headspace
Narooma

headspace Narooma is a free, confidential, and youth-friendly service for young people aged 12–25 and their families. We’re here to support you with:

Mental Health Support – Our team are here to help when things feel tough.

Alcohol & Other Drug Support – If you or someone you know is struggling with alcohol or drug use, we’re here to help.

Work & Study Support – Need advice on jobs, training, or school? We’ve got your back.

Physical & Sexual Health – A free Sexual Health Nurse is available for any health concerns. Please call our centre to learn more or book in. 

Want to access our services or refer a young person? Check out the tab below for more info!

Need urgent support?
headspace Narooma isn’t a crisis service. If you or someone you know needs immediate support, please contact:

Mental Health Line - 1800 011 511
Lifeline – 13 11 14
Kids Helpline – 1800 55 1800

Suicide Call Back Service: 1300 659 467

In an emergency, call 000 immediately.

headspace Narooma is a voluntary service, which means young people must be aware of and consent to any referral made on their behalf.

For Young People & Family

We make it easy for young people and their family to connect with us. Here’s how you can make an initial appointment:

Phone: Call 1800 718 383
Email: Send a message to info@headspacenarooma.org.au
Drop-in: Visit us at Suite 2/183 Princes Hwy, Narooma during opening hours to:

• Chat with our team about making an appointment
• Explore the space
• Meet us before deciding if you’d like to proceed

Referral Form: headspace Narooma Referral Form

This form can be completed by the young person or their family. You can also call our office to complete a referral over the phone or drop in during opening hours to complete it in person—whatever works best for you.

If making an appointment on behalf of a young person, they must be aware of and consent to it.

For External Referrers

If you're an external referrer, you can refer a young person to headspace Batemans Bay by:

Completing the Referral Form – headspace Narooma Referral Form
GPs can also send a referral letter and GPMHCP (if appropriate).

Important Notes:

• For young people under 14, parental or carer consent is usually required.
• If obtaining consent isn’t possible, please call us to discuss the situation before sending a referral.

Online Support & Resources

Young people can also access headspace support and resources online by creating an account here: Register for a headspace account

eheadspace – Once you create a headspace account, you can chat online or speak over the phone with a trained mental health professional.

eheadspace hours: 3PM – 10PM, 7 days a week. Support made simple, safe, and accessible.

Online & phone support | headspace

We know visiting a new place like headspace Narooma can feel like a lot, but don’t worry—we’ve got some key info for you below, and if you have any questions, feel free to give us a call on 1800 343 999.

• Referral Form (Printable Version) or Online Referral Form
• Collection and Use of Personal Information
• Welcome Book Young People
• Welcome Book Family and Friends
• Cancellation Guide
• What's a hAPI Survey?
• Rights and Roles
• Your Guide to Visiting headspace Narooma - Access Key
• Feedback and Complaints

Some additional information that may be helpful to know:

• Making a headspace (National) account
• headspace National Work & Study Support
• Youth Reference Group
• Family Reference Group
• Multilingual factsheets

We’re here to make the process as easy as possible so you can feel confident and supported! 

headspace Batemans Bay and headspace Narooma are recruiting for the Family Reference Group (FRG)!

The Family Reference Group (FRG) is made up of people who have experience supporting a young person with their mental health and want to help improve how headspace supports young people and families.

At headspace, family is defined by each young person. This may include parents, carers, siblings, partners, Elders, kin, chosen family, friends and other important support people.

Family perspectives are important. The FRG helps make sure headspace Batemans Bay and headspace Narooma are welcoming, inclusive, accessible and responsive to the needs of young people and the people who support them.

Are you:

• Someone who has supported a young person with their mental health?
• Passionate about youth mental health and wellbeing?
• Interested in sharing your perspective to help improve services?
• Open to learning, contributing ideas and being part of a supportive group?
• Able to attend meetings either in person or online?

What does being part of the FRG involve?

FRG members support headspace Batemans Bay and headspace Narooma by:

• sharing feedback on services, programs and resources
• providing family and support person perspectives
• helping identify what makes services feel welcoming and accessible
• contributing ideas that support young people and families
• taking part in consultations or feedback opportunities where appropriate

Meetings can be attended face-to-face at either headspace Batemans Bay or headspace Narooma, or online — whatever works best and is most accessible for you.

Your voice can help strengthen how headspace supports young people and families.

To apply, please complete the Expression of Interest form via the link below.

Want to learn more before applying? Check out our Family Reference Group FAQs.

FAQ

For more information contact:

Phone: 1800 718 383
Email: info@headspacebatemansbay.org.au or info@headspacenarooma.org.au

To express your interest, please complete the form below which can be emailed to us or dropped off at one of our centre locations during opening hours. 

EOI

hAPI surveys are questionaries you complete before your appointment. These give your clinician an update on how you're travelling to ensure we're providing you with support that aligns with your goals.

Click here to read more about hAPI surveys with headspace Narooma

headspace Narooma collects personal and health information so we can provide safe, high-quality care and meet legal requirements. We only collect what is necessary for your treatment, service delivery and administration, and we handle all information in line with Australian privacy laws.

Your information is kept confidential and securely stored, and only staff involved in your care can access it. We will not share your information without your consent unless required by law or if there are serious concerns about safety.

You have the right to access your information, request corrections, ask questions, or make a privacy complaint at any time.

You can view the full Collection and Use of Personal Information factsheet here:

Your Privacy and Personal Information

Our Access Key provides information to help you plan your visit and know what to expect at our centre. It includes details about getting here, parking and public transport, building access, accessibility, our waiting and appointment spaces, bathroom facilities and what happens when you arrive.

You can view the Access Key before your appointment or share it with a family member, friend, carer or support person. If you have any access or support needs, please contact our team so we can work with you to make your visit as comfortable and accessible as possible.

Your Guide to Visiting headspace Narooma - Access Key

headspace Batemans Bay and Narooma would love to attend your event, school or service. However, we ask that you fill in the below form so we can best suit your needs.

Once this form is filled in, please email it to info@headspacebatemansbay.org.au or info@headspacenarooma.org.au  and our Community Engagement Officer will be in touch. 

Community Engagement Request Form