For Young people, family, and friends 

Welcome Pack Family and Carers

headspace is here to support young people, as well as their friends and family, by offering one-on-one and/or group support. If you are looking for support and would like to have a conversation with a mental health professional, you can reach out to headspace Glenroy at 1300 880 218. 

What can you expect when you reach out to us? 

When you or someone referring on your behalf contacts headspace Glenroy, you will be connected with one of our Access Team members. During an intake call, we will discuss your situation and gain a comprehensive understanding of your experiences. This conversation may involve questions about the reasons for seeking support, symptoms related to your mental health, and any life transitions that may be adding stress. Based on this information, the Access clinician will determine how our headspace centre can best assist you. 

What can you expect at your first appointment? 

We provide young people with an initial assessment session led by an Access clinician. This session serves as an informal meet and greet and will be tailored to your unique circumstances. The primary objective of this session is to determine if headspace is the most suitable service to address your needs. If we believe that another service is better equipped to provide the care you require, we will help connect you with them. 

What happens next? 

Our team will collectively review your circumstances and determine the most appropriate support for you. The Access clinician will stay in contact with you until you are connected either with headspace or a more suitable service. In some cases, we may require additional information to make an informed decision about your care, and we will attempt to reach out to you to gather that information. 

What happens if I am not 12-25? 

If you are under the age of 12 or over the age of 25, we recommend visiting the Australian Psychological Society's website for a list of psychologists in your area who may be able to assist you. Alternatively, you can consult your local GP for support in obtaining a Mental Care Plan or discussing your concerns. 

Family and Friends 

If you're a parent, family member, or friend who is concerned about a young person and would like to refer them to headspace Glenroy, please call us at 9304 1011 to speak with an Access Clinician regarding your concerns. Before reaching out to headspace Glenroy about a young person you're worried about, we encourage you to have a conversation with them and obtain their consent. 

How can I access headspace Glenroy's services? 

You can reach us by calling 1300 880 218 to speak with an Access Team Clinician. 

Alternatively, you can ask a parent, carer, teacher, doctor, or the youth service you use to refer you. 

Are the services provided free of charge? 

Yes, all services offered at headspace Glenroy are free of charge and/or bulk-billed with a Medicare Card. If you have a Medicare card, you can access support from our GP's and Private Practitioners. 

Even if you don't have access to Medicare or other government-funded healthcare programs, you can still receive support from our Access Team Clinicians, Peer Worker, Drug and Alcohol Counsellor, Work and Study Support, Group Programs, and Youth Lawyer. 

How can I obtain a Medicare Card? 

Once you turn 15 years of age, you can apply for your own Medicare card. This involves completing a "Medicare copy or transfer" application form and submitting it at your local Medicare service centre. 

You will need to provide identification, such as a student card or birth certificate, as well as details about the card you are transferring from. For more information, you can consult our Access Team or visit the human services website on becoming independent: [link to https://www.humanservices.gov.au/customer/subjects/young-people-becoming-independent] 

How can I find directions to headspace Glenroy? 

You can access a map by clicking here: [link to https://bit.ly/2DkdtNc] 

What services are available at headspace Glenroy? 

We offer a range of services, including: 

• Counselling 
• General Practitioners from our Youth Health Clinic 

• Alcohol and other drug counselling 
• Work and study support 
• Peer work 
• Group Programs 
• Legal advice from Youth Law 

What does confidentiality mean at headspace? 

At headspace Glenroy, your privacy is respected and protected. Australian laws ensure that information shared with doctors and healthcare providers remains confidential, except in specific circumstances. 

You can trust that what you discuss with our staff will not be shared with others without your knowledge. However, please note that headspace may assist in connecting you with external services, and the handling of your private information will be discussed with you by our Access Team. 

Is headspace Glenroy a crisis service? 

No, headspace Glenroy is not a crisis service. If you require immediate and assertive follow-up or crisis support, please contact: 

• Kids Helpline: 1800 55 1800 
• Lifeline: 13 11 44 
• Suicide Call Back Service: 1300 659 467 

• Alternatively, you can visit your closest Emergency Department or call 000 for emergency assistance. 

Due to COVID-19, our Youth Health Clinic has telehealth options. Please call us for more information. 

The headspace Glenroy Youth Health Clinic is a FREE and CONFIDENTIAL service.

Don’t have a doctor? Don’t want to talk to your family doctor? Need something checked out? Come and see US!

Services we offer include:

• Youth health screening and general check-ups
• Sexual health
• Sexuality & gender identity issues
• Vaccinations
• Tests including blood tests
• Advice & referrals

To make an appointment, give us a call on 1300 880 218

For more information about our Youth Health Clinic > YHC Info Sheet

Youth Law is a free service that supports young people with any questions or concerns they may have about the law and how it impacts them. Our superstar lawyer and can be accessed on the first Thursday of every week. 

