An Access Key is a document that describes a physical space and how to access it. We have written an Access Key for our headspace Centre in Malvern.

Access Keys are used to describe the features of a venue. This includes getting to our Centre as well as navigating the inside space. They are designed to be suitable for all people, regardless of ability. 

Not all places and spaces are easy to access. We hope our Access Key will give young people more agency and control over how they participate.

If you have any questions, concerns or feedback, please get in touch. You can call us on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au

You can read our Access Key here.

headspace Malvern provides mental health support and counselling to young people aged 12-25, and their family, friends and carers. 

We provide one-on-one counselling, group therapy programs, family therapy, and mental health promotion and education.

We have a number of services available including:

• Youth-friendly doctors (GPs)
• Psychologists
• Counsellors
• Drug and alcohol worker
• Family therapist
• Peer support worker
• Work and Study clinicians
• And more! 

Most of our services are free, and we will ensure that your privacy and confidentiality is maintained and respected. 

To access our services, please call us on (03) 9006 6550, fill out an online form or email us at headspace.enquiries@accesshc.org.au to speak with one of our friendly team members.

At headspace Malvern, we have a youth-friendly doctor who can assist you with a range of health-related issues.  

GP appointments are free with a Medicare card for young people aged 12-25. Appointments are available in-person, by phone or video.

You can find more information about our GP services on our Practice Information Sheet. 

What can our doctor help with?

• General health checks
• Physical health
• Sexual health
• Counselling and support
• Women's health
• Men's health
• Gender diverse health 

How to make an appointment?

New clients: If you haven't seen a GP at headspace before, please complete a registration form. Once received, someone from the reception team will call you to organise an appointment. 

Existing clients: Please call (03) 9006 6550 or book via HotDocs. 

Where to find help when our GP's aren't available:

There may be times when you need medical care and our doctors aren't available. If this happens, there are a few options available to you depending on the support you need.

These include:

• Emergency Services: Triple zero (000) is the number to call for ambulance, police or fire services in an emergency. Only call triple zero (000) if the situation is serious and urgent.
• Richmond Priority Primary Care Centre (PPCC): PPCC is for when you need urgent attention, but not an emergency response. They provide free urgent treatment for conditions like mild infections and burns, suspected fractures or broken bones. Services are free, and available to people with or without a Medicare card.
• Access Health & Community (lead agency): AccessHC have GP’s available Mon-Fri at their Hawthorn and Richmond sites. New clients can make an appointment by calling reception on 03 9810 3000. Existing headspace Hawthorn, headspace Malvern and AccessHC clients can book online via HotDocs or by calling them on 03 9810 3000.
• DoctorDoctor: DoctorDoctor provides after hours, bulk billed GP appointments. They are available between 6pm to 8am Monday-Friday,
  12pm Saturday to 8am Monday and Public Holidays. If you require an after-hours appointment, you can
  call DoctorDoctor on 13 26 60 or book via their website. 
• Find another GP local to you

We know that it can be overwhelming when using a new service for the first time. We have provided some information so you know what to expect in your first appointment.

In your first appointment, we will take the time to get to know you and hear your story. Your first visit may be in person, on the phone or by video. 

At the first visit, you will: 

• Complete a brief survey 
• Talk to a headspace worker
• Be given the opportunity to share what's been impacting your wellbeing in different areas of your life
• Talk about goals you might want to work on 

We will talk to you about important topics like your privacy, confidentiality, rights and responsibilities. 

If you would like to read more about our service and the above topics, please click on the links below:

• Welcome Booklet for young people
• Welcome Booklet for family and friends
• Rights and responsibilities
• Privacy Statement 

After your initial appointment, our team will provide recommendations of supports that are best suited for you, depending on your goals and needs. These supports may be at headspace Malvern, or another local organisation.

If you have any questions, concerns or would like more information, please reach out to us by calling headspace Malvern on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au. 

How much does it cost? 

headspace Malvern is predominantly a free service.  

Some of our programs are covered under Medicare. To apply for a Medicare card, please click on this link 

What if I can't get a Medicare card? 

Most of our services are free. When you contact us, our team will help you to link in with a support that is best suited to you, depending on your goals and needs. We suggest filling out an online referral form or calling headspace Malvern on 9006 6550 to chat further with our team.

How do I get to headspace Malvern?

We are located at 1257 High Street, Malvern. The centre can be found behind the Malvern Library, and next to Malvern Cricket Ground. headspace Malvern can’t be seen from High Street.

