If you're a Client or Young Person you can call:

• headspace support line 1800 650 890 or eheadspace online.
• Beyond Blue 1300 22 4636 or chat online.
• Lifeline 13 11 14, or text 0477 13 11 14 during 6pm – midnight.
• Kids help Line 1800 55 1800.
• 24/7 suicide support: Rockhampton Hospital Acute Care Team: 1300 642 255
• In an emergency, please call 000.
  
  

If you're a Parent or Guardian you can call:

• Parentline 1300 30 1300 (8am-10pm, 7 days per week) for general advise and support
• 1300MHCALL (1300 64 2255) for mental health advice, a good stepping stone before a CYMHS referral/ED presentation.
• Child and Youth Mental Health: 49 205 700 (8am-4.30pm weekdays)
• 13 HEALTH (13 43 25 84) Caller can speak to a registered nurse who can send an ambulance if required.
• 000 in an emergency (if someone is at immediate risk and parent/caregiver is unable to keep young person safe).

headspace Rockhampton is NOT a CRISIS service

If you or your young person requires immediate support, contact:

• 000 or visit the emergency department
• Lifeline 13 11 14
• Kidshelpline 1800 55 1800
• eheadspace 1800 650 890 or eheadspace.org.au
• Suicide Call Back Service 1300 659 467

How do I make an appointment?

If you are a young person aged 12-25 enquiring about headspace Rockhampton services for yourself, you do not require a referral, simply give us a call on 07 4994 2512 to make an appointment, or drop in and have a chat to one of our Reception staff.

If you are a friend, family member or carer, you can phone to book an appointment on behalf of a young person but we do request that you discuss this with the young person first to make sure they are happy to come along.

Are you wanting to refer a young person?

If you are a School Guidance Officer, Teacher, Service Provider, or work in a Government Department, you can provide a written referral on behalf of a young person to attend headspace

Once completed you can Email it to us at headspacerocky@roseberry.org.au

Fax it to us at (07) 4994 2538

Or simply drop it in.

You can get initial support from a headspace mental health worker with or without a formal referral, at no cost. We want to make getting the support you need easy.

To access some of the services at headspace Rockhampton at no cost a Medicare card may be required. To apply for a Medicare card, go to the Services Australia website. 

Do know your Medicare details? You can call Medicare on 13 20 11 or speak to your headspace worker or one of our reception staff who can help you.

Did you know you can get you own Medicare card from the age of 15? For more information on this click here

For more information on how to get a Health Care Card and your eligibility please visit the Services Australia website.

If you have any questions about this process or would like further information, please contact us to discuss with one of our friendly staff.

If you are waiting for an appointment or want to access alternative supports now, please check out the services below:

Counselling Services

eheadspace - Free, confidential, over the phone or online counselling service provided by headspace. Available 9am-1am (Melbourne time) 7 days a week fir a 1-on-1 chat with a trained clinician. 1800 650 890 or eheadspace

Mental Health Access Line - A confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. 1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest Queensland Public Mental Health service. Call 1300 642 255

Lifeline - 24 hour crisis support and suicide prevention services via phone, text or online services. Call 13 11 14, text 0477 13 11 14 or visit Lifeline Crisis Online Chat Service | Lifeline Australia

13YARN - Aboriginal & Torres Strait Islanders crisis support line. Available 24/7. No shame, no judgement, safe place to yarn. Call 13 92 76.

Kids Helpline - Free, private and confidential 24/7 phone and online counselling service for young people aged 5-25 years. 1800 55 1800 or kidshelpline.com.au

Beyond Blue - If you’re going through a hard time right now, the Beyond Blue Support Service is available 24/7 for brief counselling. Most calls last around 20 minutes. Get free, confidential counselling over the phone or online support. 1300 224 636 or Get mental health support - Beyond Blue

Suicide Callback Service - Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7. Call 1300 659 467 or visit Phone and Online Counselling | Suicide Call Back Service

1800 Respect - 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. Call 1800 737 732

QLife - provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. Via phone or webchat, 3pm - midnight daily. Call 1800 184 527 or visit Chat (qlife.org.au)

Canteen - Free and confidential counselling services for young people aged 12-25 affected by cancer. Counsellors are available for webchat via canteenconnect.org.au or parentingthroughcancer.org.au, 10am-8pm Monday- Thursday, 10am-6pm Friday and 11am-5pm Saturday (AEST).Call 1800 835 932 or visit Counselling and Individual Support Services | Canteen Australia

Open Arms Veterans & Families Counselling Service - national, free and confidential counselling service that specialises in helping veterans and their families 24-hours a day, 7-days a week. Call 1800 011 046 or visit Open Arms - Veterans & Families Counselling

Counselling Online - Alcohol and other drug support and chat counselling. Confidential, free and available 24/7. Visit Counselling Online - free drug and alcohol counselling in Australia

The Butterfly Foundation - Telephone and web-based counselling, information and support for people experiencing eating disorders https://butterfly.org.au/

Websites and Resources

ReachOut - Online resources and support for young people under 25 going through a tough time. au.reachout.com

Head to Health - Wherever you are on your mental health journey, Head to Health is here to help you find the information, resources, and services that most suit your needs. headtohealth.gov.au

Hello Sunday Morning - Website and app that support young people cutting back or taking a break from alcohol. hellosundaymorning.org

The Brave Program - Online program to support young people aged 8-17 with anxiety. brave4you.psy.uq.edu.au/

Clear Your Vision - Online program to support young people to reduce their cannabis use. cannabissupport.com.au/treatment/tools-to-quit/clear-your-vision

Mood Gym - A free self help program that teaches cognitive behavioural skills to help prevent and manage symptoms related to anxiety and depression https://moodgym.com.au/

