form and submit it at your local Medicare service centre. You’ll need to provide identification, such as a student card or birth certificate, as well as details about the card you are transferring from.

If you need more information or need help with accessing a Medicare card, have a look at the Services Australia website about becoming independent.

Clients-Rights-Brochure-NEW-PDF.pdf

We support clients’ rights!

headspace Victor Harbor supports your right to:

• Refuse treatment or service
• Agree to or refuse the presence of trainee practitioners or students
• Choose to have another person present at your appointment
• Request a transfer to another headspace clinician
• Make complaints and have them investigated
• Have continued access to the services after making a complaint

Our promise to you...

We ensure that:

You are fully informed about your health and health care options to help you make informed choices.

Your confidentiality and privacy are maintained.

You are given information about circumstances in which we are legally required to report; such as to protect the  health and safety of a young person at risk, or if personal information is subpoenaed by court.

Your prior approval would be obtained to:

• Provide a written report to another professional agency, eg a GP or lawyer; or
• Discuss the material with another person, eg a parent or employer; or
• If disclosure is otherwise required or authorized by law.

Fleurieu:

Victor Medical Centre: (08) 8551 3200

Norfolk House Medical Centre: (08) 8552 3900

Victor Harbour Hospital: (08) 8552 0500

CAMHS: 1300 222 647

Community Health Service: (08) 8552 0600

General:

Rural & Remote Emergency Mental Health (24 hours): 13 14 65

Lifeline: 13 11 14

Crisis Care: 13 16 11

Kids Helpline: 1800 551 800

Beyondblue: 1300 22 4636

Personal & Family Support Line (24 hours): 1800 619 532

Men’s Line Australia (24 hours, 7 days): 1800 789 978

Rural Women’s Counselling: 1800 182 098

SANE Helpline: 1800 187 263

Relationships Australia: 1300 264 277

Shine SA: 1300 794 584

Are you a young person aged between 12 and 25?

• Call us on (08) 8391 0123, Monday to Thursday during business hours; OR
• Pop into the office, Monday to Thursday during business hours to enquire about booking an appointment

Young people can refer themselves, or family members, friends, schools, GP's and other organisations can refer with the young persons consent.

Are you an organisation/school support staff/GP referring a young person for support?

• Call us on (08) 8391 0123, Monday to Thursday during business hours to discuss the referral; OR
• Fill out the attached Referral Form and email it to victorharbor@ireach.org.au; OR
• Fax the completed Referral Form to (08) 8391 0208

Are you a GP referring a young person for counselling with a Mental Health Treatment Plan?

• Complete your clinics Referral and Mental Health Treatment Plan template
• Ensure it includes the young person's Medicare Information including expiry date
• Fax the completed Referral and Mental Health Treatment Plan to (08) 8391 0208 

The Youth Reference Group is made up of a diverse group of young volunteers aged 16 - 25 years, who help support and guide the centre on key components of youth mental heath service delivery and community awareness initiatives both within the Centre and the broader community.

The role of the YRG is varied and members are offered a range of opportunities to contribute to our centre and their community including; reviewing decisions regarding the day to day running of the centre, helping to plan youth events and representing headspace Victor Harbor at events or in the media.

If you would like to join our headspace Victor Harbor Youth Reference Group then please complete the Youth Reference Group application and forward it to chiderae@ireach.org.au or victorharbor@ireach.org.au

Do you want to make a difference in young people’s lives?

As a family member, friend, or carer, your voice is important to headspace Victor Harbor!

We’d love to have your feedback on our current services and hear your hopes and ideas for the future. We want you to have your say and make a real difference to the provision of youth mental health services where you live.

Just a minor commitment of your time can make a major positive impact, by joining our Family & Friends Reference Group.

So, if you’re passionate about youth and community, please get in touch!

The only experience you need is as a parent, carer or friend to a young person who has accessed mental health or wellbeing services in the past - at headspace or elsewhere.

