If you are a young person wanting some more information about us, have a look at our Young Person Welcome Booklet HERE

If you are a family or friend supporting a young person and are wanting some more information about us, have a look at Family and Friends Welcome Booklet HERE

If you have any questions, queries or are after any more information reach out to us at headspace@headspacerosebud.org.au and we will send through some extra resources.

Are you a family or friend of a young person at headspace Rosebud?

We understand that young people's family and friends are the first to notice that a young person might have something going on - you also have a very important role in their support and recovery

Information can be found via the links below:

• Resources and information to help you to help your young person
• Self care for families
• You can also access eheadspace for free online and phone support

The "front door" of headspace Rosebud is our Intake Team, filled with our Access Workers - they will help you out with what you need! Our staff can help you figure out what is going on and put a plan together to get you the support you need, as well as organise referrals to services that are here to help you 

We have many types of workers that can help support young people accessing our services, including psychologists, GP's, social workers, youth workers, Alcohol and Other Drug (AOD) workers and many others

Please note, we are not a crisis service - if you have immediate concerns for a young person's safety, please contact 000 or:

Beyond Blue - 1300 225 636

Lifeline - 13 11 14

Kids Helpline - 1800 55 1800

Mental Health Triage Service (Frankston and Mornington Peninsula) - 1300 792 977

Suicide Call Back Service - 1300 659 467

At headspace Rosebud, and through our lead agency Youth Support + Advocacy Service (YSAS), we want to make sure that any young person that accesses our services knows their rights, understands their privacy and knows that they can make a complaint if necessary

Click on the links below to find out more:

YSAS Client Privacy Charter: click HERE

Client Rights and Responsibilities Statement: click HERE

Family and Carer's Rights and Responsibilities Statement: click HERE

Feedback and Compliant Form: click HERE 

If you or a young person in your life wants to seek support from headspace Rosebud, this can be done in a couple of different ways!

First, you can call the headspace Rosebud office on (03) 5925 9464 and talk to our reception staff who will help you out. You can also complete the online form below for yourself, family member or friend.

We are a voluntary service and the young person will need to give their consent if you are seeking assistance on their behalf.

Step 1 - Complete an online form to request support

If you are seeking support for yourself, a family member or friend, click HERE

Step 2 - We will contact you

We will get in contact to discuss your request. Please be patient as this may take a few days

Step 3 – Working out the next steps 

Let’s work out the best way to support you. If you don't understand something or have questions, please call us on (03) 5925 9469

Health Professional Referral Information

Health professionals are requested to send a completed referral with supporting documentation to the headspace Frankston Access Team via fax on (03) 5925 9469 or email headspace@headspacerosebud.org.au. 

The referral must be accompanied by supporting information, such as current and valid mental health treatment plan, discharge or clinical summary. 

Referral as part of a hospital discharge or transition of care must be followed up with a call to the Access Duty Worker on 0427 145 244

Confirmation of receipt of referral will be facilitated by a member of the Access Team. Acceptance or alternative pathways to care will be communicated directly with the referrer. 

Some things to know

Services at headspace Rosebud are free and confidential.

Before the first appointment, the young person will receive a text to confirm. When they arrive at the centre, they will be asked to fill in a survey via a tablet.

Any worker met with will find out the young person’s wants and needs and help with the next steps. If you require any assistance to access our services, please let us know.

We promote family inclusive practice.  Young people are encouraged to consider the involvement of a family member, friend or a significant support person as an important part of their care

Collection and use of your personal information 

YSAS (including the headspace Frankston and headspace Rosebud programs) needs to collect personal information from you (such as personal, family and medical details) so we can give you quality health care, and we need your permission to collect and keep this information.
A relationship of trust and confidentiality between you and your workers is important.
In our commitment to your care, and by law, we must ensure that your information stays private.
As part of this care plan, your worker may recommend that you are referred to a health professional or program. In this case, your worker will discuss this plan with you, and get your agreement before giving any of your information to another party.
We will also not disclose any of your information (including whether or not you are a client at YSAS) to members of your family or other individuals enquiring about you, unless you agree to this.
We appreciate confidentiality is very important, but there are times when we may have to share certain information, for example if you are at risk of being harmed by yourself or others, or there is a legal requirement. If this is the case, we will endeavour to discuss and explain this with you first, before any information is given out.
You can withdraw or change your consent at any time, but this may limit the services available to you. Your worker will be able to help you with this, and explain the process to you – it’s YOUR information, so it’s YOUR choice!

Consent to collect and hold your information 

I understand that I can withdraw or change my consent at any time.

I have read the information for the collection and use of my personal information and understand why my information must be collected. 
I also know YSAS has a Privacy Policy that conforms to the Privacy Act 1998 (Cth) and all other relevant Government laws and regulations.
Some of the participating agencies are also required to comply with the Freedom of Information Act 1982. I understand that I do not have to give information, but if I don’t this might limit the range of services available to me.
I understand that I can ask to see the information collected about me, and can ask for changes if I believe it to be wrong. I understand that I may not be given access in some cases, but I will be told why. I understand that if my information is to be used for any reason other than the above, I will be told why and given an opportunity to consent, if I agree.