Apps

Act, Belong, Commit - An online campaign and app encouraging people to promote their own mental wellbeing by being active, connecting with others and creating purpose in their life. https://www.actbelongcommit.org.au/ 

Breakup Shakeup - App that supports young people going through a relationship break up. iTunes.apple.com/au/app/breakup-shakeup/id1017200579?mt=8

BeyondNow App - This is a safely planning app that you can work through if you're having thoughts of suicide. beyondblue.org.au/get-support/beyondnow-suicide-safety-planning

Calm Harm - App to provide tasks that help you resist or managr the urge to self-harm. Home - Calm Harm App

Headgear - Free, easy-to-use app that guides you through a 30-day mental fitness challenge designed to build resilience and wellbeing. HeadGear - Black Dog Institute

iBobbly - A social and emotional wellbeing self-help app for young Aboriginal and Torres Strait Islander peoples 15 and over. iBobbly app for Aboriginal & Torres Strait Islanders - Black Dog Institute

Mindshift CBT - Free - Free self-help anxiety relief app to reduce worry, stress and panic by following evidence-based strategies. MindShift CBT - Anxiety Relief on the App Store (apple.com)

Smiling Minds - A website and app teaching Mindfulness Meditation to young people (7-22 years), and adults https://smilingmind.com.au/

Parking

• Two hour street parking is available in the streets surrounding headspace Rockhampton. 
• Free parking is subject to availability and is located out the front of headspace Rockhampton.

Accessibility

• Accessibility parking is available at the Centre’s main entry, you'll be able to identify it by the bright green painted road.
• headspace Rockhampton is completely wheelchair accessible with ramps both inside and outside of headspace to provide a more inclusive environment, the first ramp is located at the entrance and the second bridges the space between reception and the training room and cafe.
• headspace Rockhampton has accessibility toilets.

For useful information on how to stay safe online check out the eSafety website. They have a host of resources for young people, and parents.

headspace Rockhampton offers clients and parents use of our free WiFi, just ask for the password at reception, we only ask that you follow our Social Media Terms of Use.

headspace monitors it's social media pages between 8:30am and 5pm Monday to Thursday, and 8:30am - 3:30pm Friday only, outside of these hours and on public holidays headspace posts are automatically generated and the social media pages will not be looked at and moderated until the following business day.

headspace recognizes that sometimes people need immediate help and support. The headspace social media pages do not provide counselling or crisis services. If you need immediate assistance please call Kids Helpline 1800 551 800 or lifeline on 13 11 14. In an emergency please call 000

If a post on any headspace social media page indicates a person may be at risk of harm headspace will reply to the post as soon as possible and provide information on counseling and crisis support services. In some instances headspace may report a post which indicates a person may be at risk of harm to the authorities, including the police.

headspace can take no responsibility for comments from followers on the headspace social media pages.

Privacy and Confidentiality

Confidentiality policies can be confusing but it is also really important in developing a professional relationship with young people and this will be discussed early on during the assessment phase.

We work at the pace of the young person and involve them in all the decisions that are made. We will talk about this with them and keep them informed at all times which means that what they tell us won’t be shared with anyone else unless they say so, or if duty of care applies (see below).

We have a legal and an ethical commitment to duty of care.

• If we think the young person is going to hurt themselves or someone else we can pass on information with the aim of preventing this from happening.  
• If we believe that a young person is at risk of, or has been seriously harmed by others, then we must contact the appropriate services.
• If information is subpoenaed for a legal purpose

Sometimes it’s helpful for us to talk with other agencies that the young person is involved in. If this is the case, we will ask for the client’s permission to contact them.

After each session the young person has with their headspace worker, the headspace worker will write some notes on what they have talked about. These notes are kept together in a file in a secure database or if we collect anything in hard copy it is stored in such a way that no-one else has access to it unless necessary.

If you have any questions about confidentiality, please do not hesitate to ask a headspace staff member.

Consent

headspace Rockhampton is a voluntary service.

Health professionals can only carry out interventions for young people who give consent. It is therefore the young person’s decision as to whether or not they want support. Please note that this is something we will ask a young person when they attend.

We will provide the young person and their support people with enough information about the service so that they can make an informed decision about consent, confidentiality and its limits.

If under 16:

A parent or legal guardian is the appropriate person to give consent to a young person under 16 accessing our service. However in some cases these young people can consent to accessing treatment/support without parent permission. Please speak with one of our headspace team members if you would like to know more.

If over 16:

We will work with the young person to involve family and friends in ways that they are comfortable with, and that are likely to be beneficial to the young person’s mental health.

headspace Application Platform Interface (hAPI)

As part of providing support, headspace will need to collect and record personal information about you that is relevant to your situation. The personal information will be recorded in a secure headspace database called headspace Application Platform Interface or hAPI. Each time the young person attends headspace, they will be asked by reception if they would like to complete a hAPI  Survey on an iPad. These surveys are voluntary so if they don't feel like completing them each time they come in, then they don't have to. The client can also choose to skip questions or sign out at any stage during the survey.

The information will be used by headspace staff in their sessions with you to help provide you with the best support possible. It will also be used by headspace National Office to evaluate, conduct research and report on how well headspace is providing health services to young people. These activities will help us understand the characteristics and needs of young people using headspace services to make our service better. The data that will be used or disclosed by headspace for evaluation, research and reporting purposes will not identify individuals. Client's names will be removed and combined with information from other young people attending headspace. The information collected will be securely stored. Headspace staff will always ask for your permission before sharing this information with headspace National Office.  

If you have any questions regarding the hAPI Survey, please ask our friendly staff.