If you’d like to know more please call our Centre Manager Suzanne for a chat, on 8391 0123 or Email us on victorharbor@ireach.org.au 

Our headspace team has been developing ways to work more closely with family and friends of headspace clients to ensure the best service to the young people we see.

About the Family Inclusive Program

This project will allow our staff to increase their expertise in working with families and change some of the ways we assist young people. The new Family Inclusive Program is being evaluated via a research team with the aim to develop a model of family inclusive work that can be used by other headspace centres across Australia.

Family Inclusive Program in Victor Harbor

At headspace Victor Harbor we have always looked for opportunities to support family and friends that are supportive of the young people we see.

We are currently offering a family/friends inclusive intake session to all young people attending headspace for the first time. Individual intake sessions with a youth worker will continue to be available for these young people who prefer no family involvement. Young people and their families may opt to receive support via one family session only. We will also provide opportunities for our ongoing clients to have family/friend involvement in their care if they agree to this option.

Further Support for Families and Friends

If further support is required, there continues to be a variety of options, such as seeing a youth worker for individual or further family sessions, or consulting with one of our Psychologist in Private Practice, GP, or Psychiatrist via telehealth.

If it is decided that we are not the best service for the young person or their family at this time, we will refer on to the many other agencies we consult with in Victor Harbor.

Family Inclusive Program feedback

The new family inclusive intake option will be continually reviewed with feedback from clients, family and workers to assess the ongoing benefit and sustainability to the young people we see.

Tuning Into Teens

Parenting often feels like an emotional roller coaster that we are ill equipped to ride - particularly in the Teen years! But don’t worry, you’re not alone, and we’re here to help! The ‘emotion coaching’ tools from this Tuning into Teens program might just make the ride a little smoother, and ultimately support your relationship with your teen.

We have this program available at select times of the year, please contact us on 8391 0123 or email at victorharbor@ireach.org.au to find out when we have this program running. 

Consortium Members

• AC.Care
• headspace Murray Bridge
• YRG representative (Murray Bridge)
• headspace Victor Harbor
• headspace National
• iReach 
• Community Bridging Services Inc. (CBS)
• Community Mental Health Team
• Mannum Community College
• Mission Australia 
• Moorundi 
• Murray Bridge Council
• Murray Bridge High School
• Rural & Remote Mental Health Service 
• Child and Adolescent Mental Health Service (CAHMS)

iReach (Previously known as Murray Mallee General Practice Network)

Established in 1995, the Network is an independent, “not for profit”, membership based organisation, incorporated in South Australia under the Associations Incorporation Act 1985. We are governed by a Board of Directors elected by our members.

The Network delivers local health solutions through general practice, addressing gaps in health service provision for people who may have difficulty accessing primary care services.

Initially funded through the Commonwealth Government Divisions of General Practice program, the organisation has evolved to become a primary care service provider for the Country SA PHN and other funders.

Quality Statement

Our Vision

Building healthy and resilient people and communities

Our Mission

Ensuring our status as a preferred provider for primary health care services in the region by:

• Providing high quality, evidenced based, best practice primary care services to our communities
• Advocating for and developing accessible services across the spectrum of health care
• Developing partnerships to optimise the range of health services available to our communities
• Providing services that place the client at the centre of care
  
  

Quality Statement

The iReach Board, management and staff are committed to ensuring that iReach produces quality outcomes that meet the expectations of funding bodies. The organisation is committed to producing a quality product that satisfies contract requirements, meets the needs of end users in the health industry and complies with legislation.

The iReach Board has committed to the ISO quality management framework in managing its business affairs and in pursing continuous improvement.

Quality Objectives

In order to achieve our vision and mission, iReach will:

• Establish the organisation as a preferred provider of primary health services
• Build strong partnerships
• Minimise geographic, financial, cultural and other barriers
• Maintain effective organisational and clinical governance practices
• Recognise and value the importance of community connection
• Create opportunities for innovation