Drug and Alcohol Support can be arranged by a youth-friendly AOD Counsellor from Uniting Regen, who works here at the centre. They can work with you to manage and reduce your alcohol and other drug use, plus a range of other things that 

It is our priority for young people to receive timely support. Due to the high demand of services, we request that young people give as much notice as possible if they are unable to attend an appointment. We send young people an SMS confirmation two days before appointments. We request young people respond with 'yes' via SMS to confirm appointments, or to call the centre at least 24 hours in advance to cancel or reschedule. 

headspace Glenroy offer a range of groups for young people aged 12-25! check them out below. 

QSpace:
QSpace is currently not running, but there are plans to start the group mid-2023.

Our very own peer-led group for same-sex attracted and gender diverse young people in our community. This group offers a safe and social space for young people to speak freely and have a bite to eat, while getting to know one another. We love a good board game night, but we're even more interested in hearing what participants want to do in the group. 

artspace:
This social art group is run by young people, for young people. Anyone and everyone aged 12-25 can join to learn from our amazing youth facilitators, Chloe and Talia! Meet other young people with similar interests, work on a project or bring something you've been working on at home.  Running fortnightly Fridays from 3:45pm-5:00pm. 

 If any of these groups interest you, or you would like to hear more please contact reception on 9304 1011.

What is the Youth Advisory Group (YAG)? 

The Youth Advisory Group (YAG) is a dynamic and diverse group of young individuals aged 16-25 who are passionate advocates for the well-being and mental health of young people in our local community. Committed to making a positive impact, the YAG actively works to improve the services provided at our centre by ensuring they are informed, relevant, and most importantly, youth friendly! 

How does the headspace Glenroy YAG contribute? 

The headspace Glenroy YAG plays a crucial role in shaping our service and ensuring its youth-friendly approach. By actively engaging with the YAG, we gain valuable insights and perspectives directly from young people themselves, enabling us to continuously improve and tailor our services to meet their evolving needs. The YAG acts as a voice for young people, advocating for better-informed services and policies that support mental health and well-being. 

Engaging with the wider community: 

Beyond their involvement with headspace Glenroy, the YAG extends their impact by actively engaging with the wider community. They help deliver informative workshops, participate in events, and initiate awareness campaigns, all with the goal of raising awareness about headspace and promoting youth mental health. Through these activities, the YAG helps to reduce stigma surrounding mental health issues and encourages open conversations among young people and their communities. 

Get involved with the YAG: 

If you're a young person who is passionate about mental health and eager to create positive change, we invite you to stay tuned for our recruitment periods on our website. By becoming a member of the YAG, you will have the opportunity to actively influence the services we provide, contribute your valuable ideas, and become part of a supportive community of like-minded individuals. Together, we can work towards building a healthier and more empowered future for young people in our community.  

At headspace, we believe in empowering young people, their friends, families, and the broader community with knowledge about seeking help for mental health concerns. Through our community awareness initiatives, we strive to increase awareness of available resources, how and where to access support, and foster understanding and empathy towards mental health. 

Our goals at headspace are to: 

• Enhance the mental, social, and emotional well-being of young people. 
• Promote mental health literacy by providing valuable information and resources. 
• Foster understanding and equip individuals to recognise and respond to the mental health needs of young people. 
• Encourage active participation of youth and caregivers through reference groups, ensuring their voices are heard and valued. 

We actively collaborate with local organisations, networks, and educational settings to form partnerships aimed at reducing the stigma and discrimination associated with help seeking for mental health issues. 

If you have a festival or event where you'd like headspace to be present, a newsletter that could benefit from our contributions, or if you would like us to speak with your group, please don't hesitate to contact us at 1300 880 218 or reach out to our Community Awareness Officer, Tash, at natasha.policki@orygen.org.au. We welcome opportunities to engage with the community and spread awareness about mental health and well-being. 

headspace Glenroy, and its leads agency Orygen is committed to the health, safety and wellbeing of all children.  We play an important role in ensuring the health and wellbeing of children and do not tolerate child abuse.  All allegations and safety concerns will be treated very seriously, reported and investigated. Orygen is committed to listening respectfully at all times to children and advocating for their right to feel and be safe, valued and protected. 

All children and young people who are supported by Orygen have the right to feel and be safe.  Orygen is committed to the principles of cultural safety and inclusion of children from diverse backgrounds and to the safety and inclusion of children with disability, and we recognise that these principles support the safety of all children.

Every person involved at Orygen has a responsibility to understand the important and specific role they play individually and collectively to ensure that the wellbeing and safety of all children and young people is at the forefront of all they do.  We aim to create a culture of child safety that reduces opportunity for harm and provides our staff with a clear process to follow when child safety concerns are raised.