There is free parking outside the Malvern library and across the road on High Street. The closest tram stop is number 45 on the number 6 tramline. The nearest train stations are Armadale Station, Malvern Station and Tooronga Station. The 624 bus stops at the corner of High Street and Tooronga Road. You can find more information about this in our Access Key. 

Is there disability access at headspace Malvern?

We know that not all places and spaces are easy to access. We have created an Access Key for headspace Malvern which describes the features of our centre. You can read our Access Key here.

Our Centre can be found behind the Malvern Library, and next to Malvern Cricket Ground. There is a self-operational platform lift in the reception area. This can be used to go from the reception area to the lower floor, where the counselling rooms and toilet are located. We also have gender neutral bathrooms.

If you have any questions, please call headspace Malvern on (03) 9006 6550 or email headspace.enquiries@accesshc.org.au

Are there any resources or helpful information I can download?

headspace has a resource library full of factsheets for young people here.

headspace Malvern partners with local schools, universities, sporting clubs and community groups to provide community engagement events, activities or health education presentations and workshops. 

If you'd like headspace Malvern to give a presentation or workshop, please fill out the community engagement request form here 

If you're interested in having us come and run at stall at your event, fill out this form here 

Please note we require at least 2 weeks notice before the date of your event and filling out the request forms does not confirm your event 

Please be aware we are not always available for community engagement on weekends. For more information, please call the center on ph. 9006 6550

headspace has a library full of information and resources for young people, educators, health professionals and people supporting a young person. 

For young people:

• Resources on mental ill-health
• Resources on wellbeing
• Body positive content recommendations
• Links for LGBTQIA+ young people
• Supports and services

For people supporting a young person:

• Resources on mental ill-health
• Resources on wellbeing
  
• Supports and services

For educators:

• Information for educators

For health professionals:

• Information for health professionals

Are there any employment opportunities with headspace Malvern?

Any employment opportunities at headspace Malvern will be advertised on our lead agency's website and on the Careers page on the headspace website. 

Is there a volunteer program at headspace Malvern?

headspace Hawthorn & headspace Malvern provides young people aged 16-24 with the opportunity to take action in improving the mental health and wellbeing of young people in the community through our Youth Advisory Group (YAG).

The YAG develops and delivers community events and projects and provides feedback to the centre on how we can improve youth mental health services. 

YAG members have the opportunity to expand their skills and knowledge in advocacy, public speaking, project management and mental health.

How do I get involved?

We are currently recruiting members for the headspace Hawthorn & headspace Malvern Youth Advisory Group (YAG) for 2024. To find out more about the role, check out the position description here. 

If you want to apply, click here and tell us a bit about you. Applications close at 11:59pm on Monday 8th January 2024.

Can I do a placement with headspace Malvern?

We offer a small number of placements that are organised directly with our partner university. Unfortunately we cannot accommodate placement requests from other students.

Can I do work experience or an internship with headspace Malvern?

Unfortunately we do not currently offer internships or work experience opportunities at headspace Malvern. 

Who can I contact for more information?

Please ensure that you have read this section thoroughly. If you have a question that has not been answered, you can send us an email.

100% of donations go towards improving the mental health and wellbeing of young people in our local community.

Making a donation is easy

To make a donation simply click on the link to go through to the headspace Malvern Give Now fundraising page. All donations $2 and over are tax deductible. Following your payment you will receive a receipt via email.

How will your donation support young people in our community?

Our goal is to increase the number of young people seeking help early by:

• Improving the mental health literacy of young people and their supports
• Raise awareness about headspace Malvern and its range of services
• Mobilise local young people to take action to reduce the stigma associated with mental health

Are you considering running a fundraising event for headspace Malvern?

If your school, club or workplace are interested in running a fundraising event for headspace Malvern then we would like to hear from you.

For more information and for fundraising support please contact us on 9006 6550 or email us!

We know that life can be unpredictable, and you may need to reschedule an appointment. If you cannot make your appointment, it is important that you let us know as soon as possible. 

For all appointments at headspace Malvern, we require a minimum of 48 hours' notice for cancelling appointments. To 

We do not charge fees for missed appointments and would like to keep it that way. Please help us to do this by letting us know when you can't attend!

You can read our Appointment Cancellation Policy here. 

At headspace Malvern, we welcome and appreciate feedback to ensure we provide a quality youth-friendly service.

Please let us know your thoughts about your experience at headspace Malvern. You can give your feedback anonymously if you wish! You can provide feedback by completing a short-survey here. Your feedback will inform us what we are doing well, and where we can improve. 

You can view how we've used your feedback in the past here.